SUMMARY

• Over 7 years of experience in IT industry working as a Business Analyst and Quality Analyst for varying domains.
• Experience in projects using various SDLC practices such as Agile (Scrum).
• Experience in requirements gathering through conducting group meetings, focus group interviews and Joint Application Design (JAD) sessions.
• Experience in creating Business Requirement Documents (BRD), Functional requirement Document (FRD), Use Case Narratives & Use Case Diagrams.
• Excellent written and verbal skills with optimum use of documentation to avoid any form of miscommunication or misinterpretation during the entire software development process.
• Experience in detailed data analysis and reporting using MS Excel and Access.
• Experience increatingSQLQueries inSQLServer with a strong understanding of data & analytics.
• Experience in documenting and executing quality Test Plans, Test Cases, and verifying and validating complex scenarios for quality purposes including User Acceptance Testing (UAT) for both standalone, web based and Client - Server application.
• Experience in testing activities throughout the Software Testing Lifecycle (STLC) for multiple projects.
• Transformedbusinessrequirements into functional specifications, focusing on workflow analysis and design,businessprocess re-engineering, user interface - UI design, and process flow modeling.
• Extensive knowledge of Software Development Processes, Design Patterns, and UML.
• Expert in MS OfficeProducts such as Word, Excel, Project, Power Point, Access, Visio.
• Experienced in analyzing and creating SQL scripts to generate customized daily, weekly and monthly user reports.
• Experience in collaborating with business units and developers for fixing the production issues.
• Detail-oriented, problem-solver with excellent organizational and interpersonal skills.

PROFESSIONAL EXPERIENCE

Confidential, TX

Business Analyst/Quality analyst

Responsibilities:

• Analyze and write system requirements generated from end-users in time keeping systems.
• Create and verify project SOW (statement of work) and transfer it to the external development team.
• Develop and deploy user-acceptance and SOW-based tests to ensure validity in test environment.
• Prepare test cases and perform functional and user acceptance testing (UAT) for compliance time audit data reports.
• Create and run SQL queries to prepare monthly and daily reports (business and customer metrics) for accounts and underwriting departments.
• Work with system application, web application, manage profile settings and help with system errors as and when required.
• Researched and Analyzed data and generated report for auditing using Excel and Pivot Tables.
• Coordinate between different departments when application changes for one department (e.g. time entry) impacts others such as users and managers. Collaborate and train to ensure across-the-department understanding of the adopted system changes and implementation processes.
• Patch users’ system errors by collaborating with developers in fixing production issues and errors. Provide system Support for internal and external end users.
• Perform acceptance testing when moving the software maintenance and enhancement into production environment.
• Stored and tracked the incidents in QAIM (Quality Analyst Incident Management) tool.
• Manage change/execute integrated change control processes against baseline requirements artifacts including Project Requirements Documents and Traceability Matrices.
• Communicated with Employees (fulltime and vendors) for compliance violations.
• Trained and On Boarded staff on the WWTK (World Wide Time Keeping) program.
• Accepted and adapted to additional responsibilities where other team members left.

Confidential, Mesquite, TX

Business Analyst / Data Analyst

Responsibilities:

• Analyzed business requirements and supported quality assurance of business functions with the teams of Accounting, Finance and Marketing departments of clients.
• Developed test plans and mapped them back to requirements for traceability reporting. Analyzed the test results and traceability reports to develop checklists and evaluate production readiness.
• Served as single point of contact for escalated requirement questions from all team members. Sent questions to business units and documented response.
• Wrote and ran SQL queries to access, compare & reconcile data to complete the purchases process.
• Assisted Accounting and Sales departments to manage weekly purchases process including preparing purchase sheets, Crystal Reports and reconciliation reports. Developed ad-hoc reports as necessary.
• Processed commissions and capitation payment reports and prepared reports and reconcile before sending payments.
• Added, scheduled, maintained and modified the predictions, production reports on Business Objects.
• Analyzed and processed large eligibility data from different clients to ensure data integrity using MS Access and MS Access.
• Coordinated with Accounts Department and Branch Manager to create and transfer weekly files to the company owner.
• Completed the production of ID Cards for employees using Visual Studio.
• Tracked and reported the changes on vendor’s information and prepared reports to communicate to the concerned department.
• Gather information from users and wrote business requirement for extending the branches in new cities.

Confidential, Irving, TX

Student Assistant

Responsibilities:

• Assisted with the application process and orientation of new students in the college.
• Audited monthly student’s enrollment log. Reviewed the documents when formalizing the policies and procedure to expand the new student program.
• Daily Customer services answering queries from all other departments within the college.
• Worked with Program Manager to develop effective training materials and future strategy for the program.
• Worked with Program Manager to administer social network strategy by managing social presence like Facebook, twitter and provided regular customer services.