SUMMARY

• Proactive and Result - Oriented professional having 11+ years of progressive experience as a Quality Assurance Specialist in Manual and Automation test design and execution of Client/Server and Web-based applications on Windows and Unix Operating Systems
• Strong knowledge of quality assurance methodologies, standards and best practices
• ISTQB Certified Tester - Foundation Level
• HP Certified Professional in Quality Center (QC) and Quick Test Professional (QTP)
• Domain Experience in Telecom (Fulfilment - OSS & BSS), Shipping & Transportation, Pharmacy, Leasing, Finance, Health and Education
• Tested projects developed using Waterfall, Agile, Scrum, Test Driven Development (TDD), Rational Unified Process (RUP) Methodologies
• Extensive working experience with all aspects of a Software Development Life Cycle (SDLC) and strong knowledge specifically in the areas of Quality Assurance with Test Planning, Test Execution and Test Results analyses on both in-house and COTS systems
• Thorough experience in complete Testing Life Cycle and Defect Life Cycle
• Strong experience in all testing methodologies - Manual Testing, Automation Testing, Unit Testing, Functional Testing, GUI Testing, System Testing, Sanity Testing, System Integration Testing (SIT), Regression Testing, Smoke Testing, User Acceptance Testing (UAT), Security Testing, Negative Testing, Manual Backend Testing, Browser Compatibility, Load Testing, Performance Testing, Risk Based Testing, White Box Testing, Gray Box Testing and Black Box Testing
• Strong experience in Mercury Test Director, HP Quality Center, HP ALM, Quick Test Professional (QTP), LoadRunner, Rational Functional Tester (RFT), SmartBear soapUI Pro, Selenium, SmartBear TestComplete, Visual Studio, Microsoft Test Manager
• Vast experience in analysing and reporting bugs using Bug Tracking tools like Clear Quest, Test Director/Quality Center (HPQC), Bugzilla, Mantis, Remedy Ticketing System, Jira, Microsoft Test Manager, Team Foundation Server
• Experience in implementing Automation Frameworks like Linear, Data-Driven, Keyword-Driven, Hybrid using QTP and Selenium
• Automate regression test cases for windows applications, database servers and APIs
• Experience using redgate tools like SQL Data, SQL Compare, SQL Search, SQL Prompt, SQL Doc, SQL Source Control and SQL Test
• Experience testing Dashboards built using Cognos reporting tool
• Experience in operating and maintaining QA Test Environments
• Played a key role in expanding Tata Consulting Services’ Testing Centre Of Excellence (COE), a global leader in IT services
• Good understanding of programming language concepts in Java, .Net, C#, SOA architectures involving Web Services, SOAP, XML and UDDI
• Good programming skills in writing automation test scripts using VB Script, Perl
• Hands on experience executing MS-SQL commands, Stored Procedures and Triggers
• Extensive knowledge of Data Creation, Data Manipulation and Data Testing
• Experience in defining the scope, preparing work estimates, identify Entry/Exit criteria
• Experience in identifying risks from the testing perspective and propose mitigation plans
• Hands-on experience in Requirement Analysis, Gap Analysis, Test Scenarios Preparation, Test Case Drafting & Review, Test Case Execution, Defect Management to closure
• Expertise in preparing the Traceability Matrix and perform Risk Based Testing
• Performed the Causal Analysis and identified the Root Causes of the defects detected
• Oracle Lease Management (OLM) functional consultant using OLM product.
• Strong knowledge in writing and executing complex SQL Queries required for Database/Backend Testing
• Experience testing on client desktop and virtual machines using VMware
• Experience in Auditing Projects at a CMMi level 5 company
• Exposure with Mobile Apps Testing for Android and IOS Systems
• Drive the status reporting calls by presenting the testing metrics/summary reports
• Excellent oral/written communication, presentation and people skills
• Superior organizational, analytical and problem-solving skills using a logical methodical approach
• Ability to work both independently and effectively as part of teams - both onsite/offshore
• Mentor junior resources in the team and ramp them up to speed
• Attend Webinars to constantly upgrade my skills and enhance my knowledge

TECHNICAL SKILLS:

Testing Tools: Quick Test Professional (QTP), LoadRunner, RFT, Selenium, Quality Center, Visual Studio, Microsoft Test Manager, soapUI Pro, TestComplete, Team Foundation Server

Test Management Tools: Test Director, Quality Center and Rational Requisite Pro

Defect Tracking Tools: Clear Quest, Test Director, Quality Center, BugzillaMantis, Jira, Remedy Ticketing Tool, Microsoft Test Manager

Version Control Tools: MS Visual Source Safe, Clear Case, MS SharePoint, SQL Source Control, SVN

Database Query Tools: Toad, SQL Plus, T-SQL, SQL-Prompt, redgate tools

Requirements Tool: CaliberRM

Languages: C++, Java, HTML, SQL, VB, .NET, C#

Databases: Oracle, MS Access, SQL Server, DB2, Teradata

Java platform: Eclipse IDE

Operating Systems: Windows, UNIX, LINUX

Reports: Crystal Reports, Cognos Dashboards

Documentation Tools: SQL Doc

PROFESSIONAL EXPERIENCE

Confidential

Lead Testing Specialist

Responsibilities:

• Lead the testing effort to complete the testing activities on the SLDS project
• Develop/Define the Standard Operating Procedure for Testing
• Comply and enforce QA testing principles, processes and procedures
• Coordinate all testing milestones for internal staff members
• Document Master Test Plan and Test Strategy
• Review Business Requirements stored in SharePoint 2013
• Participate in Requirement Gathering Meetings with business users and end clients
• Extend expertise in documenting the Functional Requirements for some modules
• Identify tests that need to be performed on the Data Warehouse, Web Portal, Analytical & Training deliverables
• Identifying the most appropriate implementation approach given for each test
• Draft Test Scenarios based on Stories documented in Team Foundation Server (TFS)
• Draft Test Cases in MTM and review them and execute them when ready
• Deploy test ready code in the QA Environment using BuildMaster
• Configure BuildMaster to send out alerts whenever new code is deployed in QA
• Use IdM (Identity Management) to test Security Requirements
• Conduct System, Functional and Regression testing
• Assist in setting up the test environment and run sanity tests
• Verify that tests have been run and log the result outcomes
• Create automated test scripts in Visual Studio/MTM
• Verify that all requirements are implemented in the system
• Analyse and guide the recovery from execution errors
• Access SSMS to verify the student records, org ids stored in the database
• Draft and Execute test cases to test the Dashboards developed using Cognos
• Perform Cross-Browser Testing on IE, Chrome, Safari and Firefox up to n-2 versions
• Generate Test Results Reports and analyse the stats
• Communicate test results to the team
• Assist in resolving the quality issues encountered during testing
• Follow up on any quality issues related to testing
• Perform Root Cause Analysis of the defects raised in MTM
• Ramp up the internal staff on executing test cases
• Facilitate User Acceptance Testing and assist the client in executing the UAT cases
• Achieve User Acceptance Sign Off
• Give inputs to the technical writer in the Project Documentation meetings
• Mail out the weekly status report to the QA Manager
• Share insights from QA perspective in the meetings with Business, PMs, Development Team and End-Users

Environment: /Tools: Windows 7, VMware, Windows Server R2 2012, SQL Server Management Studio 2012, ASP.NET, Visual Studio 2013, SharePoint 2013, Team Foundation Server 2013, Microsoft Test Manager 2013, IBM Cognos, redgate tools (SQL Data Compare, SQL Doc, SQL Prompt), Sitefinity, BuildMaster, SailPoint IdM (Identity Management)

Confidential, NJ

Sr. QA Analyst/Lead

Responsibilities:

• QA Test the assigned Change Requests (CRs) for billers on D2/V4 Platforms
• Review the Business Requirement Document (BRD) for CR/Project related information
• Verify if the assigned Biller is a new biller or any existing biller
• Verify if biller belongs to D2 or V4 category and continue testing accordingly
• Verify the IAQA Database to check if all rules are correctly set for the product
• Make payments through all the applicable products - One Time Pay, Client Console and Enrolment
• Make payments with all applicable funding types - Credit Cards (Master, Visa, American Express, Discover) and ACH (Personal Checking, Personal Savings, Business Checking, Business Savings)
• Verify in the D2QA Database that all payment transactions are in Pending Status
• Perform API Testing for V4 Connect billers using Full-host and Partial Gateways
• Make payments for V4 Connect billers using XML Partial Gateways
• Perform MID migration testing for MID migration projects
• Run successfully the UC4 chains without any glitches
• Verify in the CSI tool for any process success or failure
• Access JBoss Servers to capture the error logs when a process fails
• Raise defects in Jira tool and assign it to the BCS or Development Team
• Verify in the PEQA Database that all the payment transactions are in Completed Status
• Access SecureCRT to verify the Electronic Lock Box (ELB) and Reversal files created.
• Verify the XML format is in conformance with the BRD.
• Setup Auto-debits
• Make Returns and Reimbursements for the Completed transactions
• Automate regression test cases using TestComplete Web for Credit card payments
• IVR Testing in order to make payments through IVR
• Give an update to the PM on the status of the CR
• Mail out the daily status report to the QA Manager
• Attend CR review meetings with Business, PMs, Product and Development Team
• Attend internal QA Meetings to discuss status, progress and road-blocks
• Train new joiners by providing knowledge sharing sessions on the line of business

Environment: /Tools: Windows 7, Java, Jira, SQL Navigator 6.3, Change Management Tool, UC4 Intelligent Service Automation, TestComplete Web 7.5, SecureCRT 6.7, SecureFX 6.7, SharePoint, Control Center Job Dispatcher, Dimension CSI Tool, JBoss Server, EditPlus 3

Confidential, NY

Sr. QA/Functional Lead

Responsibilities:

• Review the Functional Requirement Documents, Use Cases and Prototypes uploaded on SharePort
• Discuss with Business Analyst to get a good understanding of the OES and ConTrak applications
• Map Requirements in QC for the ConTrak application
• Create Projects Folder Tree Structure in QC
• Create test cases in QC and map with the Requirements to create the Traceability Matrix
• Responsible for development, review, analysis, and coordination of the test plans, test scripts, and Regression Testing of OES, ConTrak and Financial Dashboard applications
• Create test user accounts, assign roles and privileges for the Dashboard Application
• Create Role IDs for my user account to access various screens in OES Application
• Create Database Snapshots in the QA environment
• Deploy new code in QA environment and sanity test the code
• Co-ordinate with Developers to resolve deployment issues
• Simulated the XMLs manually and tested the scenarios in ConTrak application
• Created Test Data Contrak PINs to be used to execute new test cases
• Test Execution in QA/DEV/UAT/PROD environments
• Plan, Design and Implement the Keyword Driven Framework
• Create objects in Object Repository
• Automate the Regression test cases using the QTP/KDF
• Regression Testing of applications implemented in an Agile development lifecycle
• Evaluate defects and provide necessary documentation for resolution
• Prepare a Matrix for Test User Accounts and Applications Privileges
• Prepare the schedule for the Purchasing Project based on the Sprint Plan
• Knowledge Sharing by the Business Analyst on CFA Process in OES and ConTrak
• Grant access to various users to the applications in the QA Environment
• Attend Daily Financial Systems OES Stand-Up Meetings and give the project status
• Attend Bi-Monthly QA Meetings and give the overall status
• Conduct Knowledge Transition sessions on the applications to other team members

Environment: /Tools: ASP.Net, SQL Server 2008 (R2), QTP, Quality Center, SharePort, XML, VBScript

Confidential, Wayne, PA

Functional QA Lead/Analyst

Responsibilities:

• Responsible for development, review, analysis, and coordination of the test plans, test scripts, and Regression Testing of Back Office (BO) process lifecycles
• Map Test Cases in QC and generate the QC Test Script
• Coordinate with offshore team to complete the testing and providing the Test Data
• Develop automation test scripts using QTP and OLM Application
• Plan, Design and Implement the Data Driven Automation Framework
• Automate Regression Test Cases using QTP/DDF
• Dry-Run the QTP scripts developed by offshore and verify the results
• Develop Function Libraries using VBScript
• Review the automation code and provide review comments
• Co-ordinate with offshore team and the client in executing the deliverables on time
• Create the ‘Execution Flow’ logic and define the pre-requisite conditions in Test Lab
• Address the issues in ‘Issue Log’ and provide resolutions
• Identify Risks and provide Mitigation Plans
• Work with Business Users to get a good understanding of the leasing business
• Co-ordinate with Developers towards resolution of outstanding issues/bugs
• Work with DBAs to create, manipulate and test backend data
• Upload the Status Reports, Meeting Minutes and Issues on SharePoint
• Evaluate defects and provide necessary documentation for resolution
• Tested GAAP Accounting Reports used in the preparation of financial statements
• Update the Quality Center Dashboard to reflect the testing progress and highlight the roadblocks
• Developed the Automation Checklist to be adhered for a quality deliverable
• Shared the Best Practises to be followed while testing
• Demonstrated problem solving, design and technical leadership skills
• Drive the automation activities in an Agile environment

Environment: /Tools: Oracle E-Business Suite (OLM), QTP, Quality Center, SharePoint, Java, VBScript

Confidential, Arlington, VA

Sr. QA Analyst

Responsibilities:

• Responsible for development, review, analysis, and coordination of the test plans, test scripts, and testing of ETFI application
• Interact with developers, business analysts and user representatives in application design and document reviews
• Tested applications in an Agile development lifecycle
• Set the 8XX routing instructions in ETFI
• Work with requirements analyst to get a good understanding of functionality
• Draft test cases in Quality Center for Simple Call Plan and Enhanced Call Plan
• Co-ordinate with Developers towards resolution of outstanding issues/bugs
• Validate Primary Call Plan, Alternate Call Plan and Historical Call Plan features
• Involved in the Business Process Testing of Add/Modify/Delete Call Plans
• Give an update Testing/Project managers on status/issues
• Create and execute Manual Test Cases and Test Scripts for Functional (Black Box), Database, Integration and Regression testing
• Write SQL Queries to query Oracle database to check for 8XX numbers generated
• Coordinate with various teams to complete the testing and providing the Data Setup and Test Environment
• Evaluate defects and provide necessary documentation for resolution
• Use Quality Center for all test phases as a repository, test management, test execution, test reporting and documentation activities
• Provided training to the team members for working with interfaces
• Demonstrated problem solving, design and technical leadership skills
• Able to handle multiple responsibilities in a fast paced, deadline-driven environment

Environment: /Tools: Java, Web-Logic Server, Oracle 10g, Toad, MS Office Suite. Quality Center

Confidential

Sr. QA Analyst/Test Lead

Responsibilities:

• Lead a testing team of 5 associates during System Integration Testing (SIT) phase
• Analyze the Business Requirements, Software Requirements Specifications and prepared the SIT Test Strategy & Plan and got approval Sign-Offs from all stakeholders
• Identified potential risks and suggested mitigation plans
• Draft the High Level Test Scenarios, Test Cases and prepare Traceability Matrix in QC
• Review test cases drafted by team members, provide review comments and approve
• Identify Test Data for User Ids and ETC support group mapping
• Implement Risk Based Testing (RBT) as part of SIT execution
• Raise incidents on Remedy 7.5 Incident Management module
• Validate the data generated by Crystal Reports
• Perform Security Testing to check Single Sign On (SSO)
• Handle the escalation calls during SIT execution by providing solutions
• Drive status calls by providing the SIT progress
• Prepare the final test report and produce testing metrics
• Contribute documents to the Knowledge Management Framework on Livelink
• Coordinate with various teams - Vendor/Business/Voice Architecture teams for smooth execution of SIT within the deadlines
• Provide training to the team members on the Avaya Business Functionality
• Assist Vendors in User Acceptance Testing (UAT)
• Identify, report, and track defects to resolution

Environment: /Tools: Java, Oracle, Quality Center (QC) 10.0, Mantis, Remedy 7.5, Crystal Reports

Confidential, Dublin, OH

QA Analyst

Responsibilities:

• Develop and maintain test plans, test scripts and test cases for both manual and automated testing procedures
• Analyze the Business Requirements (BRs) and understand the IT Requirements (ITRs) which are shared through CaliberRM
• Discuss with Business Analysts and close the Gaps in Requirements
• Draft the High Level Test Scenarios and Review with client
• Define test cases for Sanity, System, Inter-system, Regression and User Acceptance Testing in Quality Center
• Identify various types of Install Orders for Test Data
• Automate the Install Order creation using QTP
• Execute the automated test scripts during Regression Testing
• Send Request XML and verify Response XML using SOAP tool to verify order details
• Execute Test Cases and escalate issues to developers and verify fixes
• Tested reports generated through Business Objects
• Extensive use of SQL query tools - TOAD
• Conduct weekly defect report meetings and present Test Execution progress updates
• Experience in using Quality Center for developing Defects Summary Graphs for preparing test defect status reports
• Perform Causal Analysis for defects raised and identify the Root Causes
• Active member in driving the Defect Prevention (DP) activities across all Projects in Qwest
• Induction in-charge for all the New Joiners into the team
• Review Status Reports, Minutes of the Meetings (MOMs) shared on a weekly basis

Environment: /Tools: Sun Solaris, Windows NT/2000, Oracle, Quality Center, QTP 9.2, CaliberRM, PL/SQL, XML, SOAP, PL/SQL, Business Objects

Confidential, Denver, CO

QA Tester

Responsibilities:

• Analyze and understand the Business Requirements and works towards closing of Gaps in Requirements by raising clarifications addressed through mails or conf calls with Business Analysts
• Draft the Test Plan based on the Requirements shared by the client
• Get the Test Plans reviewed by other Team Members and in corporate the Review comments
• Review the Test Plans drafted by other team members and share the review comments
• Perform a Peer Review of the test cases drafted by other team members
• Draft the High Level Test Scenarios and review with client
• Define the Functional, Regression, Negative Test Cases in Quality Center
• Coordinate with various teams to complete the testing and providing the Data Setup and Test Environment
• Use TOAD to query the database to manipulate and test data
• Perform Security Testing for the Security Settings GUI
• Perform Load Testing on the Customer Care GUI screen using LoadRunner
• Execute the automated load test scripts during Regression Testing
• Test Case Execution, Daily Status Reporting through Clear Case, Daily Status Calls with Client and raise the concerns and issues and work towards closure of the same
• Reported and Tracked Defects using Rational Clear Quest
• Experience with reviewing and troubleshooting application and system related log files while assessing testing related failures
• Perform a Casual Analysis of the review comments which are raised as defects and work on the Defect Prevention Activities

Environment: /Tools: Oracle 8i, UNIX, PL/SQL, Clear Quest, Clear Case, TOAD, LoadRunner 8.1, Quality Center

Confidential

QA Tester

Responsibilities:

• Played a key role in Unit Testing, Module Testing, Sanity Testing, System Testing, Acceptance Testing and Regression Testing
• Drafted the Test cases and prepared the Test Data
• Identified and Raised bugs in Bugzilla for Uncon & ASMP modules
• Raising Defects, Defect Verification and Closing of Defects in Test Director
• Maintaining Data in Data Management Tool
• Good knowledge in Logical Database design of the module
• Effective Bug tracking and reporting in Test Director and Bugzilla
• Reported progress to Test Lead and created Daily and Weekly Status Reports detailing accomplishments and plans
• Test Director Administration
• Grooming and mentoring new associates on domain and technology.
• Had good exposure to Software Development Life Cycle (SDLC) phases like requirements, analysis, design, construction, testing and maintenance

Environment: /Tools: Windows 98, XP, JAVA, BC4J, JSP, SWING, Mercury Test Director 8.0, Bugzilla