SUMMARY

• Having 11 years of experience in Software implementation/ Quality Assurance of CRM and ERP products with focus on FUSION CRM, Confidential CRM, EBS CRM, SALESFORCE CRM and Mobile Quality Assurance.
• Certifications: SCRUM Master, Agile, SALESFORCE Admin/ Platform App Builder, Oracle.
• Expertise in Cloud Environment Setups/ Configuration in CRM, FSCM, GSI, HCM topologies, Customer PODS setups, Security and Role Simplifications, SSO, AD - Auth, AD Non- Auth, IDM De- coupling for Fusion CRM.
• Trained and having good knowledge on Agile methodology/ Scrum Projects, Waterfall model methodologies.
• Good exposure to Confidential / FUSION/ SALESFORCE CRM applications.
• Trained and having good knowledge on agile methodology/ Scrum Projects, Waterfall model methodologies.
• Strong knowledge in SDLC, STLC, Bug Life Cycle and worked on environment like on Test, User Acceptance, Staging and Production.
• Manage/ Estimates Testing effort for Sanity/ Smoke/ Regression/ System testing. Strong experience on Globalization/ Localization testing.
• Handling/ managing the onshore team of Quality assurance in US and Europe.
• Good Understanding/ exposure of Client interactions.
• Knowledge on Automated tools like OATS, Selenium, Middleware implementations like SOA/ BPEL/ ESS and Outlook/ Mobile integrations.
• Extensive knowledge on Oracle Fusion CRM implementation using Fusion Setup manager for CRM, FSCM, GSI and HCM topologies used in StarterDB, OVM, Cloud environments, Fusion/ Confidential CRM integrations iOS/ Outlook Applications, Fusion/ Onestream.
• Experience in various types of testing like Data Warehouse, Extensibility, Upgrade, Import/Export, Web Services/ SOAP/ REST etc.
• Understanding of Customization, Security Access, creating profiles, roles, users, page layouts/ Custom Objects, Unit test cases, test plan execution and preparing unit test case documents using SALESFORCE.
• Worked extensively on Reporting - Providing inputs for Senior Management using Oracle Business Intelligence Enterprise Edition and Oracle Application Express.
• Content Management and publishing the test ware content.

TECHNICAL SKILLS

Domain (CRM, ERP): Oracle Fusion, Confidential, e- Business Suite, Salesforce.

Mobile Platform: iOS, Android OS

Test Management Tools: Quality Center, Oracle SALQA™ and Confidential Ebiz™

Bug Reporting Tools: BugDB, JIRA, Bug Smart

Testing Methodologies: Waterfall and Agile - Scrum models of SDLC

Testing Tools: OATS, Selenium (Basic Knowledge)

Web Service: SoapUI, REST

Language: Core Java

Middleware Technologies: Oracle SOA Suite 10g, BPEL

ETL MDM Tools: Informatica, Siperian (Basic knowledge)

Reporting: BI Publisher, Actuate

PROFESSIONAL EXPERIENCE

Confidential

Manager, Sales Cloud CRM Quality Assurance

Responsibility:

• Responsible as Scrum Master for testing application common component quality assurance on CRM, FSCM, GSI, HCM topologies cloud based environments and Marketing Eloqua Integrations .
• Leading the team of 4 members for QA activities using Agile, impementing SCRUM Process.
• Conduct internal audits and providing support to project teams. Test Payroll module integration with Sales Cloud.
• Presenting and communicating audit results to appropriate parties.
• Providing technical and consulting support for quality and compliance audits.
• System testing of different modules. Conduct Globalization, Localization testing.
• Upgrade/ Language testing and triaging customer issues.
• Work with PM on new change request and enhancements. Content management, checkin/ out and publishing new content.
• Supervising/ guiding the team in creation of test plans, test cases, test scripts, defect tracking and reviewing daily status. Setup and creating test cycles using automation.
• Reporting of issue to higher management based on Customer and Internal bug filling and resolutions.

Environment: Oracle Virtual Machine (OVM), Bare Metal, SDI- OVM, DSS. CDRM, GIT.

Confidential

Manager, Sales Cloud CRM Quality Assurance

Responsibility:

• Responsible for implementing/ Configuring Setups on CRM, FSCM, GSI, HCM topologies cloud based environments and quality assurance of transactional flows.
• Complete the setup related to Procurement, CRM, FIN, SCM, HCM, FSM and prepare CRM, FSCM, GSI, HCM related environments.
• Point of Contact for leading CRM activities which consists of StarterDB, OVM, Cloud, and Customer PODS setups. Implementing and testing Fusion CRM across different modules.
• CRM implementation using Fusion Setup manager for CRM, FSCM, GSI and HCM topologies on StarterDB, OVM, Cloud environments, Fusion StarterDB/ Onestream.
• Coordinating manual and automated testing, project planning which includes scope, task definitions and estimates.
• Using Agile/ Scrum methodologies.
• Provide feedback/ reviews to customer document/ functional design documents. Actively participate on client requirements, functional & technical designs, functional test scripts, and user guides.
• Coordinating the automation planning, execution, and maintenance for test deliverables using Quick Test Professional™ and Oracle Application Testing Suite™ (formerly Empirix eTest™ Suite) across multiple environments.
• Supervising/ guiding the team in creation of test plans, test cases, test scripts, defect tracking and reviewing daily status. Content management, checkin/ out and publishing new content.
• Provides the report daily to higher management on different central activities and CRM product lines testing statuses.

Environment: Oracle Virtual Machine (OVM), Bare Metal, SDI- OVM, DSS, GIT.

Confidential

Manager, Sales Cloud CRM Quality Assurance

Responsibility:

• Responsible for implementing/ Configuring Setups on CRM, FSCM, GSI, HCM topologies cloud based environments and quality assurance of Security flows.
• Leading a team full CRM on Security project. Working as a Point of Contact for leading CRM activities which consists of testing Security/ Role Simplifications, SSO/ IDM De- coupling features for Fusion CRM across different modules.
• Using Agile/ Scrum methodologies.
• Verify the flows based on CDRM based environments, with prior setups of Procurement, CRM, FIN, SCM, HCM, FSM to verify the complete flows based on dependencies.
• Working on Roles/ Policies Security changes for Sales Cloud Customers.
• Coordinating manual and automated testing, project planning which includes scope, task definitions and estimates.
• Supervising/ guiding the team in creation of test plans, test cases, test scripts, defect tracking and reviewing daily status. Content management, checkin/ out and publishing new content.
• Provides the report daily to higher management on different central activities and CRM product lines testing statuses.
• Conduct internal audits and providing support to project teams.
• Presenting and communicating audit results to appropriate parties.
• Providing technical and consulting support for quality and compliance audits.

Environment: Oracle Virtual Machine (OVM), Bare Metal, SDI- OVM, DSS, GIT.

Confidential

Senior Consultant- Quality Assurance CRM

Responsibility:

• Led and supervised a team of 8 CRM Consultants in Germany.
• Part of implementing a Kernel Solution base to Confidential Telecom AG which is one of the world's leading telecommunications and information technology service companies.
• Successfully tested an adapter framework solution which helped in connecting 4 European nations.
• Coordinated testing and project planning, including scope, task definitions and estimates.
• Participated in reviews of document deliverables such as requirements, functional & technical designs, functional test scripts, and user guides.
• Held regular meetings with development, product management, technical support and documentation teams to review current quality and plan for forthcoming deliverables.
• Coordinated the automation planning, execution, and maintenance for test deliverables using Quick Test Professional™
• Supervised and guided the team with creation of test plans, test cases, test scripts, defect tracking and reviewing daily status.
• Worked on Confidential Call Center integrations with BPEL SOA and BI Publisher Reports.
• Developed individual work plans with direct reports, gave periodic feedback to improve employee skills and attitude.
• Facilitated product / process specific trainings for the team.
• Coached team members at project planning, prioritization of multiple tasks and status reporting.
• Collated individual and team metrics for product organized and presented to senior management.
• Recommended process improvements at group and project family level.
• Organized weekly status meeting and weekly look-ahead meeting for the team.
• Worked on other project like EBay using Confidential Call Center, Selenium automation tool.

Environment: Confidential 8.1, Oracle 11g, Informatica PowerCenter 8.6.1, CTI, AIA, QC.

Confidential

Senior Consultant- Quality Assurance CRM

Responsibility:

• Attached logcat logs from device, along with stack trace crash reports and tombstone files when logging bugs to aid Dev team with debugging process.
• Coordinated testing and project planning, including scope, task definitions and estimates.
• Developed test cases for new-fangled features like Web Access Menu, Browser Menu, Network Address Book, NeoMtel, Clear Key, Picker Mode, SyncML, Features interactions with various applications like MMS, WAP-Push, Voice Call, OTAP, Bluetooth, Date Book, Alarm, Phonebook.
• Participated in reviews of document deliverables such as requirements, functional & technical designs, functional test scripts, and user guides.
• Held regular meetings with development, product management, technical support and documentation teams to review current quality and plan for forthcoming deliverables.
• Developed tests ranging from specific requirements/features for that sprint along with negative scenarios. Main areas of testing were performance, overall user experience and quality of application.
• Supervised and guided the team with creation of test plans, test cases, test scripts, defect tracking and reviewing daily status.
• Performed application testing on Android, iOS, and Windows Phone mobile devices and tablets to qualify build releases. Attached log reports from the application to bug reports to aid dev team in debugging process.
• Developed individual work plans with direct reports, gave periodic feedback to improve employee skills and attitude.
• Facilitated product / process specific trainings for the team.
• Coached team members at project planning, prioritization of multiple tasks and status reporting.
• Collated individual and team metrics for product organized and presented to senior management.
• Recommended process improvements at group and project family level.
• Organized weekly status meeting and weekly look-ahead meeting for the team.
• Completed projects at Confidential for web services included Universal Share, Ovi Files, Ovi Contacts. For Universal Share, used Selenium/Eclipse tools along with MS Excel to create automation tests to check sharing functionality to popular 3 rd party social portals; e.g. Facebook, Twitter, LinkedIn, etc.

Environment: iOS (iPhone/iPad), Android and web browsers (Firefox, Internet Explorer, Chrome, Safari)

Confidential

Project Lead- Quality Assurance

Responsibility:

• Implemented and successfully tested Confidential OnDemand-OnPremise Integrations. Tested Oracle CRM OnDemand Integration to Confidential CRM data synchronizations. We need to make sure that data syncs successfully between Oracle’s Confidential CRM (Enterprise version of the Oracle CRM application, typically deployed at the customer site) and Oracle CRM OnDemand.
• Implemented and successfully tested Oracle® Business Intelligence Publisher Reports. Tested that user is able to successfully choose between preconfigured reports and layout templates. User can use Confidential clients ( Confidential Web Client, Confidential Mobile Web Client, and Confidential Developer Web Client) to access these reports.
• Implemented and successfully tested iPhone- Confidential Sales Integration. Tested that Sales Managers can import and approves the sales quotes through iPhone. Sales executives can choose from several sorting options to review pending and closed sales quotes. They can perform approval decisions easily and securely with the ease of a few taps on the iPhone.
• Implemented and successfully tested Confidential - Outlook Integrations. Tested that integrations between CRM processes and data into Outlook are in sync. The solution enables sales reps to perform important and common CRM processes directly in Outlook. Sales reps can manage their business appointments, emails, and contacts as well as manage their accounts, activities, and opportunities, all from their tool of choice.
• Reviewed functional and technical requirements specifications, change requests and enhancement requests.
• Created, supervised and guided the team with creation of test plans, test cases, test scripts, defect tracking and reviewing daily status using Oracle SALQA™ and Confidential Ebiz™.
• Participated in reviews of document deliverables such as requirements, functional & technical designs, functional test scripts, and user guides.
• System testing of out-of-the-box integration of Confidential CRM Service with various connectors like Exchange & Lotus and GPS support for Field Service scheduling activities.
• Worked on Trade Management CRM EBS module.
• Automated test cases using Winrunner for regression testing.

Environment: Confidential OnPremise, Confidential OnDemand, Java / J2ee, Weblogic, Visual C++, Oracle 11g, SOA Suite, MSSQL Server 2005, DB2, Windows XP, HP, Red Hat, SUSE, Solaris, TOAD.

Confidential

Project Lead- Quality Assurance

Responsibility:

• Attended requirements and design meetings, review and analysis of requirements and design documentation.
• Coordinate with the PM on user requirements, functionality, project overview and risks.
• Managing team of 2 QA resources.
• Reviewed the Business Requirement Documents, Functional Specification documents, Technical Specifications to get a better understanding of the system on both technical and business perspectives.
• Provided support for Unit and UAT testing as required for the application.
• Tested in the Integration environment prior to the QA environment.
• Performed the Back-End integration testing to ensure data consistency on front-end by writing and executing SQL queries on the Oracle database.
• Bug Reporting and Closure.
• Prepared weekly and monthly status reports for managerial reference.

Environment: Confidential OnPremise, Java / J2ee, Visual C++, Weblogic, Oracle 11i, Business Intelligence Publisher, MSSQL Server 2005, DB2, Windows XP, HP, Red Hat, SUSE, Solaris, TOAD.

Confidential

Project Lead- Quality Assurance

Responsibility:

• Attended requirements and design meetings, review and analysis of requirements and design documentation.
• Coordinate with the PM on user requirements, functionality, project overview and risks.
• Understood Business requirements and helping in redefining design document.
• Worked on User Properties according to the requirements.
• Involved & developed iHelp Items for all the modules of the Application.
• Deployment SOA Suite setups for Integration flows.
• Identifying Functional & Performance test scenarios for Testing.
• Writing Test Scripts, tracking defects & generating defect reports in JIRA.
• Performed End-to End flow testing of Integration.

Environment: Confidential Sales, Apple iPhone, SOAP UI, Weblogic, Oracle 11i, SOA Suite, MSSQL Server 2005, DB2, Windows XP, HP, Red Hat, SUSE, Solaris, TOAD, JIRA.

Confidential

Project Lead- Quality Assurance

Responsibility:

• My responsibilities included creation of test cases and test plans, manual testing of integration between Confidential Trade Promotion and Oracle Trade Management to support a trade promotion management process.
• Emphasis on trade promotions created by Account Manager’s in Confidential ’s Trade Promotion product with Oracle EBS Trade Management to ensure proper accounting of Trade Funds.
• Performing database testing.
• Checking the integrations between different modules like Order management, taxation etc.
• Automated test cases using Winrunner for regression testing.

Environment: Oracle Trade Management (11.5.10, R12), Visual C++, Oracle 11i, TOAD, Winrunner.