SUMMARY

• Over 7+ years of experience in the field of Software Quality Assurance.Excellent communication skills, writing skills as well as presentation skills. Experience working with business users as well as senior management.
• Solid understanding of all phases of Software Development Life Cycle (SDLC) methodology
• Domain Knowledge of Telecommunication, Subscriber Management System, Banking Industries.
• Broad knowledge of Test plans, Test cases and test scripts from the Requirements Document.
• Expertise includes Testing and Documentation of web - based and Client/Server applications.
• Experience in Manual Testing in Agile Environment.
• Good knowledge of Oracle and SQL.
• Excellent knowledge of HIPAA (Health Insurance Portability and Accountability Act) transaction codes
• Capable of managing multiple projects simultaneously.
• Exceptional problem solving and sound decision making capabilities.
• Experience in writing queries/scripts for data analysis ad QA report testing.
• Conducted successful projects with the help of teams to achieve deadlines timely and proficiently.
• Experience in User Acceptance Testing, Smoke Testing, Regression Testing Performance Testing and Functional Testing.
• Excellent verbal & written communication skills.
• Strong Analytical Skills, Interpersonal Skills & ability to work independently or in a team. Organized, goal-oriented, self-starter, and ability to master new technologies, manage multiple tasks while following through from start to completion.
• Flexibility in adaption to a wide range of work environments.

TECHNICAL SKILLS

Operating System: Windows 95/98/2000/XP/Vista, UNIX

Languages: SQL, HTML, Oracle SQL

Testing Tools: HPQC, SilkTest, Selenium, Watir

Test Methodology: Agile, Waterfall, Iterative

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

QA Analyst

Responsibilities:

• Defining, Presenting and Documenting Test Plans and Test cases for each release of the application
• Worked on refactoring Salesforce SFA application to leverage platform architecture.
• Responsible for testing Salesforce platform features, e,g, triggers, workflow, entity save logic, validation rules etc. integration with SFA application.
• Report bugs by using Salesforce Internal tool. Defining and performing the Test strategies and associated scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associated functionality.
• Performed Functional, System, Integration, End-to-End and User Acceptance testing during various phases of testing.
• Created and developed Test Scenario, Test cases for Billing Accounts, Process Payments, Cancel policies and Refunds for different user lines for multiple states
• Performed Function Testing, Integration Testing and Conversion Testing
• Developed, modified and executed test cases and scripts using QTP for Integration testing
• Performing backend/database testing to ensure data validity by running SQL queries.
• Designing and Developing the Industry best and the Cost effective Data Driven Framework for QTP.
• Status reporting on daily and weekly basis to Manager-QA.
• Responsible for weekly status meeting showing the progress of the testing effort and open issues to be resolved.
• Used JIRA for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status
• Performed Database integrity testing by executing SQL statements and checked for database transactions at every stage of business flow
• Used different joins on the tables to retrieve information from different tables in database to check the database on a regular basis using SQL queries.

Environment: HP Quality Center, XML, Oracle9i, JIRA

Confidential, AR

QA Analyst

Responsibilities:

• Written Test cases in Jira test tab and mapped the test cases to requirements
• Extensive experience in handling enhancements and production defects tracks in parallel.
• Created test sets in test lab of quality center and executed for testing
• Performed Sanity, Functionality, Integration, End to End, Regression and User Acceptance testing
• Reviewed business and technical requirements and written test plan and test cases.
• Performed Black box, end-to-end and backend testing.
• Defect logging in JIRA, ensuring defects are mapped correctly to corresponding scenarios, assisting in root cause analysis, ensuring defect prone areas are extensively tested and making sure that all customer needs attended
• Retrieving & verifying the data present in the Database using SQL commands.
• Identify, document and track defects and improvements identified during agile testing
• Participate in Walkthrough sessions, demos and Sprint retrospective calls with onsite people
• Test cases were mapped with requirements in QC and executed them.
• Used Jira Application for Planning, Tracking, Releasing and Reporting in our Current Project.
• Submitted weekly progress reports to the QA Manager

ENVIRONMENT: Quality Center, QTP 9.0, HTML, VB Script, Java, XML, HP-UNIX, Soap UI, Jira, IE.

Confidential, MI

QA Analyst

Responsibilities:

• Good knowledge of Silk Performer LoadRunner JMeter and other load generation software applications
• Experienced with heap management JVM Configuration V$ table explain plan and query optimization
• Strong documentation and report-writing skills
• Extensive understanding of Weblogic Operating systems Networks Software (JAVA) and Hardware
• Excellent time-management and time tracking abilities
• Good collaboration skills for systems tuning
• Very detail-focused and highly analytical
• Above-average oral and interpersonal abilities

Environment: Java, Oracle, Manual testing, Load Runner

Confidential

Manual Tester

Responsibilities:

• Designed Planned and Created Test Cases in Quality Center. Tracked the defects in Quality Center. Involved in performing Black box/Functional Testing. Responsible for interacting with clients to deploy alpha versions of application at their end to complete UAT testing.
• Performed Regression Testing as and when the PR (Problem Request)’s got fixed. Performed Smoke Testing, Functional Testing, User Acceptance Testing.
• I was also involved in doing Database Testing by passing SQL Queries and retrieved information from Database.
• Performed Regression Testing after updating the versions.
• Participated in debugging and modification of existing scripts. Running batch execution and sending status report to higher management.
• Participated in bug tracking, data migration checkpoint meetings. Worked on performance tuning and Build in QA, UAT and Prod environment.
• Developed SQL Stored Procedures and Queries for Back end testing. Involved in Performance benchmarking of the core applications to identify the low performance areas of the application.
• Created Test Cases based on the requirements and uploaded it to Jira. Installed the application in production environment and monitored the results.
• Developed detailed Testing Methodologies, Test Matrices, Test cases, and Test Procedures.

Environment: Quality Center, C#.NET, HTML, JavaScript, SQL server, Windows Server