SUMMARY

• Over 7+ years of experience in the field of Software Quality Assurance.
• Excellent communication skills, writing skills as well as presentation skills.
• Experience working with business users as well as senior management.
• Solid understanding of all phases of Software Development Life Cycle (SDLC) methodology
• Domain Knowledge of Telecommunication, Subscriber Management System, Banking Industries.
• Broad knowledge of Test plans, Test cases and test scripts from the Requirements Document.
• Expertise includes Testing and Documentation of web - based and Client/Server applications.
• Experience in Manual Testing in Agile Environment.
• Good knowledge of Oracle and SQL.
• Excellent knowledge of HIPAA (Health Insurance Portability and Accountability Act) transaction codes
• Capable of managing multiple projects simultaneously.
• Exceptional problem solving and sound decision making capabilities.
• Experience in writing queries/scripts for data analysis ad QA report testing.
• Conducted successful projects with the help of teams to achieve deadlines timely and proficiently.
• Experience in User Acceptance Testing, Smoke Testing, Regression Testing Performance Testing and Functional Testing.
• Excellent verbal & written communication skills.
• Strong Analytical Skills, Interpersonal Skills & ability to work independently or in a team.
• Organized, goal-oriented, self-starter, and ability to master new technologies, manage multiple tasks while following through from start to completion.
• Flexibility in adaption to a wide range of work environments.

TECHNICAL SKILLS

Operating System: Windows 95/98/2000/XP/Vista, UNIX

Languages: SQL, HTML, Oracle SQL

Testing Tools: HPQC, SilkTest, Selenium, Watir

Test Methodology: Agile, Waterfall, Iterative

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

QA Analyst

Responsibilities:

• Defining, Presenting and Documenting Test Plans and Test cases for each release of the application
• Worked on refactoring Salesforce SFA application to leverage platform architecture.
• Responsible for testing Salesforce platform features, e,g, triggers, workflow, entity save logic, validation rules etc. integration with SFA application.
• Report bugs by using Salesforce Internal tool.
• Performed Functional, System, Integration, End-to-End and User Acceptance testing during various phases of testing.
• Created and developed Test Scenario, Test cases for Billing Accounts, Process Payments, Cancel policies and Refunds for different user lines for multiple states
• Performed Function Testing, Integration Testing and Conversion Testing
• Developed, modified and executed test cases and scripts using QTP for Integration testing
• Performing backend/database testing to ensure data validity by running SQL queries.
• Designing and Developing the Industry best and the Cost effective Data Driven Framework for QTP.
• Status reporting on daily and weekly basis to Manager-QA.
• Responsible for weekly status meeting showing the progress of the testing effort and open issues to be resolved.
• Used JIRA for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status
• Performed Database integrity testing by executing SQL statements and checked for database transactions at every stage of business flow
• Used different joins on the tables to retrieve information from different tables in database to check the database on a regular basis using SQL queries.

Environment: HP Quality Center, XML, Oracle9i, JIRA

Confidential, AR

QAAnalyst

Responsibilities:

• Written Test cases in Jira test tab and mapped the test cases to requirements
• Extensive experience in handling enhancements and production defects tracks in parallel.
• Created test sets in test lab of quality center and executed for testing
• Performed Sanity, Functionality, Integration, End to End, Regression and User Acceptance testing
• Reviewed business and technical requirements and written test plan and test cases.
• Performed Black box, end-to-end and backend testing.
• Retrieving & verifying the data present in the Database using SQL commands.
• Identify, document and track defects and improvements identified during agile testing
• Participate in Walkthrough sessions, demos and Sprint retrospective calls with onsite people
• Test cases were mapped with requirements in QC and executed them.
• Used Jira Application for Planning, Tracking, Releasing and Reporting in our Current Project.
• Submitted weekly progress reports to the QA Manager

ENVIRONMENT: Quality Center, QTP 9.0, HTML, VB Script, Java, XML, HP-UNIX, Soap UI, Jira, IE.

Confidential, MI

QA Analyst

Responsibilities:

• Good knowledge of Silk Performer LoadRunner JMeter and other load generation software applications
• Experienced with heap management JVM Configuration V$ table explain plan and query optimization
• Strong documentation and report-writing skills
• Extensive understanding of Weblogic Operating systems Networks Software (JAVA) and Hardware
• Excellent time-management and time tracking abilities
• Good collaboration skills for systems tuning
• Very detail-focused and highly analytical
• Above-average oral and interpersonal abilities

Environment: Java, Oracle, Manual testing, Load Runner

Confidential

Manual Tester

Responsibilities:

• Designed Planned and Created Test Cases in Quality Center. Tracked the defects in Quality Center.
• Involved in performing Black box/Functional Testing.
• Responsible for interacting with clients to deploy alpha versions of application at their end to complete UAT testing.
• Performed Regression Testing as and when the PR (Problem Request)’s got fixed.
• Performed Smoke Testing, Functional Testing, User Acceptance Testing.
• I was also involved in doing Database Testing by passing SQL Queries and retrieved information from Database.
• Performed Regression Testing after updating the versions.
• Participated in debugging and modification of existing scripts.
• Running batch execution and sending status report to higher management.
• Participated in bug tracking, data migration checkpoint meetings.
• Worked on performance tuning and Build in QA, UAT and Prod environment.
• Developed SQL Stored Procedures and Queries for Back end testing.
• Involved in Performance benchmarking of the core applications to identify the low performance areas of the application.
• Created Test Cases based on the requirements and uploaded it to Jira.
• Installed the application in production environment and monitored the results.
• Developed detailed Testing Methodologies, Test Matrices, Test cases, and Test Procedures.

Environment: Quality Center, C#.NET, HTML, JavaScript, SQL server, Windows Server