SUMMARY

• 7 years of extensive hands - on experience as QA Lead\Manager activities and certified in Diploma of Software testing
• Currently working as a SFDC QA Lead\Manager at Confidential, California.
• Had a great exposure to Service Cloud implementation project ( Sales force)
• Certified in Salesforce Administration
• Great exposure to Agile/scrum methodology and Involved in Daily standup meetings, Retrospective and status meetings.
• Full life cycle experience in Quality Assurance, including Black Box, system, integration, database, GUI, Functional, Regression, End to End, User Acceptance,Webservices testing,Mobile testing, Sanity testing of both client-server and web-based applications.
• Also Performed the role of a QA lead & basic Salesforce Admin activities for QA needs in Salesforce project
• Leading the Review sessions for solutioning or design documents specific to SFDC functionality
• Expertise in Sales force testing on Service Cloud
• Expertise in IVR Technologies and also involved in UAT testing along with IVR Agents (ININ).
• Had a great Exposure to manual testing, Web services testing and Web application testing.
• Good experience in testing IOS\Android mobile applications
• Interacting with business teams and expertise in creating Acceptance criteria for the User Stories.
• Good Experience in Banking Domain& Prepaid Card processing - Enterprise Solutions especially in Web application testing.
• Expertise in creation of QA Project Estimation, Test data sheet, Test plan, Defects report and Test report.
• Expertise in sending daily status and handling DRB’s.
• Expertise in developing queries and pulling the reports in Quality center dashboard.
• Excellent exposure in deriving the test cases for the functional and business requirements.
• Involved in UAT testing for Prepaid Project.
• Experience in providing assistance for UAT users.
• Extensive knowledge on Quality Center\ALM, Microsoft Visual Studio 2010,Soap UI Pro,SQL Server Management Studio, Microsoft Test Manager.
• Good knowledge on burn down chart and other reports.
• Involved in reviewing and execution of Test Cases.
• Good experience of Defect/Bug Logging, Tracking and Analysis.
• Had good experience in Webservices testing, batch files verification and some knowledge on Automation
• Good communication and Interpersonal skills.
• Quick Learner, Team player, willing to learn new technologies, flexible, Hardworking, Detail- Oriented, Positive Attitude.

TECHNICAL SKILLS

Certification: Salesforce Admin Certification, Diploma in Software Testing

Defect Management Tool: Quality Center 10.0, Microsoft Test Manager 2010,TOSCA

Databases: SQL Server,DB 2

Methodologies: Agile - Scrum.

Web services: Soap UI

Tools: Quick Test Professional 10.0, Microsoft Visual Studio 2010, Dashboard, Infinx Script generator Simulator, SQL Server Management Studio,Microsoft Test Manager,Rally,PACE

PROFESSIONAL EXPERIENCE

Confidential - California

QA - SFDC Lead\Architect

Responsibilities:

• Knowledge provided to Offshore specifically on Sales force related Queries
• Estimations of testing effort for Mobile App test for IOS\Android or Desktop for all the features planned in different release plans.
• Estimation of the testing phase based on the defined scope and timelines
• Created Test Strategy, Test Plan, Test Execution Process and Test design Process.
• Managed Defect Triage Calls and provides Test report to leadership and stakeholders
• Involved in Test Execution activities specific to Devices using different breakpoints
• Responsible for capturing the test metrics and for sending the execution, defect tracking reports utilizing ALM

Confidential, Phoenix (Arizona)

QA - Lead\ Manager (Tech)

Responsibilities:

• Estimation of the testing phase based on the defined scope and timelines, Project management, Project planning, Test Management, Preparing Risk Analysis Approach, Preparing Risk Mitigation and Test plan, requirement and design analysis identifying the functional and non functional requirements
• Engaging the test support teams which are required as per the requirements, Ensuring setting up of the data in the various systems that requires data set up getting the sign offs from the client for all the test deliverables, Making sure that end to end testing is done without any delay in defined time lines.
• Responsible for capturing the test metrics and for sending the execution, defect tracking reports utilizing TOSCA.
• Experience in Campaign Management through PACE
• Experience in working with different sponsors like Nationwide, Exxon mobile etc
• Good experience in working on End to End testing with different work streams
• Good experience in testing IOS\Android mobile applications

Confidential, Cincinnati (Ohio)

SFDC QA Lead

Responsibilities:

• Playing the role of a SFDC QA Technical Lead Onshore and involved in Sprint planning & backlog grooming sessions, UAT.
• Converting the business requirements to User Stories.
• Interacting with business teams and work on creating Acceptance criteria for the User Stories
• Leading the review sessions for Solutioning and design documents
• Interact with Business teams and get more understanding on business knowledge
• Creating an understanding document on User Stories and sharing the same with offshore team.
• Expertise in verification of End to End testing.
• Executing the automation test cases and analyzing the results.
• Involved in creation of test scenarios and test cases.
• Performed UAT tests along with UAT team at Onshore.
• Involved in Onsite Coordination activities and helping them to bridge the technical gaps.
• Team mentoring, Knowledge Management and Process Improvement.
• Actively Involves in Daily standup meetings and status call with offshore teams.
• Bug tracking, analysis and managed the bugs in TFS.
• Prioritization of defects and also creating Traceability Matrices RTM’s.
• Involved in providing Demo’s to UAT team for each PBI in a Sprint.
• Apex,Java,ININ,RAFT,DB2, Web methods,Tandem,Direct and other merchant applications

Confidential, Englewood (CO)

QA - Team Lead

Responsibilities:

• Playing the role of a QA Technical Lead Onshore and involved in requirement review meetings.
• Creating the User Stories and sharing the same with offshore team.
• Creating QA check off list, Estimation and System Test plan for the project.
• Creating and executing System, Regression&smoke tests.
• Executing the automation test cases and analyzing the results.
• Involved in creation of test scenarios and test cases.
• Performed UAT tests along with UAT team at Onshore.
• Involved in Onsite Coordination activities and helping them to bridge the technical gaps.
• Team mentoring, Knowledge Management and Process Improvement.
• Actively Involves in Daily standup meetings and status call with offshore teams.
• Bug tracking, analysis and managed the bugs in TFS.
• Prioritization of defects and also creating Traceability MatricesRTM’s.
• Involved in providing Demo’s to UAT team for each PBI in a Sprint.

Confidential, Cincinnati

Senior QA Analyst/BSA

Responsibilities:

• Lead the team and involved in all phases of this project.
• Worked as a BSA for this project too
• Creating Acceptance criteria for the User Stories
• Expertise in creation of QA Check off list, Project Estimation, Test data sheet, Test plan, Defects report and Test report.
• Worked on converting the business requirements to functional requirements for technical teams
• Proficient in GUI, Integration Testing, Functional testing, Issue reporting and retesting.
• Experience in writing and executing SQL Queries.
• Expertise in sending daily status and handling DRB’s.
• Expertise in developing queries and pulling the reports in Quality center dashboard.
• Derived the test cases for the functional and business requirements based on function points.
• Actively worked with third party teams as “NGA” and coordinated with them on daily basis.
• Worked on Quality Center, SQL Server Management Studio.
• Involved in reviewing and execution of Test Cases.
• Good experience of Defect/Bug Logging, Tracking and Analysis.
• Created RTMs and participated in the UAT.

Confidential, Cincinnati

Sr. BSA/QA Analyst

Responsibilities:

• Created Test Cases for CIM Routing.
• Involved in System Testing and Regression testing.
• Actively performed Adhoc testing and provided KT to new team members.
• Executing Test cases and tracked Defects using Quality Center 10.0.
• Provided demo to the new team members on new tools to test.
• Used the tools Soft phone and Widget.
• Involved in creation of Test plan and Test Report.
• Effectively pulled the reports from query builder in Quality Center 10.0 and provided to client on need.
• Took the Ownership of project and actively involved in all phases for this project and lead the team.

Confidential

Responsibilities:

• Lead the team and actively involved in all phases of project.
• Used the third party UI tool ABP for testing the application.
• Gone through requirements and raised necessary clarifications.
• Created TDL’s and Test Cases and reviewed the test cases drafted by other team members.
• Involved in System Testing and Regression testing.
• Actively performed Adhoc testing and logged a couple of defects for the same.
• Executing Test cases and Tracking Defects using Quality Center 9.2.
• Enthusiastic in search of different test data based on the Scenarios using AQT.
• Created Test plan and Test Report.
• Received the appreciation from Client for best Coordination with Offshore.
• Experience in providing assistance to UAT Users.

Confidential

Responsibilities:

• Gone through requirements and raised necessary clarifications.
• Created TDL’s and Test Cases for the same.
• Involved in Smoke testing, System Testing and Regression testing.
• Executed Test cases and Tracking Defects using Quality Center 9.2.
• Enthusiastic in search of different test data based on the Scenarios using AQT.
• Created theinitial draft of Test plan and Test Report.
• Actively participated in DRB and mentored the new team members.
• Assisted in UAT testing.

Confidential

Responsibilities:

• Gone through requirements and get it clarified with BA’s.
• Created TDL’s and Test Cases for the same.
• Involved in Smoke testing, System Testing and Regression testing.
• Executing Test cases and Tracking Defects using Quality Center 9.2.
• Enthusiastic in search of different test data based on the Scenarios using AQT.
• Created the initial draft of Test plan and Test Report.
• Got appreciations from BA’s for the clarifications raised.
• Conducted UAT by writing functional test cases and executing them.

Confidential, Cincinnati

QA Analyst

Responsibilities:

• Analyze Requirement Specification documents for Team 53 and CLA.
• Prepared Business Scenarios, Traceability Matrix and Test data.
• Involved in Review of Test case documents.
• Involved in System Testing and Regression testing.
• Drafted initial Test Strategy for the Team 53 and CLA 4.0.1.
• Executing Test cases and Tracking Defects using Quality Center.
• Generating Quality Center Graphs and Reports.
• Conducted Functional Testing and Black Box testing.
• Coordinating weekly status meetings with clients.
• Managed Defects and prioritized them and actively involved in regular defect calls.