SUMMARY

• An IT professional with 10+ years of diversified experience, around 7 years in Software Quality Assurance and 4 years in Project Management.
• Experience with Agile and Waterfall SDLC methodologies.
• Hands on experience in manual (using Quality Center and CA Agile) and automated testing (using QuickTest Professional, Load Runner and SOAPUI).
• Expertise in developing and implementing: test strategies, test data strategies, environment alignment plans, test cases and test scripts.
• Expertise in performing and coordinating: system, functional, string, integration, regression, UAT and non - functional testing. Experience in defect management, change management and release management processes.
• Experience with multi-platform customer oriented and web-based applications for varying industries including health care, insurance, consumer and commercial.
• Experience in planning and coordinating performance testing for enterprise programs with multiple integration points, identifying bottlenecks and working with development team to resolve the issues.
• Expertise in planning, executing and managing projects with cross application and cross project dependencies; understanding and managing risks, negotiating deliverables and timelines.
• Excellent interpersonal skills with clear understanding of business processes from a client and technical perspective.
• Strong communicator, effective and persuasive presenter with an ability to work as a part of a team and independently. Always seeking to implement best practices, solutions and research new technologies to increase business value.

TECHNICAL SKILLS

Project Planning and Management Tools: CA Agile Central, MS Project Plan, HP PPM, SharePoint, ServiceNow

Testing Tools: Mercury Quality Center, Quick Test Pro, SOAPUI, Load Runner

Business Modeling Tools: Microsoft Visio

Programming Language: C++, SQL, XML, VB, Java

SDLC Methodologies: Agile, Waterfall

Reporting: MS Excel, Word, Power Point, Adobe

PROFESSIONAL EXPERIENCE

Confidential - Basking Ridge, NJ

Sr QA Analyst/QA Lead

Responsibilities:

• Led role of a cross application QA Analyst and QA Lead to plan, execute and manage system integration and End-to-End testing for enterprise projects with the objective to ensure through testing of business requirements and dataflows before releasing into Production.
• Worked closely with impacted application teams and business counterparts for testing activities including: QA, System integration, UAT, E2E, Performance and Regression. Single point of contact for status, updates and escalations.
• Identified opportunities for automation and proposed them to application teams.
• Reviewing features and userstories in CA Agile Central to define PI level integration testing scope; working with SAs and POs to identify any additional risk areas, refining the test scope; presenting to business owners and obtaining sign-offs. Also, preparing and presenting End-To-End test scenarios to business owners.
• Working with multiple application teams to get test data configured and aligned (biggest pain-point on the projects).
• Working with project teams across the organization to plan and negotiate deliverables and timelines.
• Working closely with SAs and Architects to understand the workflows, preparing dataflow diagrams depicting sequential flows and connectivity between applications (source of truth for identifying End-To-End test scenarios).
• Preparing test and test data strategies to define scope, approach, tasks, timelines and communication plan for testing phases. Identifying and maneuvering through cross application/program dependencies.
• Preparing detailed MS project plans to capture dependencies, owners and durations of tasks to drive test execution.
• Working closely with QA and Dev teams to complete upcoming deliverables, preemptively identifying risks and preparing alternate execution plans to mitigate risks.
• Preparing and socializing daily and weekly status reports; facilitating war rooms, working sessions and defect calls.
• Participating in PI planning and Scrum calls to understand the changes being implemented and status of development activities.
• Working with Performance test engineers to review the non-functional requirements and preparing performance test plans; aligning test data, test environments and schedule; reviewing and presenting the test results with POs
• Keeping stakeholders (RTE, POs and Business) informed of the status and any impediments on daily status calls and weekly scrum of scrum.
• Preparing defect management plan for projects that had applications utilizing different test management tools (ALM/CA Agile). Tracking and validating defect fixes.
• Defined guidelines for QA teams to follow in test management tools (ALM and Agile Central) to standardize the status and defect report formats. This reduced the turnaround time to consolidate reports from different applications and tracking tools.
• Defined a set of standard userstories (with acceptance criteria) to be raised by each impacted application to account for and support End-to-End testing activities. This allowed teams to do upfront planning and sizing of E2E testing effort.

Confidential - Houston, TX

QA Lead/Delivery Manager

Responsibilities:

• Led role of a QA Lead, BA and Delivery Manager to ensure efficient delivery and timely maintenance of the correspondence solution (built on Adobe platform) for OneClaim application rollout across 30 countries.
• Provided support during Enterprise Production deployments and performed checkouts to validate functionality. Worked with Development and Middleware to resolve any issues, requested and obtained approvals to deploy hot-fixes.
• Post releases, conducted defect root cause analysis with development and testing teams to devise and document preventive measures for future releases.
• Responsible for preparing and presenting weekly status for senior management on project milestones and testing activities, empowering management to make informed decisions.
• Attended requirement sessions with Business and Global BA teams to review and document requirements. Communicated requirements to offshore team to initiate feasibility/impact analysis and effort estimation. Presented effort estimates to the Program Manager for feedback/approval and guided development team accordingly. Facilitated communication between development team and Global BAs on requirement clarifications and conducted demo sessions.
• Led the software migration effort and infrastructure upgrade activities to keep the product up-to-date and to provide Business with latest features and enhancements.
• Responsible for scheduling production deployments and ensuring compliance guidelines and SLAs are adhered to and required sign-offs/approvals are secured.
• Managed a team of 2 onsite and 10 offshore resources, maintained a collaborative work environment, set goals, gave clear direction, provided decisive and positive feedback to members of team.
• Assembled and trained an offshore team of 5 testers, as a preemptive measure to meet the growth in demand of correspondence documents. As a consequence, integration defects were significantly reduced by ~30% per release.

Confidential - Fort Lee, NJ

Sr. Quality Assurance Analyst

Responsibilities:

• Performed Quality Assurance activities (manual and automated) for a wide range of products, primarily focusing on web based application - Order Management Solution; manually examining and testing user interfaces, databases and XML messages; automating load test scripts for APIs verification and Regression.
• Automated API load tests utilizing SOAPUI, enabling early testing and detection of service layer defects/issues.
• Created GUI load test scripts utilizing LoadRunner to determine bottlenecks/slowness in the application and worked with technical team to further investigate and resolve issues
• Automated test data creation scripts utilizing QTP, thereby reducing the test data creation effort by 80%
• Created SQL scripts and stored procedures to facilitate backend validations
• Worked as part of a lean “Commando” team (consisted of one of each - QA Analyst, Developer and BA) to reduce the backlog of production incidents. Within 3 months the team was able to reduce the backlog by 50%.
• Reviewed, analyzed requirements and provided detailed testing level of estimates; attended code review meetings to fully understand the changes being implemented.
• Created manual test cases in Quality Center, generated daily status reports and graphs for stakeholders.
• Preemptively escalated issues and roadblocks, provided mitigation suggestions for management to make informed decisions.
• Reviewed test cases of peers to ensure coverage and traceability. Participated in UAT to validate the developed application met business requirements.
• Facilitated defect triaging and prioritization sessions with business users. Communicated frequently with key stakeholders across multiple business units to ensure accurate prioritization and scheduling of defect fixes in to the appropriate monthly release.
• Participated in creation of automated smoke test scripts utilizing Selenium Webdriver that was executed after every build deployment to QA environment. Thereby preventing any manual effort to verify the test environment.

Confidential - Boston, MA

Quality Assurance Analyst

Responsibilities:

• Performed component, integration, system and regression testing on multiple projects, utilizing: SQL scripts, XML Spy, SQL Profiler for validation and Silk Radar for defect tracking.
• Interacted with the solution and project managers to gather the requirements for testing projects.
• Installed new builds in the internal QA environment and resolved the errors that occurred.
• Used Silk Radar to do defect tracking and verification of bug fixes.
• Using SQL Server Profiler to verify the calling of stored procedures and functions and passing of correct values into the stored procedures.
• Using the Queue Sniffer to view the messages being sent to the MSMQ queues.
• Using Fiddler HTTP debugger to inspect the requests and responses sent and received from the BizTalk server.
• Using the Altova XML Spy to read and verify the EDI messages.
• Involved in administrating the BizTalk server and the ensuring the running of related jobs and functions.