SUMMARY

• Over 8+ years of significant and progressive experience in IT on both Manual and Automation testing tools.
• Complete exposure to all stages of SDLC process with strong skills in writing various test plans, developing and maintaining test cases, test scenarios using Quality Center & TFS (Team Foundation Server).
• Excellent understanding of the QA methodologies with emphasis on Black Box testing, functional testing, GUI testing, system testing, regression testing, security testing, load and performance testing of Web and Client/Server based applications. Expertise in analyzing requirements, developing test cases and different test scenarios.
• Over 8 years of experience in qa analyst with workforce experience.
• 4+ years of experience in Pega and 3+ years in Java, in software design, development and testing of the applications.
• Managed deployment of Aspect Workforce experience software. Migrated forecasting and reporting from Excel spreadsheets to Aspect WFM. Maintained workforce and scheduling data for multiple departments. Balanced workload among multiple group
• Conduct and facilitate a variety of testing activities including Functional, Regression, Load and Stress testing.
• Understand Business, Functional, Technical requirements and transform them into test cases and develop complex scenarios. Extensive experience in Selenium, appium, Load Runner and automation Testing.
• Ability to accurately Log defects, Escalate Issues, Risks using defect logging tools like Jira, Bugzilla and Quality Center.
• The Brokerage Account Opening (BAO) project was visualized with the intent of upgrading the existing workflow and backend solution from FileNet into Case Manager/ UD platform in - order to leverage the Case Management Techniques and practices
• Analyst in Financial and Brokerage Domain. Worked on requirement analysis, design and development of many.
• Experience in developing web based insurance, Financial service Domain, e-commerce applications using WebLogic, fulfillment of mandatory commitments. Mandatory commitments are agreements between a correspondent broker (lender) and Wells Fargo.
• Experience in Pega Smart Disputes, ability to develop dispute processing solution.
• Worked on performance tuning in Pega projects using PAL, Mercury profiler and database monitoring tools.
• Quality Tested N-tier applications using C#
• ALM's Executive conferences and trade shows thought the US.
• Mentor other report developers through peer reviews, advice, and informal on-the-job training for Clarity and Crystal report issues
• Good Understanding of Design and implement solution for dispute processing using Pega PRPC and Pega smart Dispute framework.
• Supported the sales team who focused on providing ALM's clients with opportunities to create a strong brands and win more new business by having the opportunity to: Speak and Exhibit at ALM's Executive conference.alm
• A skilled professional with extensive experience in the various facets of systems analysis, administrative, secretarial and clerical functions.
• Experience in developing applications using Service Oriented Architecture (SOA) and Web Services (SOAP) and has Exposure in Pega CPM Framework.
• Extensive experience in Analysis, Implementation of Healthcare Application using Facets.
• Expertise in working with build tools such as Maven and continuous integration tools such as Jenkins with version control tools like GitHub, SVN and CVS. Uploaded backup documents to LoanSphere claims system.
• Expertise in Back End, User Interface, Functionality, GUI Testing, Data Confidential testing, Integration, Regression testing and Web Services Testing. Hands on Experience in Performance Test Results Analysis and Performance Tuning.
• Experience in complete Software Development Life Cycle (SDLC) experience using Waterfall, Agile, SCRUM processes and CICD. Good knowledge in Performance testing using the tools JMeter, LOAD UI and Load Runner.
• Strong knowledge of Software Development Life Cycle (SDLC) methodologies such as Agile, SCRUM and Waterfall models. Good knowledge in various software testing tools makes it easy for me to work different testing technologies/Applications. Assisted the database team in understanding the ETL requirements
• Experienced automated testing tools such as Selenium Web Driver/IDE/Grid, Junit/TestNG, Load Runner, Quality Center. Strong knowledge of QA methodologies specializing in agile scrum, Iterative and Waterfall.
• Prepare and Review efficient test cases that exercise all logic paths.
• Prepare QA Findings Reports and participate in product release processes.
• Collaborate, Track and Report on discovered issues using corporate defect tracking software, Bugtracker, QC and Bugzilla. Thorough in writing SQL queries for back end testing.
• Strong knowledge of Android Mobile automation Testing, using Appium with Ruby Spec setup
• Lead Selenium automation development for both mobile web and native app testing. integrated and deployed carrier settings files on a regular basis to support iOS carrier settings updates created command line test tool to verify user data integrity on iOS devices after activities such as syncing created automation suite with Xcode UI Testing framework from the ground up, relieving workload for QA team with over 100 test cases
• Experience in using TOAD and SQL Developer for querying Oracle databases.
• Strong experience in testing and QA of systems involving DBs such as Oracle (8i, 9i,10g, 11i), SQL Server and technologies including 2 tier to multi-tier with emphasis on test automation using programming as well as using readily available several test automation tools.
• Experience with SOA Architecture & test automation using QTP 8.0/9.0/9.5/10 , for applications of web server and client architecture. Expert in developing automation Scripts for performance testing using silk performer tool.
• Experience with web services testing using SOAP UI.
• Expertise in setting up and carrying out browser Compatibility testing environment with different browsers and versions of Internet Explorer, Netscape, Mozilla Firefox, Google Chrome, Safari on different Operating Systems like Windows and MAC. Extensive experience in E2E, load testing and mainframe testing.
• Collaborate with peer QA Engineers, Development, Business and Project Management teams to solve complex problems. Extensive knowledge in Cucumber, selenium, JavaScript and java.
• Responsible for assuring the continual improvement of QA related activities throughout the project lifecycle.
• Participated in SCM audits and Process Audits. Maintained internal documentation library - knowledge base, providing / coordinating special documentation services, as required by PMO, test manager and for cross functional teams. Excellent in meeting deadlines, time management, ability to analyze results and find bottlenecks.
• Using Silk performer tool, able to Define a Load Test Project (multiple protocol recording)
• Recorded the scripts or create the script for modeling one on some real-world behavior; and playback the script (try script to made sure the script is working properly). Customization of form data from script using a csv file
• Select the workload model and configuring the load test and analyze the results and the metrics.
• Experience on Defining User Behavior, Running Load Test Scenarios, Monitoring the Performance Metrics, identifying the Bottlenecks and Analyzing Performance test Results.

TECHNICAL SKILLS

Testing Tools: Silk Performer, QTP 8.0/9.2/9.5/10.0 , HP Quality Center 9.0/9.2/10.0 , Silk performer, selenium, appium, Load Runner 12.1 8.0/9.1/9.5 , SoapUI, BugZilla, Mantis, TFS.

Operating Systems: Windows XP/Server/NT/2000/2003.

Database: Oracle9i, Oracle 10g, DB2, RDBMS, MS Access, SQL Server 2008.

Languages: Java, J2EE, J2ME, C,C#, C++, ASP.NET, AWS, VB Script, Java Script and Shell Script and SQL, advanced SQL.

Tools: /Skills: Eclipse IDE, Soap UI, Maven, HP ALM, GitHub, Jenkins, CVS, AGILE, Toad.

Web Technologies: Web Designing, Photoshop, Dream Weaver, HTML5, XML/XSL,AJAX, SOAP

Automated Testing Tools: Selenium, webdriver/ide, Mainframe, web services.

Desktop Applications: MS Office Suite 2000/2003/2007/2010 , MS Outlook, and MS Project, Visio.

Application Servers: IIS, Apache, JBOSS, Web Logic, BEA Web Logic, Tomcat 5.x/6.x, Crystal Reports, Data Reports, Business Objects.

PROFESSIONAL EXPERIENCE

Confidential -Tampa, FL

Sr. Quality Analyst/Engineer

Responsibilities:

• Involved in testing the different loaders i.e. Pre-processor, T3K Loader, Trust ACH Advice, NACHA ACH file, Trade
• Advice and Single third party wire loaders. Involved in creating Test data files as per data setup.
• Involved in Front end GUI testing. Involved in creating Test data files as per data setup
• Involved in setting up test data i.e. created UserGroups, Users, Roles, Bank and Accounts
• Developed automation test scripts using JavaScript.
• Implemented workforce experiance and process improvements to the call center.
• Evolved into a leading provider of customizable e-Discovery solutions that offers services across the Electronic Discovery Reference Model. Confidential Inc. replaced their old HR Direct System with PeopleSoft HCM 9.1 to manage all the humanresources of the Workforce experiance.
• Solid experience in Automation testing, End-End testing, ALM, REST, load testing and knowledge of testing web /mobile applications and websites and Groovy, associated technologies
• Worked in a fast paced atmosphere SCRUM and studied business processes, legacy application, and the corresponding Guidewire functionality and conducted requirements sessions.
• Developed automated scripts using Load Runner to perform performance and Regression testing.
• Work independently to complete daily assigned loan-level reviews while accessing LoanSphere.
• Joined as a Software QA Engineer and responsible for testing web based applications using Selenium tools.
• Involved in Database testing i.e. Data mapping and Data validations
• Developed loading processes and scripts to combine data from disparate systems using ETL (Informatics) for Data warehousing purposes. Using Appium with a Ruby Rspec setup for the mobile test writing.
• Make recommendations to management for direction, tool selection and device purchase for future mobile testing.
• Worked with Selenium and JMeter for automated scripts and worked on online testing sites for load and stress testing.
• Domain brokerage Sales and Purchase.Lead generation research, outbound, network and reporting.
• Program Optimus Social for new and existing clients. Providing Web, SEO, Wordpress,Brokerage domain hosting
• Used Facets Analytics for fast and easy retrieval, display and grouping of information for performing queries and cumbergenerating reports
• Facets Product Configuration of new products and components including research, testing and trouble shooting in Facets.
• Worked as Lead of System Testing Team and Business Testing Team on Agile projects.
• Involved in Agile (TDD) methodologies
• Performed a needs assessment of the company, its current ability to successfully transition to its proposed future state as an Agile/Scrum focused organization and develop initial plans for infrastructure required to meet the company's goals.
• Responsible for high performance of CICD (Continuous Integration, Continuous Development) pipeline in different environments. Derived UAT test cases using different white box, black box and experienced based techniques
• Involved in creating Test cases, setting of Test labs and Reporting issues involved in testing Secure Printing
• Used JIRA as a mode to log bugs and communicate with managers and developers with issues regarding closure of bugs. Extensive experience testing applications developed in JavaScript, JSP, AJAX and CSS.
• Developed test cases. Involved in design and implementation of Selenium WebDriver automation framework for integrations and regression test suites (TestNG).
• Mentor other report developers through peer reviews and informal on-the-job training for Epic, Clarity, SQL and report issues.
• Lead the planning and analysis for the Clarity
• Experience in Silk performer, Load Runner Quick Test Pro, and Quality Center tools.
• Recorded automated scripts and implemented VB Scripts using QTP.
• Developed and implemented robust MVC Pattern based testing with Selenium WebDriver which cut down the script development time in half. Performed Front End GUI Testing.
• Performed Defect Tracking and Management in Jira. Generated automated daily reports using Jira API.
• Experiencein working on web services using SOAP UI, WSDL. Knowledge on RESTful web services.
• Successfully implemented HP Quality Center for Requirement Management, Test Design, Test Execution, Defect logging, Requirement Mapping with Test cases.
• Worked in both manual and automation testing. Technical Skills Ability to manage operational deliverables in terms of targets, including quality targets for a specific process on a day-to-day basis. Regular interaction with the management and Clients to determine the level of performance & ascertain areas of potential improvement.
• Working on testing projects based on Selenium. Good analytical, interpersonal and communication skills.
• Testing custom controls, user controls and ASPX pages in C#.Net.
• Involved in Check Application Updates testing i.e. Check Design, Check Overflow Design and Mapping.
• Tested Customized components using C# Language and the project Was built on n-Tier Architecture with extensive use of Object Oriented programming Techniques Like Encapsulation, Inheritance, polymorphism and Abstract Classes etc
• Involved in Paybase testing i.e. Tested Secure Print Manager launches appropriate super launcher, Tested that for remote checks, held files are created and can be released withheld file details visible, and Tested that for local checks, printed output is created, Tested that status updates occur, and tested that printed output looks reasonably correct.
• Experienced in testing Win Forms using C#,
• Designed and implemented data generation scripts for seasonal client's needs - using MS Web Performance Test, C# and QTP, VB Scripts
• Involved in white box testing using Microsoft visual studio. Involved in Risk management testing

Environment: JAVA, J2EE, SOLARIS, TSQL, UNIX, WEBLOGIC, Cucumber, WEBSPHERE, TOMCAT, ORACLE 11G, IBM WebSphere MQ V 7.1, appium, QAULITY CENTER 10.0, Load Runner 12.1, IIS, PAYBASE, Microsoft visual studio, XML,SQL Server

Confidential, Jacksonville, FL

Sr. QA Engineer

Responsibilities:

• Design and maintain the letters of Confidential Cards which are sent to the customers for various purpose
• Performed web service performance testing using JMeter.
• Configured and analysis of QA/testing and production client environment of LoanSphere
• Conducted performance testing during various phases of the application using Load Runner/Microsoft dynamics
• Involved in testing the weekly releases of “ Corporate Homepages” across multiple browsers, servers and operating systems utilizing different proxy settings. Extensive knowledge and experience on Team foundation server(TFS)
• Created high level Test Plans to define test procedures and conditions using the product requirements and functional specifications. Used selenium Web Driver to write automated scripts using Eclipse IDE and Java.
• Created manual test cases for Smoke, Integration and Regression testing in “Quality Center” (a wrapper for Mercury Test Director). Involved in Reporting and tracking defects using Rational Clear Quest.
• Involved in Installing Project Build packages to the QA environment.
• Involved in Facets implementations and end-to-end testing of FACETS Billing, Claim Processing and Subscriber/Member module.
• Performed Functional and GUI testing on Facets
• Experienced with Quality center for managing the defects and querying the Quality center for pulling Defect status reports. Defect Reporting and Tracking with HP ALM.
• Worked with testing team in developing the test plan, test conditions, test cases based on (LOS) business requirements and technical specifications.
• Responsible for creating clarity system reports to audit system space usage for clarity tables, user clarity access and check if they have the right PHI security in Clarity.
• Tested Mobile, Web, & client Server application to comply with WCAG 2.0 Accessibility using ChromeVox, Wave, & Jaws. Demonstrated ability to solve complex automation challenges involving Ajax, unexpected event handling.
• Built applications using React.js which allowed us to render pages on both the client and server using the same codebase. Used Appium with a RubyRspe setup for the mobile test writing.
• Experienced in testing iOS and Android web apps, mobile apps, emulators/simulators and real devices
• Performed mobile native app testing regarding app security, functionality and performance.
• Used ETL to mitigate the problem of database isolation level lock contention in transaction processing systems caused by attempts to run large, long running, analysis queries in transaction processing databases.
• Wrote specifications for tasks, activities, and Guidewire Contact Center.
• Involved in Manual testing, Black Box testing and White Box testing.
• Performed web services testing for few change requests using SOAPUI.
• End to End testing of Dimesnion and Fact table loads and validation for core settlement applications (Vantive and Network transaction reconciliation processing) using agile methodologies
• Ensured that development teams are practicing the Agile principles & best practices
• Trained new resources in Agile methodology and helped them to integrate smoothly into the new environment.
• Facilitated triage meetings with developers and Product Managers as necessary for the defects entered in each project. Performed automated testing using Selenium WebDriver, TestNg on various applications
• Performed Loan origination System (LOS) Testing, Integration Testing, and Regression Testing.
• Experience testing the Streaming Media Application with both “Trading Knowledge Centre” 1.0 and 2.0 versions project. Involved in the entire Software Development Life cycle.
• Built up a Selenium test support framework against an AJAX/JavaScript heavy web application utilizing a page object pattern. Developed automation framework in Selenium WebDriver using behavior Confidential .
• Worked on distributed test automation execution on different environment as part of Continuous Integration (CI) Process using Selenium Grid. Handled the multiple projects and always met the project deadlines.
• Involved in testing the Flash Component Objects With and Without Flash.
• Involved in giving Training to the North Carolina resources through conference calls and Lotus Same time session
• Involved in training and Guiding the FMR tester on daily basis through Phone and Sametime session
• Documented testing procedures stored in SharePoint.
• Involved in testing the application with and without proxy’s on different server’s like IIS, Apache and Web sphere

Environment: Java, XML, Mercury Quality Centre, Rational Clear Quest, Firefox 1.5.06 / windows XP, Safari 2.0/Mac OS 10.4, AWS, Netscape navigator 7.1/Linux, Wiki, Jira, MSIE 6.0 / Windows XP, TSQL, MSIE 6.0/ Windows 2000, Opera9.0 / Windows XP, Adobe flash player 7.0, 8.0 and 9.0, IIS, Apache, WebSphere, Facets.

Confidential, New York

QA/Engineer

Responsibilities:

• Involved in automation of borrower portal screen validation and user profile creation for federal consolidation loans
• Involved in Automation of Screen Evaluation of BACK, SAVE, SAVE & EXIT, CLEAR and REVIEW buttons in Borrower portal. Developed automated data Confidential test Scripts for testing Profile Creation
• Participated in Facets Table data modeling; planning, designing, implementation of the data warehouse and conducted testing by developing complex SQL queries.
• Perform Functional testing to identify various critical points in the application and automated it by using Selenium WebDriver on different module of corporate web site.
• Involved in the creation of automated Test Plan to define test procedure and test conditions using the product requirements and functional specifications
• Performed planning, testing, and reporting on LOS risk/control-based projects within assigned budgets and timelines.
• Worked in ETL environment involving Informatics/Data Stage and Business Intelligence tools like Cognos, Business Objects. Involved in Functionality Testing and Negative Testing of Borrower portal
• Involved in regression testing of anomalies (defects) Involved in Data Validation in Back end Databases.
• Involved in testing the projects: Enabled Enter key to initiate the same function of search button on loan entry screen, Enabled enter key to initiate the same function of search button on person maintenance screen, disbursement screen and loan entry screen and PLUS loan certification. Involved in signoff process Product: COGS
• Able to design correct-by-construct layouts & optimized layouts of different standard cells.
• Experience in Performance testing the application using Jmeter, Unit testing using JUnit
• Performed Functional testing to identify various critical points in the application and automated it by using Selenium WebDriver on different module of corporate web site.
• Proficiency in traditional project management methodology and Agile frameworks on projects designing, testing, integrating and implementing innovative E-Comm, ERP, CRM, MIS solutions
• Coach stakeholders and team to understand the agile iterative development approach with a focus on delivering a Minimum Viable Product which requires collaboration as well as careful and deliberate prioritization
• Performed regularly scheduled quality control reviews of loan origination LOS and default servicing functions to assure compliance with the requirements of state and federal laws, regulatory agencies, investors, and policies.
• Created automated test scripts for Functionality Testing, Negative Testing & Screen Evaluation of ADD MPN, ADD COURT, ADD Collection Agency, ADD Credit Bureau, ADD School, ADD Lender, ADD Disbursement
• Developed automated data Confidential test Scripts for testing ADD MPN
• Involved in automation of COGS for regular default claim entry screens

Environment: Junit, Selenium Web driver, TestNG, HTML, xslt report, JIRA, Web Agile Methodology, Eclipse, Quality control, SQL Server, DB2, Windows 2000, Silk Test, I-Series Navigator, HTML, XML, JavaScript, WebSphere

Confidential, San Jose CA

QA Analyst

Responsibilities:

• Performed manual testing and automated testing of the application.
• Performed both Black Box and White Box testing. Reviewed business requirements and prepared test cases.
• Identified process improvements andemployed automation in support of application development including developing and promoting best practices in areas such as Continuous Integration (CI), Continuous Deployment (CD), automated deployments, infrastructure-as-code, automated testing, etc.
• Executed and finalized the migration project of the legacy Visual Studio 2003 ASP.NET applications according to strict deadlines and within budget.
• Recorded automated scripts and implemented VBScripts using QTP.
• Inserted Standard Checkpoints in the Script using QTP.
• Performance with automation tools SOAPUI, Groovy, HTTP Master
• Performed Data Confidential Testing to run the tests for multiple data in QTP
• Conducted regression testing of the application using QTP during various phases of the project.
• Experience with performance testing, ALM, GET, AMPS, Load testing software like HP LoadRunner, Service Test, SOAP UI, and Performance Center etc. Experience with data visualization tools testing and ETL testing.
• Reported test results to Quality Center. Implemented SQL queries to test the backend database.

Environment: Visual Studio 2008, QuickTest pro, Windows XP, BSON, QTP, SQL, PLSQL, GET Buganizer, Eclipse, HTML, Load.

Confidential, Columbus, OH

QA Analyst

Responsibilities:

• Involved in system migration from CLI (Command Line Interface) to GUI (Graphic Use Interface).
• Tested commercial and personal line quoting system to insure that the system is bug and defect free.
• Tested and created different scenarios for variable agent compensations.
• Worked as a UAT tester to test the Beta version of a new quoting system.
• Test different life insurance product (Whole, Term, Variable, and Universal Life Insurance) using different case scenarios.
• Perform back-end testing to validate police holder’s information using SQL queries.
• Perform Regression testing using UFT automation tool.
• Designed the data Confidential automation testing framework based on the given requirements, created and developed the automation scripts for end - to end project creation.
• Identified and developed the reusable functions and optimizing the maintenance and reusability of the script.
• Inserted several checkpoints to validate the correctness of the data flow between different model and different interfaces (staging tables, interface dashboard).

Environment: Quality Center, UFT, Ms SQL 08, and IE, Windows, MS Office.