SUMMARY

• QA Manager with 15+ years of global delivery & program management experience in testing & software development. Working with Fortune 500 companies in US for more than 8 years.
• I possess strong skills in planning and implementing new processes, procedures and tools for CRM,CMS quality assurance testing, defect tracking, status reporting and problem resolution within Agile: Waterfall and Iterative development environments to reduce operating costs and increasing efficiency operational plan and executing them successfully. Experience in, Investment Bank, Credit Card, Insurance, Media & Entertainment Automobile domains.
• Excellent management mastery, including effective resource and project planning, decision making, results delivery, team building and staying current with relevant technology and innovation. Involved in defining strategy, governance plan, establishing core delivery team and consolidation of delivery, working with various groups and stakeholders. Testing CoE is not only driving operational efficiency but turning out to be strategic asset to the organization.
• Six Sigma Statistical Process Control with hands - on experience in Six Sigma Analyzing Process Capability.
• Successfully managed and mentored, Coached global teams (North America, Asia-Pacific) across time zones, languages and cultures and also lead offshore performance testing activates
• Leadership skills combined with hands on approach in identifying testing roadblocks, defining strategies, developing testing plans and executing testing solutions.
• Excellent knowledge SDLC and CMMI Process and Agile Methodology.
• Provided strategy and financial input for Confidential DB2 Patch/10.1 upgrade for SAP EHP6 SP13,Presented SAP HANA architecture overview to Medical PMO,Built Proof of Concept of SAP COPA on HANA.
• Worked with WIPRO, TCS and Confidential partners for RFP, SOW fixed bidding process on SAP SP13 upgrade.
• Expertise in providing solutions based on best practices. Actively involved in providing testing solutions for Web services, Data Migration, Java, Web based, Citrix,SAP,Sieble CRM,CMS and Digital Media applications. Well versed in Microsoft Project, RUP, Agile test management, Scrum and waterfall methodologies.
• Expertise in managing the expectations of stakeholders, developing excellent customer rapport, conflict resolution.
• Actively involved in various client presentations with the Sales and Pre-Sales teams as a QA SME and recommended test strategies to various clients. Assisted in designing solutions, client presentations, RFQ’s, RFP’s, preparing client proposals and Contract negotiations based on needs.
• To provide technical leadership, Quality Assurance processes and best practices for software applications and the opportunity to shape the career of very talented engineers in a fast pace environment that will benefit the employer in providing the best IT solutions. Resource Management Facility (RMF) gathers the data collected at each cycle and prepares to report the results include SMF data.
• Analyzing JAVA Core Heap Dump/GC Heap, LPAR and CPU Busy Profile Shared LPARs, Hourly Trend report, physical system is used by all of the non-dedicated logical partitions (LPARs).
• Extensively working system performance feature components DB2, DFSMS/RMM, Domino, EREP, Internet Secure Server, IXFP, Linux for z/OS, Message analyses/automation, MQ series, JMON, SPLUNK, MVS, MVS availability, MVS Internal jobs, MVS Step Accounting,MVS Performance Management, OPC, RACF, Tivoli Service Desk, Accounting, VMPRF, WebSphere.
• Recognitions received from employer and Clients, who vouch for my performance and results.
• C and J2EE Programming.
• Excellent knowledge of Performance Testing Via Automated tool mainly Mercury Loadrunner.Performance Center
• Knowledge of application server internals including connection pools, resource mapping, clustering, and server topologies
• Extensively creating scripts using Loadrunner Vugen, adding custom Logic, code and Functions.
• Strong knowledge of using Single and Multiple protocols in Loadrunner Vugen like Web Http, Web Services/Web 2.0, Ajax TruClient, SAPGUI, SAP Click and Script, Web Click and Script,Citrix ICA,ODBC,Flex and Oracle NCA.
• Installing and configuring Load Runner, Meter, QTP Component update new patches.
• Performance Testing/ Production Monitoring/ Capacity Planning /Capacity Modeling.
• Experience monitoring and diagnosing application performance and/or configuration issues.
• Knowledge of Java Virtual Machine internals including class loading, threads, synchronization and garbage collection.
• Strong knowledge of Human Factors Engineering (HFE), HPPC Admin, Extensively worked and developing UX designs, Silverlight design, GWT Apps, Xcelys.
• Training (creation and delivery of training to groups)
• Building relationships with internal and external customers
• Managing software quality assurance team. Extensively worked and support to development team in networks, security, WAS, CICS.
• Strong knowledge Regional Performance Testing, EMS Services, TIBCO, Cognos Enterprise Planing, Cognos Report Studio, and Cognos Query Studio, Soap, JMS, Web Services, Enterprise Integration Manager (EIM) & Enterprise Application Integration (EAI)
• Extensive backend knowledge Oracle 10g,11g, SAP, SOA,JAVA,J2EE,.Net Application Servers.
• Strong knowledge working on Bank Conversion projects (conversion projects between Countrywide to Confidential, Conversion projects and between Wachovia to Wells Fargo, conversion projects also Bank One to JPMC.)
• Over 4 years of experience working on Hogan System, Fidelity banking software and Touch point System

TECHNICAL SKILLS

Languages: C, C#, HTML, XML, JavaScript. Java, VB, SQL, PL/SQL

Web Tools: VB Script, Java Script, ASP, HTML, XML, WML, Python, Jython, GWT

RDBMS: Oracle 8.0,10g, SQL Server 7.0, MS Access2.0., FoxPro 2.5

Operating System: MS DOS, Windows 3.1/ 95/ 98/2000 , XP,Windows 7, Windows NT, Unix, Sun Solaris

Testing Tools: Loadrunner7.02/8.1,9.0.9.5,11,11.2,11.52,QualityCenter9.2,RationalTestManager,WinRunner,TFS.

Web Servers: Internet Information Server, WebLogic, Apache. Software’s Crystal Reports, MS-office, MS - Project

Functional Tools: (QTP) Quick Test Pro V7,9,11,Soap UI,Clear Case, Foglight, EggPlant

Monitoring Tools: BAC,SiteScope,Performance Center, Topaz, Ominature,Grinder, SAP Logon Pad, Wily Interscope,SAP IDoc Javaprofiler,Jconsole, JStack, Jmap,BMC,HP Diagnostics,BVM,Hyperformix,IDoc

Others: MS Visio, MS Word, MS Excel, MS PowerPoint, MS Projects,Lotus,Outlook,Visual Studios

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. QA Performance Lead/Manager

Responsibilities:

• Established Performance testing methodology and process for all major applications.
• Effort Estimation. Developed Project Plan and Project schedule for the Concierge Project for Manual and Automated Testing.
• Managing Onsite and Offshore resources creating Planning, Allocations. Presentation.
• Working closely with production support team at the time of production deployments and testing.
• Involved in defining strategy, governance plan, establishing core delivery team and consolidation of delivery, working with various groups and stakeholders.
• Hands on working experience on creating the Performance Test Plan/ Strategy, LoadRunner Scripts, Building scenarios, Execute scenarios, monitoring the test from performance counters in ALM 12.0 V.
• Extensively used Sitescope for Performance monitoring/ Analyzing App Servers logs/ resolving performance bottleneck.

Environment: HP Load Runner 11.0, ALM, JAVA, J2EE, Java Script, PeopleSoft, Shell Scripts, UNIX, Clear Quest, HTML, SOAP, LOADUI, WSDL, XML, TCP/IP, Dynatrace, SiteScope, Oracle 9i/10g, TOAD, Web Services, JIRA, Windows, Unix & MS-Office

Confidential, Dublin, OH

Sr. QA Performance Lead/Manager

Responsibilities:

• Created Performance Test Plan, Scripts using Loadrunner 11.5.
• Executing Load Test, Stress Test and Endurance Test using ALM v11.5.
• Acted as the Subject Matter Expert for all Performance Testing Best Practices by conducting Gap Analysis.
• Coordinated work plan between the project manager and client with MS Project implemented and managed migration process, scheduled, and tracked progress for the team members of project until completion.
• Worked as First level of Contact to sign off Performance testing components for each release.
• Responsible for recycling, rebooting, and overall administration of the testing tool architecture to ensure value added performance engineering practice.
• Extensively using Sitescope 11.0 and Wily for performance monitoring.
• Analyzed GM’s production metrics and workload and implemented the same in the performance testing workload for a better real time Scenario execution.
• Responsible for bi-weekly Validation of the Load Runner Scripts to keep robust with the application flow after monthly release implementation in the testing environment.

Environment: HP Tools: Mercury Loadrunner, Performance Center, Quality Center, Test Director, SAP, .Net, PeopleSoft, IE 7.x, J2EE, JDK, Junit 9.0, ant, Cactus 1.2, Servlets, JRE Pligin Oracle 10, WebLogic 6.1,Apache, Agile Testing, SOAP UI, Solaris 9.0,10,11

Confidential, Eagan, MN

QA Performance Lead/Manager

Responsibilities:

• Managed the performance testing team. The team was performing the performance testing of the application using Loadrunner, Performance Center and Sitescope for monitoring.
• Developed automated test scripts using Load Runner’s, Virtual User Generator (VuGen).
• Successfully designed and implemented testing for over 50+ Retail applications Introduced and implemented test automation strategy.
• Creating Functional and Performance testing plan, Updating Plan based on requirement timeline.
• Hands on work with HP Loadrunner, Silk Performer, Selenium, SQL Server, QTP, Quality Center.
• Evaluating new tool like NeoLoad for Data Driven, Analyzing results compare with previous release
• Extensively running Load, Duration, Stress and Capacity planning Tests Via Loadrunner.
• Identify Bottle neck issues in performance testing, fixing problem, and Helping other teams to fix from back end.

Environment: HP Tools: Mercury Loadrunner, Performance Center, Quality Center, Test Director, SAP, .Net, PeopleSoft, IE 7.x, J2EE, JDK, Junit 9.0, ant, Cactus 1.2, Servlets, JRE Pligin Oracle 10, WebLogic 6.1,Apache, Agile Testing, SOAP UI, Solaris 9.0,10,11

Confidential, Beaverton, Oregon

Sr.QA Performance Lead/Manager

Responsibilities:

• Performed complete back end testing of the financial and Sports side Converse, Umbro,Seibel CRM SAP2010 Upgrade & Huge conversion of Product Search and Cogon’s reporting application to ensure stable and correct data in Vugen Scripts.
• Testing the application Structures and Functionalities for White Box, Grey Box & black box testing. Assisted clients in the identification of business requirements to ensure that the design met needs and expectations.
• Created and generated system test via HP vugen 9.5, 11, Silk Performer scripts for different test scenarios covering all aspects of project functionality. Extensively working on SAP, J2EE Apps using HP Loadrunner, SAP Logon Pad, Tweak SAP GUI, Xcelys.
• Worked effectively with business analysts, developers, and content department to resolve issues.
• Shared Point, Shared design with clients and worked with Design Architect to ensure changes in design with respect to client inputs.
• Performed gray box testing (White Box +Black Box testing) and identified different test cases for regression testing.
• Conducted designing test automation strategies, created test scripts in Vugen using Web Http,Web Services and Ajax protocol, Scenarios, test plans and performed inspection of test scripts.
• Used defect tracking system to execute test plans, track execution against the plan during testing and manage defects from inception to resolution.
• Extensively using Performance Center for Execution.
• Verified data stored in the database using SQL queries. Interacted and worked with the development team to solve the problems encountered in the test scenario run. Coordinated testing efforts and the allocation of resources to different modules to speed up the process of execution. Documented and communicated test results.

Environment: HP Tools: Mercury Loadrunner, Performance Center, Quality Center, Test Director, SAP, .Net, PeopleSoft, IE 7.x, J2EE, JDK, Junit 9.0, ant, Cactus 1.2, Servlets, JRE Pligin Oracle 10, WebLogic 6.1,Apache, Agile Testing, SOAP UI, Solaris 9.0,10,11

Confidential, Cincinnati, OH

Sr.QA Technical Lead/Manager

Responsibilities:

• Analyzed user’s data, general modes of operation, problem and devising methods and approaches to meet the user’s needs based upon knowledge of data processing techniques, management information, statistical, audit and control systems.
• Interacted with the QA leads and reporting to the QA manager at the onsite for project coordination and daily and weekly status reporting.
• Coordinated efforts to provide Users of the system to research, analyze, and trade Asian fixed income securities with a large community of dealers all within a single, easy to use, web-based, SAP, Seibel CRM,CMS environment.
• Delivered the test suits as per schedules, meeting the deadlines. Ensuring Software Quality assurance, software project tracking and defining and focusing on the Organization Processes.
• Planning for and reviewing the Test cases for Functionality, Performance, Smoke and Regression Created and documented the test workflow process for the regression testing, to be followed by the regression test team.
• Created custom scripts using Vugen protocol Web Http, Web Services, Java, J2EE,Soap and Seibel.
• Involved evaluating, purchasing, and implementing test tools, designing and implementing the test environment, testing methodology, test automation, load testing, defect management, terminology, work instructions, and group notes
• Created a Custom Log file for logging the various Test Results of the Regression Test and viewing them in the html format.
• Managed the performance testing team. The team was performing the performance testing of the application using Loadrunner, Performance Center and Sitescope for monitoring.
• Co-ordination between developers and QA engineers to achieve overall success for different projects.
• Developed Loadrunner, Winrunner scripts, created virtual users and scenarios and executed scripts

Environment: IE 5.x, J2EE, JDK 1.3, Junit 3.7, ant 1.4, Cactus 1.2, Servlets, JRE Pligin Oracle 8.1.7,10, WebLogic 5.1,6.1, Bugzilla, Win CVS version control system, Windows NT/2000, Unix Director, WinCVS,CMS.

Confidential, Plano, TX

Sr. Performance Test Lead/Manager

Responsibilities:

• As the onshore delivery manager I have been responsible for -
• Working closely with the management team to successfully setup Focal point, Share Point for all performance testing estimates, performance requirements analysis and engagement process implementation.
• Engaged as an onsite Delivery Manager and ensure timely delivery by delegating work to Near Shore and Offshore teams and monitoring their work to avoid delays and delivery issues.
• Perform optimization; advising on overall BI infrastructure, ETL and BI (front-end) tools; performing BI data archiving strategy and approach; requirement.
• Gathered and finalizing of specs / defining business and functional requirements for BI reporting by conducting workshops, completing BI Report Specifications; guiding disposition of reports between ECC and BI. Setup QA Environment Installing Loadrunner, Silk Performer, QTP, Batch Process.
• Designed the high-level SAP BI data model for new subject areas, including security require men, SAP, Seibel CRM Business Intelligence Warehouse (BW) SAP Integrated Planning (IP).
• Provide customized solutions to various business groups by deploying different testing strategies and methodologies like agile, waterfall, Scrum, RUP and a mix and match of few.
• Developed overall test strategies, methodologies, standards, processes and templates used by the Testing CoE.
• Managed a team of 35 + employees and third party consultants located in 4 different strategic locations.
• Develop scripts using Vugen multiple protocol Web Http,Web Services, Citrix, SAP Gui.
• Executing and monitoring Load Testing, Duration Tests and Stress Tests in Performance Center and Controller.
• Co-ordination with Offshore teams from task allocation to making them aware of client expectations to status reports to delivery as per set time schedules.
• As a delivery manager one of the prime responsibilities is to act as a quality checkpoint by reviewing the deliverables periodically, prior to delivery.
• Provide weekly and monthly status reports to client management. Prepare testing metrics for review by client management and internal control.
• Successfully designed and implemented risk based testing for over 50+ RTS applications Introduced and implemented test automation strategy
• Implemented best practices for knowledge transition and knowledge management.
• Prepared effort, cost and schedule estimates for each testing assignment.
• Assist in Preparation of Statement of Work (SOW) for each testing assignment.
• Developed training modules for new team members for smooth transition.

Environment: HP Tools (QTP, Quality Center, Clear Quest), Confidential Tools (Clear Case, Clearquest), Oracle 10g, SOAP UI

Confidential, Charlotte, NC

Sr. Performance Testing Manager

Responsibilities:

• Performed Black Box,White Box, Performance testing, Regression, and Validation testing during the testing life cycle of the product release.
• Participated in Integration, System, Smoke and User Acceptance Testing.
• Wrote User Acceptance Test (UAT) Plans and User Acceptance Test Cases.
• Verify that new or upgraded applications meet specified performance requirements.
• Involved in updating the whole Oracle based application on UNIX Platform.
• Added performance measurements for UNIX, Oracle, Web Logic server in Load Runner, Performance Center and monitored online transaction response times, Web hits, TCP IP Connections, Throughput, CPU, Memory, Heap sizes, Various Http requests etc. Monitored Oracle database V$ session and system table stats.
• Performed load testing on Citrix and VM ware environment.
• Worked on Siebel work flows, Data conversion rules and Change rules.
• Designed test cases and performed load testing for Siebel CRM module and transaction processes.
• Analyzed results Using Load Runner Analysis, Neo Load tool and Wily Introscope.
• Oracle data base connections, Sessions, Web logic log files. Issues relating to Indexes, Connection Pools, Thread size and Garbage collections, Memory heap size etc and bottlenecks were identified and rectified by changing configurations, adding Indexes etc.
• Memory Leaks were identified in Different components. Protocol to Protocol Response times, Web Page break downs, Components sizes were analyzed and reported.
• Sniffer traces were analyzed for Network Bottlenecks.
• The Average CPU usage, Response time, TPS are analyzed for each scenario.
• Performed backend testing on Oracle, executed various DDL and DML statement.
• Developed various reports and metrics to measure and track testing effort.
• Created Test Matrix, Traceability Matrix and performed Gap Analysis.
• Participate in Weekly Meetings with the management team and Walkthroughs.
• Interacted with analyst, system staff and developers.
• Used Site Scope Performance monitors and LoadRunner graphs to analyze the results.
• Extensively worked on UNIX and executed various programs on C Shell.

Environment: PeopleSoft,.Net, SAP,J2EE,CMS

Confidential, Hartford,CT

Responsibilities:

• Worked closely with team understand the Application Flow and critical functionality to be tested.
• Prepared Task Estimation and Project Schedule, Test Plan and Test Cases according the business requirements. Created and Maintained Test Matrix and Traceability Matrix.
• Conducted Test Result Analysis using online monitoring graphs to identify bottlenecks in the server resource
• Participate in weekly meeting with the management team and walkthroughs
• Extensively using LoadRunner 9.0, Performance Center for scripting and execution.
• Prepare a daily and weekly report for the work accomplished by the team. The report is shared with the client.

Environment: Rational Robot, Toad, Crystal Reports, SAS,SOA Oracle 9i, Windows,CMS.

Confidential, Columbus,OH

Sr. QA Manager

Responsibilities:

• As a part of the transition, I prepared an exhaustive Knowledge transfer plan used to transition the engagement.
• Coordinated between the client and the Manila Team at onsite/ offshore
• Worked with app development teams to come up with realistic performance test plans and figure out ways to work with the test tools to implement the test plans.
• Validate click streams with application owner or development team.
• Write performance test scripts using Mercury LoadRunner Vugen(or Rational Robot, Silk Performer, Jmeter if necessary), when required.
• Extensively used Sitescope for monitoring and review all deliverable projects before production.
• Compile combined reports from Mercury Load Runner, Database, Web Operations team.
• Analyze business requirements and define information systems solutions to address business needs
• Strong knowledge of Performance Testing, Regression Testing Adhoc Testing, and Integration testing
• Design and execute Test Cases, Generate Test Scripts and Test scenarios using Vugen component in Mercury Loadrunner.Designed, Communicated, and enhanced Test Cases for the application with JUnit.
• Used Test director for tracking defects, enhancement requests, assign work activities, and assess the real status of project throughout the life cycle
• Performed Manual and Automated Testing.
• Executed SQL Queries to verify the dataflow from the backend.
• Prepared unit test cases based on use case document.
• Involved in creation and maintenance of Test Matrix and Traceability Matrix
• Verified the all deliveries in the VSS for the module every week.
• Developed and Executed Test Scripts Using QTP and OBIEE testing.
• Reviewed the Test cases & Providing Test cases to Team Lead with Test Results
• Reviewed and analysis of the errors identified and reporting the test results in specified manner.
• Involved in design and development of Test Methodologies.
• Coordinated with the team for testing and review & Weekly Status Report update for the respective modules.

Environment: Orecle 8,.Net, SAP, PeopleSoft, CMS,SDLC,Agile

Confidential, Phoenix, AZ

QA Manager

Responsibilities:

• Setup a QA environment at offshore. Created a Test lab for setting the Application under Test and led an Eight-member team in the onsite-offshore model.
• Developed the strategy to create scripts and implement a framework for test automation using Loadrunner Vugen 8.1.
• Performed executions monthly release using Performance Center, Controller.
• Delivered the test suits as per schedules, meeting the deadlines.
• Created a regression test suite and documented the test workflow process for the regression testing, to be followed by the regression test team.
• Prepare a weekly report for the work accomplished by the team. The report is presented to the onsite QA Vice President.
• System, assigning severity to the test cases and strategize for further plan of action.

Environment: Quick Test Pro, Test Director, PeopleSoft, and Oracle8.0,CMS.

Confidential

QA Performance Lead

Responsibilities:

• Managing client from offshore for the entire engagement for day-to-day operations.
• Used Loadrunner 7.02, 7.51 to Created scripts in Vugen, Topaz 3.5 and used Sitescope for monitoring.
• Create scripts in Vugen, Individually Execute scripts in Performance Center and Controller.
• Performed deep analysis to identify and pinpoint server/application performance issues
• Led a 3-member team at offshore and two members at onsite.
• Developed the Project Plan, Estimation, Schedule, SOP, defect metrics and managed SLAs.
• Developed Standard Operating Procedure for smooth functioning of Onsite-Offshore model.
• Participated in analyzing the various Load Runner results and identifying the bottlenecks. Policy distribution; tracking of users who have viewed or signed policies; and integration with NTFS security, Performed sanity and smoke testing on the application.
• Designed and developed database, logic, and interface for sections of intranet site.
• Worked with managers, Developer groups to determine user requirements and goals. Drafted test strategies, test cases and test plan based on functional specifications.
• Analyzed the requirements and created the test plans and test cases.
• LoadRunner was used to generate script to simulate multiple client interactions and emulate the behavior of hundreds of real users between the browser and the web server.
• Customize Parameterization in DATA file using via LoadRunner to test the application with different sets of data.
• Inserted rendezvous points to create intense load on the server and thereby to measure server performance, Used various techniques like Ramp up, Ramp down, Transaction Point in Load Runner.

Environment: J2EE, Solaris.Net,SAP, Seible,Citrix