SUMMARY

• An IT professional 8+ years of experience as a Sr. Quality/Data Analyst with hand holding experience in Healthcare and Insurance Industry
• Hands on experience gathering requirements, interviewing senior level company officials to gather requirements for documenting project functional specification.
• Experience and understanding of software development process including Software development life cycle (SDLC), RUP’s Iterative System Development Life Cycle process, implementing teh Rational Unified Process (RUP) in all four phases of a project Inception, Elaboration, Construction and Transition.
• Experience in capturing data requirements, data analysis & data mapping for Vendor feeds and Databases.
• Wrote Test Scripts, Technical Specification Documents, and worked on application’s input / output data definitions.
• Experienced in customer/client interaction, deep understanding of Business systems functionality and technicality.
• Used MS Excel spread sheet, PowerPoint, MS Visio, and MS Projects.
• Expert in agile software development and release management.
• Experience in creating and maintaining teh Requirements definition documents that included Business requirements and Functional requirements.
• Skills in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams.
• Elicited various requirement gathering techniques for configuration of QNXT Claims processing module with internal systems to accept and process ICD - 10 diagnosis codes.
• Extensive experience in XML Web Services, XML, XSD, XSLT and Design Pattern.
• Experience in developing XML requests for Web Service Testing and validate response XML
• Prepared unit test cases and performed unit testing.
• Extensive experience in Functional, Integration, Regression, User Acceptance (UAT), System, Load and Black box testing.
• Agile Management and Software development with Extreme Programming, Scrum, RAD and Agile RUP.
• Good Management, Execution and Documentation skills.
• Expertise in all areas of software development including client interaction, requirements gathering, analysis and tele-conferencing with teh client during teh progress of teh project.
• Efficient in MS Project/MS Excel for planning/status reporting/writing test scenarios.

TECHNICAL SKILLS

Testing Tools: HP QTP 10.0/9.5/9.2/8.2 , HP Quality Center 10.0,9.2/Test Director, HP Load Runner 8.1, JIRA, Clear Case 7.0, clear quest, QTP

Programming Languages: C, C#, VB, Java

Query Languages: SQL, PL/SQL

Data Bases: Oracle 8i/ 9i/10g, SQL Server 2000, DB2, Sybase

Operating Systems: Windows 2000/XP/NT/95/98, UNIX, Solaris, Linux

Web Servers: IIS 5.0/6.0,Apache Tomcat

Web Technologies: HTML, VB Script, Java script, XML

Development Tools: MS Visual Studio, MS FrontPage, MS Office

Web Browsers: Internet Explorer 4.0/4.5/5.0/6.0 , Netscape 4.0/6.0/7.0

PROFESSIONAL EXPERIENCE

Confidential, Hartford, CT

Sr.Quality Assurance Analyst

Responsibilities:

• Build out automation tests for both auto and property using selenium
• Serve asProperty&CasualtyInsuranceSME, reporting to teh President, addressing variousInsuranceindustry issues as they arise and teh point person for teh development and adoption of teh ACORD xml standards.
• Analysis of business requirements and system requirements of teh client and also forPropertyandcasualtymodules.
• Prepare detailed testing strategy for both automation and manual tests sets
• Develop automated test sets for different fast paced agile projects
• Involved in generatingTest casesforpropertyandcasualtyInsurances for Different Levels of Business
• Expert in HPA ( Healthpas Administrator) which is updated version of QNXT.
• Develop test plan based on requirement and test scripts based on test plan and execute manual test
• Performed backend testing of database files using SQL queries.
• Work closely with Development team and Project Manager in defect resolution
• Create Ad Hoc scenario to cover scenario that are not covered by Selenium runs
• Conducted System, Integrated and Regression testing to teh application
• Worked onPropertyand Auto products using Guide wire Application.
• Utilize multiple test automation tools (QTP, Selenium) based on business specification for developing and maintaining automated regression and release acceptance tests
• Good Documentation and Process Management skills with an ability to TEMPeffectively understand teh business requirements to develop a quality product
• Expert in different modules of QNXT such as, Claims, member, Provider, Utilization management, Adjudication and others.
• Create Profile in Data Sheet for new strategic projects to run automation
• Used DB Visualizer which uses SQL to query teh database for business events
• Query RDM Table to check for data consistencies along all environments
• Solid regression testing experience as well as testing web services
• Interacted with teh business users to ensure meaningful development of teh scripts and simulated real time business scenarios.
• Conducted Risk Analysis and interacted with developers to resolve bugs.
• Ability to find defects, look for unique scenarios, log defects, track and document them
• Execute manual test sets on ALM for monthly regression against new environments
• Troubleshoot defects across multiple environments and different Software builds
• Perform integration testing and prepare a sign off report before teh implementation day
• Review both manual and automation scenarios and create test sets to cover them
• Log defects, update status and provide assistance to teh Test Lead in resolving defects.
• Debug test sets run with selenium and log scripting or app defects tickets if necessary
• Create and send issue reports to project team and management during test cycles
• Identify Key Elements for testing for each Iterative approach for three different releases using Agile Methodology.

Environment: Windows, Quality Center, QNXT, QTP, SQL Server, SVN, SSIS, XML, XML Schemas, Crystal Reports, Oracle/UNIX, Agile.

Confidential, Des Moines

Quality Assurance Analyst

Responsibilities:

• Analyzed teh objectives and scope of each stage of testing process from teh test plan on Guidewire.
• Involved in analyzing teh applications and development of test cases onPropertyandCasualtyplatform.
• Serve asProperty&CasualtyInsuranceSME, reporting to teh President, addressing variousInsuranceindustry issues as they arise and teh point person for teh development and adoption of teh ACORD xml standards.
• Used test director for running automated and manual tests and fordefect reporting automation scripting.
• Used process Log Browser module of QNXT to get teh recently submitted claim to work on it .
• Single and Mass Adjudication of teh claim.
• Involved in generatingTest casesforpropertyandcasualtyInsurances for Different Levels of Business.
• Creating Test Cases and Test data after analyzing teh BRD and Playbooks.
• Analysis of business requirements and system requirements of teh client and also forPropertyandcasualtymodules.
• Writing user stories for Business Process Flow, System Integration Testing based on teh Configuration requirements of Guide wire Policy Center for Personal Auto LOB.
• Worked onPropertyand Auto products using Guidewire Application.
• Developed and maintained Service Oriented Architecture(SOA)governance process costing models and metrics ensuring architecture compliance.
• Extensively involved in Database testing by writing SQL queries using MS SQL Server and Toad.
• Test plan and developed test cases based on technical specifications and business requirements.
• Extensive knowledge of object oriented analysis usingUMLandMS-Visio.
• Expert in test plan, Test cases, and executing test cases manually and recording results in logs.
• Involved in preparing test cases from functionality requirement docs, involved in client and developer meetings to hammer out teh functionality and requirements.
• Involved in teh data movement between systems and validating teh business requirements.
• Performed database testing on Oracle, MSSQL and MYSQL databases using SQL queries.
• Used check points, outputs vales, recover scenarios, object repository administration extensively in QTP.
• Used VBScript heavily for writing teh automation test scripts and solved in High severity defect.
• Used database checkpoints in QTP for database testing.
• Used reporter object in QTP for reporting test results.
• Creation of automated test scripts in QTP for teh regression and smoke test efforts in agile methodology.
• Enhancements and debugging teh automated test VB scripts in QTP in efficient/semi-automated testing.
• Analyzed reviewed business requirements and functional specifications of teh application.
• Involved in teh design, development of various modules and generation of reports.

Environment: Guide wire, QuickTest Pro, SoapUI, Windows XP, VB Script, Mainframes, SQL Server 2008 R2, SQL*Loader, Quality Center, JIRA

Confidential, Raleigh NC

Quality Analyst

Responsibilities:

• Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations and to discuss teh different ways and means for teh integration of Rational tools with teh current system using an "adoption through execution" strategy.
• Created testing documentation as needed such as Test Plan/ Test Strategy and how to setup manual or automated test cases.
• Worked with both and provide training for any new users using Mercury Quality Center, Quick Test Professional.
• Created Use Case diagrams using UML and Business Process Models using MS-Visio.
• Responsible for Business Process Management (BPM) for development of various projects.
• Participated in providing implementation assessment for Rational RequisitePro, Rational Clear Quest using Unified Modeling Language (UML) and Rational Unified Process (RUP).
• Developed Use Cases, Sequence Diagrams, Activity Diagrams and Class Diagrams.
• Assisting teh project manager in creating detailed project plans and scheduling and tracking project timelines.
• Involved in FACETS Implementation, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module.
• Set claim processing data for different Facets Module.
• Also worked on implementation of Patient Protection and Affordable Care Act for Medicaid.
• Recommended changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance with government compliant processes like HIPAA/ EDI formats and accredited standards ANSI.
• Designed and implemented QTP scripting template for web application testing.
• Developed and enhance automated scripts using QTP.
• Optimized QTP scripts for Regression testing of teh application with various data sources and data types.
• Worked as teh primary liaison between teh business user and teh developers throughout teh project cycle.
• Worked with various Business Intelligence tools for reporting and decision making.
• Performed Gap Analysis to identify teh deficiencies of teh current system and to identify teh requirements for teh change in teh proposed system.
• Proficient in using ICD 9 and ICD 10 codes.
• Provided healthcare provider problem resolution. Work as a medical coding SME, including ICD-10, HCPCS; Procedures and diagnosis testing.
• Extensively worked with EDI transactions such as 835, 837 following teh HIPAA compliance EDI standard format of X12.
• Wrote various SQL queries to create, update, modify tables, create reports and retrieve information from teh database.
• Extensively involved in Database testing by writing SQL queries.
• Used SQL Developer/SQL Server 2008 to execute Queries.
• Handled changes at each stage of project development.
• Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements.
• Scheduled meetings with developers, System Analyst's (SA) and testers to identify resource allocation and project completion using MS Project.
• Assisted teh Project Manager in setting realistic project expectations, in evaluating teh impact of changes on teh organization and plans accordingly, and conducted project related presentations.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost TEMPeffective and met business requirements.

Environment: Rational Requisite-Pro, Rational Clear-Quest, RUP, MS Office, MS-Project, MS Visio, MS SQL Server 2005/2008, QTP, Quality Center

Confidential, Austin, TX

Data Analyst

Responsibilities:

• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures.
• Performed testing activities on software products for teh Centers for Medicare and Medicaid Services (CMS) in efforts to create and upgrade internet applications.
• Reviewed design, and analyzed business, and system requirements; created test plans, test cases, and test results and reports using Quality Center.
• Logged and resolved defects using both Quality Center and Rational ClearQuest.
• Participated in requirements review, Design review, test plan review, test cases review meetings, release meetings, and QA status meetings.
• Managed all aspects of project management: resource planning, estimate hours, work breakdown structure, implementation planning, testing and communication etc.
• Facilitated Provider Enrollment, Setting up Provider profile & Trading Partner Agreement.
• Set up Provider's Access to teh System. (Security Setup).
• Helped creating Provider Reports i.e. Financial, Claims processing.
• Prepared teh Business requirement Document for teh enhancement of teh existing services.
• Wrote FRDs for teh defects and enhancements and got approval from business for teh developers.
• Worked on Technical design documentation (TDD) of teh claims processing system.
• Performed task estimations and documentation of procedures.
• Designed, prepared and implemented test cases for system testing as well as for User Acceptance testing.
• Involved in teh testing of web portal of New MMIS system.
• Experienced working with health care, for health care payer ICD-10 set testing standards.
• Strong knowledge of HIPAA 5010 transaction sets and ICD-10 initiatives, with emphasis on mapping healthcare transaction sets.
• Conducted integration testing and regression testing with developers in development and QA, also conducted user acceptance testing with UAT team. Safety reporting on system-based projects, acted as a liaison, writing documentation and increased project coordination.
• Analyzed and documented system release/deployment issues according to version management, backward compatibility, load balancing of components in production environment.
• Did impact analysis for changing requirements and coordinated with business users for prioritizing teh testing/release of teh changes.
• Maintained a very close interaction between business users and developers to avoid any gaps in understanding or implementation of requirements.
• Did data analysis, created data mapping and data interface documents and kept teh documents updated with changes in requirements and functional specifications.
• Performed Risk Analysis based on defect severity and priority
• Tested User Interface inconsistency and application functionality
• Developed Reports and Graphs to present teh Stress Test results to teh management.
• Using QTP Recorded Tests, Creating Check Points, Parameterized Tests, Divided Tests into Multiple Actions.
• Build test automation framework using QTP.
• Parameterized test scripts based on Load test objectives by using QTP.
• Ran QTP scripts, functions and programs to support teh load testing efforts, monitor resources to identify performance bottlenecks, analyze test results and report teh findings to teh clients, and provide recommendation for performance improvements as needed.
• Stepped in when requirements were not moving forward and mentored analysts on documentation, facilitation and agile processes.
• Research, Analysis and Recommendations based on Lean and Agile principles to assist Texas Medicaid to improve its internal time-to-market for IT Projects

Environment: Oracle, JavaJ2EE, Visio, Rational Requisite-pro, Quality Center, QTP, XML, MSOffice, Rational Clear Quest, Visio, Power MHS