SUMMARY

• 11+ years of total professional experience in quality assurance testing with web - based and stand alone applications, with complete life cycle development of software projects.
• Highly skilled in creating and executing Manual and Automated test cases.
• Proficient in developing Test Plans, Test Strategy, Test Cases, Defect tracking and Defect metrics.
• Expertise in various testing methodologies like Black box testing.
• Proficient in designing the Manual test strategy and experience in creating automation environment using Win Runner, Quick Test, Test Director and Selenium.
• Experience in all types of testing including Functional, Integration, System, Regression, Positive, Negative, Database, SOA, API Sanity and User Acceptance testing.
• Knowledge in different Databases like MS SQL Server, Oracle 9i/8i.
• Expertise in using Configuration Management tools like MS-Visual Source safe, CVS.
• Experienced in interfacing with development teams to report bugs and track issues until resolution.
• Experienced in performing Quality Assurance duties in an Agile Project Environment.
• Participated in QA Team meetings and walkthroughs.
• Experienced in Performing User Acceptance Testing (UAT)
• Experience in documenting the testing process using MS-Office tools including Word, Excel, Macros, and Power Point.

TECHNICAL SKILLS

Programming Languages: C, C++, Java, VB.NET, ASP.NET, VB 6.0

Operating Systems: Windows NT 4.0/XP/2000/ME/95/98, HP-UNIX, Linux

RDBMS: SQL Server 2000, MS Access 2000, Oracle 9i, DB2

Servers: IIS 5.0, Web sphere6.0, Windows 2000 Advanced Server

Scripting Languages: TSL, 4Test scripts, JavaScript, VBScript, Shell

Networking: TCP/IP, UDP, SOAP

Version Control: Clear Case, Visual Source Safe, PVCS Version Manager, MS SharePoint

Automation Tools: Mercury Interactive Win Runner, Quick Test Pro, Load Runner and Selenium

Defect Tracking Tools: Test Director, HP ALM Quality Center, Rational ALM, Clear Quest, Team foundation Server, Jira and Microsoft Test Manager.

PROFESSIONAL EXPERIENCE

Confidential, Maryland Heights, MO

Sr. Quality Analyst

Responsibilities:

• Attended Business and Functional requirement analysis meetings for better understanding of the functionality of the application and to gather Functional Requirement Document (FRD) (BRD) and (SRS) to create Test Plan and Test Cases. Communicating progress and issues. Preparing Test Plan and Test Strategy Document for Functional and Regression Testing.
• Worked closely with cross-functional internal planning teams to develop content and goals for offsite retreats. Clarified mission, inspired staff and increased Team Leadership.
• Worked on Agile Methodology.
• Worked on Mobile testing IOS, Android and Apple.
• Collected and analyzed data for new or existing validation tests that satisfy downstream products and Cross Divisional needs.
• Documented data requirements and Environment requirements for End to End Testing.
• Developed and implemented new data quality methodologies and enhanced data quality tests, including end-to-end testing for All the Buy Flows.
• Created Requirement Traceability Matrix (RTM) and Detailed Test cases and mapped test scenarios to the requirements and developed program specifications and flowcharts for the testing purpose.
• Independently worked on most complex projects within the division and assisted other testing team members.
• All the test cases were created and executed in Test Plan and Test Lab Modules of HP Quality Center respectively and performed extensive regression testing.
• Created Test Cases in Test Rail to map the defects in Jira.
• Participated in SDLC and extensively involved in SDTC phases for Web based applications.
• Attained in depth knowledge on Buy Flows and Changes in the Application from Smarty Street, ATG, G2B, BRE, CSG, QAKA and ICOM Billing System.
• Worked Extremely on Projects SPP, ISBPP, TPSI, RESI and B&R.
• Worked on Soap UI and Rest API.
• Worked on UFT.
• As a Test executor, conducted End-to-End test by involving different systems representatives into the bridge when there is any issue occurs for triage.
• For system evaluation and design, prepared all project documentation including Business Requirements, Functional Specifications and Test Scripts..
• Conducted Base line, Sanity, Functional, Integration, Ad-hoc, Regression and UAT testing against the existing and new product and communicated all related issues to appropriate team members.
• Verify the programs function according to user requirements.

Environment: HP Quality Center, Jira, Test Rail, Java, J2EE, .Net, ESB, Windows XP, MS Excel, ATG, G2B, BRE, QAKA and CSG.

Confidential, Oak Brook, IL

Sr.QA Analyst / Test Lead

Responsibilities:

• Preparing test cases and coordinating with the onsite team.
• As an individual contributor, perform critical testing activities.
• Create and maintain Log of all issues/bugs reported by different team and assign to respective parties.
• Participating in defect review meetings and proactively bringing up issues to get them resolved.
• Updating the status reports and test execution plan.
• Coordinating with offshore team and providing additional information on test execution and defects.
• Communicating with Business Analysts, Developers and Test Leads to decide the scope of testing and ensure proper understanding of requirements is obtained within the team.
• Performing automation validation of regression suite of test cases and reports.
• Providing test support to other peer CYT projects.
• Creating RFM packages from RFM application and applying them to the test labs.
• Patch upgrade for various builds in the labs.
• Performing Mobile Offers testing on KIOSK and also on POS.
• Worked on Point of Sale (POS). Functionality of the application and routing process of the business.
• Worked on installing the store Labs.
• Worked on different types of Point of Sale (POS) like Par and Pan.
• Worked on First data credit card processing equipment.
• Tested all transactions using credit cards, Debit cards and Gift cards.
• Worked on Chip cards Transactions.
• Worked on Mobile testing IOS, Android and Apple.
• Executing SQL Queries to determine Cashless transactions and to define SAF limits.

Environment: HP ALM,JIRA, QTP, Selenium, SOA, API, MS SQL Server Management Studio, Windows XP,API,POS(Point of Sale) PAR,PAN JS-960 specific devices - Kiosk, Registers (Front Counter and Drive-Thru) and KVS equipment, Mobile & HHOT, Pin Entry cashless devices and Mobile devices.

Confidential, St.Louis, MO

Test Coordinator (UAT Lead)

Responsibilities:

• Attended Business and Functional requirement analysis meetings for better understanding of the functionality of the application and to gather Functional Requirement Document (FRD) to create Test Plan and Test Cases. Communicating progress and issues. Preparing Test Plan and Test Strategy Document for Functional and Regression Testing.
• Worked closely with cross-functional internal planning teams to develop content and goals for offsite retreats. Clarified mission, inspired staff and increased Team Leadership.
• Worked on Agile Methodology.
• Collected and analyzed data for new or existing validation tests that satisfy downstream products and Cross Divisional needs.
• Documented data requirements and Environment requirements for End to End Testing.
• Developed and implemented new data quality methodologies and enhanced data quality tests, including end-to-end testing for 3 Tier Application.
• Worked on Mobile testing IOS, Android and Apple.
• Involved in formal and informal Peer Review meetings for the Test Plan documentation.
• Created Requirement Traceability Matrix (RTM) and Detailed Test cases and mapped test scenarios to the requirements and developed program specifications and flowcharts for the testing purpose.
• Independently worked on most complex projects within the division and assisted other testing team members.
• Evaluates and tests new or modified software programs and software development procedures.
• All the test cases were created and executed in Test Plan and Test Lab Modules of HP Quality Center respectively and performed extensive regression testing.
• Worked on Interactive voice response.
• Participated in SDLC and extensively involved in SDTC phases for Web based applications.
• Attained in depth knowledge by going through the database design documents, work flow diagrams.
• As a Test executor, conducted End-to-End test by involving different systems representatives into the bridge when there is any issue occurs for triage.
• For system evaluation and design, prepared all project documentation including Business Requirements, Functional Specifications and Test Scripts.
• Coordinated User Acceptance and Quality Assurance testing of mainframe and GUI applications, identified test data, prepared user manual and conducted training seminars, installed applications on users.
• Conducted Base line, Sanity, Functional, Integration, Ad-hoc, Regression and UAT testing against the existing and new product and communicated all related issues to appropriate team members.
• Verify the programs function according to user requirements.

Environment: HP Quality Center, Quick Test Pro, Java, J2EE, .Net, ESB, Spring, Toad, SOA, API Windows XP, Rational Clear Quest, MS Excel, OMS,CRM.AMSS,Oracle,Webshpere.

Confidential, Denver, CO

Test Lead

Responsibilities:

• Defined the test criteria, project schedules and base lined the Test Plan with the help of project meetings and walkthroughs.
• Worked on preparation of test scenarios, test cases and data preparation for the ICD-10 transition.
• Worked on MediTech, e/PREMIS, McKesson, 3MScripts, and All Scripts.
• Conducting testing for implementation of ICD 9 & ICD-10 mapping and crosswalk analysis.
• Entered and verified test cases for ANSI 5010 / ICD 10 implementation.
• Worked on hybrid agile - waterfall methodology.
• Adhered data transition of the enrollment process, COB, Claim Status and Eligibility as per the EDI standard 834, 835, 837, 277 and 271.
• Involved in testing, design, implementation and education services and innovative delivery models for HP ALM (Mercury Quality Center) and Jira
• Created and executed test scripts for functionality, black box, regression and system integration testing.
• Performed Manual Testing and UAT.
• Worked on UFT and Rest.
• Worked on Medicaid and Medicare.
• Experienced in Analyzing, designing, executing and reviewing new and old Test plans, Test cases, developing and maintaining Test scripts, analyzing bugs etc.
• Used Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Regular interaction with developers, business analyst and Logic Unit Workgroup.
• Prepared documentation for all stages according to company standards.
• Created Data Driven Testing for positive and negative scenarios.
• Responsible for collecting and analyzing the test metrics and then submitting the reports keeping track of the status and progress of the testing effort.

Environment: Java, J2EE, Hibernate, XML, HTML, ESB,HP ALM/ Quality Center 11.0,, Oracle, Toad, Microsoft Office, Web sphere, Windows XP.

Confidential, Fargo, ND

Senior QA Analyst / Test Lead

Responsibilities:

• Work on HIPAA EDI 4010/5010 with ICD-9and ICD-10, analysis and compliance experience from payers, providers and exchanges perspectives with primary focus on coordination of benefits
• Intensive working on the current ICD code conversion from ICD 9 to ICD 10, assisting and leading various teams by complying with already going works in the health care domain and work with the conversion.
• Involved in testing a claim processing system for the healthcare management client system. It allowed the user to inexpensively capture information regarding patient, summary of medical history, symptoms (ICD-10 codes), and treatment (CPT).
• Tested the adjudication of Claims and Migration Process.
• Worked on SSRS.
• Wrote test scripts on the basis of the business requirement documents and designed IT test plan documents.
• Developed test strategies, entry and exit criteria for the testing of the statements and letters for several different client portfolios.
• Maintained traceability matrix and tracked test scripts and defects through Quality Center.
• Created test plans, test scripts, UAT using HP ALM (Mercury Quality Center) Team foundation Server, Rational ALM, Jira and Microsoft Test Manager.
• Worked on Agile Methodology.
• Worked on Medicaid and Medicare.
• Worked through all the SIT cycles by strictly adhering to the Release cycle schedule and assisted the business in the UAT validation.
• Coordinated the team in the production validation testing while following the release deadlines.
• Reviewed and gained thorough understanding of all the data models and the process flow diagrams pertaining to each project.
• Demonstrated team spirit and multitasking skills by managing multiple projects and working with multiple team members Confidential the same time.
• Performed integration and regression testing after each build cycles.
• Worked with team lead, test manager, project manager, 3rd party associates and the business to ensure deliverability of the high quality product.
• Worked with developers to understand and help towards a proper code delivery.
• Worked on UAT with Client providing test cases and defect life cycle.
• Worked with print, insertion, pre-sort exceptions, operations support, and procurement and payments departments in order to conduct end to end testing of the monthly/yearly statements and letters for different project portfolios.

Environment: Java Springs,.Net, XML, HTML,HP ALM/ Quality Center 11.0, Team Foundation Server (TFS) Soap UI, Excel, I way Enterprise server, Oracle, Microsoft Office, Web sphere, Load Runner, IE, Firefox, Chrome, Safari.

Confidential, Detroit, MI

Senior QA Analyst

Responsibilities:

• Analyzed the user requirements by interacting with system architect, developers and business analysts.
• Full lifecycle application development using standard frameworks and coding standards/patterns.
• Created test cases based on BRDs, FRDs.
• Coding, unit testing and debugging applications in various software languages.
• Software testing and quality assurance. Performance tuning, improvement, balancing, usability, automation.
• Worked on Interactive voice response.
• Hands on experience in Planning Test activities, which include writing Test cases and Test scripts based on Requirements, gathering and requesting test data from Data Team
• Manually tested various System, Integration, E2E modules testing of the application to ensure application stability and functionality.
• Document software code and ensure that technical documentation i.e. configuration guides, install guides meet requirements.
• Integrate software with existing systems. Maintain standards compliance.
• Implement localization or globalization of software.
• Work closely with senior developers and software engineers to gain additional knowledge and expertise.
• Create test plans and conduct risk analysis on a product or service.
• Review software specifications, designs, and code to improve overall quality of the product or service. Conduct exploratory testing to identify risk areas or early warning signs. Document user scenarios for a product and/or services.
• Create medium to large automated test cases to exercise a product or service from an end to end perspective.
• Execute test cases. Log and report test cases.
• Worked on Regression Testing to check for any bugs when any changes made to the application.
• Coordinates and directs staff in the quality assurance program for an organization. This includes designing programs, policies and procedures to ensure continuous improvement of services and maintain the integrity of systems.
• Responsible to write and execute test cases in HP ALM/ Quality center.
• Reported and tracked bugs using Quality center and provided updates on resolved bugs.
• Categorized bugs based on the severity and interacted with developers to resolve them.
• Performed Sanity, smoke, functionality, regression, progression, system, integration testing for each new build of the application.
• Performed Database Validations using SQL in Quest Software-Toad.
• Created Requirement Traceability Matrices (RTMs) to ensure comprehensive test coverage of requirements, identify all test conditions and test data needs.
• Establish Quality process and plan for requirement robustness through system process FMEAs.
• Release approval of all technical program deliverables including product and system releases.
• Institute process quality assurance practice in support of program/project delivery.
• Expertise in TIBCO messaging validation for SOA based applications.
• Oversee Gate Reviews (exit/entrance criteria/signoffs) which demonstrate adherence to quality processes.
• Own the End-to End Quality process and execution adherence to support Service Quality across GCC programs.
• Oversee programming, evaluation, and testing of new or modified software programs.

Environment: Global Advisor application, ALM tool, CAN tool, vin tool, OATS tool, oracle, BRM applications, TDM tool, MNMS application, Java, J2EE, Java Script, Windows 2000/XP/Vista, MAC, HP/Quality center, SQL,TIBCO, .NET, Websphere, Load Runner, Oracle.

Confidential, MD

Senior QA Analyst

Responsibilities:

• Prepared Test plan and Test specifications based on Functional Requirement Specifications and System Design Specifications.
• Created test cases based on BRDs.
• Developed Test cases based on the technical specifications and business requirements.
• Used Mercury Quality Center to write test cases.
• Converted all manual test cases into QT Pro automated scripts.
• Executed test scripts using HP/ Quality Center and analyzed the test results.
• Designed QT Pro automation scripts, parameterized them, and validated them to suit the functionality of the application.
• Modified QT Pro scripts in expert mode and various user-defined functions.
• Developed test cases and test scripts using Automated Tools for Functionality, Security and Regression Testing.
• Maintained the requirements traceability matrix and reviewed frequently to ensure that test cases appropriately translated and mapped to requirements.
• Extensively worked Load Runner in analyzing LCP application performance for varying Loads and Stress conditions.
• Measured the response time Confidential different points in the application using Load Runner.
• Planned and created the Virtual user scripts and enhanced them with Transactions.
• Rendezvous points, Functions, Parameterization and Correlation.
• Used Quality Center for requirement analysis, scheduling and generating test cases.
• Developed automated Scripts using Load Runner 9.0 for various Business processes once the environment was stable.
• Re-executed the Tests for the corresponding volumes and made sure that the parameters are within the acceptable limits after the fixes are done by the environment support team.
• Prioritized and classified bugs. Generated and tracked the defects using Quality Center.
• Tested the application compatibility with IE 6/7, Fire Fox 2.0, and Safari browsers on different operation systems Vista, XP, MAC.
• Using JAWS screen reader tested the application compatibility.

Environment: Java, J2EE, Java Script, Windows 2000/XP/Vista, MAC, Manual Testing, Load Runner 9.0, QTP 9.0, HP/Quality center 9.0, SQL,TIBCO, .NET, Websphere, Oracle, IBM Tool.

Confidential, NY

QA Analyst

Responsibilities:

• Regularly participated in Technical and Used Case review meetings for various functionalities in the application.
• Developed testing strategies in various instances like extension, liand QA.
• Involved in Functional, Regression testing of different software applications and products.
• Conducted Database testing using SQL queries .
• Used Test Director to track defects and report bugs.
• Created different types of scenarios to run with the available virtual users.
• Created analysis sessions and collated execution results.
• Worked on all the scripts using AS-400.
• Summarize and elaborated weekly reports of performance data and metrics.
• Actively participated in Status reporting meetings and interacted with the Development team to discuss technical issues.

Environment: Java, Java Script, Windows 2000, Load Runner, Web sphere, Quick Test Pro, SQL, Test Director.

Confidential, NJ

QA Analyst

Responsibilities:

• Analyzed specifications and collected information from developers and based on Business Requirements.
• Developed and executed test cases and extensively participated in preparing test procedures.
• Attended all Clients, Vendor related calls as well as in person meetings so that proper planning could be done for a successful testing.
• Involved in Test Plan with team lead
• Performed functional, Regression, System, Compatibility, User Acceptance Testing, for verifying application functionality.
• Developed automated Test Scripts for functionality testing using Quick Test Professional.
• Created standard, bitmap, database check point to conduct verification.
• Conducted multiple cycles of Regression Testing using the automated script.
• Updated and Parameterized automated Test Scripts in QTP.
• Enhanced the test scripts through Check Points.
• Parameterized the Scripts Using Data Driver Wizard.
• Executed Manual Test cases and used Test Director as bug tracking tool and to store the details of bugs for enhanced regression test and to enhance version control.
• Performed backend testing using SQL queries.
• Worked with the developers to track the problem and resolve the technical issues.

Environment: C++, Java, Load Runner, QTP, Oracle, Manual testing, Test Director, AS-400, Windows2000.

Confidential

QA Tester

Responsibilities:

• Analyzed the Test plan, which detailed the testing scope, strategy, test requirements and necessary resources.
• Developed and executed test cases.
• Conducted Functional, Regression testing, Computable, testing, Integration testing, and User Acceptance testing for various combinations.
• Enhanced Test cases when the functionality is changed in the application. As per the new requirements.
• All the Bugs that came up during testing process were reported through Test Director.
• Maintaining status reports and communicating with the Management on progress of work.

Environment: Java, Java Script, SQL, Manual Testing, Win Runner, Load Runner, Test Director.