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Lead Sfdc Qa/ Manual/automation Resume

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Westlake Village, CA

SUMMARY

  • Proficient System Analyst with over 12+ years of experience in performing manual and automated testing.
  • Expertise in with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
  • Worked with various methodologies like Water - Fall, Agile, Repetitive, V-Mode etc and experience is working with multi-tier systems.
  • Expertise in Quality Assurance and testing of Cloud, Web Applications, and Client & Server Applications.
  • Project management using Microsoft Project plan for effort, schedule and resource planning.
  • Analysis, design, and quality assurance of Cloud based, Client-server & Web based applications for various industries.
  • Extensive experience in manual and automated testing of applications with use of various tools like Selenium, Quick Test Pro, Test Director, Silk Test, Load Runner, Mercury ALM or Quality Center, Rational Quality Manager.
  • Experience in gathering & reviewing requirements, System design documents and developing Test Plans, Test Strategy, Test Scenarios, Test cases, Test Scripts and various Test metrics.
  • Extensive experience in performing different types of testing including System Testing, Functional Testing, Integration Testing, Regression Testing, Smoke Testing, GUI Testing, Database Testing, ETL testing and User Acceptance testing.
  • Experience in working on AGILE methodology using JIRA for managing different SPRINTs.
  • Experience in using defect tracking tools like Test Director, JIRA, Quickbase, ALM or Quality Centre, PVCS Tracker, and Clear Quest etc.
  • Experience in Continuous Integration tool like Jenkins, SVN, ANT, MAVEN, GIT, Github.
  • Proficient in backend testing including writing SQL queries for testing data integrity and validating business rules
  • Delivered excellent customer service and gained respect of client management and end-users.
  • Strong analytical, time management and problem-solving skills

TECHNICAL SKILLS

Testing Tools: Selenium, Quick Test Pro, Load Runner, Open source, Silk Test etc.

Defect Tracking Tools: JIRA, Clear Quest, PVCS Tracker, Bugzilla, Quality Center, Test Director

Other Tools: Microsoft Project, Microsoft Visio, Microsoft Word, Microsoft Excel, Clear Case, Microsoft Access, Share Point, JIRA, Box, RTM

Database Management System: Oracle, SQL Server, TOAD.

Programming Languages: C, C++, Java, SQL.

Operating Systems: Windows 7, Vista-XP-2000-NT-98, UNIX, MS DOS.

Web Technologies: Salesfoce, Siebel, CPQ, Zuora, SAP CRM,VB.NET, ASP.NET, XML, HTML, VBScript, Java.

PROFESSIONAL EXPERIENCE

Confidential, Westlake Village, CA

Lead SFDC QA/ Manual/Automation

Responsibilities:

  • Leading teams of highly creative quality assurance professionals in a dynamic, fast paced environment
  • Manage recruiting, hiring and training for team growth
  • Defining and implementing of testing standards and procedures
  • Coding/Building the Automation suite for Functional and Regression testing. Execution of the Automation scripts in Selenium Webdriver using Java technology.
  • Mentoring of team members, and establishing and maintaining a practice within the team of all senior individuals mentoring those junior to them
  • Executed manual and automated batch jobs in Zuora system
  • Manage High level project monitoring, to ensure in-flight projects are on track
  • Manage to drop down to a low level when needed to help direct project teams and keep projects on course
  • Work closely with the other QA teams and software engineering managers on overall project delivery and improvements
  • Defining and collecting process metrics, and leveraging them to design improvements to development and quality processes.
  • Balance deployment of resources between projects as necessary.
  • Train staff to manage expectations and communicate effectively with project stakeholders.
  • Oversee, manage, and drive testing efforts for multiple projects with multiple project teams.
  • Provide staff supervision and day-to-day management.
  • Collaborate closely with Quality Leadership across the entire QA organization to drive a culture of continuous improvement.
  • Work with representatives from all Technology groups to identify areas for improved efficiency, and to refine and improve the company’s software development processes.
  • Collect feedback from end-users, understand root cause for lack of adoption of key processes, and collaborate with system administrators and vendors to implement enhancements (features and/or processes) that will scale our operations
  • Prepare reports/Dashboard for upper management on status of projects, including baseline and cost variance projections
  • Ensure projects pipelines are up-to-date at each capacity planning meeting
  • Create strategies for risk mitigation and contingency planning on an as-needed basis
  • Communicate Project Plan on timely manner, Maintain Change Management Plan for and against CR’s
  • Discuss and finalize Project Schedule and Drive daily Triage call with onshore &off shore team to maintain Quality standard and SLA for all CR request.

Confidential, Los Angeles

Onshore Lead QA

Responsibilities:

  • Manage test activities throughout the SDLC.
  • One point of contact for 3 vendors in three different location (Handling 3 different offshore team)
  • Develop QA Plans and Test Plans.
  • Project Planning
  • Effort estimation on need basis using Confidential std. tool
  • Define and implement QA standards.
  • Identify resource allocations and constraints.
  • Complete test cases and defects for manually executed cases in RQM
  • Review and approve test results.
  • Created database queries to collect and analyze data for software process evaluation
  • Coordinate User Acceptance Testing (UAT) activities.
  • Evaluate test tools for use in regulatory, security, automation and performance testing.
  • Created and maintained Test Metrics for management reporting
  • Mentor junior level testers in test standards and test tools.
  • Manage System Test activities conducted by offshore resources.
  • Leading team of 11 in performing test reviews, identifying requirements, creating test cases, reviewing test plans, results, test summary reports, ensuring system meets the requirements and post production validation.

Confidential, Saint Paul, MN

Lead QA (Coordinator)

Responsibilities:

  • Manage test activities throughout the SDLC.
  • Develop QA Plans and Test Plans.
  • Effort estimation on need basis using Confidential std. tool
  • Define and implement QA standards.
  • Identify resource allocations and constraints.
  • Complete test cases and defects for manually executed cases in RQM
  • Review and approve test results.
  • Created database queries to collect and analyze data for software process evaluation
  • Coordinate User Acceptance Testing (UAT) activities.
  • Evaluate test tools for use in regulatory, security, automation and performance testing.
  • Created and maintained Test Metrics for management reporting
  • Mentor junior level testers in test standards and test tools.
  • Manage System Test activities conducted by offshore resources.
  • Handled all Tier 1, Tier 2 and Tier 3 projects.
  • Led team of 10 in performing test reviews, identifying requirements, creating test cases, reviewing test plans, results, test summary reports, ensuring system meets the requirements and post production validation.

Confidential

Test Lead

Responsibilities:

  • Developed, designed, planned, and scripted testing scenarios for feature and regression testing for all company products: analyzed software requirements and design documentation, created test plans and test cases to validate business logic and software performance using Black box (functional) testing techniques.
  • Participated in project meetings and used leadership, analytical and problem solving skills to contribute to the quality of the product.
  • Performed thorough impact analysis for the CRs raised and provided realistic estimates for the test life cycle.
  • Created test dashboard, reports for the client and management reviews.
  • Led team of 7 and managed the test activities throughout the Software development cycle.
  • Effectively communicated, documented, and validated software defects across departments.
  • Created database queries to collect and analyze data for software process evaluation.
  • Evaluate and approve use of automated tools.
  • Participated in the creation and execution of automated test cases using QTP.

Confidential

Test Lead

Responsibilities:

  • Managed scopes and test execution, scripts, which included coordination with the various test teams And providing test execution.
  • Created test data, executed the workflows in Unix system, worked on ETL process with the help of Toad using FTP, verified the result in database and SOAP XMLs generated.
  • Types of Software Testing: Unit, System, Performance, Integration, Regression, Acceptance and UAT.
  • Prepared and tracked daily status report for multiple releases.

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