SUMMARY

• About 18 years of experience in the IT industry with extensive experience on large scale implementations in the Global Delivery model
• Have proven experience as Test Manager, Test Lead, Project Lead, Development Lead, Support Lead and Business Analyst
• Handled large teams across multiple geographies in effective execution of SAP Data Migration, Telecom Billing and Customer Care projects
• Worked in all phases of SDLC (Software Development Life Cycle) with major contributions in Planning, Requirements Gathering, Testing and Implementation
• Automation expertise with vast experience in Test automation that significantly brought down project costs in a large scale Data Migration Testing project
• Developed Automation tools to aid Test Status, Project status as well as resource utilization reporting
• Extensive Experience in writing Test Plans, Test Cases, Test Scripts for end to end System testing, System Integration Testing and User Acceptance Testing
• Proven expertise in writing Performance Test Plan, Performance test scripts and execution of Performance testing
• Well acquainted with Test Management, Defect Management, Change Management and Configuration management tools/ suites such as Rational Quality Manager, HP Quality Centre, Rational ClearQuest, Maximo, BMC Remedy, MS Visual Source Safe, ClearCase, SharePoint
• Experience in interaction with IT and Business users for gathering Business requirements & documenting functional specifications
• In - depth domain knowledge of Telecom Billing - Business Support Systems and Operations Support systems
• Have thorough understanding of Quality processes and hands on experience in end to end project implementations including exposure to Scrum/ Agile process frameworks
• Ability to handle multiple tasks and work independently as well as in a team
• IBM certified Lean Sigma Graduate (Value Stream Manager)
• Have excellent Communication skills with good command over verbal and written English

TECHNICAL SKILLS

Test Management Tools: HP Quality Centre, Rational Quality Manager, Rational ClearQuest

Project Management Tools: MS Project, VBA for automation, MS Visio

Development: C/C++, Unix Shell, Pro*C, Visual Basic, VBA, SQL/ PL-SQL

Databases: Oracle, MS SQL

IT Service Management: Remedy Action Request System from BMC, IBM’s Maximo

Telecom Billing & Mediation Systems: BSCS, Oracle BRM, Geneva, Comptel Eventlink and Convergys Mediation Manager

PROFESSIONAL EXPERIENCE

Confidential, Des Moines, IA

Test Lead

Responsibilities:

• Creation of Master Test Strategy document
• Creation of Test Plans, Identification of Test Scenarios, Traceability Matrix, Review of test scenarios and Test scripts
• Project Test Estimations
• Review and approvals or Functional and Nonfunctional Requirement Specifications
• Plan Staffing of Testing team, onboarding and training of resources
• Performance Test Plans and Data needs for PT
• Test Status Reporting, Defect Management and escalation
• Capturing Test Metrics, Lessons Learned
• Supporting Project Manager on risk management

Confidential

Test Lead

Responsibilities:

• Release Planning and Status tracking using MS Project plans
• Schedule meetings with individual teams/ stakeholders to gather scope of the release
• Coordinate and schedule reviews of release plan
• Release Status tracking and reporting status to all stakeholders
• Initiating triage calls over issues and getting right contacts involved
• Defect Management and escalation
• Capturing Deployment Metrics
• Document Communicate procedures, routines and Staffing for Control Room
• Gather Lessons Learned and close Test project documentation
• Provide Support to Control Room during Cutover weekend in execution as well as status reporting

Confidential

Test Lead

Responsibilities:

• Test Planning and Status tracking using MS Project plans and integrating Global plan with local ones
• Resource Estimation and allocation, managing shift roster
• Test Status reporting daily and at end of milestones
• Defect Management and escalation
• Capturing Test Metrics
• Defining Processes
• Process improvements thru Lean
• Test Automation
• Mentoring team

Confidential

Test Lead

Responsibilities:

• Impact Analysis for KPN ITNL Innovatie (Design Team) for new Mediation requirements or Change Requests
• Reviews of the functional design with all stakeholders
• Interact with the vendor Comptel in transforming the functional design into a technical design.
• Participate in reviews of the Comptel Technical Specs and later Stream specs delivered by Comptel.
• Provide support to test team in preparation of Test plan/ Test scripts by involvement in reviews
• Provide support to testing team in identifying/raising and tracking defects during various testing phases
• Performance Test Plan documentation and execution of Performance testing

Confidential

Developer/Tester

Responsibilities:

• Impact Analysis for KPN ITNL Innovatie (Design Team) for new Mediation requirements or Change Requests providing effort estimates and a ROM (Rough Order of Magnitude)
• Providing Level 3 Technical support for all Billing and Mediation issues/ service requests raised by clients in Remedy by analyzing the issue and ascertaining whether it is an issue or a change request
• For Severity 1 issues, ensure an immediate fix or a work around is delivered within the timeline defined in the SLA (Service Level Agreements)
• Ensure all problem tickets and service requests are closed within the defined SLAs (Service Level Agreements)
• Risk Management - was involved in the preparation of High Level Estimates, approach for the upgrade, Identification of possible risks, planning for risk mitigation, planning and scheduling the project. Lead a team in migrating the product to the new version, system testing it and in package and release of the upgraded solution.
• Solution Design - design of Service Request handler (SRH) a module to handle service requests between the Diameter Server and Geneva Rating Engine. This application interfaces with the Diameter Server and the Geneva Database. Service Request Messages sent by the Diameter Server thru unix message queues are read, interpreted and processed by the SRH. Designing it to be a highly scalable, multi-threaded application with greater re-usability.
• Involved in Testing and Handoff of the work products developed
• Designed and prepared presentation material, handouts, exercise books for the 10-day training program.
• Requirements Gathering - was the on-site representative of the CVG team responsible for interfacing with the client and the vendors for gathering all the mediation requirements
• Coordinated with the off-shore team towards the documentation of the requirements in the various FRSs (Functional Requirements Specification).
• Implemented the required customizations - Converter Plug-in which is a part of the custom solution to handle the Chinese characters occurring in the 3GAP CDRs.
• Development - Lead the team that developed the 'Corrupt File Notifier', a customization, to send an email notification when the number of corrupt CDR Files detected crosses a pre-defined limit.
• Test Management - conducted the Systems Integration Test at Client's site ; Saw through the User Acceptance providing support to the client test personnel.
• Imparted training to client personnel on the use and configuration and operational aspects of the Mediation application along with the customizations.
• Worked with the CMM Core team at designing a Generic Binary Converter (Reformatter) and the functionality to Plug-In converters into CMM, thus introducing flexibility into the RefCom Component.
• Wrote the design concept, DLD (Detailed Design).
• Developed the Converter Plug IN, for CMM core Development
• Built the flexibility into the Reformat Component of the mediation manager, such that Refcom can dynamically load required converters.
• The converter is responsible for converting the CDR from the internal APV format to a binary BIR format.
• Involved in the identification of business scenarios and arrival at the Integration Test Plan
• Review and finalization of the System Integration Test Strategy, Test plan and Test Cases.
• Configuration of Geneva and the Convergys Mediation Manager on the Test environment
• Testing for the coexistence of Geneva and the CMM System on the given environment
• Stress Test of Geneva and CMM with events in the range 10,000 unto 36 million

Confidential

Developer/ tester

Responsibilities:

• Design and Development of the Kredit Limit Module modelled as a Unix daemon process monitoring subscribers crossing their credit limits
• Integration with the Fraud handler of BSCS Auto Action Engine
• Integration with the SMS Centre in order to send SMSs to warn the subscribers on crossing credit thresholds

Confidential

Software engineer

Responsibilities:

• Providing Customer Support, addressing Change Requests, Maintenance and Problem Fixing
• Imparting training to Junior Developers and Client Personnel including documentation of user manuals
• Developing customizations to the ICMS Billing System
• Development of the Wireless Card Management system and Integration of the Wireless system with the existing Wireline System
• Successfully implemented the solution on-site on production environment
• Performance tuning of the Dealer commission handler’s batch process to handle highly computation intensive processes with enormous volumes of Rated Calls Database