SUMMARY

• 7+ years of software experience in evaluation, design, development, testing, maintenance and production support using SDLC process and methodologies.
• Over 4+ years of experience in SalesForce CRM as Tester .
• Efficient in performing System, UAT Testing, Integration testing, Data Base, BI/ETL, Smoke, Functional, Regression, Black Box testing.
• Help the client by providing technical and Functional, Regression, Production Emergency testing.
• Experience in testing of custom Tabs, custom Objects, custom Fields, Page Layouts, Workflow Actions and Approvals, custom reports, Dashboards, Visual Force Pages, Apex Classes, Controllers & Triggers and various components as per the client and application requirement.
• Hands on Experience in testing SFDC development using Apex Classes, Triggers, Visual Force, Force.com, SOQL, SOSL.
• Expertise in testing standard Objects, Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards.
• Tested security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
• Extensive experience in creating lookup relationships and master - detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Prepared the Test Plans, Test Cases, Test Estimations, High Level Test Design, Traceability Matrix And Test Summary Report for each Project.
• Worked in Agile Environment
• Involved in the automation testing
• Proficiency in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, object relationships, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts.
• Good Experience in data migration and integration using Data Loader.
• Experience in using ETL tools for handling large volumes of data.
• Experience in wide range of languages and technologies such as Java, J2EE, Apex, HTML and JavaScript.
• Involved in Unit testing, Integration testing, Regression testing, System testing.
• Excellent Interpersonal and Communication Skills with Strong Problem Solving capability.

TECHNICAL SKILLS

Salesforce.com skills: Sales force CRM, Visual force, workflow and approvals, custom objects, dashboards, reports, data loader, integration, migration, SOQL, SOSL, apex classes, apex triggers.

Tools: /Technologies: HTML, CSS, JavaScript, Agile, SCRUM.

Salesforce.com Technologies: Sales Force CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Rest based API, Soap API

Salesforce Tools: Workbench, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Platform, ApexPMD

PROFESSIONAL EXPERIENCE

Confidential - CA

Salesforce QA Tester

Responsibilities:

• Involved in web service testing using the Postman tool
• Worked on SFDC implementations like Sales Cloud, Service Cloud, Marketing, Call center, Chatter & App-exchange applications.
• Experience in testing with variousSalesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns
• Experience in creating advanced fields like Custom Formulae Fields, Pick-List, Field Dependencies, Validation Rules, Field updates and Automated Emails as per application.
• Worked in Agile environment.
• Involved in SIT, Regression, Functional and UAT Testing for New enhancements as well as ongoing changes (Change Requests).
• Involved in reviews for functional requirements and Test case scenario and Test case designing
• Document software defects, using a bug tracking system, and report defects to software developers.
• Involved in Testing custom reports and dashboards for analyzing the information provided by the user.

Confidential - IL

Salesforce QA Tester

Responsibilities:

• Worked as team member and performed the roles of Salesforce tester in the organization.
• Worked in the automation testing for the Regression testing and executed the test suite.
• Prepared the Test Cases, Test Plan, High Level Test Design, Regression Test Case, Integration Test Cases, Performance test cases.
• Worked in Agile Environment
• Involved in UAT Testing, prepared the UAT test plan, UAT design.
• Responsible for UAT project planning like creating testing scenario, test plans, and test scripts
• Ensuring that the Pre-UAT activity is performed accurately and efficiently
• As business requirement was involved the roles, profiles for different users in the organization.
• Tested the Object and Field level security to hide the critical information on the profile users.
• Tested Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to the business logic.
• Document software defects, using a bug tracking system, and report defects to software developers.
• Involved in SIT, Regression and UAT Testing for New enhancements as well as ongoing changes (Change Requests).
• Involved in Product Requirement Verification Review meetings. Test system to prepare for implementation.
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Involved in testing the lookup and master-detail relationships on the objects, junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Involved in Akamai testing.
• Involved in Testing custom reports and dashboards for analyzing the information provided by the user.
• Tested in Responsible for managing Profiles, roles, public groups, queues, Permission sets, sharing settings.

Environment: Force.com Platform, Apex, Visual Force, Data loader, Java, Security Controls, Windows 07, IE.

Confidential, Huntersville, NC

Salesforce QA Tester

Responsibilities:

• Worked as team member and performed the roles of Salesforce tester in the organization.
• Involved in testing the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts to suit the needs of the Application in the requirements.
• Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.
• Designed developed and implemented user acceptance testing cases and plans.
• Met all project timelines and deadlines
• Assisted senior engineers in developing test estimation, scope and test plan for UAT
• Well-versed in detecting errors and conducting user acceptance testing by designing, developing, and executing test cases
• Helped the organization staff in planning data sets for UAT
• Identifying the defect and perform the root cause analysis by analyzing data quality issues
• Worked on testing the users and assigning the roles, profiles for different users in the organization.
• Involved on testing various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in testing custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Involved in testing the lookup and master-detail relationships on the objects, junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• . Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Environment: Force.com Platform, Apex, Visual Force, Data loader, Java, Security Controls, Windows 07.

Confidential, St Louis, MO

Salesforce QA tester

Responsibilities:

• Interacted with Business Stakeholders to gather the requirements and created the functional requirement document.
• Involved Tested custom objects, custom tabs, Page Layouts, object relationships, Pick list fields and dependencies.
• Involved Tested public calendar events to track the Event activity in the form of Calendar View.
• Tested Activity custom fields, custom relationships and event Page Layout according to the requirements.
• Involved Tested page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Involved in testing Junction object to leverage the functionality of Many to Many relationship between two objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules permissions to provide shared access among different users.
• Involved in testing the object, record and field level security to hide the sensitive information of the application.
• Involved in testing different types of Reports (summary reports, tabular reports, pie charts and dashboards ) and Report Folders for different user profiles
• Used to test Data Loader to load the data from csv files into Salesforce.com
• Provided Training Sessions and Presentations to the users about using the Application in Salesforce.com.

Confidential, Chicago, IL

Salesforce QA Tester

Responsibilities:

• Responsible for Business Analysis and requirement understanding, development and data modeling.
• Involved testing in various custom objects, Components and Visual Force pages.
• Worked with various Salesforce standard objects such as Accounts, Contacts, Leads, and Opportunities.
• Involved in testing Workflows & Approvals wherever necessary.
• Testing Email templates and inbound emails using Visual Force for the clients and customers.
• Tested the various Custom Reports and Report Folders for different User profiles based on the need of organization.
• Analyzed Business Requirements and System Requirements and involved in developing test Plans and Test Cases.
• Review the Technical Turnover Document to understand the scope and benefit of the projects.
• Attend Walkthrough meeting to understand the business Requirements.
• Prepared the High Level Test Design, Test Summary Report for each project
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Data Loader to make bulk upload of client data.
• Performed Smoke Testing to make sure all the Test Channels and Test Environment is working as desired.
• Created scripts for Regression, Integration and Database testing.
• Interacted with Developers and management to identify and resolve technical issues.
• Performed Smoke Testing to make sure all the Test Channels and Test Environment is working as desired.
• Used Sandbox for Testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Email Services, Security Controls, Eclipse IDE Plug-in, Windows 07.

Confidential, Northbrook, IL

Salesforce QA Tester

Responsibilities:

• Involved in requirement gathering, analyzing the information, documenting the functional and non-functional requirements.
• Involved in testing new Salesforce users and maintained existing users. Ensured that users had visibility only to their appropriate data.
• Involved in testing a custom object called Global History object which mimics the standard history table.
• Helped to test automate some business processes by creating workflows (email notification/fields/updates/tasks).
• Tested the Dashboards, Reporting Tabs and Pages based on the available data.
• Performed the testing operations on the Visual Force Pages, Custom Objects and Reports. Responsible for creating test methods to provide maximum coverage to the triggers and other Controller Classes.
• Involved in testing Users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in testing uploaded data using Data Loader.
• Performed testing in object cleanup and data migration to and from Salesforce.com.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Email Services, Security Controls, Eclipse IDE Plug-in, Windows 07.

Confidential, CA

Salesforce QA Tester

Responsibilities:

• Gathered requirements from business and users. Created the project documents, System Design and Technical Requirements documents.
• Involved in testing the Sales and Service standard objects such a Leads, Accounts, Contacts, Opportunities, Forecasts, Contracts.
• Tested Triggers and Classes for automatic generation of data related to user activities ( e.g leads concerted to user) to be stored in the new object
• Tested a custom object and classes for capturing information needed to be collected.
• Involved in the review of the test plan, scripts to ensure they match and cover all the requirements in the functional specification document.
• Prepared test status reports during test execution process, reported the defects to Business team lead and Development Manager
• Wrote test cases using helper methods that met and exceeded the required code coverage.
• Tested code from dev to UAT sandbox using change sets.
• Trained the resident sales force admin on how to leverage JavaScript remote and Google charts API to create more robust dashboards and charts.

Environment: Saleforce.com platform, SOAP, Eclipse, JavaScript, Apex Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, API, Import Wizard, Apex Triggers, Apex Classes, Security Controls.