SUMMARY

• Over fifteen years of Information Technology experience in the Software Quality Testing (SQA) with solid experience in Manual/Automated Testing on Web based, Database, Client/Server Applications on Windows, LINUX and UNIX environments, Mobile testing.

Area of expertise

• Expertise in manual & automation testing of Web, Siebel, SAP - ERP / CRM applications
• Generating and implementing templates for Test Plan, Test Strategy, Test Cases, Test Scripts, Business Analysis, Gap Analysis, Test Defect Log, Test Case Checklist etc.
• Proficient in using Test Management tools like Quality Center / Test Director; Rally for Release Planning, Requirements Management, Test Planning, Defect Tracking and Reporting.
• Extensive experience in different testing methods like System Testing, GUI Testing, Functional Testing, Integration Testing, Browser Testing, Positive & Negative Testing, End to End Regression Testing, Web application testing, Database Testing, Business Process Testing and SOA testing
• Experience in different testing methodologies like Waterfall, V and Agile
• Experience in CMM and CMMi, ISO quality models.
• Expertise in different kinds of testing techniques like Smoke, Black Box, White Box, GUI, Functionality, Unit, Integration, Regression, Compatibility, System and User Acceptance (UAT), Mobile Testing
• Expertise in analyzing Business Requirement Specification Documents, Technical Design Documents, Developing Test Plans, Defining Test Cases, Developing and Automating Test Cases.
• Expertise in developing Automation strategy, test plans, test automation scripts using QTP, UFT and the execution of those plans for each release
• Expertise in handling large teams
• Expertise in handling offshore-onsite model
• Experienced in cross-team coordinating to ensure the project success
• Experience in SOAPUI, TestMaker automation tools
• Experience in iTKO LISA Virtualization of Services, MQs etc
• Knowledge of Selenium
• Expertise in setting up & streamlining the testing and quality processes
• Excellent communication and interpersonal skills.
• Expertise in automation using Office tools

TECHNICAL SKILLS

Testing Tools: Quick Test Professional (QTP) 8.2, 9.2, 10, 11, UFT 12, SOAPUI4.0.1, Push to Test TestMaker, Win runner 8.0, ITKO LISA Virtualization tool, BPT (Business Process Testing), Selenium - Trained / Beginner Level

Test Management Tools: HP ALM 11.2, Quality Center 8.2,9.2, Test Director 8.0, Rally, JIRA v6.3.12

Test Scripting: VBScript for QTP, Unix Shell & awk Scripting

Databases: Confidential 8/9i, MS-SQL Server, MS-Access 2003

Domains: Retail, Medical Device, Health Care, Legal Applications (SCM, ERP & CRM)

Confidential Apps 11i: Order Management and some tracks under Manufacturing

SAP ECC 6.0: HR Module

MySAP CRM: Call Center, CTI

Siebel 7.7,7.8.8.0: Call Center, eCommerce, eMedical, CTMS, CTI, Mobile client I2 SRM

Testing: Functional, Black box, White box(UNIX), Integration, UAT, SOA, GUI Testing, Backend/ Database testing, Web Application, SAP Testing, Siebel Testing, Confidential Apps Testing, BI Reports Testing, Mobile Testing

Project Methodologies: Agile, Scrum, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, MN

Senior / Automation QA

Responsibilities:

• Played a dual role of a product SME and also automation expert in the team
• Involved in the Agile testing and automation of tests
• Play the QA lead role in the absence of lead in the sprint planning and Go/No Go decision meetings
• Create QA tasks in the Agile tracking tool (JIRA) and maintain effort and updates
• Mentor the new joiners into the Agile Process, Product Knowledge
• Estimate the QA effort for stories, participate in the preplanning, planning, stand-ups, Go/No Go, sprint retro meetings
• Interact with different teams as required by the Agile process for smooth release of products, throughout & end of each sprint
• Establish a quality standard for automated test scripts
• Establish coding standards for the automated test scripts
• Develop automated test scripts using QTP / UFT
• Maintenance of the automated test scripts after functionality enhancement, new implementations
• Enforce the adherence to the company’s Quality processes and procedures
• Ensure the adherence to the coding standards
• Execute automated Regression and Smoke test cases
• Publish reports and metrics to higher management
• Defect management using JIRA
• Conduct defect triage meetings on the failures observed
• Audit the test artifacts from time to time to ensure quality
• Mentor new joinees on the frame work, automation process
• Mobile testing using simulator and mobiletest.me

Confidential

Responsibilities:

• Establish a quality standard for automated test scripts
• Establish coding standards for the automated test scripts
• Develop automated test scripts using QTP
• Maintenance of the automated test scripts after functionality enhancement, new implementations
• Execute automated test cases
• Enforce the adherence to the company’s Quality processes and procedures
• Ensure the adherence to the coding standards

Confidential, MN

QA Manager

Responsibilities:

• Establish a quality process for designing test cases, ensuring coverage and defect process
• Developed resource plan, test plan, schedule plan, goals and milestones for project.
• Plan all the QA activities, execute the plan in the Agile SCRUM Methodology
• Develop test scenarios, test conditions and test cases from the available Functional specification documents(FSD), Business requirement documents (BRD)
• Develop and execute test cases for testing Web Services, Cache, Topics and message queues
• Develop and execute performance test cases for SOA Performance testing in PushtoTest Test Maker and SOAPUI
• Virtualize Services and message queues using ITKO LISA
• Tracking the project testing progress through requirement coverage early in the cycle to ensure sufficient time is available in case of misses and ensure 100 percent coverage
• Tracking of testing progress in all areas and pointing out gaps to be filled to Client and own resources
• Conducting defect triage meetings
• Enforce the adherence to the company’s Quality processes and procedures
• Managing around 8 projects running parallel, ensuring the resource balance / rotation, deliverables met and quality ensured, pitching into all testing levels as required to meet the deadlines

Confidential, MN

QA Lead

Responsibilities:

• Developing Testing strategy based on timelines and complexity of application. Developed resource plan, schedule plan, goals and milestones for project.
• Review project plans, project cost estimates and monitors project progress.
• Develop, review test scenarios, test conditions and test cases from the FSDs, BRDs, TDDs
• Manage cross-geographic teams and their activities
• Test the data flow between Siebel and SAP
• Provide feedback to Business Analysts on any functional specification changes required in case of gaps
• Shadow the Business Analyst in his activities and help in designing the requirement and specification document
• Tracking of testing progress in all areas and pointing out gaps to be filled to Client and own resources
• Conducting defect triage meetings
• Cross team interacting involving Business Analysts, developers, Admins and Business Users
• Enforce the adherence to the company’s Quality processes and procedures.

Confidential

Responsibilities:

• Direct Client interaction. Getting information from client on requirement, interacting with the Business Analysts / Business Users on the requirements
• Review project plans, project cost estimates and monitors project progress.
• Develop test scenarios, test conditions and test cases FSD, BRD
• Manage and involve in entire testing activities from Requirement gathering, Functional test preparation/execution, Integration test preparation/execution, System test preparation/execution, UAT support activities.
• Provide feedback to Business Analysts on any functional specification changes required in case of gaps
• Conducting knowledge sharing and walkthrough sessions to the team on functionality
• Tracking of testing progress in all areas and pointing out gaps to be filled to Client and own resources
• Ensuring the appropriate planning and management of the test resources. Resource allocation to various teams depending on project requirements. Resource screening for new resource requirements. Escalate Testers’ issues and other testing related issues to the Sr. Management.
• Review daily and weekly Tester’ status reports and takes necessary actions and assessing the progress and effectiveness of the test effort.
• Conducting defect triage meetings
• Cross team interacting involving Business Analysts, developers, Admins and Business Users
• Enforce the adherence to the company’s Quality processes and procedures.

Environment: Siebel 7.8 - eMedical Application, Siebel 8.0 - Clinical Trial Management Systems, Quality Center 9.2, QTP 9.2, 10.0

Confidential

Automation Lead

Responsibilities:

• Involved in developing: Test Automation Plan Test Automation Strategy High Level / Detail Test Planning Test Automation Framework
• Review the automated scripts developed
• Training the team in QTP & QC, SAP basics to new team members
• Defect triage on daily basis with the Functional experts and the test team
• Conducting weekly team meetings creating a forum for the team to express their concerns and addressing them

Environment: SAP ECC 6.0 - HR Module, Quality Center 9.2, Quick Test Pro 9.2

Confidential

QTP Consultant and Automation Test Manager

Responsibilities:

• Developing a test strategy for automating the test cases.
• Test Strategy & test scenario developed based on the available FSD, already existing test cases, the WebEx of the functional processes followed by the production team and BRD
• Providing testing services for Confidential applications, Web applications, Siebel applications and Excel manipulation/comparison requirements.
• Developed automated scripts for Confidential applications and Excel manipulation and comparison of the report data which saved huge manual effort for the client. Received extensive appreciation from client for the activity
• Requires extensive co-ordination with functional team to get the transition on the applications to be automated.
• Responsible for establishing consistent testing practices using standard tools across multiple projects while adhering to quality processes.
• Create, execute & report on automation test plans. Provide Technical leadership to the automation team.
• Review all automation scripts. Ensure the quality and completeness of team deliverables. Work with teams to resolve automation run time and script problems.
• Execute the test cases in Quality Center, report failures in Quality Center (defect logging), interact with the development and design team on the issues observed, work towards resolving and closing the defect
• Coordinate and plan script hand off to functional team and training, perform automation test execution
• Defect Reporting and Tracking using the Defect Tracking System.

Environment: Confidential Applications - 11i, Quick Test Pro 9.2, Quality Center 9.2

Confidential

Senior QA Analyst

Responsibilities:

• Test case design from the FS, MRD and their review
• Defect Reporting and Tracking using the Defect Tracking System.
• GUI testing; Functional and Regression testing.
• Testing the customized Siebel application against client’s legacy application.
• Received recognition and award from the client for the contribution to the successful upgrade, release
• Brain Storming on the functionality/testing of the enhancements/new features adapted in the application when migrating from Siebel 7.7 to Siebel 7.8
• Mentoring the new team members on the client's project; Siebel CRM, the customized application, testing processes.

Environment: Siebel 7.8, 8.0 - eCommerce

Confidential

Senior QA Analyst

Responsibilities:

• Testing the call routing using Aspect adapter
• Build different workflows implemented in call routing
• Helping the team to setup and understand the CTI functionality
• Developing the test plan, test strategy to test different types of call handling by agent, supervisor.
• Writing logic for the IVR

Environment: mySAP CRM - Call Center, Siebel - Call Center, Quality Center

Confidential

Senior Test Consultant

Responsibilities:

• Manual testing of Siebel 7.7, 7.8 and 8.0
• Develop Test Plan, Test sets; test execution, defect logging
• Installation testing of Siebel 7.7 and 7.8
• Varied Security testing of Siebel application.
• Automated testing of Siebel application using QTP-S.
• Patch testing of Siebel Patches.

Environment: Siebel 7.7/7.8/8.0, eBiz for defect tracking, Unix - AIX, Solaris, Databases - MS-SQL, Confidential, DB2, MS-XP, Windows 9X, WebServers- Apache, IIS, Web Logic, iPlanet Web Sphere

Confidential

QA Engineer

Responsibilities:

• Preparing Presale reports for different customers
• Creating internal tools for testing using Unix shell & awk scripting