SUMMARY

• 16 years Management Consultant experience with Corporate Compliance, Software Quality Assurance, Product Quality Management, Requirements Management, Risk Weighting IT, Corporate and Technology Strategy, management, support, testing, organizing and formalizing the QA process, developing test strategies during all phases of development for many financial and business products.
• Responsible for the strategic and operational oversight of projects, including resource, time, and cost management practices leading to revenue enablement and expense reduction goals.
• Highly accomplished Management Consultant and catalyst for strategic change; able to plan for changing business needs and demands.
• Responsible for managing teams of personnel and results of complex and multiple work teams across IT functions and ensures work performed adheres to company standards and is compliant with business requirements.
• Supplied Application Portfolio Recommendations and Strategies, considering all factors; business value, business risk, technical risk, vendor risk and vendor capability.
• Responsible for managing teams from 20 - 100 personnel for results of complex and multiple work teams across IT and business operations functions.
• Responsible for managing Resources, QA deliverables, transaction processing, test strategies and test approaches.
• Establishing Enterprise Test Services and Testing Program alignment.
• Responsible for managing the workflow between QA, Development and Programming areas to meet planned goals. Using organizational strategy with administrative and leadership factors.
• Planning, Scaling, and Maintaining Test Projects for reuse in HP Quality Center, and Compuware.
• Trained Requirements specialists at the Federal Reserve Bank of NY in Requirements Management, Impact Analysis, Risk Weighting, and Gap Analysis.
• Extensive product evaluation in Enterprise Application Integration, Knowledge Management, Wireless communications, and Speech Recognition technologies. Due diligence on pre-IPO emerging technology companies, and rendering business cases for various business within Citigroup globally.
• Advanced JavaScript Programming in Automated Tool products. Test planning sessions, test management, and test execution - manual, and automated testing in the aforementioned toolsets.
• Participated in the development of a test automation system; Keyword/Data Driven Testing in a Software Testing Automation Framework (C. Nagle Data Driven Framework SAS).

TECHNICAL SKILLS

QA & Testing: Standards and Procedures Development, System Development Life Cycle and SDLC Testing, Waterfall and Agile, Test Plan Design and Development, Automated Test Tool Design and Development, End-to-end transaction testing, verifying the data flow through disparate applications, databases, web services, feeds and reports

Languages/Tools: HP Quality Center Administration, Performance Center, Quick Test Pro, WinRunner 6, TestDirector 7, QA Partner - Compuware tools, Rational TestSuite, RSW e-TEST Suite, Visual Test, Merant PVCS, SQL-MS Access, Visual Basic, Visual Source Safe, Crystal Reports, HTML, Java/JavaScript, JCL, Microsoft Visual Studio 2005, DotNetNuke 4.05, .Net Framework, ClearCase, Visual SourceSafe, CVS, MFC

Development: JDK 5.0 (Eclipse, WSAD, JBuilder X, Symantec Café), Ant, JUnit, PVCS, ClearCase, VisualSourceSafe, CVS, MFC, ETL, and Data Warehousing

Distributed Computing: J2EE, Struts 2, Hibernate 3, EJB, WebLogic 9.2, WebSphere 5.1, Web Services, CORBA (VisiBroker), JDBC, XML, ETL Testing, Feed Analysis and Batch Feed systems.

Internet Environments: JSP, Spring Framework 2.0, CSS, DHTML, CGI, JavaScript, Servlets

Application Servers: BEA WebLogic, IBM WebSphere, Tomcat, ServletExec

Distributed Architectures: IBM Intelligent Agents, RMI, EJB

Methodologies: Functional Analysis and Structured Design, You'redan Systems Method, Object Oriented Analysis, Entity Relationship Modeling, STD, JAD, UML, Rational Rose, Use Cases.

O/S: NT, Win2000, WinXP, Windows 7 Enterprise, Sun SolarisApplicationsMS Office Pro Suite, MS SQL, Oracle 9 & 10, MS Access, MS Exchange Server, PVCS, Visio, PC Anywhere, GroupWise, Adobe PageMaker, OmniPage Pro, and WordPerfect

PROFESSIONAL EXPERIENCE

Confidential

Management Consultant - QA Manager

Responsibilities:

• Management Consultant Lead for the Retirement Services Transition Funds Trading, and Clearing Platform.
• Role in Governance, Review and Approval of all testing artifacts as stated in RASIC.
• Ensured all projects completed all required testing activities at each Tollgate.
• Consulting Confidential Investment and Trading Management, and Project Management for their Data Center Migration (Business Information Factory) project, on the Performance Test deliverables, from planning through execution. Test Environment Coordination, and Test Execution playbook.
• Supported the Fund Operations and Production Support ETO execution teams in their end to end infrastructure build and Enterprise Data Warehouse migration. Supported multiple Record Keeping integrations and legacy system improvements housing the Confidential fund families and fund data sources.
• Led Test Data Management reviews for a high volume trading transaction platform.
• Logged and established all Performance Tuning recommendations in Teradata EDW and Informatica Enterprise, query tuning enhancements, and determining the best tuning options for workload management adjustments.
• Cross Team Build reviews, for Batch driven data feeds from Account and Investment Setup, Pricing, Positions, and the Migration of Feeds through which Trades are received and processed.
• Responsible for Daily triage meetings, troubleshooting incidents, and resolution of urgent and time sensitive defects. Responsible for Performance Test logs, and results analysis. Responsible for supplying results on the daily Performance dashboards for the PMO.

Confidential - Cranston RI

Test Manager / Escheatment Operations Team

Responsibilities:

• Led and trained a team of 6 test resources in execution of test scripts.
• Administration and configuration of the Application Lifecycle Management (ALM).
• Fidelity Mainframe Deposit Systems applications; IMPACS and Savings/Time. Fidelity Systematics RM
• Authored Test Plan on Escheatment Systems and work effort schedules, waterfall methodology.
• Nationwide Regulatory Banking Compliance project - Migration of Mainframe to C/S with Chesapeake Software.
• Unclaimed Property Compliance System (.NET architected) and APECS Mainframe.
• Coordinated with FIS and CICS20 validation.
• Participated in Requirement Specifications sessions, Unit Test, and SIT.
• All regulatory university training completed, AML and Sanctions, GPL, Ethics.

Confidential - St Louis, MO

Performance Test Architect

Responsibilities:

• Maintain and troubleshoot HP ALM performance test suite
• Develop performance HP test scripts, test conditions, input test data, and expected results for the performance test plan and technical architecture tests for PeopleSoft and other third party tools
• Co-authored and conducted the Performance Center training.
• Develop, update, and maintain testing standards and procedures.
• Execute test scripts.
• Record problems and issues in accordance with the project's problem and issue management plans.
• Work with the application team to resolve any issues that arise out of the testing process.

Confidential - Detroit, MI

QA Test Manager / Testing Center of Excellence

Responsibilities:

• Responsible for managing teams up to 20 personnel for results of complex and multiple work teams across IT functions and ensured work performed adheres to company standards and is compliant with business requirements. Waterfall and Agile projects, emerging initiatives and sustain projects.
• Coordinated and executed activities and objectives of the Enterprise Program Management Office, which provides project management oversight to large-scale, enterprise-wide programs.
• HP Performance Center test planning and execution; scalability and load testing.
• Assisted with definition and deployment of project delivery methodology and program management practices helping to ensure compliance with usage standards.
• Coordinated tracking and reporting of status for projects, supporting the ongoing maintenance of IT project portfolios.
• Led SRS reviews for error handling and downstream file processing for GL applications.
• SDP and APEX Project management standards and work products throughout the phases Discover-Deploy.
• Daily involvement with Functional and NFT test teams
• Sizing and scoping testing efforts for Enterprise projects.
• Establishing accountability and engagement for Performance, Stress, Vulnerability and Automation testing. Reporting project status to the Enterprise Release Management team, and CIO.

Confidential

Quality Assurance Test Manager

Responsibilities:

• Responsible for the strategic and operational oversight of projects, including resource, time and cost management.
• Assigned shared resources to efforts until estimates were built, reviewed, and approved.
• Supplied cost estimating and budgeting for the Planning Process Group.
• Runtime performance validation testing, with application level tracing, performance counters for requests, sessions and errors.
• Migration of test libraries from Quality Center 9 to10.
• Execution of tests and reviewed test results in the Quality Center 10 test grid.
• Version control of testing resources, and shared access administration.
• Management of test libraries with up to 1000 tests per library.
• Baseline and test cycle management scheduling.
• Generate logs and Error diagnostics with log analysis.
• Defined strategy for Load Testing to pinpoint transaction timeouts, and database locking.
• ASP.NET implementation (ViSUAL STUDIO, dotnetnUKE) sizing and performance of transactions.
• Proposal and implementation of a solution to leverage standard HTTP infrastructure for better performance and reliability.
• Worked with customers to gather requirements and develop use cases, project and test plans.
• Developed automated test framework for black-box component-level testing and full system automation testing.
• Results analysis with PERFMON.
• SOA testing, WS Standards Compliance testing, HTTP testing from HTTP traffic, Load and Performance testing with Parasoft 4.5.
• SLA tEST ENVIRONMENT AVAILABILITY AND SUPPORT FOR USER ACCEPTANCE TESTING.
• Complete software life-cycle experience, from conception through beta-test, ship and maintenance.

Confidential - West Des Moines, IA

QA Architect / Lead

Responsibilities:

• Authoring and Completing Master Test Plans; published plans for the Federal Reserve Banking Regulations, Card Services, Call Center applications and Centralized Retail. Waterfall and Agile teams.
• Quality Assurance of Revenue Management Impacted systems, Sales Front End, IVR, Wholesale Online on through to SOR’s and Reporting interfaces.
• System architecture review of physical web server deployment, implementation, middleware services, and sizing and performance of transactions.
• Multi-protocol inbound/outbound Web Services implementation review, testing, interoperability using Mindreef SOAP Scope, and JUnit.
• Worked with internal and QA Offshore teams.
• Coordinated test effort with distributed Test Centers of Excellence to update test plan trees.
• Designing and scheduling specific test execution flows.
• Gatheird and identified testing components for each test phase (IST, S/P/L, UAT).
• Generated ClearQuest queries and tracking in ClearQuest.
• Added projects to the Lending QA website.
• Ensured projects were represented at the daily release status calls.
• Updated Project Management platforms, MADC and PlanView.
• Maintained information on the Lending QA project web page.
• Obtained Testing Sign-off from the project team.
• Review/Complete PAC2000 testing approval.

Confidential - VA

Performance & Automation Test Manager

Responsibilities:

• Full administration, implementation and configuration of a QA Automation infrastructure at Confidential utilizing Enterprise licensing.
• Reviewed and updated the Technology Solution requirements for Incoming/Outgoing Interface requirements, COTS requirements, Scalability/Capacity, and Performance requirements for eCustomerCare. Waterfall methodology.
• Writing test strategies based on use cases, test plans, technology solution requirements, and determining performance metrics. Requirements traceability review.
• Establish production readiness of a J2EE architected workflow enterprise system with a user base of 70,000+ users, and millions of external users.
• Determination of system bottlenecks in Pre-Production environment, with successive hardware and software tuning. ACE ID for System integration (SIT) and Customer Acceptance test (CAT) phases.
• TestPartner automated testing, validation of use case scenarios, administration and unattended testing via CARS.
• Web Services Testing - SOA for database resolution and volume testing.
• Data validation, actions and event handling, and high volume infrastructure performance tuning.
• Oracle Architecture and design enhancements in pre-production.
• WebSphere Application server sizing.
• Conergys Knowledge base conversion and Case Management performance metrics to reduce customer service system costs. Self Service ability with eCustomer Care.
• Interface with senior management, user community and other IT professionals.

Confidential

QA Architect

Responsibilities:

• Identified functional application test needs for the J2EE architected, EJB web based Cash Accounts Payments System (CAPS) and Cash Balance Monitoring System (CBMS) global exchange system.
• Identified functional application problems as well as performance improvements in an Agile environment.
• Writing and executing manual and automated test scripts using Compuware QARun for a web-based EJB application.
• Participated in the development of a test automation system; Keyword/Data Driven Testing in a Software Testing Automation Framework (C. Nagle Data Driven Framework SAS).
• Developed an application map, field lists and keyword scripts in an Enterprise Wide Test- ware Architecture.
• Developed a centralized quality database, in MS Access and MSDE.
• Business Analysis using Reconcile Requirements Management System. Compuware Application Reliability Solution CARS™ implementation. Rollout of the QA Center point products.
• Quality Point Risk-based testing methodology and Professional Services Automation.
• Responsible for managing QA deliverables, test strategies and test approaches, across CBAF Business Units and testing phases, theirby integrating work streams.
• Developed specific test modules for business test requirements in a large scale implementation.
• Conducted the Reconcile Training Workshop for the business staff at the Federal Reserve Bank NY. Mentoring and Presentations in Requirements Management for Quality Assurance and Business Analysis groups. Presentation hosted on the FRB website.
• Import and Export of legacy documents into Reconcile database, and utilization of the Reporting Framework.

Confidential - NY

Sr. QA Test Manager

Responsibilities:

• Management of day to day QA Processes in a fast paced Internet year environment.
• Department wide QA and QA across several business units and large software teams; involved in project costing, budget forecasting, and vendor contract management.
• Determining strategic approaches in large-scale implementations, streamlining workflow, and optimizing business processes.
• Oracle Performance Management EPM and BI initiative, Data Analytics Reporting.
• Oracle Enterprise Architecture in prototype environment.
• Worked with development teams, cross-functional project teams, and focus groups of 10 or more member teams to increase business delivery capability by standardizing processes across products.
• In the cross-selling initiative, worked on unbundling the various business units into manageable component processes, theirby standardizing the business upon common processes.
• As Quality Manager, facilitated the implementation phase by the creation of procedures documents, process flows, project schedules and plans. Also assessed the Cost of Quality (COQ) in financial process integration by identifying COQ measures in driving costs down, improving operational TEMPeffectiveness and profitability.
• Citi corp Development Center Architecture Services; Participation in requirement and design specification development, performance and reliability. SEI CMM Standards Based Development. Coordinated with Internet Compliance Support and Corporate Technology Requirements, and Web Standards.
• Emerging Initiatives and Technologies - Involvement with major interactive components in e-Commerce, including commerce, personalization, and content management.
• Extensive product evaluation in Enterprise Application Integration, Knowledge Management, Wireless communications, and Speech Recognition technologies. Due diligence on pre-IPO emerging technology companies, and rendering business cases for various business within Citigroup globally.
• Department specific concentration and familiarity with tools in Business Intelligence, Website Analysis, and Customer Experience Vendor Solutions.
• End to end Web Systems Performance Monitoring - running Mercury, Segue, Empirix, Tonic, Tivoli Server Management, Compuware, RSW software technologies. Use of various Web Application Management systems with a strong ROI in Testing Automation.
• Setup and management of test environments in Testing Lab.
• Advanced JavaScript Programming in Automated Tool products. Test planning sessions, test management, and test execution - manual, and automated testing in the aforementioned toolsets.
• Resource considerations - streamlining and optimizing complex processes by managing the flow of work throughout the enterprise.
• Established Vendor Relationships and B2B Partnering. Management of a vendor team of 6.
• Familiarity with OO techniques (Java) Internet systems and Rational Unified Process.
• Involvement with Franchise efficiency, and Architecture Leadership in alignment with Business Strategy and Objectives.
• Quality Assurance on Commercial Web Projects; Citi Toolbar, MyCiti.com, Citi Center AOL/Netscape, SSB WebAmmo. Department Projects; SDLC, e-Citi Quality Assurance.
• Facilitated more than 20 Vendor seminars at Confidential in LIC, NY