SUMMARY

• 15+ years of QA testing/leading and managing experience in Retail, Education (Financial Aid Management), Finance, Services, Health and Pharmaceutical and Telematics domains.
• 5+ years experience as UAT Tester/UAT Coordinator wif wide exposure in the process and procedures of User Acceptance Testing (UAT), verifying business processes and tools in the live environment.
• Extensive noledge in Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC).
• Strong noledge of Defect Life Cycle.
• Well - versed in detecting errors and conducting user acceptance testing by designing, developing, and executing test cases.
• Experience in designing, developing and implementing test strategies, test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audit trails.
• Experience in developing test strategies for automating scripts for various applications.
• Demonstrated experience in a leadership role which includes creating processes, prioritizing tasks, assess the impact of changes to the applications/systems and re-adjusting the priorities as needed due to the changes, mentor junior level testers and provide training to the new on boarding members.
• Experience testing web based, window based, mobile, client/server and mainframes applications.
• Experience working in Agile, Waterfall and RAD methodologies.
• Experience in analyzing the Business Requirements and other artifacts, identifying gaps and communicating the issues.
• Experience in developing test strategies, test design and test data for various applications.
• Efficient in various types of testing that include smoke testing, functional testing, GUI testing, integration testing, system testing, backend/database testing, regression testing, positive testing, negative testing, security testing, usability testing, exploratory testing, out of the box testing, end-to-end testing, user acceptance testing, black box testing and web services testing.
• Experience in writing SQL queries for backend testing.
• Experience in foreseeing potential risks/problems and coming up wif a solution to overcome the issues.
• Experience in estimating the time needed to perform tasks, gauge the strengths of the team and assign resources accordingly.
• TEMPEffectively coordinate, organize and conduct the defect triage meetings to ensure all the project members are aware of the status of the defects on a daily basis.
• Experience working wif multiple third party vendors and being a point of contact for any communication between them and the internal teams.
• Proven ability in challenging the project team in the best interests of the business and help them work to a resolution.
• Experience in managing a team of 10 testers for QA and UAT testing, both onsite and offshore.
• Experience in reporting the status of testing on a daily basis to the management and suggesting any changes to the processes when required.
• Experience working on multiple projects simultaneously that involves partnering wif several cross functional teams.
• Results oriented, wif an ability to work on aggressive timelines and deliverables and to see any assignment to successful completion wifin the established project schedule.
• TEMPEffective leadership skills wif good written, verbal communication and presentation skills. Committed collaborator and team leader.

TECHNICAL SKILLS

Testing Tools: HP ALM Quality Center (QC), HP Quick Test Professional (QTP), QMetry, MKS Integrity Client, Test Director, Rational Clear Quest, TOAD, Selinium, IntelliJ, SOAPUI, Service Capture, NVDA Screen Recorder, Color Contrast Analyzer, Postman

Testing Methodologies: Agile, Waterfall, SCRUM, Sprint, Rapid Application Development (RAD)

Operating Systems: Windows, UNIX(Solaris), Mainframes, AS400

Database Servers: Oracle, SQL Server, DB2, MS Access, MYSQLWorkbench

Languages: XML, UNIX, VB Script, Java, SQL

Miscellaneous: Informatica, Lotus Notes, Outlook, MS Office, Team Foundation Server, Visio, UML, SharePoint, Web Services, Jira, Confluence, Stored Procedures, Gap Analysis, End user training, Service Oriented Architecture (SOA)

PROFESSIONAL EXPERIENCE

Confidential - Long Beach, CA

TEMPPrincipal Lead QA

Responsibilities:

• Responsible for managing a team of 8 onsite functional testers and 5 offshore automation testers.
• Responsible for resource allocation and estimate efforts and delegate duties for routine activities.
• Document and follow through issues determined for prompt resolution.
• Offer continuous improvement by assessing customer issues for root cause and future prevention.
• Conduct daily scrum calls for the QA team.
• Conduct defect triage meetings and remove roadblocks so the team can deliver the projects on time.
• Work in a geographically distributed team.
• Responsible for testing the Financial Aid System and Student Portal developed by Confidential /Oracle that aids in student enrollments, funding, packaging of funds, disbursements, R2T4, ISIR and NSLDS processing’s for Term and Non-Term students.
• Analyze user stories and translate requirements into test cases by following agile/scrum process.
• Work wif Project Managers on user stories to fill the gaps in the requirements.
• Work wif Product Managers at the end of some major releases to perform UAT testing.
• Perform smoke, UI, functional, integration, database, end-to-end and regression testing to test various workflows as a part of sprint cycles.
• Perform REST API testing using Postman.
• Perform mobile app testing for Student Portal.
• Connect to remote servers and tail logs when loading files.
• Log defects in Jira.
• Work wif automation team to develop automation tests for regression testing in IntelliJ.
• Attend daily scrum calls.
• Work wif the developers and project managers on OCRs and CS tickets.
• Responsible for reviewing and reproducing the issues in the CS tickets and creating internal tickets wif all the information.
• Responsible for retesting the defects found during UAT testing.

Environment: Java/JEE, Spring Framework, Google Web Toolkit(GWT), Relational Database, Unix/Linux, Command Prompt, Logmatics, Mac OS X, Team Foundation Server, Team City, Tomcat, Microsoft team Viewer, NVDA Screen Recorder, JAWS, Color Contrast Analyzer, MySQL Workbench, Jenkins, SQL Developer, Postman, IntelliJ IDEA, Confluence, Jira, Git, GitHub, AWS

Confidential - Irving, TX

Sr. Information Systems Engineer

Responsibilities:

• Plan, lead, and execute all Back office and Mobile/Web joint integration testing activities wif 3 major OEMs for Confidential ’s Telematics/Connected Vehicle systems.
• Review and approve all system/functional requirements to ensure alignment wif specified protocols and expected deliveries to OEMs.
• Utilize various technical and database tools/functionalities (DB2, Putty, REST APIs, SOAP web services, Siebel CRM, SFTP, Jira, and Soapui) to investigate, troubleshoot, and resolve technical issues wif OEM on a daily basis.
• Performed smoke, functional, integration, database and regression testing.
• Manage and execute all functional, database, integrated/regression test activities across internal and external cross-functional teams to ensure project deliverables are aligned wif the customer’s expectations.
• Develop detailed integration & connectivity test plans and test cases for all mobile, web, CRM, back office, vehicle and API functionalities.
• Supervise, train and direct the work of test engineers.
• Provide project timelines and estimate of systems engineering resources to project management.
• Participate in design reviews and test strategy document reviews to convey a better understanding of the services to the project team.
• Conduct Defect Meetings to assure proper triage between OEM’s and external partners located globally.
• Assess customer field complaints to ascertain root cause and/or elevate issues to the responsible group.

Environment: DB2, Putty, Linux, REST APIs, SOAP web services, Siebel CRM, SFTP, Jira, Microsoft Team Viewer, Confluence, HP ALM Quality Center, Postman, IntelliJ, SQL Server

Confidential - Plano, TX

Sr. QA Lead Engineer

Responsibilities:

• Responsible for leading and testing the DDP|ST project.
• Responsible for testing the Security Tools product on various operating systems and on various platforms (Legacy and UEFI).
• Responsible for testing Locally Managed and Remotely managed (Client/Server) ST applications that include Encryption, Enrollments, Password Management and Authentication (Contactless smart cards, Self-Encrypting Drives (SED), Fingerprints, One time Password (OTP), Pre boot Authentication, Recovery Questions, Single and Dual Authentication).
• Responsible for testing the DDP mobile application that is used for authentication.
• Worked in an agile environment following a Test Driven Development (TDD) approach.
• Developed test plans and test cases in QMetry.
• Attend daily standup meetings and defect review meetings.
• Performed smoke, functional, integration, exploratory, user Interface, database, security, negative and regression testing and entered defects in Jira.
• Developed RTM for the user stories to ensure that all the scenarios are covered.
• Coordinate testing efforts wif 3rd party vendors like Digital Persona and Broadcom.
• Responsible for delivering accurate work estimates and report the testing status of the project team to the upper management on a daily basis.

Environment: QMetry, Jira, Confidential X5, X6 Platforms, Confidential Desktops, Laptops and Tablets, Unix, Linux, Windows 7, Windows 8, Windows 8.1, Broadcom, Digital Persona, External finger print readers, SED drives, Confidential ControlVault firmware and drivers, iPhone 5, iPhone 6, Samsung, iPad, MySQLWorkbench.

Confidential - Coppell, TX

Sr. Technical Lead/UAT Coordinator

Responsibilities:

• Responsible for testing various applications developed in-house to serve the patients.
• Responsible for testing the third party vendor application, Rx Express Pharmacy (creating orders, attaching Rx’s, adjudicating the Rx’s, verifying the order queues, eprescribe and HL7 messages) built on MAIN FRAMES that integrates wif in-house applications to dispense medications for the Confidential patients.
• Responsible for testing the third party vendor application, FairFax, that provided an enterprise fax solution for operational processes related to dispensing prescriptions. This application also involves integration wif the in-house applications.
• Responsible for coordinating wif the UAT team and also testing DaVitaRx Med History module of My Davita Health Portal, developed by DaVita (parent company).
• Responsible for performing user acceptance testing of Falcon ePrescribe application that is used to send e-prescriptions to pharmacies via Surescripts.
• Verified the Business Requirement documents and worked closely wif the Business Analysts on various projects to identify gaps.
• Worked as a BA/UAT tester for projects such as My Davita Health Portal and Falcon ePrescribe when the BA team was still evolving.
• Attended walk through meetings during the various phases of the project lifecycle.
• Responsible for developing End to End system test cases using Quality Center for multiple upstream and downstream applications (SOA architecture).
• Implemented Agile (Scrum - 2 weeks sprint), Waterfall methodologies.
• Performed system, functional, integration, UI, negative, black box, security and regression testing for various applications.
• Extensively performed database testing using SQL queries.
• Performed regression testing on various applications using automated scripts developed in QTP.
• Recommend process improvements when existing processes do not work.
• Conduct testing post-mortems after every project go-live and document lessons learned and make changes to the existing practices to improve the quality of work.
• Assist the PM in initiating CR’s where ever needed.
• Responsible for training the newly hired teammates on various applications and getting them to speed to work on the projects.
• Assist the team in preparing training documents for various applications.
• Responsible for preparing power point presentations for the applications and using them for cross training purposes.
• Responsible for leading the offshore team of 12 manual testers.
• Responsible for UAT test planning like creating testing scenario, test plans, and test scripts
• Executed UAT test cases and conducted Manual Testing.
• Submitted UAT test results UAT scope, criteria and entry/exit strategy to the team.
• Reviewed SIT Test Plan to ensure sufficient testing plans.
• Ensured that the Pre-UAT activity is performed accurately and efficiently.
• Developed UAT test process and monitored SIT execution phases.
• Identified defects and performed root cause analysis by analyzing data quality issues.
• Facilitated UAT Test Case review meetings wif the UAT test team, BA’s, Project Managers and the Business.
• Conducted Daily Touch point meetings during the UAT phase to discuss issues/roadblocks.
• Conduct Defect Triage meetings wif all stakeholders (Developers/Business Analysts/Project Managers) to prioritize defects and come up wif build schedules for the defects reported during UAT phase.

Environment: Java, SQL Developer, MS SQL Server, HP ALM Quality Center 11, Jira, HL7 messaging, Service Capture, QTP 10, Main frames, COBOL, RPGLE, Filenet, EDI, Surescripts, SharePoint, Microsoft Teamviewer, ADOBE FLEX 2.0.1/3, ASP.NET, ADO.NET, JCAPS Suite, Java/J2EE, JSP, IIS, XML, HTML, SharePoint, Crystal Reports, Sun Portal Server 7.1, Sun Access Manager, Sun One Directory Server, MS Access, Oracle 10g/11g, BMC Remedy, Unix, Red Hat Linux, Web Services, SOA, SOAP UI, SQL.

Confidential - Westborough, MA

Sr. Consultant

Responsibilities:

• Involved in phase testing by implementing standard QA testing methodologies.
• Involved in full testing life cycle (Test Analysis, Test Planning, Test Execution, Defect Tracking)
• Prepared test plan by outlining the approach of testing, features to be tested, environment set up, allocation of resources and setting of deadlines for system, integration and regression testing for all GLOBALSTORE functionalities.
• Conducted walkthroughs on BRS, SRS and Design documents wif the team to identify the gaps and discrepancies in the requirements vs. design documents.
• Prepared Test cases using MKS Integrity Client for all the Functionalities.
• Lead test case review meetings for the team members.
• Interacted wif business users and developers, where relevant, to seek clarifications.
• Performed functional, integration, UI, security and backend (using SQL) testing.
• Analyzed multiple test scenarios for POS including tests to verify transactions, product sales and reports.
• Tested different functions of the POS system like scanning, payments, sales, returns, exchanges, reports etc. to make sure that the system met the company’s requirements and expectations.
• Responsible for testing Ecommerce web application, TKMAXX.
• Performed database testing using SQL to verify the integrity of the data particularly while validating the transactions on each terminal.
• Validated Electronic journal of all the recorded transactions from each terminal.
• Involved in testing and verifying the end of day process reports.
• Performed cash office to validate end of the day transactions.
• Strong noledge of different platforms of Confidential companies like TMG, Triversity and GlobalSTORE.
• Responsible for running QA training workshops for the newly hired.
• Acted as a point of contact for various key stake holders during a project implementation.
• Allocating the resources to various projects and tracking their progress on a daily basis.
• Reporting the status of testing to the QA Manager on a daily basis.
• Assisted QA Manager in quality audit trails.
• Responsible for mentoring Jr. Testers.
• Responsible for leading a team of 6 manual testers.
• Conducted 1on1’s on a weekly basis for the manual test team.
• Designed and developed test procedures to meet business requirements.
• Responsible for driving E2E Test scenarios efforts and in identifying test data for UAT
• Helped the UAT team in planning data sets for UAT.
• Prepared test results as well as gather test results from other testers in standardized format.
• Played key role in design and development activities to ensure software requirements were met.
• Represented the UAT team in the Change Advisory Board (CAB) meetings to get approval for Requests for Changes (RFC’s).

Environment: AS/400, Java, MKS Integrity Client, Windows 2003 R2, MS SQL Server, Remote ware (VPOS), Thales Artema Hybrid EFT device, Visa Test Credit/Debit Cards, Discover Test Cards, Fifth Third test cards, Symbol LS2208 Scanner, Printer TP3K, Printer TP2K, Confidential 1800 Power edge, IBM MQ Series.

Confidential - Columbus, OH

Sr. QA Consultant

Responsibilities:

• Responsible for testing the online bill payment module where customers can login and view current and past account information, account summary, view and edit personal profile and perform various other secure online activities (check balance, transfer available funds from different accounts, etc.).
• Responsible for testing the fixed rate mortgage module which enables users to calculate the monthly payment for different interest rates for the life of the loan.
• Analyzed system, functional and technical specifications and developed test cases based on the requirements
• Involved in preparing the test plan along wif the QA Manager.
• Responsible for writing test cases for the applications under test.
• Logged defects using JIRA.
• Performed functional, user interface, security, integration and database testing.
• Created negative scenario test cases in order to break the code other tha happy flow
• Performed backend testing using SQL queries in TOAD.
• Facilitated meetings on a daily basis to report the status of testing to the manager.
• Interacted wif developers, project manager and business analyst for all sorts of clarifications.

Environment: JIRA 3.5, TOAD, Oracle, HTML, XML, JSP, Servlet, Java Script, UNIX (Solaris 2.5.1), BEA Web Logic

Confidential - Columbus, OH

QA Consultant

Responsibilities:

• Worked closely wif the Business team to fully understand the scope and functionality of the proposed system and functional requirements.
• Participated in test planning sessions.
• Wrote test scripts by understanding the business logic and user requirements for manual testing that covers system, functional, UI and security testing.
• Used Test Director for mapping the test cases wif the requirements.
• Detected defects and communicated the priority and severity to the developers using Test Director.
• Utilized release notes to reflect changes/additions to the scripts as needed.
• Performed regression test to identify the impact caused by the release modifications.
• Communicated wif the offshore development team to resolve various issues.
• Participated in walkthroughs and defect report meeting periodically.

Environment: Java, JSP, Test Director, HTML, XML, ASP, IIS, Servlets.