SUMMARY

• Software Test Engineer wif 6+ Yrs. years of experience wif expertise in Software Testing and Quality assurance (QA) which includes Manual and Automation testing wif hands - on experience in all phases of Software Development Life Cycle (SDLC).
• Extensive work experience in all stages of STLC & expertise in Functional & Regression Testing methods for Web-based applications in Test and UAT phases.
• Worked on Automation tool Selenium Web driver and Hammer
• Extensively use declarative methods for TEST automation.
• Participated in design reviews and test reviews wif teh Development team, BAs and Test leads.
• Worked extensively in teh preparation of design documents, integration test documents, status reports, test matrix, risk analysis, scheduling estimates.
• Conducted various noledge transition and training sessions for new trainees.
• Performed Assertions to identify Elements/ Text present in teh web pages and handled User acceptance commands in WebDriver.
• Descriptive programming and Report generation using Selenium WebDriver.
• Converting scripts from one language together using Selenium I.D.E.
• Expert in JMeter for API and web application performance testing.
• Experienced in Performance, GUI, Smoke, Regression, Black Box, and UAT

TECHNICAL SKILLS

Automation Tools: Selenium, Hammer, Jmeter, Visual Studio Code

Operating system: macOS, Ubuntu Linux, SUSE, and Windows

Test Management Tools: JIRA, SQUIDs, HP ALM, Test Tracker, Buganizer

Browsers: Internet Explorer, Firefox, Chrome, Safari

Methodologies: Agile, Scrum

Accessibility Tools: JAWS, Voice Over, Talkbalk

Databases: Oracle 11g/10g/9i/8i, SQLServer, CMMS

Languages: Python, Git, HTML5, CSS3, JavaScript, Java

Mobile: Android, iOS, Tablets, Android Studio, XCode

CRM: Salesforce, Zoho

PROFESSIONAL EXPERIENCE

Confidential, Bluebell PA

QA Engineer

Responsibilities:

• QA Engineer responsible for testing Speakeasy customer care application in Confidential Speakeasy Flow Dev & Testing Serv team.
• Responsible for testing teh voice tone, voice equality, voice prompt, and voice recognition functionality for teh Speakeasy application and both INBOUND and OUTBOUND customer calls.
• Responsible for verifying teh quality of voice channel content while connected through Wi-Fi, Ethernet, and mobile data.
• Responsible for creating test plans, test effort, test cases, and test strategy for different customer care businesses in speakeasy applications using Test Tracker.
• Responsible for testing CRM (Salesforce/Connect Sales/Cases) integration wif speakeasy Application.
• Responsible for reviewing requirements from business and providing demos to business users for a different business migrating to speakeasy applications for customer support.
• Responsible for noing business processes, providing assistance to UAT during teh release cycle, and transition between responsibilities.
• Responsible for creating Test scenarios and traceability matrix to make sure all requirements are covered under testing.
• Responsible for defect creation and tracking using teh Organizer tool.
• Responsible for teh generation of defect reports for different customer care businesses (CCB) for speakeasy applications.
• Create regression test cases for each existing call flow under customer care business (CCB) in teh speakeasy application, thus reducing teh manual effort to validate teh application.
• Responsible for identifying test data and raising teh request for teh QA support team and registering other test team members for teh same.
• Participate in daily stand up, release planning, sprint planning meeting, story sizing, and retrospective meeting.
• Responsible for supporting test setup, analyzing defect metrics data, and escalating different production defects to teh concerned team.
• Responsible for working wif a cross-functional team to deliver applications on time.
• Responsible for verifying teh logic of teh Call Flow and BRDs through testing and business requirement review.
• Responsible for writing scripts in DremelSQL to check proper access of teh user testing teh application and reducing teh manual effort.

Confidential, San Jose CA

Senior Test Engineer (IVR)

Responsibilities:

• Senior Test Engineer responsible for IVR (Interactive Voice Response) testing for Confidential customer care application (Speakeasy) across various platforms
• Test different behavior of IVR system to assist Confidential customers
• Worked on Voice tone platform and both INBOUND and OUTBOUND IVR applications.
• Testing voice quality and voice recognition functionality of IVR Systems
• Verifying teh quality of voice channel content while connected through Wi-Fi, ethernet, and mobile data
• Performed speech quality analysis and speech path verification under teh guidelines of senior IVR tester
• Provided support in voice channels and user-plane interfaces
• Work wif Corp engineering in integrating network on IVR systems if required
• Supporting test setup, analyzing defect metrics data, and attending defect call
• Responsible for verifying teh logic of teh Call Flow and BRDs
• Experience in testing CRM applications (Salesforce/ConnectSales/ Cases) for contact center
• Worked and lead teh team in testing multilingual voice applications
• Extensively used Hammer tool to generate automation test scripts for IVR System
• Used Python scripts on a command-line interface to identify logs
• Worked on generating automation regression test cases using Python and XML.
• Automate teh IVR testing process - call establishment, menu traversal, and traffic generation detection process through Hammer scripts
• Navigate all options on an Interactive Voice Response (IVR) menu for testing (using bulk call scripting)
• Tested teh Speakeasy application over multiple devices like Android and iOS and on multiple Operating systems like macOS, Android, ChromeOS
• Automated Speech-to-Text conversion and analysis for recorded voice prompts
• Additionally automated Speech-to-Text analysis result, GL test platform responds to teh prompt by transmitting DTMF digits, tones, or voice file
• Worked on VUI Visio call flows both high and Low-level documents for quick understanding of applications to deliver prompt QA services on those applications.
• Work on testing teh integration between IVR system and CRM
• Creating teh test plans and test efforts in Test Tracker ( Confidential internal tool).
• Assisted clients in UAT Environment testing.
• Responsible for creating Test scenarios and traceability matrix to make sure all requirements are covered under testing
• Attended all agile ceremonies such as release planning, sprint planning meeting, story sizing and retrospective meeting.
• Used Buganizer tool for creating and logging defects.
• Identified test data and raised teh request for teh QA support team and registered those test members.
• Wrote and reviewed test scenarios and test cases for teh user stories based on teh acceptance criteria.
• Attended daily stand-up for updating teh team members and escalated impediments if any to teh business and scrum master.
• Performed Regression testing to ensure product integrity after modifications and enhancements to existing functionality and defect fixes.
• Validated test to check boundary conditions and error messages.
• Involved in testing of queuing, call transfer, skill-based routing, conference, and other CTI features.

Environment: Python, Speakeasy, Test Tracker, Confidential Tools, Agile, Black-Box, Buganizer, XML, Hammer, SQL, Zoho CRM, MS Word, MS Excel

Confidential, Fullerton CA

Test / Preventative Maintenance Intern

Responsibilities:

• Created Manual and Automated test cases according to teh business standards in Excel.
• Performed extensive functional, integration, security, UI testing, and Regression Testing.
• Executed test cases manually and maintained documentation, re-tested failed test cases after bug fixes.
• Reported and entered defects and issues in Jira.
• Performed Mobile Testing on Android and iOS devices.
• Used XCode to deploy mobile app developed for Test environment
• Extensively worked on native app testing using cloud based IOS and Android devices
• Wrote automation test cases and fixed automation script bugs using Selenium for web applications.
• Identify teh Test Cases to be automated and create automated test scripts of teh front-end using Selenium (IDE and Web Driver).
• Validated test to check boundary conditions and error messages.
• Analyze data to identify areas for improvement in teh quality system
• Responsible for documenting work for quick references Guide utilizing MS WORD.
• Successfully assisted in teh maintenance of preventive maintenance database CMMS (Computerized maintenance management system) for keeping track of maintenance operations and to prevent teh upcoming maintenance issues.
• Provided outstanding support in monitoring, auditing, and maintaining teh accuracy and integrity of teh preventive maintenance database.
• Assisted in developing and generating regular and special preventive maintenance system reports.
• Gatheird remarkable experience in data analysis and doing research to automate current processing, address problem areas, and improve existing workflow wifin preventive maintenance systems.
• Assisted wif teh development and maintenance of training materials and Standard Operating Procedures for preventive maintenance programs.
• Maintained departmental records and documents in accordance wif policy.
• Worked wif teh Maintenance department and Operations staff on projects and tasks as assigned.
• Provided administrative support to Plant Manager and supervisors as needed.

Environment: Selenium Web drivers, IOS, Android, XCode, JIRA, CMMS, MS Word, MS Excel, Agile, Black-Box

Confidential

Software Engineer in Test (IVR)

Responsibilities:

• Analyzing Functional User Specifications, Business Requirements, and MS Visio documentation to design teh test plans and test cases and perform later test execution.
• Writing SQL Queries in Oracle Database, to retrieve and modify data, verification of System’s values and batch jobs.
• Testing behavior of IVR systems to assist callers.
• Automated regression test cases using Selenium Web driver.
• Testing voice quality and voice recognition functionality of IVR Systems.
• Validated teh test data for IVR systems using SOAP UI and RESTful web services.
• Used JMeter to perform web service testing (GET, POST and PUT methods).
• Handled tasks of testing voice channel content of individual connections.
• Performed speech quality analysis and speech path verification under teh guidelines of a senior IVR tester.
• Evaluated teh quality of voice channel received in IVR systems.
• Provided support in voice channels and user-plane interfaces.
• Performed responsibilities of integrating networks in IVR systems as required.
• Worked closely wif Product Owners, Scrum Masters, Developers, Business Analysts, and UI teams attended Vision calls and elaboration calls to understand teh complete requirements for functional, integration, and database testing.
• Actively participated in release planning, sprint planning meeting, story sizing meeting, and retrospective meeting.
• Attended planning poker meetings to size teh committed user stories to define teh complexity and story points for teh sprints.
• Wrote and reviewed test scenarios and test cases for teh user stories based on teh acceptance criteria.
• Maintained Requirement Traceability Matrix (RTM).
• Used IC tool to generate call flow diagrams
• Executed test cases, documented teh results, and prepared execution documents for business to sign off.
• Responsible for Regression testing to ensure product integrity after modifications and enhancements to existing functionality and defect fixes.
• Reported teh bugs found during teh testing using teh Squids for teh development environment and Clear quest for QA environment and assigned teh issues to teh development team.
• Used Version One Framework for keeping track of project tasks assigned in each sprint.
• Played a key role in creating Book of Business Regression Test cases for teh QA team, which will be tested in every production release.

Environment: Selenium WebDriver, White / Black box, Squids, Version OnePL/SQL, SOAP UI, XML, HTML5, CSS3, IC Tool, Agile, SQL Server 2012, Oracle12c, Window