SUMMARY:

• 11+ of experience in analysis, design, monitoring and testing of software applications and infrastructure, creating design and technical specification documents.
• Expert in Dynatrace and Automation
• Be responsible for teh design, support and maintenance of a large monitoring infrastructure.
• Production support and escalation. Provide point of escalation during teh day and off - hour. Considerable effort is placed into determining, developing and delivering procedures to protect production environment from unplanned outages.
• Design Disaster Recovery architecture and audit DR tests performed by operational teams.
• Excellent hands-on experience in Dynatrace tool.
• Hands on experience in creating measures in Dynatrace.
• On-Board Applications into Dynatrace, installing one-agent on to application hosts and configure agentless monitoring.
• Create Managements zones and applications in Dynatrace.
• Hands on experience in creating business transactions in Dynatrace.
• Hands on experience in creating infrastructure and application dashboards in Dynatrace.
• Hands on experience in creating alerts in Dynatrace.
• Hands on experience in configuring Dynatrace for web applications.
• Hands on experience in application monitoring in Dynatrace.
• Hands on experience in configuring Load test scripts in Dynatrace.
• Hands on experience in analyzing pure path and end-to-end transaction flow.
• Hands on experience in synthetic monitoring using Dynatrace.
• Excellent hands-on experience in Splunk tool.
• Hands on experience in creating dashboard.
• Hands on experience in creating analytics report using Splunk.
• Hands on experience in creating alerts and reports.
• Excellent hands-on experience in Performance Center.
• Hands on experience in creating Load Test scripts.
• Hands on experience in designing performance test scenarios.
• Hands on experience in executing performance test.
• Hands on experience in analyzing performance test reports and identifying performance bottle neck using Dynatrace.
• Excellent hands on experience in HP BSM (Business Service Manager).
• Hands on experience in configuring monitors, and alerts.
• Hands on experience in creating availability reports.
• Excellent analytical, problem solving and communication skills, with ability to interact with individuals at all levels and can work as a part of a team as well as independently.
• Hands on experience in creating Unix shell scripts.
• Hands on experience in deploying and configuring applications on WAS7 and WAS855 environment.
• Hands on experience in migrating applications from WAS7 to WAS855 environment
• Excellent analytical/problem solving abilities.
• Strong leadership, consulting and persuasion skills.

TECHNICAL SKILLS:

Programming languages: Python, Shell, C++, C

Databases: Oracle, AIX, LDAP, Siteminder, Oracle unified Directory

Operating Systems: Solaris 9,10, Linux, Windows

Application/Web Servers: WebSphere 7, WebSphere 855, IHS 7, IHS 8.5

Tools: Dynatrace Oneagent, Dynatrace 6, Dynatrace 6.3, Dynatrace 6.5, Splunk, HP Performance center 11, HP Performance center 12.52, HP BSM (Business Service Manager), Akamai, Serena

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Automation Engineer

Responsibilities:

• Identify opportunities for automation and develop accordingly to improve efficiency
• Implement application monitoring, synthetic and real user monitoring solutions following best practices across teh enterprise
• Support application monitoring for .Net, Java, SaaS, AWS, and other application architectures
• Support teh efforts for ongoing Dynatrace App Configuration and Dynatrace platform implementation
• Support teh efforts for ongoing CA UMI and CA APM platform implementation
• Develop and implement integrations between Dynatrace and other tools (e.g., ServiceNow) for enhanced business value
• Perform data mining and analysis, utilizing various queries and reporting methods
• Develop processes to monitor and alert for critical business transactions and applications to catch an issue before teh impact
• Work on Splunk tool Version: ESSplunk 7.2.6 and GA Splunk 7.0.1
• Collaborate with all relevant IT resources to develop preventive measures and automated remediation of production issues
• Document information such as configuration, installation and user guides following process standards
• Monitor teh responsiveness and availability of critical websites and web applications from teh end-user perspective
• Monitor infrastructure component for CPU, memory, disk space, and I/O
• Provide deep visibility into on-prem, cloud and hybrid applications performance
• Collaborate with Business and Technology to design and implement performance benchmarks for each application, and report results periodically
• Participates in teh discussion of applications performance and infrastructure outage incidents to provide solutions
• Participate in continuous improvement initiatives to enhance client service, efficiency and reliability
• Influence effective solutions in a matrixes organization
• Work independently and demonstrate seniority in providing recommendations

Confidential

Senior Analyst

Responsibilities:

• Deploy Dynatrace oneagent for Truist Servers
• Configure Business transactions in Dynatrace oneagent
• Upgarde Dynatrace oneagent to latest version
• Create Dashboards in Dynatrace for Truits applications
• Create synthetic monitors in Dynatrace oneagent portal
• Create alerts in dynatrace to report infrastructure or application issues.
• Montior teh application performance in dynatrace during teh application performance testing
• Create index and configure applications in splunk
• Create errors and business analytics dashboard in splunk
• Migrate performance center to latest version
• Create new Load Generators and Controller servers for application performance testing
• Integarate Dynatrace oneagent with performance center for server side and application monitoring
• Involve in developing complex LoadRunner scripts using Web HTTP/HTML, Citrix, Web service, Ajax TruClient, SAP web and SAP GUI protocols
• Perform Load, Scalability, Stress and Endurance execution using Microfocus Load Runner Controller, Microfocus Performance Center, Fiddler, Wireshark, Mobile Emulator, Wily Interscope, Postman, HPNV and JMeter
• Provide monthly reports for Performance enhancements, changes and Application Support Services, Maintenance Services issues and provide corrective actions
• Review and recommend improvements to existing test procedures and track teh project progress to ensure smooth project delivery
• Evaluate application performance after tuning to validate performance environment

Confidential

Automation Engineer

Responsibilities:

• Provide feedback on all Splunk activities, educate us at AmFam on how we can do things more effectively
• Identify opportunities for automation and develop accordingly to improve efficiency
• Implement application monitoring, synthetic and real user monitoring solutions following best practices across teh enterprise
• Support application monitoring for .Net, Java, SaaS, AWS, and other application architectures
• Support teh efforts for ongoing Dynatrace App Configuration and Dynatrace platform implementation
• Support teh efforts for ongoing CA UMI and CA APM platform implementation
• Develop and implement integrations between Dynatrace and other tools (e.g., ServiceNow) for enhanced business value
• Perform data mining and analysis, utilizing various queries and reporting methods
• Develop processes to monitor and alert for critical business transactions and applications to catch an issue before teh impact
• Work on Splunk tool Version: ESSplunk 7.2.6 and GA Splunk 7.0.1
• Collaborate with all relevant IT resources to develop preventive measures and automated remediation of production issues
• Document information such as configuration, installation and user guides following process standards
• Monitor teh responsiveness and availability of critical websites and web applications from teh end-user perspective
• Monitor infrastructure component for CPU, memory, disk space, and I/O
• Provide deep visibility into on-prem, cloud and hybrid applications performance
• Collaborate with Business and Technology to design and implement performance benchmarks for each application, and report results periodically
• Participates in teh discussion of applications performance and infrastructure outage incidents to provide solutions
• Participate in continuous improvement initiatives to enhance client service, efficiency and reliability
• Influence effective solutions in a matrixes organization
• Should work independently and demonstrate seniority in providing recommendations

Confidential

IT Analyst

Responsibilities:

• Ensure 99.9 percent availability for DealerCONNECT portal which is used by FCA dealers for their day to day operations.
• Monitor teh 200+ applications deployed in DealerCONNECT portal.
• Monitor teh DealerCONNECT cluster environment consisting of 10 web servers, 10 Application servers, 8 siteminder policy servers, 6 directory servers, 6 database instances distributed across two datacenters.
• Created a migration plan to upgrade WebSphere application servers from 7 to 8.5.5.
• Created migration plan to migrate database servers from Solaris to AIX.
• Participate in SWIFT meetings and Design infrastructure based on application requirements and capacity planning.
• I is part of SWAT team which will concentrate on identifying teh risks of current infrastructure and design a new infrastructure or provide recommendations to existing infrastructure to achieve high availability for mission critical applications.
• Provide design template for Disaster Recovery and Business Continuity Plan for mission critical applications.
• Evaluate teh monitoring tools.
• Create monitoring dashboards in dynatrace for applications in DealerCONNECT portal.
• Upgrade Dynatrace to new versions, worked on migration dynatrace 6 to 6.3 and then to 6.5 versions.
• Identify teh applications and onboard it to Dynatrace.
• Create alerts in dynatrace to report infrastructure or application issues.
• Create business transactions and measures in Dynatrace.
• Analyze pure paths and data in dynatrace to identify teh root cause for all teh high priority issues in DealerCONNECT.
• Configure Applications in Splunk.
• Create Analytics dashboards and reports in Splunk.
• Create dashboards in splunk for application log monitoring.
• Create alerts in splunk for application or infrastructure issues.
• Monitor Dev, Test, Stage DealerCONNECT environments and create incident for application or infrastructure issues.
• Participate in 24x7 on call rotation.
• Involve support teams and provide inputs to resolve teh application or infrastructure issues.
• Support and Test all teh infrastructure changes in DealerCONNECT.
• Experience in using Service Now for incidents, Changes and Problem Records.
• Maintain ANT build scripts and perform application build for any application enhancements.
• Deploy teh application changes to Dev, Test, Stage and Production environment.
• Configure and deploy application properties in Dev, Test, Stage and Production environment.
• Perform Admin roles for Serena Dimensions.
• Configure baseline workflow in Serena Dimensions.
• Provide roles and access to serena dimensions for developers.
• Automate Build and Deploy of applications from serena dimensions.
• Participate in swift meetings and do a capacity analysis and infrastructure recommendations for developing new applications.
• Perform JVM restarts on demand in Dev and Test environment.
• Configure application datasources in WebSphere for Dev and Test environment.
• Configure shared libraries for applications.
• Create Application profile in BSM (Business Service Manager) for monitoring.
• Record Vugen scripts and upload teh scripts to BSM.
• Create availability reports in BSM.
• Create alerts in BSM to automatically trigger incidents to service-now.
• Perform admin roles like creating downtime management, Recipients management etc.
• Define and design performance test scenario.
• Review Performance Test results.
• Asses teh application performance after enhancement using dynatrace and splunk tools and provide signoff.
• Review teh memory usage of jvm for application enhancement using dynatrace tool.
• Provide recommendations application tuning to improve teh performance.
• Design and Execute Multi Application Load Test for infrastructure changes.
• Review Multi Application Load Test results.
• Work with Akamai vendor to configure Akamai DealerConnect.
• Provide support for Application Akamai issues.

Confidential

System Analyst

Responsibilities:

• Participating in sessions to analyze Business Requirements and teh Functional Specifications.
• Studied high level design documents and flow charts and interacted with business analysts and functional managers to clarify issues upon business requirements.
• Writing Test Plans and Test Cases corresponding to business rules and requirements.
• Understanding teh Data requirement for teh test sets and requesting and setting up teh same.
• Coordinating teh test effort with teh various teams including developers, designers, architects, BA.
• Preparing Test scripts to run in teh Performance environment.
• Developed Test cases, Test Scripts, Test strategy, Test Scenario, and Test Reports (TD).
• Perform Smoke testing prior to Automation.
• Implementing automated performance test process usingLoad Runner.
• Enhanced teh performance of teh application by identifying teh bottlenecks and providing advancedperformance tuning.