SUMMARY

• Process - oriented professional with around 6 years of experience as a systems analyst, functional testing, vendor management & business analysis standards, methodologies, & strategies with better understanding of the software development life cycle (SDLC).
• Good working experience on application lifecycle management tools like HP ALM/ QC, RQM, RTC, Rally, SharePoint. Etc for requirements gathering & traceability.
• Working experience in SalesForce portal for defect triaging as part of my vendor management role.
• Experience in documentation for an Agile software development project including process flow narratives, meeting minutes, process and policy documentation, user stories, documentation maintenance and organization
• Experience in building different business analysis & requirements documents for different phase of testing withtheir data needs
• Experience in reviewing & creating detailed test plans, test cases, & test scripts
• Experience in bug reporting tools like HP ALM, QC, RTC & SalesForce.
• Experience in creating/ reviewing results from test phases sprint, systems, integration, regression
• Experience in Waterfall (software development life cycle -SDLC) & Agile project delivery model
• Experience working with SQL, writing database queries for verifying the data combinations for different business requirements, knowledge of Oracle & SQL server.
• Awareness of business process documentation and contributing support to business teams in creating BRDs, FRDs, RTM, data and defect management reporting.
• Coordination with all stakeholders involved to translate into better business and functional requirements by assisting in GAP analysis and Impact analysis.
• Conducting UAT regression testing in UAT environment every quarter for application stability and holding defect triaging sessions with the external application vendor.
• Implementation of continuous improvement methodologies in knowledge management through clear process documentation efforts in SharePoint/ Confluence.
• Excellent interpersonal and communication skills (both written and oral), proven team player with an analytical bent to problem solving & delivering under high stress environment

TECHNICAL SKILLS

Test Management Tools: HP ALM/ QC, RQM/ RTC, Rally, Salesforce, QuickBase

DBA & RDBMS: MySQL Server, Oracle 11g/ 10g

Operating System: MS Windows (2000/ XP/ 7/ 8/ 10)

Project Management: MS Office 365 Suite- Outlook, Excel, SharePoint & Visio

SDLC Methodologies: Agile & Waterfall

PROFESSIONAL EXPERIENCE

QA/ BA Analyst

Confidential, Hartford, CT

Responsibilities:

• Liaised with external personnel from the application vendors to discuss agenda for subsequent release testing modules in agile & communicate the same to the internal scrum teams. Triaged resolutions for defects raised by the scrum teams with the vendor teams by holding working sessions, daily update calls & through Salesforce defect management portal.
• Responsibilities also included assigning functional testing components of the application build to each of the scrum teams compiled from the agile release notes running up to hundreds of pages, conducting regression testing & smoke testing execution swiftly in tandem with scrum teams for every agile release.
• Analysis & communication of the type of defects from scrum teams to the application vendor- including those detected during functional testing, collecting andreporting on standing open defects so that their resolution is included in forthcoming release testing modules & performing defect reconciliation.
• Effective use of defect management tools like RQM/ RTC for internal testing teams, Salesforce for bug reporting & engagement with the external vendors for both the medical claims & enrollment applications. Regularly followed up with thedevelopment & testing teamto discuss thedefectsidentified during Testing & provide the clarification from the business requirements.
• Conducted UA regression testing along with the scrum QA teams every quarter to establish functional stability of the application in UAT environment. Responsibilities include finalizing the regression test plan & test scripts to be run in accordance with UAT requirements & communicating with DevOps/ application vendor on any defects encountered in UAT through salesforce portal.
• Employed effective knowledge management techniques through SharePoint by maintaining thorough QA process documentation including agile release notes, test plans, testing progress tracker, detailed defect reports & creation of job aids making it easier to transfer knowledgeand enabling process improvement to new resources in the team.
• Performed as QA lead & onshore point of contact for another healthcare legacy application (Mainframe) operating on a waterfall model (Dual Management role).
• Oversee QA lead activities for this member enrollment application in mainframe in waterfall methodology in onshore-offshore model. Responsibilities include requirements gathering, estimation, developing test plan, test scenarios & test execution for project releases deployed for the said application on-demand.