SUMMARY:

• 3 years of experience in the testing domain across web - based applications with focus on small scale pharmacy, healthcare, retail and applications, manual testing of software applications, exposure to mobile applications testing adept with SDLC and agile methodologies

TECHNICAL SKILLS:

Testing Tools: Quality Center (ALM), JIRA, Zephyr

Operating Systems: MS-DOS, UNIX, MVS, Sun Solaris, Windows Windows 2003, 2007, XP

Languages: C, SQL, PL/SQL, Visual Basic

Web Technologies: HTML, Dotnet, Java, SFDC

Tools: & Packages: SDLC, Agile, Project Management, MS Office-Excel, Word,Access), Share point, Power Point, MySQL, Databases, ALM, Jira, Zephyr

WORK EXPERIENCE:

Confidential

QA Testing- Intern

Responsibilities:

• Worked in the capacity of a software QA analyst in testing web - based ( Confidential .com) order entry and data warehouse management systems as part of an internship program. Responsible for documenting Test Strategy, test scenarios, test execution & results using Zephyr.
• Worked in the capacity of a software QA analyst in testing curriculums for rollout to community as part of a community program during covid-19. This involved testing of the software on desktops and mobile devices, testing readiness of tools like JIRA, Zephyr and ALM for student community. Logging defects on behalf of students. Testing the software on several operating systems like Firefox, IE, Mozilla Testing several versions of the software. Responsible for documenting Test Strategy, test scenarios, test execution & results.
• Testing of several websites and backend systems using SQL as a part of the rollout. Did exploratory testing on Selenium & UFT

Confidential

QA Analyst- Operations

Responsibilities:

• Worked in the capacity of a QA analyst, working closely with call center representatives in understanding the operational flows for managing a high volume of benefits & claims issues. Subject matter expertise in pharmacy benefits management. Call routing, escalation, issues management, ticket creation and resolution. Worked on salesforce member and provider portal releases responsible for system integration and User acceptance testing. Worked with configuration and data analyst to ensure member issues were resolved. Collaboration with pharmacy technicians, providers, and practitioners to deliver the highest quality service to members and servicing providers.
• Sound knowledge of Pharmacy Benefits Management and Claims systems. Executed regression and automation scripts used for a POC for automation of the claims workflow. Work collaboratively with IT and Business teams in identifying call - center issues, logging bugs, and testing them. Worked collaboratively with application/production support and teams to ensure quality procedures and material was in place for new hires Good understanding of SDLC. Documented Test Strategy and executed test cases in Zephyr . Used JIRA for defect logging.Performed mobile testing on simulators and mobile devices on iPhone and Android systems to ensure a smooth member digital experience.

Confidential

Administrator, Teacher

Responsibilities:

• Worked in the capacity of an after- school teacher for Grades 1- Grade 6 supporting the IT needs of the school department like maintaining databases for attendance, creating google forms, email notifications, grading and documentation of student reports through the use of Access, Excel, and Cloud storage. Worked with children with disabilities as well along with regular after-schoolers
• Management of curriculum, parent teacher conferences and supervision of children with special needs. Well versed with psychological needs of students and administering help with communication, articulation, and social needs.Responsibility required constant supervision of children and carry out all administrative functions of the school department for after school activities which involves record keeping of attendance, dismissal, curriculum management, security, safety, and transportation along with collaboration with peers and school leadership teams, security teams

Confidential

School Administrator, Substitute Teacher, Teacher

Responsibilities:

• ISGW is a non- profit organization named that imparts to students in the Worcester County. Responsible for core administrative tasks that included publishing attendance sheets, teachers log, student’s grades, maintaining mailboxes for emails, generating financial reports for payments. Functioned as a substitute teacher first and then a full-time teacher. Experience with student psychology and behavior. A strong communication background with other teenage and adult volunteers and supervisors. Part of the lunch committee serving lunch to students, cleaning up and arranging the lunch tables. Helped with school setup before student arrival and clean up after departure. Proficient in students and teaching staff with computer setup and troubleshooting for Windows and Mac
• Maintained an inventory of stationary supplies that the school needed and was proactive in working with management to stock up to ensure that the staff and students always had enough supplies to work through the school year.