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Qa Manager / Agile Scrum Master Resume

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Bedford, MA

SUMMARY:

As a career QA Professional and Agile Scrum Master, I’m a subject matter expert in Scrum methodology and a QA leader specializing in large scale insurance and financial web and mobile applications. I have expertise in building and leading development teams in both startup and large Enterprise environments. I have practical experience with all SDLC methodologies. I have a demonstrated record of implementing Scrum and improving QA and BA Best Practices/Processes, as well as Development methodologies at the departmental and corporate level. I’m a certified Scrum Master and a Certified Manager of Software Quality (CMSQ).

PROFESSIONAL EXPERIENCE:

Confidential, Bedford, MA

QA Manager / Agile Scrum Master

Responsibilities:

  • As the initial member of the QA Organization, I established the QA team, QA Best Practices, and QA Methodology
  • Successfully implemented Agile (Scrum) Methodology at the corporate level
  • Facilitated all facets of Scrum methodology, including daily stand-ups, sprint retrospectives, backlog grooming, poker estimating, velocity tracking, and capacity planning
  • Hired, trained, and managed a team of 15 onshore and offshore QA engineers responsible for manual, performance, and automated testing
  • Traveled to multiple India locations to build and train a high quality and productive offshore co-located QA and Development team
  • Defined and Implemented QA Best Practices and processes on New Functionality, Regression, Automation, and Performance Testing (Including Stress and Load Testing)
  • Directly reported to VP of Engineering, and worked directly with all levels of internal stakeholders, including individual contributors up to CEO and CTO
  • Responsible for the analysis, purchase, maintenance, support, and administration of all QA testing tools, including HP QC/ALM, QTP/UFT, Jira, Selenium, Loadrunner, and Jenkins
  • As needed, performed multiple roles including Product Owner, Project Manager, Process Manager, Scrum Master, Release Manager, Offshore/Onshore Engineering Lead, Sales Support, and Business Systems Analyst
  • Managed the development and initial release of our Mobile app which included performing roles of Scrum Master, Process Owner, and Release Manager from inception through successful go live with our first mobile customer
  • Presented the QA Organization’s Best Practices to all levels of potential customers, including SVP's and CTO's

Confidential, Boston, MA

QA Practice Lead and Field Manager

Responsibilities:

  • Drove corporate wide QA Standards and Practices
  • Implemented of corporate wide hiring standards, practices, and rating criteria for screening QA and BA Consultants
  • Interviewed and hired all BA and QA consulting candidates
  • Managed the administrative needs for 12Business Analyst and Quality Analyst Consultants (Payroll, New Hires, Orientation, Desk / Computer setup, Login ID's, status reports)
  • Reviewed work of more junior consultants for accuracy and quality (Test Plans, Test Strategies, Systems Specifications, Test Cases, and Business Requirements)
  • Provided consultants with information and support towards QA and BA Certifications including exam preparation support
  • Met with Manager's on a regular basis to discuss consultant s progress and ensure that his or her needs are being met
  • Work with Hiring Managers and Senior Management to elicit job descriptions and present resumes of potential consulting candidates

Confidential, Smithfield, RI

QA Consultant

Responsibilities:

  • Defined and implemented quality process improvement focused on defect prevention
  • Recommended strategies and methods to improve test plans and test processes
  • Worked with team to plan project schedules
  • Documented Test Plans, Test Strategies, and Test Cases
  • Participated in formal reviews of application designs, as well as business and functional requirements
  • Wrote accurate software defect reports. Communicated status of project to other stakeholders, including Senior Management
  • BA and QA Process Improvement work sessions for various IT groups
  • Contributed to process improvement with template creation, redesign, and implementation (QA Test Plans, Test Effort Estimation, QA Project Plans, Weekly Status Report, and Requirement Ambiguity Reports)
  • Designed and Implemented metrics for tracking Defect Root Cause, Test Status, Metrics Reports, and Defect Tracking

Confidential, Worcester, MA

QA Project Lead

Responsibilities:

  • Managed multiple QA projects simultaneously with a team of 10 Manual Testers and Automation Engineers.
  • Primary responsibilities included Quality Assurance, Business Analysis and Project Management on multiple discretionary projects involving Mainframe, Windows Based, and Web Based applications
  • Utilizing Best Practices methodology, documented Test Strategies, Test Plans, Test Case Point Estimations, Test Conditions, Test Cases, Defect Tracking Reports, Test Status Reports, QA Project Plans, QA Resource Requirements, Functional Requirement Traceability Matrices, and Functional Requirement Ambiguity Reports
  • Performed Project Management duties including issue tracking, defect tracking, project planning, Implementation, and reporting project status and issues to Senior Management in status meetings
  • Developed detailed test plans with focus on multiple manners of testing, including Performance, Load, Stress, Functional, Regression, Negative, Automated, and Integration testing
  • Responsible for delivering QA Projects on time and on budget

Confidential, Norwood, MA

Independent QA Consultant

Responsibilities:

  • Primary responsibilities included Quality Assurance, Business Analysis and Project Management on multiple web based projects which included an entire redesign of New York Life’s institutional business line
  • Developed and executed test plans and test cases for New Functionality, Regression, Browser, and Defect testing for multiple business practices including Defined Contribution and Defined Benefits functionality
  • Performed Project Management duties including project planning, Implementation, and reporting project status and issues to Senior Management in weekly status meetings

Confidential, Boston, MA

Business Systems Analyst Consultant

Responsibilities:

  • Primary responsibilities involved Quality Assurance Analysis on the John Hancock/Manulife merger which included a mainframe conversion to an internet based application
  • Wrote Functional Specifications and Business Requirements for Agent licensing functionality
  • Developed and executed test plans and test cases for New Functionality, Regression, Browser, and Defect testing for various Annuities products
  • Wrote SQL queries to assist with testing validation

Confidential, Marlborough, MA

Independent QA Consultant

Responsibilities:

  • Primary responsibilities involved Quality Assurance Analysis on multiple internet based projects which included an entire website redesign for Fidelity‘s institutional business line
  • Developed and executed test plans and test cases for New Functionality, Regression, Browser, and Defect testing for multiple business practices including Defined Contribution, Defined Benefits, Insurance, and Payroll functionality
  • Discovered and documented over 200 system defects
  • Ran and reported testing metrics to senior management in daily status meetings

Confidential, Worcester, MA

Business Analyst

Responsibilities:

  • Project work included internet based financial reporting primarily focusing on sales, commissions, employment trends, and projections, and employee recognition reports
  • Responsibilities included gathering requirements, writing functional specifications and test plans, conducting formal specification walkthroughs, and project management
  • Work with Project Managers, Developers, Quality Assurance, and Senior Management teams to develop a technical solution supporting the business requirements
  • Lead Business Analyst for multiple large scale testing projects responsible for organizing and managing test efforts for up to ten Quality Assurance Analysts
  • Solely responsible for the complete design, documentation, and implementation of regression test plans for entire commission system, accounting system, and an Agent/Advisor SEC licensing application

Confidential, Natick, MA

Business Analyst

Responsibilities:

  • Major responsibilities included Software Quality Assurance and writing and executing test cases and test plans for Defect, Regression, and New Functionality testing
  • Gained exposure to SQL, Functional Specifications, Technical Specification documentation, and Software Development Lifecycle methodology
  • Created and maintained defect database for large scale financial application for pension and risk benefits

Confidential, Westboro, MA

Senior Fund Accountant

Responsibilities:

  • Responsible for the daily general ledger accounting of five publicly traded mutual funds
  • Accounted for interest accrual, subscriptions and redemptions, and payables and receivables to calculate the fund’s Net Asset Value to submit to NASDAQ before the nightly deadline
  • Responsible for booking Corporate Actions and Trading Activity

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