SUMMARY

• Senior Quality Assurance Engineer with 10 years professional experience
• Proven team leadership skills in guiding products to completion on - time and within budget
• Independent knowledge worker with inherent vision for specific and exacting end-user needs including product documentation, training, testing, and scalability across platforms
• Tenacious analytical habits including brainstorming and strategic thought leadership successfully applied in a software development environment with consistent improvements in product performance
• Excellent problem solving skills in a development and customer service environment

• Coded UI development in Visual Studio including Team Foundation Server 2010 and Test Manager Pro
• Proficient in C#, PHP, HTML, CSS, XML and Object-Oriented Design
• Intermediate level T-SQL in both SQL Server and MySQL
• Platforms: Windows 98 - Windows 7, Windows Server 2000 - Windows Server 2012, Ubuntu, Red Hat and Mac OSX
• Network: DHCP, DNS, IPv4, VLAN configuration, Active Directory, IIS
• Misc.: VMware Workstation/vSphere/vCenter, ESX, HP Quality Center, JIRA, Aptest, MS Office, Visio
• Experience working with SDLC/Waterfall and Agile methodologies - Scrum Alliance certified SCRUM master

PROFESSIONAL EXPERIENCE

Confidential

Sr. SQA Engineer, Team Lead

Responsibilities:

• Designed and developed Coded UI framework for automated build validation for both web and win32 apps
• Led test plan creation including sizing and estimation for new functionality, GAP analysis and regression
• Lead CRT QA Engineer, triaging and root-causing tickets escalated from Technical Support
• Led testing efforts for major releases of the Confidential Interactive Teller Banking System
• Test case review and migration from Microsoft TFS to HP Quality Center
• Reviewing and editing release documentation

Confidential

Sr. SQA Engineer, Team Lead

Responsibilities:

• Create suite of test plans and test cases for existing systems and new systems in development
• Administer Visual Studio Team Foundation including customizing work item types and workflows, creating queries, customizing the project portal and membership
• Some automation of manual test cases in C# utilizing the CUITe framework.
• Execute smoke, functional and regression tests against periodic system releases
• Establish baseline quality metrics against existing software systems

Confidential

Responsibilities:

• Manage 5-person team with an innovative product enhancement objective for improved end-user experience and better supportability
• Development and quality assurance responsibilities including management-level reporting, road-mapping, and program engineering
• New project prioritization responsibilities for design and development team assignments, including new product features, customer support tools and utilities, and “hot fixes” for immediate resolution of customer issues
• Pro-active product improvement with self-guided program goals significantly minimizing customer escalations to high level management on an initial product release
• Effectively monitor and respond to customer escalations from support and assign to developer for root-cause analysis; putting forward product enhancement lists incorporated into subsequent product releases
• Oversee and provide technical direction for Confidential IT implementation of SPC (EOOC - Eat Our Own Cooking) - supports internal live IT environment and anti-virus program for global Confidential end-users
• Managed 8-person team to identify performance and scalability boundaries for initial product release as well as an automated build verification process
• Team identified key performance metrics
• Designed and directed the implementation of benchmark, performance and scalability tests against each key metric to identify product thresholds
• Created consistently reproducible real-world simulations that mimicked between 5,000 and 300,000 clients to test load requirements
• Directed hardware configuration testing, and determined initial system requirements of SPC
• Created Performance and Scalability Guide for SPC
• Led automation and performance teams in the creation of automation tools
• Led basic SQL training course for QA testers
• Led design and oversaw implementation of build automation framework for SPC, integrated with VMware vCenter to create a VM template of product and execute over 1400 NUnit unit tests; resulted in reduction of a build verification from 3 days to 6 hours
• Led local/overseas teams in execution of regression tests to determine baseline product quality
• Analyzed and reported on mainline quality numbers
• Led team in creation of suite of system tests to test web service integration points of SPC
• Researched and created SPC integrated product certification program
• Created and maintained batch files to automate execution of 1400 NUnit and Selenium tests resulting in execution time reduction from 1 day to 1-2 hours

Confidential

Test Engineer II

Responsibilities:

• Test installation, win32 configuration utility and server-side scripts for configuring DRAC, BMC, RAID, and scripted installations of various windows and red hat server operating systems
• Ensure seamless integration of Dell Deployment Pack functionality with all supported versions of Deployment Solution
• Set up internal VLAN network to provide DHCP, DNS and domain services as well as ISA server to allow VPN access to VLAN for remote testing of Dell servers
• Create and maintain test case suite for Dell Pack and perform documentation reviews
• Find, log, and verify software defects and deliver resolution for Confidential Deployment Solution
• Create/implement test plans/cases to ensure overall quality and reliability of Confidential products
• Monitor test execution to support guarantee of application’s stability and performance
• Collect and organize performance and reliability metrics
• Perform documentation reviews to ensure product meets specifications outlined in the Development Functional Specification
• Test automation using automation tools and scripting environments
• Network configuration, such as DHCP and DNS, and networking security (ACLs, user accounts)
• Created and executed test cases for Confidential Deployment Solution for Dell Servers
• Logged test results, managed test cases and resolved bugs for assigned features
• Helped create unattended scripted installs for Windows Server and Linux Red Hat operating systems
• Helped edit and develop product documentation and help papers