OBJECTIVES

• Attain a software quality position with an established organization that will allow me to leverage my experience and education as a Lead Quality Assurance Engineer.

SUMMARY

• Detailed in identifying issues in requirements, design specifications and product documentation.
• Experienced with software testing and evaluation on all levels: functional, system, acceptance, regression, Automation, load and stress.
• Seasoned in identifying software product defects and facilitating problem resolution.
• Strong testing understanding of testing methodologies including waterfall, Agile and Iterative processes.
• Over 12 years of solid black - box and white-box testing experience.
• In depth expertise at developing and maintaining test plans, test cases, traceability matrix and test reports.
• Highly experienced with interacting with 3rd party resources and offshore agencies.
• Expertise in mobile application testing on Apple, Android, Blackberry, and Windows operating systems
• Expertise in mobile web testing using Safari, Internet Explorer and Chrome browsers across all operating systems
• Superior at managing expectations of the business, client, team members, management and external groups.
• Excellent initiative and self - direction.
• Drives for change and has made business decisions based upon input from business stakeholders
• Over 8 years experience in the banking and credit card business and knowledge of credit card processing systems.
• Six Sigma Certification (Green Belt Certified).
• SQE Certification - Software Tester Certification - Foundation Level. ASTQB Accredited Course.
• ScrumMaster Certification - ScumAlliance ScrumMaster training and Agile boot camp.

• Experienced using Microsoft Windows 95/98/NT/2000/XP/Server 2003 /7
• Experienced using Microsoft Office XP/2003: MS Excel, MS Word, MS Power Point, Access, Project, Outlook
• Experienced using Mercury tools such as Test Director 7.0, 7.2, 7.6, Quality Center 8.0, 9.2,10, 11 Quick Test Pro (QTP) 10.0, 11.0
• Experienced using SQL Server 2000, 2005, 2008.
• Experienced using WinnRunner, Windows Hosting Services, Windows Scripting, Visual Source Safe (VSS), SharePoint, Rational Clear Quest, AS400 - Mainframe, and Crystal Reports
• Experienced testing coding languages such as Java Script, Java, Delphi, ASP, .NET, and C#
• Experienced on TSYS (IBM 3270 screen emulation) green screens. Ts1 platform and the new Ts2 platform.
• Experienced in testing on multiple browsers IE, Netscape, Mozilla, Safari and Opera
• Experienced using MS Team Foundation Server 2012 and Microsoft Test manager.
• Experienced using Rally - Agile Software Project management tool .

PROFESSIONAL EXPERIENCE

Confidential, Salt Lake City, Utah

Mobile Quality Assurance

Responsibilities:

• Mobile web and internal mobile testing
• Majority of daily testing is with mobile devices such as Windows Phone, Android and Blackberry
• Testing is performed on emulators and different devices and platforms
• Experience with SWAP, WAP and other mobile protocols is required
• Expertise with QA processes, writing and executing test plans and test cases, maintaining bug database, verifying fixes, software releases
• Experience testing applications for mobile devices and tablets (iPad, iPhone, Android based phones/tablets and other mobile platforms)
• Experience with video/audio application testing
• Strong written and oral communication skills
• Strong debugging and troubleshooting skills
• Strong Team player and self-motivator

Confidential, Salt Lake City, Utah

Quality Assurance - Lead Quality Assurance Engineer

Responsibilities:

• Apply QA disciplines to project activities: testing, change control and the management of environment and any issues arising.
• Maintain and implement Quality Assurance procedures and activities in support of internal development and external relationships.
• Create and maintain manual and automation test cases for software applications to verify conformance with specification and design requirements to comply with business and customer requirements.
• Assist in development life cycle document reviews as necessary.
• Work with technology, Product Managers, fulfillment/distribution, customer service and other departments to continually increase the quality of software and implementation.
• Support release development by enforcing standards on business and technical specifications and ensuring quality of supporting documentation.
• Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in the system; verify defects as being fixed.
• Create test plans and execute tests as required.
• Prepare written reports on test results.
• Establish and organize lab configurations for functional system testing.
• Review, test, debug, and document programs.
• Provide guidance to Product Development team and ensure their work quality.
• Prepare status reports and participate in administrative meetings.
• Review all written detailed specifications for Quality Assurance.

Confidential, Salt Lake City, Utah

Quality Assurance - Lead Quality Test Engineer

Responsibilities:

• Develop and execute test plans and test cases from technical or product design specifications
• Review HL7 message content for validation within the interface and application
• Test complex healthcare-based web applications
• Ensure quality of production and certification releases
• Report and troubleshoot issues found internally or externally, including database and interface engine validation
• Maintain working relationship with external QA teams to meet the defined application or interface requirements
• Work with Product Development and Product Management in refining the functionality of the application or interface
• Balance project deliverables with quality product requirements in conjunction with Project Managers
• Help define the ongoing evolution of QA processes

Confidential, Salt Lake City, Utah

Quality Assurance - Senior Quality Test Engineer

Responsibilities:

• Wrote, revised, and verified quality standards
• Maintained test cases with in Mercury Quality Center 9.2
• Log and maintain defects into the Rational Clear Quest tracking system.
• Review and provide input to requirements/design documents.
• Identify test cases from requirements/use cases.
• Extract test cases from requirements specifications.
• Design/develop detailed test cases.
• Update and maintain test cases.
• Develop testing requirements matrix.
• Execute basic SQL commands for data verification and commands to manage data.
• Develop expert knowledge in application areas assigned and across entire application.
• Coordinate defect closure/resolution.
• Develop detailed test plans.
• Train/mentor new Test Engineers.
• Lead testing initiatives on a wide variety of projects with up to 2 or 3 people involved.
• Estimate testing effort.
• Assess project risks.
• Analyze defect trends.
• Review and provide input to installation, implementation, and training materials.
• Support alpha and beta testers.
• Work with automation resources to develop scripts using Windows Scripting.
• Prepare test summary report.
• Aided in the setup of Mercury Quality Center

Confidential, Salt Lake City, Utah

Quality Assurance - Quality assurance Engineer

Responsibilities:

• Evaluated and tested new or modified software programs
• Evaluated and tested new or modified software development procedures
• Developed and implemented procedures for maintaining and enhancing the integrity of systems applications
• Ensures the existence of development and service standards.
• Responsible for the creation and execution of detailed test plans and scripts to verify software functionality and adherence to business requirements.
• Execution of scripts included progress reports, defect tracking, and risk assessment.
• Participated in design activities and conducted quality oversight to ensure conformance to standards and specifications.
• Made recommendations to improve the quality of software testing and the company’s quality processes.

Confidential, Salt Lake City, Utah

Quality Assurance - Senior Quality assurance Engineer

Responsibilities:

• Designed test plans and test scripts for strategic initiatives.
• Performed functional, regression, and user acceptance, and other types of testing on developed software and products.
• Used Mercury testing tools for test script organization and defect tracking.
• Interface with cross-functional managers to ensure appropriate and timely testing.
• Manage a comprehensive test environment and regression suite using Mercury Director Tools.
• Dedicated to the research, design, and improvement of the Quality Assurance process.