SUMMARY:

• 10+ years of Quality Assurance (QA) in 13+ years of Information Technology.
• Complete Software development life cycles - Agile(Scrum)/ Waterfall methodologies
• Financial & banking industrial applications’ quality assurance
• Analysis, design, scheduling, test development, data transitioning, data security, test execution reporting, Managed File Transfer TIBCO (MFTT) testing.
• Test strategies, test plans, test scripts, scenarios, test cases, data work packages.
• Work progress reviews - test plans, execution statuses and test coverage
• Various levels of tests in Windows, Unix, Main-Frame & Linux server environments
• Defects processing, Risk Analysis, Identity & Disaster tracking and management
• Release & build version regressions, User acceptance and Beta testing.
• Integration, Load, Stress, Volume, Fail Over, Functionality, System Integration, Database and Compatibility Testing.
• QA management with strong focus on software performance, data management and software quality assurance including test strategy, test approach, test planning, quality assurance, product management, QA methodologies - manual / automated testing - development co-ordination, test environment, test data, reports, vendor & defect management

TECHNICAL SKILLS:

Applications testing tools: Quick Test Pro (QTP), Quality Center / Application LifeCycle Management (ALM), Performance Center, Team Foundation Server(TFS), SoapUI, VersaTest, Windows Installer in Configuration Management; Base 24, Automated Teller Machines (ATM), MFTT, signature pad & Point of Sale (POS) devices

Testing types: manual - black, white, grey box testing - web / client-server based.

Operating Systems: Windows 95/98/2000/NT/XP, MS-DOS, Linux

Platforms: J2EE, .NET & Mainframes.

Performance Testing Tools: Load Runner 9.2, Performance Center10.0, SiteScope 9.0, SoapUI 7.0

Testing Tools/Utilities: QTP 9.2, ALM 11.0, SoapUI 7.2, Tandem MR-Win6530, ACI Desktop, SoftSell’s VersaTest (EFT Transaction Simulator), Visio, SoapUI. TFS

Testing Methodologies: Agile (Scrum) and Waterfall.

Languages: J2EE, C, C++, COM, PL/SQL, Pascal, Fox PRO, Visual Basic, Assembly

Web Technologies: Java Script, HTML, XML, Perl, XSLT, WML, Servlets, SOAP & ASP.

Graphics User Interface: VB 6.0, Visual C++ 5.0, Developer2000(Forms 4.5), SAP 7.1

Database Servers/Tools: Oracle11i, SQL 2005, Access2008, DB2; Toad, PL/Sql Developer, Tandem Base-24, HP Non-Stop Kernel

E-Commerce Tools: WebLogic, Web-Sphere.

Networking: LAN/WAN, Novell, Proxy server, TCP/IP.

Scripting Languages: TSL, Unix shell scripting.

Hardware/Accessories: Diebold ATMs, hp POS systems, DeLaRu Cash Dispensers, Topaz Gemsign Signature pads, Ithaca Bankjet printers.

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

• User Acceptance Testing (UAT) of the new HR functionalities being transferred from one third party vendor (Xerox) to the other (Aon Hewitt).
• UA Testing, Test Planning, requirements gathering and analysis, test strategy, scenario identification, script writing and execution.
• Third party application tools are being managed through wave 1 of UAT.
• Stream line processes and document them to instruct new users about accessing HP ALM via Citrix portal.
• Web Chat, Interactive Voice Response(IVR), Web based HR Services, HR Professional’s e-tool, Customer Information Management (CIM) are being UA tested.
• Manage onsite and offshore resources, mentor them, triage defects, and turn them to leaders.
• Road Map testing activities for the 2 years of completion of this project.

Confidential

Enterprise QA Manager

Responsibilities:

• Road Map the HP ALM usage for the enterprise Testing teams from laying out the folder structure to completing Requirements Traceability Matrix.
• Define gating criteria at each phase of testing
• Introduce testing best practices that were industry standards, but were new to test environment.
• Designed and developed the test management tool.
• Coordinated test data management and test environment implementation.

Confidential, Chandler, AZ

Applications QA Lead

Responsibilities:

• Review Business Requirements
• Develop Test Plans, test scripts, test cases(TCs)
• Gather application parameters - demographics, Enterprise ids and user profiles.
• Test data properties with user enhancement metrics for the transitioned data.
• Report Currency Transactions that exceed $10,000 in a single day’s transactions.
• Consolidate such reports and e-file them on a weekly basis.
• Mentor, guide and manage team of 8 associate Test Engineers offshore and 3 onsite.
• Conduct shift hand off meetings and transition notes on a daily basis.
• Clarify ambiguities and assign defects to development team.
• UNIX, Linux and Wintel servers- log gathering for analysis and validating data from standards.
• Review Test results with Management using TFS dashboard.
• Archive sign offs from stakeholders.
• Triaged defects are deferred to next phase of project.

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

• Set up,conceive and obtain business needs or requirements for an existing or new business product.
• Budgetfor those business needs to develop tocompletion co-ordinate effortsbetweem various application teams.
• Execute the project in the following phases:
• Pre-design phase:
• Conceptevaluation is completed, testing expectations setup based on finalized project charter.
• Analyze phase:
• Requirements risk analysis based on impact to business, probability (criticality) of requirements & level of control (impact), is evaluated.
• Test strategy, test approach, test plan, development & Test teams’ engagement.
• Design phase:
• Data setup by data support test manager
• Environment readiness by environment support test manager
• Build phase:
• Assembly testing by development team
• Connectivity between Unix, Linux and Windows systems/environments is tested in "E2" environment
• System Integration Test phase:
• Requirements are tested by the development team under the care of the project test manager.
• User Acceptance Testphase:
• A system assurance team is involved with the testing, managed by the project test manager, while also designing, scenario building & writing of those TCs.
• Designed and built Automation framework for performance.
• Diagnosed and Debugged performance issues.
• Implementation phase:
• Following successful completion of testing & Wrapping up of the defects
• Release / launch of the product into production 90 day warranty:
• All systems in production are supported by E2E project Test Managers. Project Sign off:
• Report walkthrough with stakeholders

Confidential, Richmond, VA

Performance Test Lead

Responsibilities:

• Review Business Requirements -Response Time Service Level Agreements (SLAs)
• Develop Test Plans, test scripts, test cases
• Gather application production metrics - peak users, transactions or pageviews / second
• Calculate hourly peak metrics based from maximum quarterly, daily and monthly metrics
• Design Load model- assign appropriate percentages to critical components/workflows
• Report daily, weekly progress to Leadership -Risks, Contingencies, escalations.
• Mentor, guide and manage team of 9 associate Performance Engineers
• Create, smoke test & modify scripts based on load model/ final test cases transaction volume.
• Load scripts onto loadrunner controllers upon scheduling the tests.
• UNIX, Linux and Wintel servers- connectivity testing.
• Monitor hardware performance using Sitescope
• Verify during Disaster Recovery - metrics in test match current metrics in Production.
• Report Analysis after Test completion including debugging scripts for possible performance bottlenecks.
• Archive results for future reference.

Confidential . Lakeland, FL

QA Analyst Lead

Responsibilities:

• Review Test plans with Business Analysts, Fellow Quality Assurance Analysts and peers in the Management to get their approval.
• Prepare and direct the execution of the Test Plans for Tandem System and Certification testing.
• Develop Tandem based test cases from previously prepared Unit tests and Used Cases that were tested and used on UNIX servers.
• Set up the Test Environment with requisite screens logged on over the “Himalaya” MR-Win6530 Tandem based testing application and check if they belong to the right environment- Test, Cert, etc.
• Check if Base-24, (HP Non-Stop Kernel), the authenticating Server, is communicating effectively with other Financial Interchanges such as Bank of America, MPS & Presto ISO, by checking exchange of Primary 16 digit Transaction Alpha-Numeric keys.
• Validate if the EMS messages using Tandem, are in synch with the ACI Desktop display values(Grey box).
• Prepare ATM Cash Dispensers with duplicate Currency notes and their printers with paper spools for printing transaction receipts.
• Functional Test the Diebold Pentium 3 and Pentium 4 ATMs (Automated Teller Machines) with the new ATM-VISTA Operating System using Tandem based test tool.
• Regression Test the Vista ATM software with the new Encrypted Pin Pad Hardware.
• Test the functionality of various Service components of the ATM - Back Panel, Dip and motorized card readers, Printer, Cash Dispenser, Purge Bin, Sensors, etc. with Tandem test tool.
• Performance testing of the AUT by conducting a simulated Stress test, sending several 100 transactions in a minute using Versatest and monitoring results through Tandem.
• Validate the reports received from different monitors, like the audits, the TLF monitors and the EMS messages in Tandem, are working as designed.(Debug)
• Run regular transactions and reversals like, Cash back, Suspect, Controller and Timeout, on the ATMs and the Point Of Sales machines.
• Activate gift cards from various shopping institutions and validate that they display the correct information that needs to be displayed like seen on the Tandem based Test tool.
• Certify that the Interchange audit information does/does not contain the bit information seen on the Tandem screens, from transactions that should/should not be displayed to the auditors and users other than the authorized users.
• Validate Flexible Spending Pharmacy Accounts with the use of Debit and Credit Cards & the Tandem tool, for both Visa and MasterCard Card Types, including partial and complete payments.
• Raise defects in quality center and track them through the various stages from assigning and activation through re-test and closure using Mercury Quality Center.
• Prepare, maintain and report test metrics for Tandem System and certification Tests to the Project Managers and Single Point Owners.
• Interact with Business Warehousing and Business Intelligence divisions of the SAP front-end for exploring options to test SAP FICO 7.0 GUI Interface.

Confidential Tampa, FL

Lead QA Analyst

Responsibilities:

• Review signed-off Business Requirements with Business Analysts and generate test data.
• Prepare and direct the execution of the Test Plans for User Acceptance testing.
• Develop test cases from the Business Design Requirements, Used Cases and Used Case Review Documents.
• Design Database Scenarios for validating data by running SQL queries and performing Database verifications of Transaction data-logs using TOAD and PL/SQL.
• Set up the Test Environments with Web based Bank Setup application, in co-ordination with the System test team using IE7.
• Test the functionality of various Service components running on Sonic Soap stations(servers) - Name, Address & ID validation, Bank Data Velocity, Fraud, Government Compliance -- with XML requests and responses, using SoapUI and SoapUI-Pro.
• Perform Regression tests of Bank Setup required for testing the component services in the new builds for this Release, Release-1 on both the Windows and UNIX Servers with KShell scripts.
• Performance testing and load tuning using Eviware’s SoapUI-Pro 7.1.1 load tests.
• Create Test Strategy documents for all component services of the project in association with the Project Lead.
• Create Defects and track them through the various stages from assigning and activation through re-test and closure using Compuware’s Track Record.
• Prepare, Maintain and report the Test Metrics for System and User Acceptance Testing to the Project Managers and higher management.
• Plan the daily schedule of the QA department and report weekly progress using MS Project 2003.
• Co-ordinate between the Business Analyst team and the management team for tracking readiness of the services and reporting completion and / or sign-off.

Confidential - Lake Mary, FL

QA-Test Lead

Responsibilities:

• Review functional requirements with business users and generate test data and requirements.
• Create and execute Formal Test Plans for Functional, System and Regression testing using Quick Test Pro (QTP)
• Create test cases from signed off Business Design Requirements, Screen Definition and Technical Design Documents using Quality Center.
• Create and execute Database Scenarios for validating data by running SQL queries and performing Database verifications using Query Analyzer and Enterprise Manager.
• Set up the Test Environments with latest builds in co-ordination with the Configuration management team using Windows Installer and UNIX KShell scripts.
• Check the XML requests and responses(grey box) with WS Client and testcubelex
• Perform Smoke test for the new builds using QTP.
• Write SQL query’s to verify processed data, in the database tables using Query Analyzer, thereby validating .NET code functionality (white box) & debugging it.
• Create Test Strategy documents in Quality Center for every stage of the project in association with the Project Manager
• Create module list of components contained in the Release using Adobe Acrobat 8.
• Functional testing of the Diebold and the DeLaRu Cash Dispensers for Notes and Coins dispensing.
• Cash/Coin BIN loading & Unloading while Installing, Configuring & System Integrating with physical ports contending with Ithica Receipt printer and Topaz Signature Capture.
• Maintain the Problem Log and Job Log Process and inform the Test team to Retest Problem Logs and Job Logs with every new Release.
• Co-ordinate with Configuration Manager for Testing the Installation processes and Install Shields with every new Release.
• Maintain and report the Test Metrics for Functional, System, Regression and Beta to the Project Managers and to higher Management.
• Solve questions from Beta-Credit Unions as Subject Matter Expert (SME)
• Lead the Maintenance Team in testing, generating and tracking the Job Logs with Probe based Joblog system.

Confidential

Lead Test Analyst / Engineer

Responsibilities:

• Various Test Analyst and Test Engineer role responsibilities for start-up divisions implementing QA Processes.