SUMMARY

• Over 14 years of Software quality assurance and lead testing experience as IT professional wif an earned reputation for meeting strict deadlines and delivering mission critical solutions on time and wifin budget.
• Rich experience in translating Business requirements to understandable IT systems requirements and Implementing Service Oriented Architecture (SOA) & Procedures across the organization.
• Very good in automated test tools like Application Lifecycle Management (ALM), Rational Functional Tester, Silk Test, Test Link, TRAC and Quality Center.
• Over five years of experience in Contact Center applications using Cisco CTI, Virtual Interaction Manager VIM, UCCE, CVP and CUCM environments.
• Experience working collaboratively wif designers and other team members in managing complex projects and in the overall Enterprise Technical Direction.
• Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
• Excellent understanding of Software Development Life Cycle, Software Testing Life Cycle and Test Methodologies from project definition to post - deployment documentation along wif QA process.
• Expertise in Back end testing and writing SQL queries, Joins, and using Stored Procedures and Triggers using ORACLE 8i/9i/10g, MS SQL Server 7.0/2000, PL/SQL and Toad 10.
• Expert in planning and executing Functional Testing, Regression Testing, Integration Testing, Validation Testing and Project Management.
• Specialized in development of Test Plans, writing Test Cases and generating Test scripts.
• Extensive Development experience in various open source frameworks (Struts, Log4j, Ant, Hibernate, Spring & AJAX).
• Very Good in Object Oriented programming languages such as: J2EE and C++.
• Strong analytical, dynamic trouble-shooting and requirement traceability skills. Ability to adapt to changing professional work environment to implement testing solutions in an efficient manner using popular Automation Tools like Mercury and Rational
• Good Experience in Leading and Managing Project team of 15 members and over
• Good communicative, interpersonal, intuitive, analysis and leadership skills.
• Extensive work experience in System Testing, Integration Testing, White Box Testing, User Acceptance testing UAT, Functionality Testing, Black Box Testing and Regression Testing.
• Extensive work experience performing Web based Client/Server applications testing using Silk Test and Test Director.
• Possess Good Coordinating skills wif Onshore and Offshore
• Demonstrated integrity, problem solving, mentoring, stress handling and quick-learning abilities wif excellent technical, analytical, inter-personal, written and verbal communication skills.
• Good understanding of the Auto flow and Insurance industry business process.
• Involved in Project Planning, Coordination and Implementing various QA methodologies
• Experience working wif Java, Visual Basic, Oracle, UNIX, and Windows NT. Worked on Web-Based applications and Telecommunication applications.
• Proven ability to work efficiently in both independent and team work environments. Energetic and perseverant self-starter non for exceeding goals and objectives.
• Has substantial experience in Insurance, Financial Services, Banking, Home Loans and health care industry business processes.

TECHNICAL SKILLS

Technologies: IBM Mainframe, COBOL, ASSEMBLER, VSAM, CICS, SAS ASP, ASP.Net, ETL, Java, Struts, Log4j, Ant, Hibernate, Spring, AJAX, C++, HTML and XML

Mainframe Tools: RUMBA, TELON(online and Batch), JCL, VSAM, Xpeditor, File aid(IMS), Insync, Endevor, SPUFI and QMF.

Testing Tools: DOORS 8.3, ALM, Rational Functional Tester, Segue (Silk Test 7.0/6.0.3), Mercury Interactive (Test Director 7.0, Win Runner 6.02/7.01, Load Runner 8.0 and Quality Center 9.0

Reporting Tools: VIM 9.2, Business Objects XI R/2, Business Objects 6.5 (Reporter, Designer, Supervisor, Business Query, Web Intelligence, Webi SDK and Broadcast Agent, Report Scheduler, Crystal Reports.

Defect Tracking: TRAC 0.12.1, Lotus Notes, Quality Center 9.2, Test Director8.0, Bugzilla Version 2.17.3 and Rational Clear Quest 2002

Web Application Servers: IIS, Web logic and Web Sphere.

Browsers: Perfecto Mobile, Internet Explorer 9.0 and 11.0, Google Chrome and Mozilla Firefox

Databases: DB2, IMS DB, Oracle 9i, TOAD, Teradata, PL/SQL Server 2000 and MS-Access

Platforms: MS-DOS, Windows95/98/2000/XP and Windows NT and UNIX

Configuration Management: Perforce, Clear Case, VSS and CVS

Methodologies: SDLC, CMM and Object Oriented Design

Tools: Informatica 7.X, Microsoft Project, Microsoft Office, Microsoft Outlook and Microsoft Windows Net meeting.

Domain Areas: Insurance, Banking, Telecom, Automotive and Health Care

Operating Systems: Windows 2000/XP, UNIX and MVS

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Network Test Lead

Responsibilities:

• Interacted wif Business Users, Business Owners to gather the requirements for developing and modifying Universes and Reports accordingly.
• Review of the Technical design documents wif business partners.
• Created Repository, User Groups, Users assigned Profiles to Users using Supervisor.
• Provide support to other Test Analysts in terms of functional noledge of the application.
• Involved in Project Planning, Coordination and Implementing various Contact Center and Agency releases.
• Prepare the Requirement Traceability Matrix to make sure all the requirements are tested for Contact Center, Core Agency and Complex Agency.
• Test calls received using Computer Telephony Integration for different Line of Business call flow testing.
• Reported bugs using defect tracking tool TRAC.
• Provided KT sessions to the new resources coming on board.
• Functionality test for different call flows in contact center and core Agency
• Validated Agent, Call Type and Skill Group reports in VIM upgrades 8.4, 9.0 and 9.2
• Validated New Line of Business entity defines the rules used when on-boarding agents onto the system.
• Validated jobs using LOB and Templates to on-board new agents and re-skilling existing agents.
• Participated monthly releases.
• Worked on the Database Performance & Tuning and supported the Production System.
• Participated in Back end testing and writing SQL queries, Joins, and using Stored Procedures and Triggers using ORACLE 8i/9i/10g, MS SQL Server 7.0/2000 and PL/SQL
• Created Predefined client reports wif prompts and Dashboards and deployed these reports in the Virtual Interaction Manager.
• Created the User Groups and Users, Set up the privileges to them according to their requirement.
• Participated in all meetings held during the project and actively coordinated wif Developers and Business team.
• Browser compatibility testing performed for each report in Internet Explorer versions.

Environment: Cisco CTI, Cisco UCCE, Cisco CUCM, Cisco ICM, Cisco CVP, IP Communicator, Virtual Interaction Manager 9.2, ETL, Data warehousing, Lotus Notes, SQL Server 2005, ASP.NET, XML, Test Link, TRAC, Windows XP, Microsoft Project, Microsoft Word, Microsoft Excel and Microsoft Windows Net meeting.

Confidential, Bloomington, IL

Technical Test Lead

Responsibilities:

• Generated Claims using NECHO application.
• Developed and enhanced many COBOL programs for the various design processes.
• Responsible for the successful completion of Test design for the assigned category, including test condition grouping and test case creation.
• Communicate the status/progress to the Functional Integration Test Lead.
• Escalation point for the test designers and executioners.
• Actively participate in daily defect meetings - work wif the necessary resources to ensure all defects are driven out through resolution.
• Facilitate team status/checkpoint meetings as necessary.
• Provide support to other Test Analysts in terms of functional noledge of the application.
• Ensure compliance of Test processes.
• Actively involved in Test condition design - Testable item creation, mapping, and test condition creation.
• Involved in Test condition grouping - Group test conditions for Test Case creation.
• Test Case creation and Execution.
• Involved in performing updates to deliverables resulting from SMC & CA&P reviews.
• Was also involved in Test Script updates whenever there was a Requirement Change Notifications and Change Requests.
• Submitting data requests.
• Log, track, and verify defects.
• Created the Queries and Sub queries using SQL to perform the ETL validation.
• Providing weekly status report to the client.
• Participated in all meetings held during the project and actively coordinated wif Developers and Business team.

Environment: RUMBA, J2EE, Lotus Notes, JCL, DB2, IBM Mainframe, ETL, Xpeditor, File Aid, File Manager, and SPUFI, ALM, BEA Web logic Server 8.1, XML, Windows XP, Edit Plus, Rational Functional Tester, Microsoft Project, Microsoft Word, Microsoft Excel and Microsoft Windows Net meeting.

Confidential, Pasadena, CA

Sr. QA Engineer

Responsibilities:

• Prepared Test Scenarios after analyzing the requirement and functional specification documents.
• Prepared test data simulated NMF extract file using EditPlus software
• Prepared test data simulated HealthTrans extract files
• Prepared test data simulated Suppress/Unsuppress file
• Prepared test data simulated Plan to Plan Transfer file
• Prepared test data simulated Formulary Drug List & Member List file
• Prepared test data simulated Benefit File
• Load all the files (NMF, HT, P2P, Formulary files, Suppress/Unsuppress and Benefits) into the TeraData data base
• Validated the data results in teradata after assembly run
• Validated reports in Easy Reports Website
• Verified output files to Document Composition
• Validated load images in Image Repository
• Validated the printed EOBs as per new CMS guidelines.
• Validated the following sections in EOB: General Rules, Header Rules, Previous Plan Data, YTD Deductible Data, Initial Coverage, Coverage Gap, Catastrophic Coverage, Totals, MTD Data, RX Update, Customer Service, Envelope requirements, Formulary, FAQ, Glossary sections
• Communicate wif Developers, Business Analysts, project managers, and management to resolve Testing Issues and Defects
• Participated in all meetings held during the project and actively coordinated wif Developers and Business team.

Environment: Quality Center 9.0, BEA Web logic Server 8.1,TeraData SQL Assistant 7.2, DB2, IBM Mainframe, Xpeditor, File Aid, File Manager, and SPUFI, ETL, XML,J2EE, Edit Plus, Microsoft Project, Microsoft Word, Microsoft Excel and Microsoft Windows Net meeting.

Confidential, Irvine, CA

QA Lead

Responsibilities:

• Thoroughly analyzed the Business Requirements Documents and Functional Specifications documents for both Data and Application interfaces which obtain data from IMPACT.
• Prepared Test Plans and test cases for the Home Equity and Wholesale channel.
• Built, executed and validated Interfaces related Isolated Test scripts.
• Executed Wholesale Test Cases on different builds.
• Executed regression testing on Consumer Direct and Wholesale builds.
• Reported bugs using defect tracking tool Quality Center 9.0.
• Build the necessary test approach and estimate scope of effort for Project defects and enhancements.
• Well versed wif the implementation of Agile and Water fall approaches.
• Well versed wif the end to end process in QC.
• Participated in all meetings held during the project and actively coordinated wif Developers and Business team.
• Prepared System Test Plan, System Test Strategy and Test objectives for interfaces.
• Attended Status meetings, Bug Report Meetings and Business Meetings.
• Provided support across all SIT teams for Project issues.
• Built, executed and validated Interfaces related Isolated Test scripts.
• Work wif the Core Application and Forms (Dev) team to validate issues experienced during the Isolated or E2E execution effort.
• Responsibility for defect management.
• Equivalent Technical Test Planning, Test Script Preparation and Test Execution.
• Prioritize multiple projects and meet deadlines.
• Participated in Daily Triage Calls to report status and defend defects wif business.
• Coordinated wif Offshore team and assigned work accordingly to has round the clock accomplishment of work.
• Provided KT sessions to the new resources coming on board.

Environment: Application Lifecycle Management(ALM), BEA Web logic Server 8.1,TOAD 7.4.03, Oracle 9.0, Informatica 6.1 ETL, XML,J2EE, Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Outlook, SQL PLUS, MS SQL Server, SQL Query Analyzer, and Microsoft Windows Net meeting.

Confidential, Redwood Shores, CA

QA Lead

Responsibilities:

• Involved in Framework development for Confidential Client automation using Silk Test 7.0.
• Prepared Test Plans and test cases for the new features in Confidential client
• Prepared Test Scenarios after analyzing the requirement document
• Involved in new feature testing of Confidential Client.
• Creation of Test Cases and Review the test cases written by testers and providing recommendations as needed
• Regression test of Core Functionality during every cycle and or release.
• Executed Confidential Client regression testing on different languages using VMWare.
• Verified connectivity through different media like Wi-Fi, Modem, ISDN, GSM and LAN.
• Tested software updates for different versions of Confidential dialers on various window platforms.
• Tested connectivity of Dialers integrated wif different VPN’s like Nortel, Cisco and Checkpoint.
• Reported bugs using defect tracking tool bugzilla.
• Communicate wif Developers, Business Analysts, project managers, and management to resolve Testing Issues and Defects
• Attended performance meetings/weekly reviews by submitting weekly reports
• Participated in all meetings held during the project and actively coordinated wif Developers and Business team.

Environment: Silk Test 7.0, Perforce, Bugzilla Version 2.17.3, ALM, Java, Oracle 8i, Microsoft Windows 2000 Professional, Microsoft Windows XPP & Home, VPN’s: Cisco, Nortel, Checkpoint, Aventail and NCP, Firewalls: Black ICE, McAfee and Zone Alarm, Antivirus: Symantec, Trend Macro and McAfee

Confidential, Irvine, CA

Sr. QA Engineer

Responsibilities:

• Perform Manual testing of the application
• Perform Automated testing using Mercury Interactive Winrunner
• Develop test plan in Mercury Interactive Test Director for various modules in Proprietary Model
• Prepare Test Scenarios for Shared object, TPM DLL, Data transport, Credit parser and Credit Analyzer modules of Proprietary Model after analyzing the specifications and requirements document
• Execute test plans and test cases in Test Director for various modules in Proprietary Model
• Use Mercury Interactive Test Director for Bug Reporting
• Conduct Functionality testing, GUI testing, Integration testing and Regression testing during the various phases and releases of the application using Mercury Interactive Winrunner
• Perform Extensive Database testing on Oracle
• Acclaimed to be the best employee onboard by the Client
• Communicate wif Developers, Business Analysts, project managers, and management to resolve Testing Issues and Defects
• Provided Daily Status report, check list documents and weekly status reports to the Project Manager

Environment: Mainframe, Mercury Interactive Win Runner 7.5 and Test Director 7.6, BEA Web logic Server 8.1,TOAD 7.4.03, Oracle 9.0, Informatica 6.1 ETL, JUnit, Java in-house utilities, Putty, UNIX, Win CVS, Win SCP, Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Outlook, SQL PLUS, MS SQL Server, SQL Query Analyzer, and Microsoft Windows Net meeting.

Confidential, Woodland Hills, CA

QA Analyst

Responsibilities:

• Perform System Testing and System Integration Testing for CORPTAX ETS Software
• Perform Automated testing using Silk Test
• Development of scripts for the test cases
• Prepared Test Scenarios after analyzing the specifications document
• Communicate wif developers and Issue Submitters from various places using Microsoft Excel and resolve the issues
• Trained new testing staff and coordinated wif testers from other departments
• Communicate wif Developers, Business Analysts, project managers, and management to resolve Testing Issues and Defects
• Provided Daily Status report, check list documents and weekly status reports to the Project Manager

Environment: Silk Test 4Test language, Java, Microsoft Word, Microsoft Excel, Microsoft Windows 2000 Professional/Server/Advanced, Microsoft Windows XP, Microsoft XML Parser 3.0, Java 1.4.0 Run time Environment (deployed automatically wif CORPTAX ETS software), and Internet Explorer 6.0,Microsoft Windows 2000 Server/Advanced; Component Services 1.0; Microsoft XML Parser 3.0; MDAC 2.7; Oracle Net 8 Client 8.1.7.4, OraOLEDB driver 8.1.7.4, and Oracle Services for Microsoft DTC; IIS 5.0, MSMQ 2.0 (Part of Windows 2000), Microsoft Windows 2000 Server/Advanced, Component Services 1.0; Microsoft XML Parser 3.0; MDAC 2.7; Oracle Net 8 Client 8.1.7.4, OraOLEDB driver 8.1.7.4, and Oracle Services for Microsoft DTC.

Confidential, Woodland Hills, CA

QA Analyst

Responsibilities:

• Prepared Test Scenarios after analyzing the specifications document
• Review the Test Scenarios which was prepared by team members.
• Provided Daily Status report, check list documents and weekly status reports to the Project Manager

Environment: Microsoft Project, Microsoft Word and Microsoft Excel

Confidential, Troy, Michigan

Programmer Analyst

Responsibilities:

• Responsible for J2EE standard Deployments on Weblogic7.0.1, Coordinated wif Onsite team and client i.e. GMAC to establish a J2EE standard Deployments in Confidential Chennai.
• Performed System, Integration and Regression testing manually.
• Checked Front-end validations, Front-end creation (images, Forms and pages) and form validations on server side.
• Performed Backend testing using SQL Queries, PL/SQL Stored Procedures and triggers to verify dat data is inserted into appropriate tables.
• Analyzed and performed capacity testing of production database from time to time.
• Interacting wif developers to resolve application defects and for configuration management.
• Analyzed the Functional and Business requirements.
• Provided Daily Status report, check list documents and weekly status reports to the Project Manager

Environment: Oracle database server under Windows 2000, J2EE, JavaScript, HTML, Oracle 8i, Microsoft Project, Microsoft Word and Microsoft Excel and Web logic 7.01.

Confidential, Troy, Michigan

Programmer Analyst

Responsibilities:

• Coded the application as required using ASP and Visual Basic
• Created Test Cases, Test Scripts, Test Plan and Test Procedures and implement compliance of quality standards.
• Performed manual testing.
• Performed System, Integration and Regression testing manually.
• Checked Front-end validations, Front-end creation (images, Forms and pages) and form validations on server side.
• Defects were tracked, reviewed, analyzed and compared using Mercury Interactive Test Director.
• Performed Backend testing using SQL Queries, PL/SQL Stored Procedures and triggers to verify dat data is inserted into appropriate tables.
• Analyzed and performed capacity testing of production database from time to time.
• Interacting wif developers to resolve application defects and for configuration management.
• Analyzed the Functional and Business requirements.
• Provided Daily Status report, check list documents and weekly status reports to the Project Manager

Environment: Oracle database server under Windows 2000, ASP, VB Script, JavaScript, HTML, XML, Microsoft Project, Microsoft Word and Microsoft Excel and Oracle 8i.