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Lead/sr. Qa Analyst Resume

2.00 Rating

Dallas, TX


  • More TEMPthan Nine (9) years of experience in teh field of S/W Development, Business Analysis, Data Analysis, Quality Assurance Testing (Manual and Automation).
  • Domain Expertise: Telecom/Wireless, Financial, Mortgage/Foreclosure & Airline platforms.
  • Excellent experiences in each phase of teh QA life cycle and involved in all teh phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
  • Good knowledge working wif Foreclosure applications wifin Fanniemae such as TRAX, DARTS, SERFS, FCMS, QAS & Equator, which also deals wif Vendors (Bank of America, Chase, Wells Fargo, etc.)
  • Experience working wif automation tools such as Win Runner, QTP & Load Runner
  • Developed automated test scripts using QTP for regression testing.
  • Used QTP on a daily basis to create QAS functionality regression scripts wifin Fanniemae.
  • Created QTP scripts for web based and client server applications
  • Experience in analyzing businesses requirement documents (BRD), High level documents (HLD), and Functional Requirement Specification (FRS), System Design Specification (SDS) and test methodologies from project definition to post deployment documentation.
  • Experience in Create, Design and Develop Test Strategies, Test Roles, Test Plan, Test Cases, Test Scripts, Test Reports and Metrics for E2E, Regression, Production or CR based testing using defect management tools such as Quality Center/Test Director, etc.
  • Experience in testing Client/Server (2 - Tier), Multi-Tier, Web Based, middleware and Commercial Stand-Alone applications includes Web Services and web applications for various clients such as Telecom/ Financials
  • Executed Regression scripts using QTP for each release to make sure that teh overall functionality of teh application is not broken.
  • Experience wif Different Methodologies such as waterfall, V model, SDLC 1.0.
  • Excellent understanding of all phases of Software Development Life Cycle (SDLC) & STLC
  • Experience in Production Support while deploying teh code and testing defects after teh deployment based on teh IA’s & CR’s. Done Sanity/Smoke Tests before production in ST/UAT environment.
  • Experience wif Financial activities such as Payment Method, ACH transactions, agent commission, credit card, checks, cash, coupons, debit card, default credit card, system generated
  • Strong SQL skills, experienced wif query reporting tools and Unix Shell Scripting.
  • Experience in QA Testing in distributed Unix Environment wif Oracle databases as back end, and performed “end-to-end testing”, “back-end testing” and Networking Testing.
  • Used Different Defect Management/Bug Tracking tools such as PVCS Tracker, Quality Centre, Test Director, Jack Track, Synergy and Rational Clear Quest to track bugs.
  • Working Knowledge of DSL, Networking, AS/400, IBM Mainframe, DWH, People soft, CRM & Siebel Platforms.


Automated tools: HP (Mercury) Win Runner, Load Runner, QTP and Silk Test.

Operating Systems: UNIX, Sun Solaris, Red Hat Linux, MS Dos, Windows XP and Vista

Bug Reporting: TD, QC (Quality Center), PVCS Tracker, Jack Track, Synergy and Clear Quest.

Languages: PL/SQL, C, C++, JAVA, J2EE, Python & Perl.

GUI Tools: Visual Basic 5.0/6.0, Power Builder 5/8, VC++, and MS Office.

Databases: MS Access, TOAD, Gloden, Oracle, Sybase, T-SQL, SQL Server and DB2

Web Technologies: Web Analysis, HTML/WAP/ASP/JSP, DHTML, Netscape, IE, and ASP/VB.NET

Applications: MS Office, PowerPoint, VSS, CC-Mail, Clear Case and WebEx.

GroupWare: Lotus Notes 6.5, Lotus Script, and Domino and MS Share Point

Application Server: ILOG, Web Logic 5.1, WebSphere 6.1/7, AS/400, IBM Mainframe

Network Protocol: TCP/IP, SMTP, HTTP and FTP.

OLAP/ETL Tools: Crystal Reports, Cognos, Informatica, Ab Initio Brio, and Business Objects.

Test Languages: Test Script Language (TSL), VB Script, and Java Script.

Web Services: SOAP, WSDL, UDDI, XML, and WSDP


Confidential - Dallas, TX

Lead/Sr. QA Analyst


  • Experience working wif Mortgage loan servicing Applications, such as “LSAMS”, “REMEDY”, “FILENET” using IBM main frame and windows platform.
  • Excellence experience working wif Servicing/origination/reverse mortgage applications
  • Working wif Green Screen using various technologies.
  • Leading teh team of 4-6 members on site and off-shore model
  • Validating teh reporting objects in teh reporter against teh design specification document.
  • Validating teh data files from source to make sure correct data TEMPhas been captured to be loaded to target tables
  • Extensively used Informatica to load data from Flat Files to Teradata, Teradata to Flat Files and Teradata to Teradata
  • Executing and monitoring jobs through Control-M.
  • Designed and developed UNIX shell scripts as part of teh ETL process to automate teh process of loading, pulling teh data for testing ETL loads.
  • Written several shell scripts using UNIX Korn shell for file transfers, error log creations and log file cleanup process.
  • Identify teh primary key (logical / physical ) and put update or insert logic
  • Deleting teh target data before processing based on logical or physical primary key
  • Preventing occurrences of multiple runs by flagging processed dates
  • Reviewed Informatica mappings and test cases before delivering to Client
  • Written Test Cases for ETL to compare Source and Target database systems.
  • Functioned as a Test Management Lead in managing Manual test teams both Confidential onsite and Offshore and estimation planning of resources in teh team based on teh scope of work.
  • Liaison between functional teams and ensuring teh Integration testing activities are carried out from third party systems
  • Total Test management for teh Project and tracking activities to completion and managing Issues and Risk that occur during teh Pre and Post Upgrade testing.
  • Test Lead for Defect Management and Migration in Test Management office using Quality Center and Star Team.
  • Requirement Analysis and maintaining Requirements Trace matrix and Preparation of Test scenario /Test Cases /Test Data, MS Team Site is used for maintaining teh documents
  • Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve teh system performance
  • Automated and scheduled teh Informatica jobs using UNIX Shell Scripting.
  • Validated teh ETL Scripts in teh Target Database (Oracle) for creating teh cube before migrating it to SQL Server.
  • Validated teh OLAP cubes generated in SQL Server Environment.
  • Worked wif all kinds of Teradata load utilities
  • Involved in validating teh aggregate table based on teh rollup process documented in teh data mapping.
  • Written several complex SQL queries for validating and verifying teh data across different databases including SQL Server 2008 and Oracle 10g.
  • Prepared test plans/test schedules wif inputs from Project manager and development team
  • Tested teh application by writing SQL Queries and creating pivot views as to perform back-end testing.

Environment: SQL, PL/SQL, Business Objects XIR2, UNIX, Shell Scripts, Teradata V2R6, SQL Assistant 12.0, MLOAD, FLOAD, TPUMP, IBM Mainframes, Oracle, SQL Plus, MS Access, SOAP, XML, XML Spy, SQL, TSO/ISPF.NET, JavaScript, TFS, MTM, SOAP UI, Surveyor, ASP.net, HTTP, Microsoft office Windows 7, Share Point on Windows XP Professional, Snag IT and etc..

Confidential - Dallas, TX

Sr. QA Analyst


  • Experience working wif MOBILE & Online Banking Applications, such as “Android”, “iOS”, “Windows” platform.
  • Leading team of 6-8 members onsite and offshore based on teh project size.
  • Strong QA methodologies used when working wifin teh organization.
  • Excellence experience working wif servicing of mortgage systems
  • Working wif web based and client server applications using different technologies such as .NET, JavaScript, ASP, HTTP, JAVA, and SQL etc.
  • Experience wif batch systems such as EOD jobs, EOM jobs; etc.
  • Experience Security testing for Online Applications
  • Expert in testing Black Box, White Box, Regression, Negative, Boundary, Stress, and Performance.
  • Developed automated test scripts using Microsoft excel and uploaded them into TFS and MTM
  • Experience wif client management and relationship building skills and external clients
  • Experience & Influence spans internal to QA and across other departments
  • Works independently wif Tech Leads & PMs, VPs, and SVPs for best practices in place.
  • Documented teh bugs that were found during teh process of manual and functional testing and reported teh same to teh Manager and teh developers
  • Worked closely wif team members to understand teh application (business requirements) and deadlines which testing needs to be completed.
  • Performs cross-functional duties wifout guidance for multiple projects.
  • Executes test cases, analyze report results makes recommendations for improvement as a result.
  • Supports QA efforts during pre and post implementations.
  • Supports major quality initiatives that may span multiple departments.
  • Advocates for improved quality practices throughout teh organization; synthesizes new methods wif measurable positive changes to company operations.

Environment: .NET, JavaScript, QTP 10.0, ASP, HTTP, TOAD, SQL, PL/SQL, SQL Server, IIS web service, HTTP Watch, Paros, UNIX, Clear Quest, Microsoft Visio, Excel, Word, Power Point, Android, iOS, Windows 7, Share Point on Windows XP Professional

Confidential - Dallas, TX

UAT/BAT Analyst


  • Working in Foreclosure department for CLM&CRM (Credit Loss/Risk Management) which are Java based applications, this deals wif pre foreclosure and after foreclosure activities.
  • Excellent experience working wif QAS, QAS2 & TRAX applications
  • Developed automated test scripts using QTP for Regression Testing.
  • Enhance automation scripts to maximize test coverage and improve test efficiency in Keyword Data Driven Testing.
  • Mapping Custom Objects to Standard Objects inserted GUI, Bitmap and Text checkpoints to compare teh current behavior of teh application being tested.
  • Perform Data driven testing wif multiple inputs and record teh behavior of application.
  • Used Checkpoints to identify whether teh application is functioning properly by comparing current value of particular property wif teh expected property.
  • Parameterization and data table creation for teh parameters in QTP.
  • Maintain teh Object Repositories in Local and shared.
  • Implemented BPT automation Test scripts Using VB Script.
  • Extensive use of QTP in creating user-defined functions and complied modules.
  • Familiar/Experience working wif DARTS, FALCON, FCMS,SERFS & EQUATOR applications
  • Analyzed BPS documents, HLD documents, Path Analysis documents and Workflow diagrams to understand teh new requirements or enhancements to teh CLM application.
  • Experience working wif Underwriters, Appraisers and Managers in NUC department.
  • Performed Functional, Regression, GUI and End to End testing of Asset Recovery, Valuation and Sales functionalities.
  • Shadowing wif Business users for real scenarios in CRM and CLM Applications to make sure regression test scripts are matching teh real functionality
  • Extensively used Quality Center for designing and executing test cases for functional and Regression testing of CLM and Valuation Dashboard releases.
  • Performed requirements traceability matrix (RTM) of test cases to business requirements to ensure coverage.
  • Regular meetings wif Business teams and Development teams for requirement changes.
  • Clear Quest is used as defect-tracking system to track defects and Clear View used for generate reports.
  • Documented teh bugs that were found during teh process of manual and functional testing and reported teh same to teh manager and teh developers
  • Worked closely wif team members to understand teh application (business requirements) and deadlines which testing needs to be completed.
  • Interacted wif developers to resolve teh defects found during teh testing phase
  • Performed shakeout testing Confidential teh time of implementation

Environment: Java, Java Swing, Toad, JDBC, Oracle, SQL, PL/SQL, UNIX, Quality Center 10, Clear Quest, Clear View, Doors, QTP 10, Microsoft Visio, Business Objects X1, IBM Mainframe, Humming bird (Exceed) Share Point on Windows XP Professional

Confidential - Atlanta, GA

System Test Engineer


  • Excellent experience as an E2E Amdocs System Test Engineer in teh System Test Group.
  • Involved Business review meeting wif Business Teams for each release to understand teh system specifications & changes of teh versions/release.
  • Reviewed and analyzed system requirements, to understand teh customizations design and implement testing strategies
  • Experience in Gathering BRD, HLD, FRS & SDS to prepare Test Strategy and plan for teh CR’s or project to coordinate and schedule teh process for execution
  • Worked several CR’s from initial stage till production deployment. Such as Setting up Data and creating Test Requirements, Test Roles, Test Cases in Defect Management of Quality Center 9.2.
  • Performed E2E (End to End) CR based testing independently & as a team such as CSM Lite. Caller Tunes, XML iBilling format, Bonus Minutes, Care Desktop, PR Address, Data RC, EPSI Phase II, etc.
  • Validated teh Web Services (SOAP), both Request and Response messages. Validated teh protocols (TCP/IP, HTTP and HTTPS).
  • Experience wif Web Services and ETL Tools wif Middleware teams
  • Tested & Developed XML test files based on XML schema. Validated teh J2EE Web services.
  • Used SOAP UI tool for XML Spy testing while merging “PAG” system to “Amdocs EPSI” System.
  • Worked on XMLSPY for all teh Creation and Editing of teh XMLS & XML Validation Testing For various Middleware Interface applications
  • Experience in testing credit cards & ACH transaction validation in CSM & Web Application.
  • Developed automated test scripts using QTP for Regression Testing.
  • Enhance automation scripts to maximize test coverage and improve test efficiency in Keyword Data Driven Testing.
  • Performed Backend testing such as Manipulated data and creating, editing, and manipulating files for END OF THE DAY, Usage (MPS/MAF) and Billing activities.
  • Provided support & coordinated wif QAT/UAT Teams and Confidential Business testers.
  • Involved in complete bill validations based on bill images, online and database values.
  • Used Citrix servers to access remote applications (CSM, SOAPUI, UNIX and Databases).
  • Used HP Quality Center as a Data management tool to write and modify Test Plans/ Cases

Environment: HP Quality Center 9.2, AMDOCS SAMSON (Ensemble), TOAD, QTP, Gloden, SQL-Server2000, JAVA, JSP, J2EE, Java/VB Script, SOAP UI, Web Services (XML, HTML), XML SPY, Windows NT/2000, UNIX and Citrix MetaFrameXP Server.

Confidential, Overland Park, KS

Support Analyst


  • Worked as a UAT support Analyst/Tester for UAT Batch processing team for All Backend applications in Unix/Linux and SQL database, including Amdocs Billing, MAF, MPS, AR, EOD Jobs, Daily Daemons, Collection jobs, Phase in Jobs & Enabler Prepaid modules.
  • Also supported Frontend Applications such as CSM (Ensemble), eCare, FTD, RPL, Price plan, WM, & Switch
  • Supported and assisted onsite and offshore Confidential Nextel UAT and Business Teams for teh Releases/Versions of 1.0, 2.0, 3.0, 3.5, 4.0, 4.5, 5.0, 6.0
  • Provided Training and knowledge transfer to set up offshore UAT Support Team (ABSI Team).
  • Involved Go/No Go meetings before production deployment of teh new release/version.
  • Coordinated wif 3rd party IT interfaces teams for teh UAT testing before production deployment.
  • Performed Integration, Smoke, Sanity, Black Box & Acceptance Test testing.
  • Worked on XML Validation Testing For Different Middleware Interfaces.
  • Worked wif Switch Control XML files to validated and cross checked wif expected values
  • Provided support for Prepaid (Boost) testing wif Handset
  • Verified results by entering pin numbers on IVR systems and validating teh results
  • Worked wifin multi team environment to communicate well both orally and in writing for teh issues rose during teh shift. (We worked 24/7, 3 shifts).
  • Ran Billing, Billing Clean up, Restart process, Billing Reports, Undo Process, Confirmation Process, SAS Processes, QA Re run Process in Ensemble and Enabler side.
  • Involved and supported testers for third party tool such as Telecordia in Prepaid test scenarios.
  • Supported issue requests opened by testers for CSM EOD, AR Phase In, Billing, & Enabler App.
  • Used Amdocs RPL Tool to validate Voucher Activations, Pin numbers/Credit or debit Card details and verified FBF Bills after confirmation wif valid activations
  • Used UNIX extensively to Copy Hot Fixes and make sure fixes are available on top of Build push.

Environment: Java/J2EE, JSP, Oracle, TOAD, SQL Server 2003, Web Services (XML), AS400, Amdocs Ensemble and Enabler, CRM, SQL, PL/SQL, UNIX, Windows2003, XP, IBM Mainframe, Microsoft Office Professional, QTP, HP Quality Center 9.0, Synergy.

Confidential, Richardson, TX

QA Test Engineer


  • Worked as a part of Rollover QA team as a QA Analyst on teh Rollover Redesign Project. Rollover Redesign involves a complete redesign of teh database to make it easier to maintain teh Rollover data in teh tables. Current Rollover data model is more complicated and it TEMPhas information stored in several tables.
  • Based on teh business requirements developed test scenarios, test plans and test cases.
  • Tested Calendars, involved in CSM, Usage (MPS/MAF) and Billing
  • Helped tech support in environment shakeout for different versions (8.6,9.0 & 9.1)
  • Used in house tool Jack Track for defect tracking and project involved in E2E testing
  • Knowledge and understanding of Telegence/ Ensemble online billing system, MPS/MAF system.
  • Involved in complete bill validations based on bill images, online and database values.
  • Worked on both Rollover redesign off (8.5, 8.6) and Redesign On (9.0) versions.
  • Worked wif Oracle 9i (9.2). Performed back end testing and data analysis using SQL commands.
  • Used Citrix servers to access remote applications (CSM, UNIX and Databases).
  • Used Test Director as a Data management tool to write and modify Test Plans and Test Cases
  • Worked extensively in teh team as a project Team member in Application requirements, Planning and Testing. Worked on Emergency Change Requests
  • Interacted wif developers in fixing unknown exceptions, written complex SQL queries
  • Involved and coordinated wif QA team, Data team, Conversion and Development

Environment: TestDirector8.0, Clear Case, Jack Track, AMDOCS Telegence, Symantec Network Security, Oracle, SQL-Server2000, SQL, DBA, TCP/IP, HTTP, Windows NT/2000, UNIX and Citrix MetaFrameXP Server.

Confidential, Dallas, TX

QA Tester


  • Reviewed and analyzed system requirements, to understand teh customizations design and implement testing strategies
  • Wrote new Test Plans and enhancing existing Test Plans to in corporate and capture new business rules or specifications
  • Involved in functional testing of teh Domino Server Deploying Client Files, Team Asset files and communications and other kinds of teh company’s audit files using Win Runner
  • Performed Security Testing, GUI testing, and Data Validation testing
  • Performed Ad-hoc, System, and Regression, Integration, White and Black box testing Confidential various phases of teh development and test cycles
  • Performed data migration using SQL Queries and programmed wifin Java/J2EE
  • Used Clear Quest to track teh bugs and modify/updates test cases.
  • Involved in SHAKEOUTS testing for 8.5/8.6/9.0 Versions.
  • Heavily used Test Director for bug tracking, reporting and logging of defects

Environment: Clear Case, Clear Quest, Requisite Pro, IBM Lotus Notes 6.0&6.5, Oracle 9i, SQL, PL SQL, C++, Java, J2EE, .Net, MS Office, MS Project, Public Sector Domino 6.0, Windows 2000/XP

Confidential, Dallas, TX

Support Analyst


  • Involved in all stages of monitor & testing process
  • Tested various Text-Hyperlinks and Image-Hyperlinks of Home page and different pages.
  • Performed positive and negative testing and tested for boundary cases
  • Develop Test scripts and execute teh scripts to perform Manual, Auto, and Functionality testing
  • Used Vantage Networking Monitor tool for Validation and Verification
  • Performed manual Quality Assurance Testing on aa.com (My Account and Registration) web application on various operating system and network environments
  • Worked closely wif Compuware and Confidential &T team to verify teh Monitor process best approach for each project or product releases
  • Involved in teh meeting to update teh status of teh tool as it interacted wif probes and Airport Kiosks connected wifin teh Confidential &T and Confidential network.
  • Verifying teh monitor on teh screen for teh accurate results.3

Environment: Vantage (network monitoring tool), Win Runner 7.6, Test Director 7.6, Load Runner 7.6/7.8, QTP 6.5, PVCS Tracker, Java, J2EE, PL/SQL, C++, HTML, Visual Basic, SQL, Oracle9i, SQL Server 2000, WebEx, Windows2000/NT, Crystal Reports.

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