Objective

• Responsible position in Software Quality Assurance and Management.

SUMMARY

• A self - starter and self-motivated QA Manager with a broad mix of in-depth knowledge, skills, and experience in software quality assurance and testing methodologies.
• Experience in working for both established corporations and growing startups.
• Work effectively in leading, managing, and directing QA and Development teams and performing hands-on testing with fast bug-found rate resulting in on-time and high quality releases.
• Solid experience in testing cloud, SaaS, web-based, e-commerce, business, sales, marketing, contract, finance, order, billing, invoicing, accounting, enterprise applications, email messaging products, auctioning software, academic, advertising, media, search of ERP, CRM, HCM, and SCM applications.

TECHNICAL SKILLS

Languages: JAVA, C#, .NET, Ruby, PHP, HTML, XML, JSP, JavaScript, REST, JSON, SQL, UNIX Shell Scripting, Pascal, Cobol, REXX, DCL, Segue 4Test; ColdFusion, Servers & Apps Tomcat, Apache, IIS.

Test Automation and Tools: Borland/Segue QA Partner & Silk, HP/Mercury TestRunner/WinRunner, AutomatedQA TestComplete, Selenium, QuickTest Professional (QTP), RadView WebLOAD, JMeter, Grinder, VMware, Splunk, Lyris/Sparklist, QlikView, ScoreCard, Eclipse.

Operating Systems: UNIX (Sun Solaris, AIX, Pyramid OSx, AT&T), Linux (Red Hat, Ubuntu, Mandrake),Windows 95/98/2000/2003/ ME/NT/XP/Vista/7/8, OS/2, MacIntosh OS, DOS, VM, HP MPE.

Databases: Oracle, MySQL, OS/2 RDBMS, MS Access, SQL Server - DB Tools SQL*Plus, SQL Developer.

Hardware: PCs, Sun SparcStation, SunFire, SunV215, SunE10K, NCD, MacIntosh, iMac, DEC VAX, HP 3000, Pyramid MIServer, Set-Top-Box.

PROFESSIONAL EXPERIENCE

QA Manager

Confidential

Responsibilities:

• Using Oracle Applications E-Business Suite (EBS), Global Single Instance Test Environments, and Oracle Applications Labs Test and SQL Developer Tools, test Subscription Plan Management (SPM) project for Oracle Cloud Fusion CRM, other Cloud and regular products with SaaS, IaaS, and PaaS delivery and service models.
• Sales, Marketing, Finance, Accounting, and Metered Billing (SPM) consist of the following end-to-end modules, features, and functionalities:
• Test proprietary Custom Support and internal applications such as MOS, SPS, and TAS.
• Develop Test Plan, Test Cases, and Hands-on Testing.
• Collaborate with QA Teams in Bangalore, Hyderabad, Pune, and Mumbai.
• Development uses Agile Methodology and JIRA Agile tool for Scrum, Sprint, and Stories.

QA Manager

Confidential

Responsibilities:

• Created QA Department and implemented QA Processes and Procedures.
• Designed and developed Test Plans, Test Cases, and defined Testing Methodologies for each release.
• Sole QA to test the following concurrent MIS projects:
• Architected automation framework and developed automation with Selenium.
• Released projects on-time and in highest quality with customer satisfaction.
• QA of Confidential Marketing applications and products.

QA Manager

Confidential

Responsibilities:

• Technology for development includes Cloud (Private, Public, Hybrid, Service, Virtualization, etc.) in Rackspace and EC2, Eloqua for user tracking, Pentaho for Dashboard, Business Intelligence Analytics, Persona, and Zuora.
• Architecture includes Multi-Tenancy, Security, Single Sign-On, Just In Time, MySQL Database, JRuby for UI.
• Infrastructure design to safeguard from Denial of Service, Memory Leak, Disaster Recovery, Data Loss, Volume of Concurrent Users, and Service Level Agreements.
• Project uses Boomi Connector and Widget to integrate DCBA with Salesforce.com (Enterprise, Professional, Group Editions and License Management Application), Intuit’s QuickBooks Online and Enterprise Software, Microsoft Dynamics Great Plains and NAV, NetSuite, SAP Business One, Sage Accpac and MAS ERP.
• Develop QA and UAT environments from scratch including evaluation and selection of Bug Tracking Databases - Trac and JIRA, Selenium for Automation, JMeter and Grinder for Performance.
• Design Test Plan and Test Case templates, develop Test Plan, Test Cases, and develop automated Test Suites to run Firefox, IE, Chrome, and Safari browsers on Windows Vista, XP, 7, 8, Linux (Redhat, Ubuntu) OS.
• Project uses GitHub for Source Control and Jenkins for Build. Design and develop automated Continuous Integration Build Process from Build to Build Acceptance by automated regression suite.
• Sole QA to test milestone releases with defined testing methodologies in Test Plan and Test Cases, verify weekly content updates by content provider - Native Instinct (NI), and text by Technical Writer.
• Conduct Test Plan, Test Cases, Design Review Meetings, and Bug Triage Meetings. Hands-on Manager.

QA Manager

Confidential

Responsibilities:

• Manage, lead, train, plan, build, mentor, hands-on testing, and assign tasks on a daily basis to onshore QA Team in San Carlos and offshore QA Teams in Bangalore, India and Beijing, China to test 5 web portals and about 20 concurrent products, projects, and in-house tools from global development sites in U.S., China, South Africa, and UK. Hands-on Manager.
• Test GUI and backend with Tomcat, Apache, Oracle database, News, Media Servers, and Network of the Java and C# .Net web-based application with components such as Previews, Highlights, Watch Online, Watch Live, Video on Demand, Downloads, Promotion Code, Pay Per View, Package, All Access Pass with embedded and integrated players provided in the sites such as Windows Media Player, Flash Player, TVU Player, and functionalities include Registration and Purchase with Credit Card, Advertisements, content, links, Editor’s and Publisher’s functions, etc.
• Testing methodologies include Blackbox, Whitebox, JUnit, NUnit, API, Load and Performance, QTP for Automation, and activities to install and push builds. Perform Load and Performance Test using Grinder.
• Development methodologies include Agile/Sprint/Scrum.
• Implement and constantly improve on QA processes and procedures, evaluate automation tools and develop automated regression suites.
• Design PRD, Test Plan and Test Cases templates and develop Test Plan and Cases for releases.
• Assist in Sales Events and Trade Shows to increase Registration and promote Sales.

QA Manager

Confidential

Responsibilities:

• The former Liberate Company acquired by Confidential to develop digital video, IPTV, Video and DVD on Demand, middleware for Set-Top-Boxes and Servers Suite for broadcast TV.
• Projects use MPEG and DOCSIS architecture. Before acquisition, QA was down to one Engineer.
• After acquisition, hired to rebuild QA team and implement processes and procedures for Testing, Build and Release, to test Company’s 10+ legacy and new products with frontend’s Set-Top-Boxes and backend’s Servers Suite, Contents, Database, and Headends, each product has a monthly release. Set-Top-Box Testing includes kernel, image, porter, bootloader, firmware, middleware, software, and hardware verification.
• Servers Suite Testing includes Command, Proxy, Security, Transcoder, Datapoint, Mediacast, TVInfo, and other vendors’ Servers. Test TV Emulators on desktop.
• Develop Test Plans for all products and active participation in hands-on testing.
• Automation developing with in-house tool Webmation. Develop Release Notes, ReadMes, documentations, and package files for releases.
• Communicate with other Company sites, manufacturers, vendors, and customers in global locations. Hands-on Manager.

QA Manager

Confidential

Responsibilities:

• Confidential is an online media company specializing in vertical search and providing relevant content, advertising, and solutions for consumers, advertisers, and publishers.
• After shutting down the QA Department for three years during economic downturn, hired to recreate, staff, train, implement processes and procedures for QA Department.
• Tested both the old AdvertiserCenter site written in Java which was replaced by the new Marketplace site written in Ruby on Rails, each application has components and features of Keywords, Listings, Campaigns, Traffic, Reports, Accounts, Budgets, Billing, etc. Designed testing methodologies, developed Test Plans and Test Cases to thoroughly test the client, app and web servers, database, search engine, and API with all projects released on-time with challenging schedules.

Director of QA

Confidential

Responsibilities:

• Confidential had three product lines and multiple concurrent projects, each line developed an advertising application in web and desktop for the media’s Local Cable, Network Cable, and Broadcast TV companies.
• Each application had components of Sales Mgt, Traffic including Planning, Programming, Scheduling, Reports, and Finance but the three applications were developed with different architectures, languages, databases, and technologies.
• For about a decade, Confidential did not have a formal QA Department, hired to start, create, staff, train, lead, manage, direct, plan, budget, and implement processes and procedures for the QA and Engineering Departments.
• Successful record of developing Test Plan and Cases, completing all testing methodologies, and releasing all projects/products with aggressive schedules and resource constraints on-time and in high quality.
• Evaluated and deployed TestComplete for automation. Hands-on Director.

Sr. QA Director

Confidential

Responsibilities:

• Confidential offers features like Hotmail plus other functionalities. End-to-end tested Confidential 's email messaging system, anti-spam and custom filters, allow and block lists, security, search, mail folders, plain text & HTML compose, address book, personal domain, newsletters & magazines online signup, free & premium registrations, desktop client, etc.
• Features developed in HTML, PHP, Linux, MySQL, and Apache Server. As a self-starter in the startup, managed the QA Department and implemented Development and QA processes and procedures.
• Shortened test cycle from 4 to 2 weeks with high quality releases. Also directed and drove the Engineering Dept. and worked with cross-functional groups. Hands-on Director.

Lead and Senior SQA Engineer

Confidential

Responsibilities:

• Tested all of Confidential ’s auctioning software in Core, subsidiaries, regionals, international, cobrands, live auction, premiums such as automobiles, real estates, antiques, jewelries, etc., specialties, accounting, billing, and admin tools of the frontend, backend, and SQL DB integrated software.
• Developed test plans and test cases for the projects, QA Processes and Procedures, Training Manuals, and Guidelines for the QA Department, and Silk for Automation. Led and managed a team of over 25 QA Engineers to test and release software on a weekly basis.
• During pre-IPO, Confidential did not have a QA Department, software quality was tested by vendor. After IPO, hired to create, grow, and train the QA Department from 5 to 60. Top performer in the QA Department.

Lead & Senior SQA Engineer

Confidential

Responsibilities:

• Prior to eSuite Mail testing, performed as Project Team Lead and Manager, tested various releases of cc:Mail messaging systems of Mobile and Web client with a 24x7 DB8 Server and its Administration Tools on multiple platforms such as DOS, Windows for Workgroup, Windows 95, NT, OS/2, and Mac. Automation test suites and test harness were developed with MKS Toolkit and QA Partner.

Staff SQA Engineer

Confidential

Responsibilities:

• Hired for company’s new communications products - Global Access Services and Global Access for VM Host, using LAN (token ring, NetBios, and ethernet), WAN, bridges and host connection, and Metaphor’s desktop and capsule software running on OS/2.
• Product also OEMs XcelleNet’s Network Manager for network mgt. Developed test plans with FrameMaker, designed and created test labs, developed test scripts, test matrices, and performed testing; all tasks done independently.
• Provided in-house training and developed class material on the product. Used TestRunner by Mercury as automation test tool. Received OUTSTANDING AWARD on completion of the Global Access projects.

Staff SQA Engineer

Confidential

Responsibilities:

• Responsibilities include qualifying OSx (UNIX) operating system and kernel with UCB and AT&T universes on different platforms. Well versed with system administration, and UNIX standards’ compliance and conformance test suites such as SVVS, POSIX, Perennial, etc.
• Communications testing including I/O subsystem, X.25, dual ethernet, and hardware testing including boards and adapters. As a Staff Engineer, responsible for developing test plans and test matrices, planning and scheduling of both human and machine resources, and directing a QA team.

Quality Engineer

Confidential

Responsibilities:

• At the Regression Factory of the Network Test Center of the Business Networks Quality Lab., responsibilities included Regression and Joint Reliability Testing, Power Failure Testing, Platform Certification, Serial Device Certification, Network Test Suites Automation, and Development of Network Topologies.

Systems Validation Engineer

Confidential

Responsibilities:

• Responsibilities included testing software and some hardware, maintaining bug database.
• Testing methodologies included Performance Test, SMART/LAN, and Novell Performance.
• Compiled performance results, measure rates of throughput and plot into statistical graphs for comparison, analysis, and evaluation.