SUMMARY

• 17 years of strong QA and UAT experience.
• 8 years of Mortgage and Loan Origination experience.
• 6+ years of Website testing.
• Leading On and Off Shore QA teams.
• Mentor and guide team members.
• Implementation of Quality Assurance Processes and Methodology.
• Motivated and a fast learner.
• Quality Center Administrator

TECHNICAL SKILLS

Testing Tools: WinRunner 7.5 (Web) and Quality Center

CM Tools: Clear Case and Clear Quest by Rational

IBM: AS400

O/S: Windows 95, 98, NT, 2000, XP, Vista, 7 and IBM OS400

Windows Tools: Office 2000, 2003 & 2007, MS Project, and Visio

Mortgage: 8+ years of Wholesale and Retail Mortgage experience.

Satellite: 5 years of Confidential Set Top Box

PROFESSIONAL EXPERIENCE

Confidential

UAT Lead Contractor COE Team

Responsibilities:

• Lead UAT Team to meet release cycle timelines.
• Support UAT script execution.
• Develop test plans and test scripts for projects and initiatives.
• Create, update and distribute planning and execution reports.
• Work with QA and SIT partners during project testing cycles.
• Actively participate in meeting with LOB, SIT, QA, and Technology.

Confidential, CA

Sr. Test Analysis/UAT Consultant

Responsibilities:

• Develop UAT test cases for new Pharmacy software.
• Develop UAT Testing Strategies for Business.
• Provide input for process improvement.
• Execute QA and UAT test cases.
• Review User Stories.
• Mentor and Supervise Junior testers
• Provide analysis for new and existing User Stories.
• Provide local team support on Quality Center.

Confidential, Irvine, CA

Sr. Test Analysis/UAT Consultant

Responsibilities:

• Perform User Acceptance Testing for a new web based application and rules engine.
• Develop UAT Testing Strategies for Business.
• Developed test cases for User to execute.
• Analyze and review Business process/documents.
• Create and maintain folder structure for HPQC project.
• Script UAT test cases for Business.
• Provide test support during User Acceptance Testing.
• Liaison between Business and QA.
• Mentor and Supervise Junior testers.

Confidential, Costa Mesa, CA

Sr. Test Analysis Engineer

Responsibilities:

• Analyze and review Architecture documents for Change Request.
• Analyze System Requirements.
• Provide Impact Assessments for upcoming Change Request.
• Attend architecture and design meetings.
• Work with Developers and Architect to resolve questions from requirement documents.
• Create Test Titles and Test Conditions.
• Create manually executable test cases for System Test Team.
• Mentor and Supervise Junior testers.
• Import and maintain test cases in HP Quality Center.
• Provide local Administrator support for HP Quality Center.
• Execute test scripts on Confidential Set Top Boxes.
• Defect tracking using ClearQuest.

Confidential, Orange, CA

Software Quality Assurance Lead

Responsibilities:

• Leading a team of 12 QA members, 7 On Site and 5 Off Shore.
• Responsible for monthly LOS website production release cycles.
• Coordinate and track all QA activities for on On Site and Off Shore.
• Review and write test cases and assign QA tasks for each release cycle.
• Motivate, encourage and guide the team to successful release cycles.
• Coordinate with the Business and Business Systems Analyst to resolve specification issues.
• Work closely with Off Shore development team to ensure project cycles remain on track.
• Track and report QA progress to both Director and VP.
• Ensure that interim patches are properly applied and tested.
• Work closely with deployment and CM team to ensure proper code promotion.

Confidential, CA

Sr. Quality Assurance Engineer

Responsibilities:

• Developed and Implemented QA Strategies.
• Execution of manual and automated testing of all Internet Business Group applications.
• Create project test plans and test cases for LOS website.
• Create test data using Point, PointMan, Genesis 2000, TQS, and Empower.
• Project lead for Disaster Recovery testing.
• Designed, configured and installed TestDirector.
• Administrator of TestDirector.
• Configured and installed LoadRunner 6.5 - 7.5.
• Designed and executed load tests for Downey Loan Express and Tracker Express.

Confidential, Irvine, CA

Sr. Quality Assurance Engineer

Responsibilities:

• Tested new modifications and enhancements on the complete line of Confidential, which includes full regression of all new builds and release versions.
• Product testing included the following, SPYVIEW, SPYIMAGE, SPYCS, SPYWEB, and ASCENT3.2 by KOFAX, FAX401, FAXSTAR, QUADRANT FASTFAX, SPYVISION NT, and STAFFVIEW.
• Tested platforms include, AS/400, Win98, Win95, NT4.0, WIN 2000, Internet Explorer 4.1, 5.0, Client Access, Pcom, and NetSoft 16, 32 bit.
• WinRunner with WEB-ADD IN for Automation.
• Assisted tech support in recreating logging and resolving client issues.
• Created and maintained test scripts for core functions and defects.

Confidential, CA

Configuration Management Analyst

Responsibilities:

• Created and implemented policies and procedures.
• Documented and maintained current procedures.
• Tracked and managed all software in development and production using Turnover from Soft Landing Systems.
• Turnover Administrator.

Confidential, CA

Quality Assurance Analyst

Responsibilities:

• Tested new and modified programs.
• Close interaction with programmers and the user population.
• Tested user functions and procedures that were newly created or modified by the programming staff.
• Trained user on new and modified programs.
• Created test plans, scripts and documentation for programs being tested.
• Turnover Administrator.
• Installed upgrade of Turnover to development and production machines.

Confidential, Inglewood, CA

Supervisor of Operations

Responsibilities:

• Supervised a staff of two operators.
• Managed and maintained daily operations.
• Maintained and updated all documentation.
• Serviced and maintained hardware.
• Assisted users and customers with various technical problems over the phone as well as within the building.
• Processed daily, weekly and monthly jobs.
• Ordered and applied new PTF’s for the system.
• Installed new version of operating system / from VR3.1 to VR3.2.
• Ordered and installed all new PC’s and Terminals.
• Maintained and updated hubs, patch panel and all associated cabling.
• Maintained and inventoried all I.S. equipment.

Confidential, Irvine, CA

Operator

Responsibilities:

• Trouble shooting systems problems and helping users with various technical problems.
• Documented, maintained and performed all AS/400 operations.
• Performed EDI transmissions and transactions.
• Maintained communications and hardware peripherals for local and remote locations.

Confidential, Pasadena, CA

Operator

Responsibilities:

• Trained, assisted and supervised weekend operators.
• Monitored consoles on five, on-line systems.
• Installed 5494 controllers, IBM 4028, HP 2, HP 3, and HP 3si printers along with IBM 3196 and 3476 terminals to the AS/400.
• Assisted users with various problems over the phone.
• Responsible for daily and weekend transmissions on manual and automatic data lines to various banking institutions.
• Performed daily and weekend backups of all systems.
• Performed batch processing, printing, and distribution of reports.
• Implemented new inventory system for tape library.