SUMMARY

• QA Manager wif extensive experience and expertise in software quality assurance testing and management by implementing innovative strategies and processes in Agile and waterfall methodologies and ultimately responsible for ensuring software product quality to loyal customers and to target new segments and make a point of differentiation in the product;
• Expert in translating Organizations Quality Management Objectives and strategies to QA project Managers, QA Lead and team clearly and assign them as individual annual goals and to keep track until closed.
• Expert in planning resources, quality management, writing and executing QA Procedures & processes, Monitor/control it.
• Experience in tracking the goals of resources and submit their Quarterly, Half yearly and annual performance reviews wif constructive comments as a part of human resources management
• Experienced in reviewing test cases out of requirements; test case management; Traceability metrics, results of test cases execution; integration, regression, automation and performance testing results; Assignment of defects to right developer and follow the defect cycle, review and approve version tickets and overall QA quality management in SDLC.
• Expertise in Procuring tools and building productive teams, both offsite and off shore wif emphasize on communication management
• Skilled in coaching and mentoring team members, controlling staffing, resource planning and balancing assignment of tasks and resource reshuffling so dat all teams are aware of applications
• Solid experience in scoping, planning, estimating, task prioritization, scheduling and delivering complex projects wif Scope and time management
• Prepare and run the latest mini regression script every day for all applications to make sure dat application is not broken wif new deployments and there is no severe high level issues.
• Expertise in analyzing traceability metrics, defect report, change request reports, regression, Performance results reports
• Experience in handling PMO meeting wif Manager to go over QA Process and policies being applied and followed.
• Hands on experience in QA testing and automation, requirement analysis and gathering and defect management
• Experienced in managing and growing testing assets required like Team members, testing tools and testing process
• Experienced in handling the audits including in - house, customers and government agencies
• Keep track of skills improvement of employees as per project requirement and offer the right training, tools and material.
• Experienced in risk management and make this part of quality management plan after each iteration and report to stakeholders
• Worked in Sales & Marketing, Finance, and Insurance, Education, HR, Clinical Trials, Regulatory and Compliance industries.

TECHNICAL SKILLS

QA Tools: Quality Centre, QTP, Load Runner, QA Wizard, Test Track Pro, FogBugz, Silk, FootPrints, ClearQuest, QA Complete, Test Complete, PVCS, MQ Viewer;

APIs/Tools: IBM WebSphere MQ Series, UC4, TeamCity, VersionOne, and Tandem

Languages: VBScript, ASP.Net, HTML 5.0, JQuery; Databases SQL Server, Oracle 8i/9i/10g

Version Control: ClearCase, AccuRev, VSS; ERP SAP (SD, FICO, Finance), PeopleSoft (Sales, HR)

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

QA Project/Manager

Responsibilities:

• Assign and manage the onsite and offshore team of 15 and train them and answered their functional and business questions as part of human resources management.
• Schedule daily meeting wif teams and weekly meetings wif leads and monthly wif whole QA group to review the status of each project as part of time management
• Procured automation and quality management tool and wrote QA Process and procedures to execute them successfully
• Reviewed the test Cases of each Individual to make sure they are covering the requirements in detail and covering all scenarios as per standard template and procedures as part of scope management.
• Reviewed each new defect for completeness and assign the priority, severity and to right developers and follow the defect cycle and track the comments as part of quality management plan, assurance and control.
• Reviewed the Change request in QA for completeness and as per process and make sure all the criteria is followed to take the code in QA environment and make sure all the fields are completed wif clear date and comments.
• Reviewed, groomed, estimated and completed the stories in a Sprint Cycle for last two projects wif no open defects and regression, performance tested and submitted the exit documents.
• Wrote and tested the complete work flow test cases right from security Order submission to lender inventory and created automation scripts using QTP to verify daily as smoke test.
• Managed the project and made sure deadlines were on target and the team was fully occupied wif all tools, clear requirements and training so dat there was no blockage.
• Helped team, transferring the knowledge and hands on experience in testing wif complex scenarios.
• Managed the test cases, requirements, defects, automation scripts in quality management system and analyzed Performance test using Load Runner.
• Helped organize the regression schedule, resources and scope of testing for each project prior to a major release.
• Make sure MQ Messages are written and read on Queues wif Queue managers configuration
• QA single point of contact for the company leadership, cross-functional teams, project managers and management.
• Estimated the testing Scope and negotiated to acquire the necessary resources and provided monthly reporting metrics to the management.

Confidential, New York, NY

QA Project Manager (Consultant)

Responsibilities:

• Assigned the Team as per functionality in application and set the quality management system for QA wif Process and procedure documents.
• Completed enhancement of software testing, regression test, and test plan and exit document.
• Completed front end and back end testing wif no open defects and analyzed the final defects and traceability reports.

Confidential, New York, NY

QA Manager / Automation Lead

Responsibilities:

• Sourced and researched the best suited automation tool for the company wifin the given budget and hired resources
• Mentor the new hires in preparing the automation scripts for test cases which were verified manually and target to eventually automate all scripts for the whole application.
• Trained the team of three testers in QTP and Quality Centre.
• Reviewed the automated scripts for check points, object repositories, methods, calling existing actions, adding If Else and other conditions.
• Added the external code in VBScript where QTP was not able to identify the control / object.
• Review the detailed report after regression testing the application in new release using automated script.
• Wrote sections of User Guide for the application.
• Prepare daily/weekly defect report for team and management and assign the resource accordingly as per project needs.
• Hands on testing when resource is not available and keeping upto date wif features and functional or business flow in the application.

Confidential, New York, NY

QA Lead

Responsibilities:

• Plan, organize, and monitor the execution of the work assignment for the Quality Assurance Team
• Managed an offshore QA team of four testers.
• Wrote test cases for new features and created the traceability metrics to map wif functional requirements.
• Reviewed the new defects from team for completeness and assign the priority, severity and the right developer.
• Tested the whole application for Cross Browsers IE, Firefox, and Chrome and Cross Operating System. Mac, Windows XP, 7 and Vista. Prepared the virtual machines for all combinations and setup a QA lab for all possible combination.

Confidential, Long Island, New York

QA Project/Manager

Responsibilities:

• Managed the maintenance and creation of new and updated SOP’s, WI’s and Exhibits.
• Performed an internal audit to be in compliance wif 21 CFR parts 11 and be audit ready for clients or FDA.
• Created the release management Process and templates and managed the deployment request forms in all environments
• Wrote the computer validation report at the end of project confirming the best IT practices were followed.
• Managed the team and provided leadership for direct reports; mentored and coached QA staff.
• Managed an offshore QA team of five testers.
• Reviewed the traceability metrics, defects report and analyzed the regression and performance test meets the requirements.

Confidential, New York, NY

QA Lead (Consultant)

Responsibilities:

• Gathered the business and functional requirements for developers and QA for forms and rating engine for the project.
• Wrote test cases for rating engine in five products in Property & Casualty, General Liability, Professional Liability, Employment Practices Liability Insurance and Umbrella, for different functionalities such as Endorsement, Void Endorsement, Cancellation, Reinstatement and Reinsurance.
• Managed and trained seven testers to verify rates and forms for 42 States against Confidential BOP and AICAPP Applications.
• Verified dat the rating engine (Rat abase) accurately calculated the rates for new business quotes, policies, worksheets including rational factors, coverage(s), taxes and surcharges and other distinctive coverage(s) available in designated states wif appropriate SIC codes.
• Wrote the Project Plan, followed it and signed off the project on time wif exit documents and risk analysis.

Confidential, Shelton, CT

QA Lead

Responsibilities:

• Collected requirements and design documents from existing customers in preparing prototypes.
• Lead the automation team to convert all qualified manual test cases to automate them and reviewed the results.
• Prepared the job requirements and coordinate wif HR in hiring process and hired 5 employees in QA group.
• Reviewed all bugs wif test team before entering into Magic Tracker to ensure quality of describing bug and decrease duplications as well as establish severity level.

Confidential

Sales Engineer / Manager

Responsibilities:

• Completed the Vendorship process to open a new account for a buyer for the firm’s business dat supplied general engineering parts and heavy equipment from global manufacturers/suppliers. Products included mechanical, electrical, communication, medical and automation supplies.
• Identified target customers and submitted the firm’s products for their consideration. Participated in and represented company’s products/services in international trade shows, Gulf Oil Show in Bahrain and UK and KSA Partners in Progressin Jeddah, KSA.
• Added three foreign companies, Bartec, DeKomte and Motivair/Hydrovane, to become their agent in Saudi Arabia to sell their brands in KSA. Visited their manufacturing plants to get their product & sales training in Germany and UK.
• Worked wif team to create segmentation, targeting positioning of brand wif effective marketing communication.
• Part of the marketing team to look out the scope of extending the brand and analyzed the SWOT and marketing strategies.
• Part of core team to provide requirements to install SAP SD software in the company and provided training to team.