OBJECTIVE:

• To work in an esteemed organization having a versatile top management with an appetite for growth, both for the organization and individual and to enjoy working in environment marked with professionalism.

SUMMARY

• Over 8 year of experience in Testing Package solutions, web applications and software implementations using white box, black box & grey box testing
• Supported multiple clients in different business domains like Financial Services, HealthCare, Automotive, Sales, eSales, call Centre, Communication & Telecom
• Worked in all phases of Software Testing Life Cycle
• Performed different kind of testing like New Release Testing, Smoke, System, Functional, Integration, Regression, GUI, Database/Backend, Ad - hoc, Volume Testing, Compatibility testing, usability testing, UI testing, cross browser testing, UAT etc.
• Extensive experience in preparing Manual/Functional Test Cases, Flow Test Cases, Automated test scripts.
• Expertise in testing Siebel E-business Applications, SFDC(Salesforce.com), UCM, MDM and Oracle Applications, Avaya CTI, Avaya Business Advocate, Siebel Communication Tool Bar, Avaya IC manager
• Experienced in Business Analysis of requirements and creation of all testing documents including test plans, high level scenarios, test cases
• Expertise in defect tracking tools like HP Quality Center (Test Director), Clear Quest, Silk Centre, Team Tracker.
• Expertise in Agile Scrums, Rally, Sprints.
• Experience in Software & System Engineering field for testing new applications based on globally defined standards and customer requirements.
• Skilled in all facets of application Testing life cycle from analysis and design through development, implementation, documentation and user training. Passionate about delivering thoroughly tested high quality products for functionality, capacity, reliability and performance from the customer's perspective.
• Enhance existing systems with new features and performance improvements. Fast learner and capable of handling multi-tasking in high stress / high work load situations.

TECHNICAL SKILLS

Testing Tools: HP-QTP, Silk Centre

Bug Tracking tools: QC/Test Director, Rally, Team Tracker

Test Strategies: Integration, UAT, System, Regression, Smoke

SDLC Methodologies: Agile, Waterfall, Iterative (RUP) methods, Spiral method.

Operating Systems: Windows NT 4.0/XP/2000/ME/95/98, UNIX

RDBMS Tools: SQL Server, MS Access, Oracle

Web Technologies: HTML, XML, VBScript

Application Tools: MS Word, ExcelBusiness Process O2C, Quote to Cash, CDH, Order Management, Sales, Inventory, Pricing etc, Banking.

Programming Languages: C, C++, Java, SQL,VB

Applications: BRM, Siebel (7.5/7.8/7.7/8.0/8.1 ), SFDC, Ebiz, Oracle Applications. IIP, Vantive, Avaya CTI, Avaya IC manager, Avaya Business Advocate. Share point, BMC Remedy Tickets

PROFESSIONAL EXPERIENCE

Confidential

CRM QA Lead

Responsibilities:

• As CRM QA Lead Engineer I own onshore and offshore QA teams and client relationship for my organization within QA space
• Manage Onshore / Offshore Teams & their work products
• Work with Client IT & Internal Management to prepare strategy and high level plans for the end to end lifecycle of the new implantation
• Prepare QA strategy & High level plans
• Prepare presentations for the business on the QA strategy and high level plans
• Work with business, IT and designers for requirements finalization and manage RTM
• Manage issues/risks and present mitigation plans
• Status tracking and reporting to stakeholders
• Will own all activities of Sr QA Engineer in future phases of the project

Confidential

QA Lead

Responsibilities:

• Involved in project as a UAT QA Lead to understand the business needs and objectives of the system
• Interact with different site users and supports UAT
• Writing Test Plans
• Writing UAT test Cases

Environment: Excel, QC, CRM Application

Confidential, CA

Sr QA Analyst

Responsibilities:

• Involved in project as a Sr. QA to understand the business needs and objectives of the system.
• Interacted with users and different teams, involved in the application development for better development, understanding of the business and IT processes.
• Worked with the customer, BA, development team and QA teams to update and improve the QA process,
• Create new test Cases for New User Stories.
• Work with all project participants to ensure that the application being developed meets the requirements of the customer in terms of quality and schedule.
• Involved in the project meetings with the project manager to finalize the QA schedules.
• Developed guide lines for Planning and writing & reviewing test plan, test cases for functionality, User Interface, integrations with the other legacy systems & modules.
• Maintaining, Monitoring, and documented the behavior of the application in different phases of Testing.
• Report on testing progress, scheduling issues and project risks at review meetings and escalate issues if necessary.
• To test the system, created manual scenarios by creating groups and specifying scripts.
• Responsible for providing Status Reports and Final Report of Testing to the QA Manager.
• Responsible for automating the test cases using QTP tool.

Environment: Manual, Rally, Silk Centre, Windows 7, Team Tracker, SFDC, Siebel 8.1 E- Communication, BRM, Ebiz, Siebel Order Management, SFDC, QTP.

Confidential

Sr. Web Application Tester

Responsibilities:

• Understand the business process and then work on Requirements with BA
• Writing test cases
• Executing test cases
• Logging defects and halping dev team to fix them
• Perform UI testing
• Perform Compatibility testing
• Perform Functional testing
• Perform regression testing to ensure the new functionality is not effecting already existing functionality.
• Automating the web test cases using QTP tool.

Environment: Excel, QC, QTP, Avaya BA, Avaya IC manager

Confidential

Sr. QA Analyst

Responsibilities:

• Analyzing, Design, Develop and Execution of test scripts, test cases, test plans etc. based on the documented requirements.
• Execute manual / automated test scripts, perform analysis, prepares status reports on test results, execute regression tests, performance tests, log defects and assist with UAT.
• Understands functionality, business processes built in Citrix Siebel CRM solution.
• Ensure industry best practices are followed to test the solution and business requirements are met as per industry best practices.
• Implement new and modify existing test scripts, plan cases etc. as per the Siebel CRM solution application functionality.
• Closely work with Onshore / Offshore Siebel / Avaya technical team to understand the end to end application functionality and report out any issues with the functionality built as per documented business rules.
• Follow documented standard operating procedures, topologies, and test configuration guidelines for Siebel CRM solution.
• Conducts moderately complex testing, troubleshooting and analysis tasks on various releases of Siebel CRM solution which includes integration, system testing, interoperability testing, field test plans and customer acceptance plans to maintain the credibility/viability of the system.
• Good analytical and problem solving skills, Skilled in time, priority and task management.
• Integration testing (Siebel, Avaya)
• Testing Siebel Application on Xenapp.

Environment: Manual Testing, QTP, Windows XP, Windows 7, Vantive, Rational Clear Quest, Avaya CTI, Avaya Business Advocate, Siebel 7.8 Call Center

Confidential

Sr. QA Analyst

Responsibilities:

• Understanding the Business Process
• Executes Test cases and enter the Defects in to Mercury Quality Center 9.2
• Write System Test Cases for Siebel PRM Portal and Manager Application
• Write Flow test cases for the tested module
• Manual testing for the PRM portal & Manager Process
• Performs Regression Testing
• End to End integration testing (Siebel, Toad, Oracle)
• Customer receivables
• Shipping Transactions
• Accounts/ Suppliers
• Provided support and expertise in the reorganization of a complex End-to-End testing effort and Performed system analysis and organizational review of existing QA process.
• Involved in interacting between Users and the different teams, involved in the application development for better understanding of the business and IT processes.
• Analyzed the Business requirements and the site specifications. Developed detailed Testing Strategy for the entire application and developed various test cases.
• Carried out the Manual Testing of the application before switching over to the automation phase.
• Analysis of Business and Requirement Specifications. Formulation of Test Strategy, Test Plans and Test Cases for the Functional, Integration, end-to-end, Usability, Security and smoke testing.
• Created event and data driven tests to verify various features, functionality and performance of the application software.
• Tracked the progress of test case planning, implementation and execution results.
• Analyzed formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.

Environment: Manual testing, QC, QTP, Windows XP, Siebel 8.1 PRM Manager, Siebel 8.1 PRM Portal, Toad, Oracle

Confidential

Sr QA Analyst

Responsibilities:

• Understanding the Business Process
• Create and update the System Test Scripts
• Execution of the System Test Scripts
• Co-ordinate with client
• Responsible for preparing test cases /scripts (UAT and System Test)
• Prepare weekly schedules for team
• Handling end- to- end Integration for the following modules:
• Customer - GLPROD Customer - PRODERP
• Set Weekly and daily Targets for the Team
• Writing Scripts for UCM
• Writing Scripts for Oracle APPS (GLProd, PRODERP)
• Involved in constant reviewing business and functional requirements to ensure the integrity of the development process.
• Designed and Created manual test plan, test scenarios, test cases and test scripts for manual implementation of Enterprise Integration Scenarios.
• Created scripts for functional and regression testing.
• Analyzed formal test results in order to discover and report any defects, bugs, errors, configuration issues.

Environment: QC, QTP, Siebel Medical Module, Siebel Sales includes( Campaigns, List Management), Oracle Apps 11i, Siebel UCM 7.8

Confidential

QA Analyst

Responsibilities:

• Understanding the Business Process of GEPS
• Verifying the Existing Functionality for Every release
• Verifying the Base line Performance for Every Release
• Automate the New Functionality for Future Testing
• Executes Test cases and enter the Defects in to Mercury Quality Center 9.0
• Write System Test Cases for Application
• Write automated scripts for module using QTP
• Write Flow test cases for the tested module
• Performs manual testing for the owned modules
• Performs Regression Testing
• Involved in User Acceptance Testing by providing test data for users and by testing UAT defects in test environment before, the new code gets moved to UAT environment.
• Executed the Test Scripts on different releases and validated the actual results against the expected results.
• Prepared test status reports during test execution process. Documented the testing process, Test Evaluation Summary.
• Interacted with change management team to move the code from Development to Testing and Testing to Production environments.

Environment: Siebel Sales, Siebel CMT 6.3, QC, QTP, Excel, ToadCompany: CMC, India

Confidential

Siebel Functional Consultant

Responsibilities:

• Understanding the Business Process of Confidential & Standardizing them across all the Dealers
• Project monitoring and status reporting, client liaison, analysis and, Help the dealer to bridge the business processes with the software.
• Defining the requirements & Gaps.
• Facilitating end users of the partners of TATA Motor’s by
• Conducting training on Partner Application (Siebel-7.5 e-dealer Application)
• Testing & Reporting bugs to the core team and providing supp

Environment: Siebel 7.5 e-Dealer Application. Windows XP