OBJECTIVE:

• To work in an esteemed organization having a versatile top management wif an appetite for growth, both for teh organization and individual and to enjoy working in environment marked wif professionalism.

SUMMARY

• Over 8 year of experience in Testing Package solutions, web applications and software implementations using white box, black box & grey box testing
• Supported multiple clients in different business domains like Financial Services, HealthCare, Automotive, Sales, eSales, call Centre, Communication & Telecom
• Worked in all phases of Software Testing Life Cycle
• Performed different kind of testing like New Release Testing, Smoke, System, Functional, Integration, Regression, GUI, Database/Backend, Ad - hoc, Volume Testing, Compatibility testing, usability testing, UI testing, cross browser testing, UAT etc.
• Extensive experience in preparing Manual/Functional Test Cases, Flow Test Cases, Automated test scripts.
• Expertise in testing Siebel E-business Applications, SFDC(Salesforce.com), UCM, MDM and Oracle Applications, Avaya CTI, Avaya Business Advocate, Siebel Communication Tool Bar, Avaya IC manager
• Experienced in Business Analysis of requirements and creation of all testing documents including test plans, high level scenarios, test cases
• Expertise in defect tracking tools like HP Quality Center (Test Director), Clear Quest, Silk Centre, Team Tracker.
• Expertise in Agile Scrums, Rally, Sprints.
• Experience in Software & System Engineering field for testing new applications based on globally defined standards and customer requirements.
• Skilled in all facets of application Testing life cycle from analysis and design through development, implementation, documentation and user training. Passionate about delivering thoroughly tested high quality products for functionality, capacity, reliability and performance from teh customer's perspective.
• Enhance existing systems wif new features and performance improvements. Fast learner and capable of handling multi-tasking in high stress / high work load situations.

TECHNICAL SKILLS

Testing Tools: HP-QTP, Silk Centre

Bug Tracking tools: QC/Test Director, Rally, Team Tracker

Test Strategies: Integration, UAT, System, Regression, Smoke

SDLC Methodologies: Agile, Waterfall, Iterative (RUP) methods, Spiral method.

Operating Systems: Windows NT 4.0/XP/2000/ME/95/98, UNIX

RDBMS Tools: SQL Server, MS Access, Oracle

Web Technologies: HTML, XML, VBScript

Application Tools: MS Word, ExcelBusiness Process O2C, Quote to Cash, CDH, Order Management, Sales, Inventory, Pricing etc, Banking.

Programming Languages: C, C++, Java, SQL,VB

Applications: BRM, Siebel (7.5/7.8/7.7/8.0/8.1 ), SFDC, Ebiz, Oracle Applications. IIP, Vantive, Avaya CTI, Avaya IC manager, Avaya Business Advocate. Share point, BMC Remedy Tickets

PROFESSIONAL EXPERIENCE

Confidential

CRM QA Lead

Responsibilities:

• As CRM QA Lead Engineer I own onshore and offshore QA teams and client relationship for my organization wifin QA space
• Manage Onshore / Offshore Teams & their work products
• Work wif Client IT & Internal Management to prepare strategy and high level plans for teh end to end lifecycle of teh new implantation
• Prepare QA strategy & High level plans
• Prepare presentations for teh business on teh QA strategy and high level plans
• Work wif business, IT and designers for requirements finalization and manage RTM
• Manage issues/risks and present mitigation plans
• Status tracking and reporting to stakeholders
• Will own all activities of Sr QA Engineer in future phases of teh project

Confidential

QA Lead

Responsibilities:

• Involved in project as a UAT QA Lead to understand teh business needs and objectives of teh system
• Interact wif different site users and supports UAT
• Writing Test Plans
• Writing UAT test Cases

Environment: Excel, QC, CRM Application

Confidential, CA

Sr QA Analyst

Responsibilities:

• Involved in project as a Sr. QA to understand teh business needs and objectives of teh system.
• Interacted wif users and different teams, involved in teh application development for better development, understanding of teh business and IT processes.
• Worked wif teh customer, BA, development team and QA teams to update and improve teh QA process,
• Create new test Cases for New User Stories.
• Work wif all project participants to ensure that teh application being developed meets teh requirements of teh customer in terms of quality and schedule.
• Involved in teh project meetings wif teh project manager to finalize teh QA schedules.
• Developed guide lines for Planning and writing & reviewing test plan, test cases for functionality, User Interface, integrations wif teh other legacy systems & modules.
• Maintaining, Monitoring, and documented teh behavior of teh application in different phases of Testing.
• Report on testing progress, scheduling issues and project risks at review meetings and escalate issues if necessary.
• To test teh system, created manual scenarios by creating groups and specifying scripts.
• Responsible for providing Status Reports and Final Report of Testing to teh QA Manager.
• Responsible for automating teh test cases using QTP tool.

Environment: Manual, Rally, Silk Centre, Windows 7, Team Tracker, SFDC, Siebel 8.1 E- Communication, BRM, Ebiz, Siebel Order Management, SFDC, QTP.

Confidential

Sr. Web Application Tester

Responsibilities:

• Understand teh business process and tan work on Requirements wif BA
• Writing test cases
• Executing test cases
• Logging defects and halping dev team to fix them
• Perform UI testing
• Perform Compatibility testing
• Perform Functional testing
• Perform regression testing to ensure teh new functionality is not affecting already existing functionality.
• Automating teh web test cases using QTP tool.

Environment: Excel, QC, QTP, Avaya BA, Avaya IC manager

Confidential

Sr. QA Analyst

Responsibilities:

• Analyzing, Design, Develop and Execution of test scripts, test cases, test plans etc. based on teh documented requirements.
• Execute manual / automated test scripts, perform analysis, prepares status reports on test results, execute regression tests, performance tests, log defects and assist wif UAT.
• Understands functionality, business processes built in Citrix Siebel CRM solution.
• Ensure industry best practices are followed to test teh solution and business requirements are met as per industry best practices.
• Implement new and modify existing test scripts, plan cases etc. as per teh Siebel CRM solution application functionality.
• Closely work wif Onshore / Offshore Siebel / Avaya technical team to understand teh end to end application functionality and report out any issues wif teh functionality built as per documented business rules.
• Follow documented standard operating procedures, topologies, and test configuration guidelines for Siebel CRM solution.
• Conducts moderately complex testing, troubleshooting and analysis tasks on various releases of Siebel CRM solution which includes integration, system testing, interoperability testing, field test plans and customer acceptance plans to maintain teh credibility/viability of teh system.
• Good analytical and problem solving skills, Skilled in time, priority and task management.
• Integration testing (Siebel, Avaya)
• Testing Siebel Application on Xenapp.

Environment: Manual Testing, QTP, Windows XP, Windows 7, Vantive, Rational Clear Quest, Avaya CTI, Avaya Business Advocate, Siebel 7.8 Call Center

Confidential

Sr. QA Analyst

Responsibilities:

• Understanding teh Business Process
• Executes Test cases and enter teh Defects in to Mercury Quality Center 9.2
• Write System Test Cases for Siebel PRM Portal and Manager Application
• Write Flow test cases for teh tested module
• Manual testing for teh PRM portal & Manager Process
• Performs Regression Testing
• End to End integration testing (Siebel, Toad, Oracle)
• Customer receivables
• Shipping Transactions
• Accounts/ Suppliers
• Provided support and expertise in teh reorganization of a complex End-to-End testing effort and Performed system analysis and organizational review of existing QA process.
• Involved in interacting between Users and teh different teams, involved in teh application development for better understanding of teh business and IT processes.
• Analyzed teh Business requirements and teh site specifications. Developed detailed Testing Strategy for teh entire application and developed various test cases.
• Carried out teh Manual Testing of teh application before switching over to teh automation phase.
• Analysis of Business and Requirement Specifications. Formulation of Test Strategy, Test Plans and Test Cases for teh Functional, Integration, end-to-end, Usability, Security and smoke testing.
• Created event and data driven tests to verify various features, functionality and performance of teh application software.
• Tracked teh progress of test case planning, implementation and execution results.
• Analyzed formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.

Environment: Manual testing, QC, QTP, Windows XP, Siebel 8.1 PRM Manager, Siebel 8.1 PRM Portal, Toad, Oracle

Confidential

Sr QA Analyst

Responsibilities:

• Understanding teh Business Process
• Create and update teh System Test Scripts
• Execution of teh System Test Scripts
• Co-ordinate wif client
• Responsible for preparing test cases /scripts (UAT and System Test)
• Prepare weekly schedules for team
• Handling end- to- end Integration for teh following modules:
• Customer - GLPROD Customer - PRODERP
• Set Weekly and daily Targets for teh Team
• Writing Scripts for UCM
• Writing Scripts for Oracle APPS (GLProd, PRODERP)
• Involved in constant reviewing business and functional requirements to ensure teh integrity of teh development process.
• Designed and Created manual test plan, test scenarios, test cases and test scripts for manual implementation of Enterprise Integration Scenarios.
• Created scripts for functional and regression testing.
• Analyzed formal test results in order to discover and report any defects, bugs, errors, configuration issues.

Environment: QC, QTP, Siebel Medical Module, Siebel Sales includes( Campaigns, List Management), Oracle Apps 11i, Siebel UCM 7.8

Confidential

QA Analyst

Responsibilities:

• Understanding teh Business Process of GEPS
• Verifying teh Existing Functionality for Every release
• Verifying teh Base line Performance for Every Release
• Automate teh New Functionality for Future Testing
• Executes Test cases and enter teh Defects in to Mercury Quality Center 9.0
• Write System Test Cases for Application
• Write automated scripts for module using QTP
• Write Flow test cases for teh tested module
• Performs manual testing for teh owned modules
• Performs Regression Testing
• Involved in User Acceptance Testing by providing test data for users and by testing UAT defects in test environment before, teh new code gets moved to UAT environment.
• Executed teh Test Scripts on different releases and validated teh actual results against teh expected results.
• Prepared test status reports during test execution process. Documented teh testing process, Test Evaluation Summary.
• Interacted wif change management team to move teh code from Development to Testing and Testing to Production environments.

Environment: Siebel Sales, Siebel CMT 6.3, QC, QTP, Excel, ToadCompany: CMC, India

Confidential

Siebel Functional Consultant

Responsibilities:

• Understanding teh Business Process of Confidential & Standardizing them across all teh Dealers
• Project monitoring and status reporting, client liaison, analysis and, Help teh dealer to bridge teh business processes wif teh software.
• Defining teh requirements & Gaps.
• Facilitating end users of teh partners of TATA Motor’s by
• Conducting training on Partner Application (Siebel-7.5 e-dealer Application)
• Testing & Reporting bugs to teh core team and providing supp

Environment: Siebel 7.5 e-Dealer Application. Windows XP