SUMMARY:

• Quality Assurance Specialist with more than 15 years of experience in manual formal/exploratory, and automated testing of GUI, back - end, and middleware for web-based, real-time, and client/server applications in PC, UNIX, MAC environments for Fortune 500/startup in-house projects and external clients. Practical knowledge of Agile methodologies, System Development Life Cycle (SDLC), ISO 9001 and IEEE standards, CMMI, Rational Unified Process (RUP), industry best practices and test strategy. Strong skills in utilizing automated scripts using HP/Mercury Interactive, IBM/Rational, and open source tools. Excellent analytical skills.
• High motivation and discipline.
• Excellent communication with all project stakeholders.
• Troubleshooting and problem solving.
• Effectively managing conflicting priorities.
• Attention to details.
• Ability to multi-task and meet deadlines.
• Customer driven.
• QA process development and improvement.
• Supporting on-site/offshore/virtual multi-cultural teams.
• Effective individual contributor and devoted team player.

TECHNICAL SKILLS:

OS and Platforms: MS Windows, UNIX, Linux, .Net, Java/J2EE, JavaScript, XML, HTML, Mainframe.

Automation and testing tools: Selenium, JMeter, SauceLabs, WinRunner 7.0-9.2 / LoadRunner 8.1 / 9.1, SQA Suite (5.0 / 6.1), QA Partner (3.1 / 4.1), QuickTest Pro 8, Fiddler, HttpFox, Firebug

Methodologies: Object-Oriented Agile Development (OOAD), SDLC, Rational Unified Process (RUP)

Defect and process management tools: Rally, Win SharePoint, Rational ClearQuest 7-8, ClearCase 7-8, HP Quality Center 9-10, TestDirector (6-7), JIRA/Atlassian, Trac/Edgewall, Mantis, TeamTrack 4.02, Lotus Notes 6.5, TestTrack Pro 4.6, StarTeam Enterprise 5.2, Visual Source Safe.

Databases and Frameworks: Oracle 9i / 10g / 11g / 12c, MySQL5.0 / 5.6, TOAD 9.5 / 12.0, MS SQL Server, Netezza, Hadoop, Sybase, MS Access, Phoenix DB, ETL

Software applications: Lotus Applications, MS Office, MS Project, MS Visio

Reporting Tools: Business Objects 6.0 / 6.5 / XIR2, Jasper, Cognos ReportNet, Crystal Reports XI, Actuate 9

PROFESSIONAL EXPERIENCE:

Sr. QA Analyst

Confidential

Responsibilities:

• Streamlined client’s Requirements; reviewed Epics and Features; developed Test Plans, User Stories/Test Cases to cover GUI/Functional Spec, and Data Model.
• Managed offshore teams for entire QA process, defect detection/verification, bug tracking and test status reporting.
• Executed test cases to verify front-end and back-end for data accuracy on a global scale in real processing time in pre-production environment. Conducted data integrity and validation of multiple views and reports in .NET/ SQL Server environment using queries via MS SQL Management Studio.
• Verified issues reported by Production and Customer Support. Assigned resources, resolved ad-hoc issues with apps teams. Defined and ran Regression suite for Data Warehouse migration from CDI to Windstream centers.
• Established and managed Acceptance (UAT) process for end users. Provided Demo/user . Organized cross application /knowledge transfer for QA/technical staff to optimize resources and increase test efficiency.

QA Consultant

Confidential

Responsibilities:

• Reviewed Requirements, developed and executed Test Plans/Scenarios/Cases; verified data accuracy and integrity of web pages and reports by Oracle 10g/11g queries via TOAD; tracked defects, and reported test execution.
• Communicated with end-users during Pre-testing, Integration, System Test; provided guidance and support to user community during UAT and Production testing. Incorporated user feedback and issues found after deployment into test coverage to maximize test effectiveness and minimize risk.

Software Quality Specialist

Confidential

Responsibilities:

• Instilled and followed test components of Agile development and SCRUM framework into QA activities.
• Developed test plans, business scenarios, test procedures; executed test cases following User Story and verifying Business Rules and data collection accuracy. Verified front-end placement and back office support for setting user’s traits and segments to track ad campaign success.
• Led Security testing for all application components.
• As part of Grey Box testing, ran various Jasper reports in Netezza environment, Campaign Performance Dashboards, and custom reports in Adobe Flash environment using MySQL queries via NavicatLite.
• Designed and implemented automated test suites for REST based web services using JMeter. Created processors that parse Restful API response in XML and JSON format and use results in subsequent requests.
• Conducted Load distribution testing for Sticky sessions IP-based Load balancer to confirm application stability under load.

QA Analyst

Confidential

Responsibilities:

• Championed earlier QA involvement in analysis of Requirements and Design for Agile software development; streamlined test activities, which decreased the overall project cycle duration by 12 %.
• Developed Test Plans, identifying scope, types of testing, resource allocation, risks, and deliverables (Test Execution Reports, Requirement Traceability Matrix). Defined business scenarios, test procedures and test cases. Produced reusable test libraries for Regression and Change Impact suites in Quality Center/TestDirector.
• Identified impact and risk of planned IT releases or infrastructure changes on the AD and ISIS applications. Organized and conducted peer review and Project progress meetings with appropriate teams.
• Led Output documents/Reports System Test. Wrote test plans, designed and executed test cases and scripts, including data verification and validation. Performed ETL data transformation testing.
• Organized data security and integrity testing for highly sensitive, encrypted financial data in Oracle 9i environment using SQL queries via TOAD.
• Created test files and performed data load/transform/unload processes in UNIX environment for ISIS.
• Reported bugs and interacted with developers to resolve them. Designed and maintained comprehensive metrics to track and present testing progress to upper management.
• Automated testing for multiple GBT modules using WinRunner and executed automated test scripts and Data Driven Tests (DDT) for Regression testing which decreased test cycle time by 15%.
• Performed functional design testing for Direct Commission Tracking (DCT) AS400 platform application for sales/finance departments, and Global Reporting Portal (GRP), a common web UI to all Marsh applications, facilitating reports to the business users.
• Managed Production System Support testing team. Assigned resources, resolved ad-hoc issues with apps teams.

Engineer

Confidential

Responsibilities:

• Conducted tests and diagnostics of the fuel injection system with microprocessor control.
• Tested the transaction driven Global Resource Planning System (GRP) for internal manufacturing supply chain.