SUMMARY:

• To obtain and excel in a position within an organization that fosters a positive working environment, employee development, and work - life balance.

EXPERIENCE:

Confidential

Responsibilities:

• As a Supplier Quality Specialist and Program Manager I work with employee teams and managers within Oshkosh and within a wide supply base to continuously improve safety, quality, business and manufacturing processes with an emphasis on eliminating process waste. The use of structured quality improvement tools is required and as an SQE, I design new processes and re­engineer existing processes to produce outcomes that meet quality and business expectations. These include process flow diagrams and cycle time analysis to improve projects to substantiate ROIC. Examples of process improvement projects include inventory accuracy, production throughput and plant flow.
• I facilitate and train employee teams in process improvement techniques while assisting the team in the identification and implementation of six sigma projects. I lead teams in applying six sigma DMAIC methodologies to eliminate waste in the processes. I use the process improvement DMAIC model and implement the Process Charter, Process Map, Throughput Process Map, Pareto Charting, Trend Charts and others in the Continual Improvement Plan. I establish procedures for process improvement investigate and analyze control plans and processes to effectively implement corrective and preventative actions in the process cycle to mitigate risk.

Confidential

Product Configurator - Configuration Management

Responsibilities:

• Responsible for configuring model bill of materials for the following product lines: walk behind mowers, wide cut mowers, tillers, edgers, chipper shredders, chipper shredder vacsjet sweeps, and power wheel dump cart. This allows manufacturing facilities to build a product with certain features and to place orders for parts.
• Create and manipulate data in Calico (model/data migration), Team center, and Infor XA databases.
• Knowledge of products configuring - know how they are laid out and the features perspective.
• Manufacturing engineering knowledge on product specific to how groups relate to each other. Example: Transmission to handle to deck to wheels
• Edit an existing CALICO models to add / remove feature categories, add / remove constraints, modify the user interface (UI), etc. to suit changes to product layout. Create and edit data reports and check for existence of information in model logic utility
• Create models in Team center database manually if Calico program malfunctions so model can still be produced. Without bill of material made - the plant will not be able to schedule production. Production lines effected and manufacturing plants shut down.
• Back up support and part time weekly help for current PPAP coordinator.
• Receive PPAP packets and sample parts from suppliers and review for completeness
• Keep database for tracking purpose including PDF documentation of all PPAP records.
• Work with internal engineering, purchasing, commercialization department and also external suppliers to ensure PPAP disposition of part for production
• Responsible for managing complete process including documentation for ISO 9000 compliance
• Improved the Production Part Approval Process through workflow analysis and understanding of vendor process. This system records every production part coming into
• corporate quality for engineers. Developed a new database management system within
• Team center, tested, and implemented. This system provides tracking, reporting and accurate PPAP disposition throughout the company.

Confidential

Vendor Recovery Coordinator. - Supplier Quality

Responsibilities:

• Prepared and managed delivery of monthly reports for vendor management and procurement issues.
• Oversaw issuance of credits/debits for defective merchandise, ensured compliance to
• corporate policy for compensation.
• Coordinated and supervised vendor warranty charge backs - worked hand in hand with warranty departments and vendors to ensure suppliers are being charged back correctly and in accordance with their licensing and distributor agreements.
• Managed and delivered weekly reports on parts under investigation by quality department
• Maintained supplier score cards for each fiscal quarter. Reviewed and analyzed vendor quality ratings using a rank and priority system relevant to the company supply chain.

Confidential

Senior Warranty Claims Auditor/Manager

Responsibilities:

• Processed warranty claims for servicing dealers that support our mass merchants. Implemented a new warranty system through design with corporate information systems to make approving, entering, verifying, and paying dealers faster and more accurate.
• Was responsible for managing all warranty auditors' performance including accuracy and job knowledge and new personnel.
• Managed financial account reconciliation for the center. Responsible for the bank having the correct information to pay servicing dealers.
• Managed plant warranty account procurement process. Responsible for warranty claims process to charge funds to proper supplier and manufacturing facility.

Confidential

Technical Support Representative - Mass Merchant

Responsibilities:

• Fielded technical service calls from consumers, service dealers, central distributors, and sales offices regarding problems with outdoor power equipment ranging from technical problems with a unit or units to missing parts, etc.
• Interfaced with customers for warranty processing of requests for service from dealers.
• Approved, entered, and edited claims for payment.
• Managed the ordering and stocking of supplies from corporate vendors for the entire office.
• Traveled to plants with a Vice President of World Wide Quality to review product quality coming off the assembly line.