SUMMARY

• 6 years of IT & Management experience in Software Development Life Cycle (SDLC) & Project Life Cycle working asQualityAnalyst& strong knowledge & experiences of Health Care & Medicare Applications.
• Expertise in analyzing requirement specifications, developing test plans, test cases, test scripts and planning for QA methodologies such as Waterfall method and Agile/Scrum method.
• Excellent understanding of the Software Development Life Cycle and analysis, with emphasis on Black Box Testing, Database Testing, GUI testing, Integration Testing, System Testing, Regression Testing, Load and Performance Testing, User Acceptance Testing.
• Strong Manual Testing skills and proficient in using automated testing tools like UFT, QTP,RFT, Win Runner, Load Runner, ALM/Quality Center/Test Director.
• Expert at performing Database Testing of back - end tables and data manipulation using SQL.
• Extensive experience with Logistics / Financial / Communication
• Hands on experience in writing and executing automated Test Scripts, Tracking Defects and interacting with the development team in correcting the defects.
• Specialist in using ALM/Quality Center/Test Director and Team Track (PVCS) for global test management, bug tracking and reporting.
• Experienced in Client/Server application development using Oracle, Sybase, MS SQL Server, MS Access, Visual Basic, VB.NET, Crystal Reports.
• Extensive experience in setting up and troubleshooting LAN, WAN, Wireless Area Network, Windows Server, Active Directory and recovering data from physically and logically damaged hard drives.
• Strong Knowledge of waterfall model, V-Model and Agile methodology of SDLC.
• Good knowledge on different modules within healthcare (Membership, billing, enrollment, Claims, providers).
• Tested HIPAA regulations in Facets HIPAA privacy module.
• Experienced workingwith 5010 transactionschanges analysis, design and migration strategy.
• Have good knowledge of HIPPA ( 10) versions.
• Profound understanding of insurance policies like HMO and PPO and proven experience with Medicare, Medicaid and commercial insurances in HIPPA 4010 EDI transaction codes such as 270/271 (inquire/response health care benefits), 276/277 (Claim status), 834 (Benefit enrollment), 835 (Payment/remittance advice), 837 (Health care claim).
• Proficiency in EDI 4010 to EDI 5010. And involved in conversion and mapping HIPAA ICD 9 to ICD 10.
• Maintained Requirement Traceability Matrix and Test summery report.
• Analyzed test results to ensure existing functionality and recommend corrective action where necessary.
• Participated in UAT and wrote Test Cases for UAT.
• Good experience with Sanity Testing, Smoke Testing, White Box testing, Black Box Testing, GUI Testing, Functionality Testing, Positive and Negative Testing, Security Testing, Integration Testing, System Testing, Load Testing, User Acceptance Testing and Regression Testing of Web Based Applications and Client-Server Applications.
• Good working knowledge of major Operating Systems such as Windows and UNIX
• Ability to multi-task, prioritize and work with time constraints while paying attention to details
• Excellent communication and writing skills with the ability to adapt to a new and dynamic environments
• Good team leader/Player and also can work alone with minimal or no supervision
• Good problem-solving, judgment, and decision-making skills.

TECHNICAL SKILLS

Languages: C, C#, C++, SQL, and Java.

Test Tools: QTP, RFT, WinRunner, LoadRunner

Bug Reporting: Test Director, Quality Center.

Operating System: Windows 95/98/NT/2000/XP/ME/Vista/Windows Server2003 and Linux.

Web Language: HTML, DHTML, COLDFUSION, ASP, and XML

ServersRDBMS: Oracle, SQL Server, MS Access, Sybase.

Scripting: TSL, VBScript, Java script, SQL, PL/SQL, C#, C++

Web Servers: Websphere MQ, Weblogic 5.3, SOAP, REST

App. Servers: IIS, Web Logic

Network: FTP, HTTP, TCP/IP, Telnet

Software: PVCS, MS Word, MS Excel, MS Power point, MS FrontPage, MS Outlook, Adobe Photoshop, Dreamweaver, Norton, Symantec, VSS, and AutoCAD.

PROFESSIONAL EXPERIENCE

Confidential - Dublin, OH

QA Tester

Responsibilities:

• Analyzed and defined testable requirements created and implemented test plans.
• Developed Test Cases/Conditions for manual and Automation testing of the above Applications and Reports.
• Gathered requirements from the users and analyzed the requirements.
• Involved in performing functional, application, integration, system, and regression Testing.
• Developed the Test Data for different Groups
• Communicated with development team to ensure testing issues are resolved
• Performed Screen Navigation Test to ensure that the links are established as per the documentation provided.
• Responsible for performance testing and functional decomposition of web-based (SOA).
• Performed SOA / Web Service testing using soapUI
• Managing the Test Process, Web Testing, Test Process Improvement, Test Automation Architecture, Automation Planning, Intelligence Testing, Web Security Testing, Unit Testing and SOA Testing
• Prepared and executed different SQL Queries against the Oracle and Sybase Database.
• Verified and Validated the Rates Calculations and Rate Renewal Calculations for different Products and benefits by Preparing and executing different SQL Scripts.
• ValidateEDI Claim Process according to HIPAA compliance.
• Worked in testing the Professional, Institutional Claims processing and adjudication and validate data with FACETS.
• Worked on HIPAA Transactions and Code Sets Standards according to the test scenarios such as 270/271, 276/277,837/835 transactions.
• Involved in testing web testing with automated tool SOAP UI.
• Created reports that included a general overview, open bugs, new bugs and enhancement requests. Entered new bugs and maintained the current status of those bugs.
• Maintained Test Matrix and Requirements Traceability Matrix. Performed Gap Analysis on the same.
• Tested web services by generating XML SOAP requests and validated the corresponding XML SOAP responses.
• Performed Functional, Regression and Usability Testing using QTP.
• Prepared test scripts for automated testing using QTP
• Performed Data Driven Testing using QTP as well as manually to check the behavior of the application using both Positive and Negative data
• Performed Functionality and GUI Testing manually and using QTP.
• Developed and enhanced automation Test scripts using QTP.
• Worked with various Checkpoints in QTP.
• Performed Compatibility Testing against different browsers and versions.
• Used Quality Center for reporting defects.
• Used Quality Center to enter and Report defects for Rate Quote Remediation
• Prepared Application Testing Metrics Reports using MS Project.
• Prepared and submit the weekly test status reports to QA Lead and Manager
• Followed and Implemented the SDLC to improve the Testing Process and Efforts.
• Coordinated with the Business users, BA’s and Testers in order to perform UAT Testing.
• Interacted with Business users and BA’s regarding the Requirement Issues.
• Involved in Weekly Testing Status meetings with Testing Team and Weekly Rate Quote Task force meeting with Business Users and Developers.

Environment: HIPPA, EDI, Rate Quote System, Quality Center, QTP, Java, PowerBuilder, MS-Windows, MS Project 2003SQL Plus, Access, SOAP, XML, SQL, ALM, Mainframe

Confidential, Chicago, IL

QA Tester

Responsibilities:

• Responsible for decomposition of the requirements based on the functional specifications, design,
• Development, coding, testing, debugging and documentation of applications to satisfy requirements
• EDI Conversion from .
• Prepared Test plan and Test cases based on the functional specifications.
• Involved in writing UAT test cases.
• Performed Positive and Negative Testing manually.
• Tested HIPAA regulations in Facets HIPAA privacy module
• ValidateEDI Claim Process according to HIPAA compliance.
• Tested HIPAA regulations in Facets HIPAA privacy module.
• Provided test planning documents, which included web services.
• Tested the beta release of Rational Service Tester for SOA Quality and reported problems found to Development.
• Proficient in Black box testing by running manual as well as automated tests including regression using Quality Center, Selenium RC and Selenium IDE
• Responsible for creating and execution of automated test scripts using QTP.
• Inserted Check Points to check the broken links, Text and standard properties of an object using QTP.
• Carried out Functionality, Integration and Regression testing using QTP.
• Performed Parameterization using Data Driven Testing in QTP.
• Created test scripts in VB for Data Driven tests, executed the test scripts and analyzed the results
• Involved in writing extensive SQL Queries for back end testing
• Retrieved files using UNIX commands.
• Inspected and worked on HTTP web services application and on SOAP APIs.
• Used Telnet to connect oracle database with UNIX platform.
• Used SOAP UI validated a Web Service performance under different Load scenarios.
• Wrote UNIX shell scripts to backup daily test data and disk clean up
• Performed positive testing and negative testing
• Performed Back-End testing by inserting Database checkpoints in QTP and by extensively using SQL queries to verify the integrity of the database.
• Identified, analyzed, and documented defects, errors, and inconsistencies in the application using Mercury Quality Center.
• Reported defects according to Defect Life Cycle.
• Created and Maintained Test Matrix and Requirement Traceability Matrix and performed GAP Analysis.
• Coordinated with the developers on Defects Status on a regular basis.
• Performed User Acceptance Testing(AUT)
• Performed feedback concerning completeness and accuracy of AUT.
• Involved in documenting the defects found during AUT.
• Participate in various meeting and discussed Enhancement and Modification request.

Environment: Oracle, Windows 2000/XP, Quality Center, QTP, Load Runner, Java, Mainframe

Confidential, Dallas, TX

Sr. QA ANALYST

Responsibilities:

• Involved in developing detail Test Plans for different benefit packages according to Business requirements documentation.
• Involved in discussion with the Subject Matter Experts (SME) during creation of test plans and updating of business requirements.
• Acting as liaison between end user and Facets for user problems, outstanding issues, training needs and new software releases
• Follow up management on errors made by Data Entry associates.
• Performed UAT Testing Manually in coordination with UAT group to ensure correct business logic.
• Involved in new development, support, enhancement of application.
• Worked with business leaders to translate business requirements and processes into test cases according to Facets package requirements and subsequent effective configuration.
• Involved in FACETS Implementation, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module.
• Set claim processing data for different Facets Module.
• Performed Manual Testing using Quality Center (QC) and User Acceptance Testing (UAT)
• Responsible to work on Medicaid Management Information System which includes two divisions: HIPAA compliance and Maintenance units division and Claim processing division.
• Monitored workflow of the Resolution/Adjustment Unit, delegate tasks accordingly, and ensure that quality, quantity, and efficiency standards are met or exceeded.
• Worked under HIPAA compliance standards.
• Performed Front-End Testing, Functionality Testing, and Data Driven Testing using QTP.
• Used Ramp up and Ramp Down options in LoadRunner to simulate real time scenarios.
• Developed test automation scripts using Quick Test Pro.
• Analyzing scenario performance, graphs and reports in Load Runner.
• Developing /Recording/Enhancing Vuser scripts in Load Runner.
• Well versed with all functionality of Virtual User Generator in Load Runner.
• Configuring Run-time settings for Action / Think-time in Load Runner.
• Maintained Test Matrix which gives overview of the Testing Effort.
• Tested Claims intake/Logged claims/Failed claims data from Pulse tables to Oracle Financials.
• Monitoring the defect life cycle, generating customized graphs and reports for the client, using Quality Center.
• Used Quality Center to record documenting information useful in debugging process, evaluating test data.
• Used Quality Center for reporting and tracking bug and generating reports.

Environment: FACETS, Java, Windows, Oracle, Quick Test Pro, Load Runner and Quality Center.

Confidential, Oakland, CA

Quality Analyst

Responsibilities:

• Responsible for gathering, analyzing and digesting the requirements and the critical areas of the application to setup and execute baseline tests.
• Participate in Agile SDLC using the Scrum process.
• Executed test scripts to verify the expected results based on the system requirements maintained in Quality Center.
• Responsible to report bugs using Quality Center and MS Excel.
• In depth knowledge of Health Insurance process, Claims, HIPAA & its approved transaction codes.
• Used an extensive working knowledge of Facets.
• Analyzing the Facets Requirements and thus conducting gap analysis.
• Determined user requirements and goals by conducting meetings with client.
• Drafted test strategies, test cases and test plan based on functional specifications.
• Developed test cases for manual testing.
• Establish test data for testing the application.
• Analyzed and worked with HIPAA specific EDI transactions for Claims, member enrollment, billing transactions. Worked specifically with 837, 835, 834, 270/271.
• Extensively involved in writing Test scripts using Rational Manual Tester to perform Manual and Automation testing on the AUT under the different Programming Environment.
• Involved in FACETS Implementation Testing, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module.
• Checked the schema of Oracle database manually or using Toad after every upgrade.
• Designed, scheduled and executed test plans within the predefined timeframe.
• Conduct the testing (system and regression) of all applications to ensure application integrity both AS/400 based systems and web-based applications. Entails: Managing/executing the testing effort, logging detailed accounts of errors/defects in the systems, and coordinating with the Application Development and Operations teams to diagnose and troubleshoot any errors/defects.
• Performed Test Execution & wrote & Executed Test Scenarios/Test Scripts.
• Writing Test Plans/Test Scenarios/Test Cases/Test Matrix.
• Executing System Test, Regression Test, User Acceptance Testing (UAT).
• Developed design specification writing Test Reports & documenting test results.

Environment: Windows, EDI, Facets, SharePoint, Fileaid, JCL, Mainframe AS/400, Agile, MS Office, SharePoint, SQL, Test Director, Quality Center.