SUMMARY:

• Seeking a position that will utilize my acquired technical skills and abilities, while demonstrating a track record of increasing responsibility in leading projects and coordinating with stakeholder departments in system design, product definition, release documentation, data transmissions, systems disaster recovery, quality assurance testing efforts across all network platforms.
• Highly qualified and extensively trained IT professional with over 12 years of systems engineering and project lead experience that excels at leading cross - functional teams and coordinating multiple projects simultaneously. Solutions-oriented Senior Engineer with notable success directing a broad range of IT initiatives while participating in planning and implementation of Cisco systems solutions in direct support of targeted objectives. I was responsible for creating and writing quality Assurance policy and procedure documentation that abide with ISO standard of capability Maturity Model (CMM). This standards cover risk analysis, projects roll-out, disaster recovery, test plan/ procedure, review test cases, functional/business requirements to ensure they are in sync with management objectives. Responsible for reviewing change control and changeman packages before migrating to test environment of Unit testing, System Integration testing (SIT), and User Acceptance testing in (UAT) environment
• Unique competency in translating business issues into network solutions including opportunity identification, requirements development, project delivery and analysis. Hands-on experience leading all stages of system testing and analysis efforts, including requirements definition, systems architecture design, testing and service level agreement (SLA). Experience at managing cross-functional teams for fast-paced projects as well as complex projects. My responsibility includes, but not limited to business analysis, government regulatory data requirements and company policies process with ISO 27001. I reviewed business documentation, functional requirement of the up-to-date technology security compliance.

TECHNICAL SKILLS:

Software: Network Protocols, Routing Protocols, Voice

Protocols Platforms: Cisco, MS Windows 2003+ Server, Solaris 8, Red Hat Linux 7.0, UNIX Open Server 5.0, Novell Netware 3.1x Tools: MS Office, Visio, HP Open View

Cisco Works Modems: Multitech, RAD High Speed HDSI, TE/4 DSLM, LAN/WAN, TSO, File-Aid, Oracle, Excel, MS Words

PROFESSIONAL EXPERIENCE:

Confidential

Release Manager and IT Consultant

Responsibilities:

• Managed systems testing/project roll out and remote software vendors
• Manage gas delivery and customer information systems, and inventory control systems as well as State regulatory compliance of gas delivery security
• Managed several sites employee payroll, customer issues
• Managed and coordinate application designing and development process
• Participated in high-level project management meetings of business intelligence, data mining, profitability analysis and budget control.

Confidential

Software Quality Assurance

Responsibilities:

• Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project team initiatives;
• Work with network administrator to manage and maintain network security compliance
• Coordinated with ISP's regarding leased and ISDN link problems or Network Management services;
• Planned projects and managed resources to meet customers deadlines;
• Reviewed and monitored Capability Maturity Model (CMM) and ISO 27001 systems software regulatory compliance documentations
• Installed software and hardware to support banking systems.
• Managed the help desk support team and service level agreement (SLA)
• Responsible for testing defects and regions data integrity sync up
• Attended several high level projects meeting of business and technical support groups.

Confidential

Business Analyst/Project Management

Responsibilities:

• Work directly with users to understand the systems changes, users’ needs and data analysis
• Developed and managed testing strategy documentation process for all testing regions
• Reviewed specification, systems flow charts and target applications interfaces for accuracy;
• Balanced general ledger balancing ensuring that the system met company’s expectation and user’s service level agreement (SLA)

Confidential

Sr. Change Management Lead/Quality Assurance

Responsibilities:

• Trustworthy liaison whom networked with vendors, cardholders, merchants and business partners;
• Monitored Unified Modeling Language and Rational Unified Process documentation;
• Developed systems risk and impact analysis documentation for senior management approval;
• Coordinated project meetings of all ATM and Mortgages applications testing efforts.
• Initiated major projects followed though to roll out improving data center job’s stream process.
• Knowledgeable in creating risk base strategies of environmental and infrastructure changes

Confidential

Business Analyst/Project Lead

Responsibilities:

• Implemented new credit card design resulting in new marketing strategy for eligible customers;
• Enthusiastically lead teams to documentation analysis, testing, and execution of test procedures;
• Managed business analyst and programmers that took pride in product enhancement.