SUMMARY

• 3+ years as a QA/ Business Analyst - thorough knowledge of SDLC, STLC, Test Planning, Test cases, cross functional team management, Test Automation using tools, requirements gathering, JAD sessions, Use Cases and GAP analysis, Risk Review meeting.
• Extensive experience in advocating process recommendations for automated system and documenting business processes using UML (Unified Modeling Language). Adept at Use Case Diagrams, use case documents and process work flow.
• Conducted daily standup meeting to review production defects, project constraints, and cadence roadmaps using SharePoint 2013, HP Quality Center
• Implemented time and resource management on the projects using MS Project 2013
• Experienced in working with clients in different time zones.
• Articulated business logic using business rules for loan products, forecasting and budgeting components.
• Extensive experience in Functional Requirement Gathering and Gap Analysis in various projects at the client’s site.
• Experienced with Object Oriented Analysis and Design using UML, Rational Rose, and MS-Visio.
• Led and conducted Kick off Meeting, Risk review meeting, Status report meeting, Joint Application Development (JAD) sessions and well experienced in interacting with individuals at all levels.
• Experience in conducting onsite and online (HSBCnet) training sessions for the end users.
• Solid background in requirements elicitation, analysis, management and prioritization.
• Experienced in BI analysis and trends, market intelligence and data analytics using SPSS, SAS, Tableau, STATA
• Solid background in understanding of business problems, resolution of business issues and implementing change.
• Solid understanding of Business Process Flows, Project Management, Data Modeling, Design & Analysis.
• Extensive experience in UAT, A/B Testing, SIT, Regression, Smoke, Sanity, Black Box, White Box testing, Mobile Testing, End to End Testing
• Comfortable working in a dynamic, low-structure, constantly changing atmosphere and prioritizing work appropriately
• Familiar with Agile software development methodology.
• Experience demonstrating skill using process mapping techniques (e.g., documenting the sequence of work steps).
• Experienced in solving complex problems, team coordination and motivation skills as well as the ability to communicate successfully across cultural barriers.

TECHNICAL SKILLS

SDLC Methodologies: Rational Unified Process, Agile/Scrum, Waterfall

Project Management: MS Office Suite (Word, Excel(Pivot, Vlookup, Macros, Data Analysis), PowerPoint), MS Project, MS SharePoint, MS Outlook

Requirements and Modeling Tools: MS Visio, IBM Rational Rose UML 1.0/2.0

Databases: MySQL, Oracle, DB2, SQL Server, MS Access

Operating Systems: Windows, Linux, Mainframe( Z/OS )

Business Intelligence Tools: Excel Miner, SPSS, STATA, and Tableau 9.3, Google Analytics

Testing Tools: HP Quality Center 11.0, HP QTP, Selenium, JIRA

Other: Java, VBA, ADB SDK, Android, C++, Shell Scripting, Supply Chain, Forecasting, Operation Analyst, Finance, Accounting, JAVA,C#

PROFESSIONAL EXPERIENCE

Confidential, Milpitas, CA

Program Manager/Test Analyst

Responsibilities:

• Received best intern award for providing exceptional client services to the client and increasing revenue by 30%
• Worked and managed cross-functional team and interacted globally with different teams
• Identified core client needs and devised proposals, bids to attract the new clients thereby increasing the client base to 6
• Delivered client products (mobile applications, web apps, game apps, social apps) using Agile development methodology as scrum master with great quality
• Implemented project management concepts such as project plan, project completion, scope, costing, scheduling, change request, risk management, contract negotiations, planning and tracking, quality, and change management throughout the project lifecycle
• Conducted daily standup meeting to review production defects, project constraints, and cadence roadmaps using SharePoint 2013
• Demonstrated communication, time-management, and teamwork skills at various levels
• Managed team globally and implemented new process which reduces effort by 25%
• Build innovative business strategies for the growth of companies and increased revenue by 20%
• Contributed to build business dashboards to conduct trend analysis on retail metrics, especially relating to driving sales revenue, customer retention and salesperson productivity
• Analyze large complex data by performing regression and correlation analysis using BI tools like SAS, SPSS, STATA, and Tableau
• Instrumental in building new business through telemarketing, direct mail, targeted seminars and vendor partnerships
• Created DFD, Use Case Diagrams, Activity Diagrams, State Chart Diagrams, Entity Relationship Activity Diagrams (ERD), and documented functional requirements.
• Resolved clients issue to ensure complete satisfaction of the clients by giving the optimum solutions using data visualization (graph charts) that lead to driving new business opportunities
• Handled and managed more than 10 projects at a time.
• Implemented time and resource management on the projects using MS Project 2013
• Used regression analysis and forecasting to improve efficiency by 30 %
• Applied technical skills using SAS, Tableau and SQL in data collection, data analysis and reporting to procure data from database structures to report and provide solutions to client requests in a timely manner.
• Created and delivered presentations to various business teams regarding the current status and key decisions regarding their business issues.
• Used and applied inferential statistics to improve business performance.
• Coded implemented and maintained a new website that allowed the company to increase sales by 25 percent.
• Engaged in hypothesis testing estimation and forecasting to make decisions about company systems and processes.
• Participated in all phases of SDLC.
• Was involved in conceptual design, project scope, analysis and design, development testing and training.
• Closely worked with executive management to clearly define and document business needs, user needs and strategic initiatives.
• Discovered and prioritized functional and non-functional requirements.
• Used Agile/Scrum software development methodology to complete tasks in small increments and multiple releases.
• Managed all the requirements and change requests, making updated requirements available to all team members involved in the project.
• Actively interacted and coordinated, in preparation of adequate test cases, with Development team / QA team and the clients.
• Automated excel sheet using macros to automate/expedite the process.
• Extensively dealt with offshore teams in India.
• Helped procurement departments create standards for “Request for Proposal” (RFP) and facilitated joint meetings with vendors, HR and IT teams.

Environment: MS Project, MS SharePoint, Agile/Scrum, Waterfall, MS Visio, UML, Rational Rose, Android, iOS, Tableau, SPSS, STATA, Marketing, Sales

Confidential

Software Engineer-Business Analyst/ Project Test Coordinator

Responsibilities:

• Liaised between marketing management and the IT team - both offshore and onsite.
• Worked with users to define business process and initiated the requirements feasibility process to determine the viability - technically and operationally.
• Analyzed business workflow and system needs for this web application.
• Gathered, analyzed and prioritized user requirements, and created Traceability Matrix (TM).
• Extensively used HP Quality Center for tracking changes and defects in the development of the project.
• Developed use case model, and use cases which could trace back to the functional requirements as specified in the Software Requirement Specification document.
• Developed sequence diagrams to show the interactions between objects in the sequential order.
• Used Agile/Scrum methodology because of rapid requirements churn.
• Conducted GAP and what-if analysis with fellow Business Analysts.
• Participated in and facilitated extensive JAD sessions and user interviews.
• Created BRDs, Use Cases, Test Cases and Test Plans.
• Worked with software engineers and business units, assisted in formulating and defining system scope and objectives through research and fact-finding.
• Prepared high level user documentation and facilitated UAT with the stakeholders and the business users.
• Participated in walk through and defect reporting meetings periodically.
• Responsible for IT projects - Requirements gathering, analysis, and marketing.
• Analyzed, created and developed market for software development projects.
• In-charge of IT projects - marketing and sales.
• Reviewed, developed, produced and analyzed management reports for monitoring process efficiencies and effectiveness as applicable.
• Prepared high level user documentation and facilitated UAT with the stakeholders and the business users.
• Participated in walk through and defect reporting meetings periodically.
• Discovered and prioritized functional and non-functional requirements.
• Created use cases using standard modeling formats (UML).
• Created Requirements Traceability Matrix tables with a fellow BA.
• Coordinated project XML Phase 5 to generate ISO 20022 XML codes. The project improved the client base to send payment information to Confidential in a single file format, eliminating the need to support different formats. Project was implemented in over 40 countries worldwide
• Created XML JCL, data set, and SPUFI in mainframe(Z/OS) and send generated MT 103, Euro, and MT 101 payments to End system(HUB) to check end to end connectivity
• Coordinated globally with overseas teams for daily status reports and highlighted the progress and issues to the Release Management using Lotus Notes
• Completed training on Trade, Payments, and Transactions

Environment: Mainframe, Rational Rose, HP Quality Center, SQL, MS Visio, MS Project, MS Excel, Testing