OBJECTIVE

• Possess high - caliber presentation, Client Interaction, requirement gathering and analysis skills. Objective is to lead a team to design, implement and support high quality System Development, working with end clients to define needs and to develop clear business solutions, to gather and analyze quality data to assist management in making informed, high quality decisions.

SUMMARY

• A result oriented individual with 8 years of diversified experience in Finance and Insurance domains. And have extensive experience working on P&C applications.
• Strong knowledge of the Systems Development Life Cycle (SDLC) models such as Water Fall, Agile, and Spiral.
• Created strategic test plans and followed it through testing phase in SDLC.
• Experience in conducting various types of System and Integration testing
• Extensive experience in HP LoadRunner for Performance Testing of Web Based and Client-Server applications using VUGen to create scripts in various protocols, Creating Scenarios in Controller and Executing Load, Stress, Soak Tests, Monitoring Tests and Analysis using LoadRunner Analysis Tool
• Extensive experience in HP Quality Centre for Planning Releases, Requirement Creation and Management, Creating Test Cases, Execution, Defect Logging and Tracking and Generating Graphs and Reports
• Experience in Automation Testing using HP Quick Test Professional, in creating Data Driven and Parameterized automated Test Scripts
• Hands on Experience in HP ALM Performance Centre to integrate Creation of Vuser Scripts, Designing and Execution of Performance Tests and Post-Run Analysis
• Working knowledge of all modules of Quality Center such as Requirements, BPT, Test Plan, Test Lab, Defects etc.
• Extensive experience in configuring data mapping between different Databases.
• Excellent skills in writing Test Plans and Test Cases
• Expertise in Bug reporting tools such as Test Director, Quality Center and Rational ClearQuest
• Exposure to both Manual and Automated Testing of applications developed on Windows and UNIX platform.
• Proficient knowledge in various types of Software Testing such as Unit testing, Integrated testing, System Testing, Black box testing, Positive Testing, Negative testing, Performance Testing, Stress Testing, Load Testing, Volume Testing, Data Driven Testing, Back end Testing and Regression Testing
• Good working knowledge of major Operating Systems such as Windows 98, 2000, XP, Vista, 7 and UNIX.
• Extensive knowledge of SDLC and STLC methodologies.
• Excellent communication and writing skills with the ability to adapt to new and dynamic environments
• Good team leader, Player and can work alone with minimal or no supervision
• Conducted UAT of application alon with end users before it is encorporated into complete suite
• Excellent communication, interpersonal & analytical skills.
• Creative and Aggressive person capable of forming and maintaining positive and productive team environments with integrative thinking skills.
• Strong business analysis skills and thorough understanding of full SDLC.

TECHNICAL SKILLS

Project Methodologies: Rational Unified Process (RUP), UML.

Business Modeling Tools: Rational Rose, MS Visio.

Requirement Management: Rational RequisitePro.

Operating Systems: UNIX, Windows NT/2000/XP.

RDBMS: SQL Server, Oracle.

Business Applications: Microsoft Office Suite - MS Word, Excel, PowerPoint, Outlook.

SDLC: Waterfall, Agile, Spiral, RUP.

Project Management Tool: MS Project

Testing Tools: Microsoft visual studio test manager pro, Quick Test Professional (QTP), Win Runner

Bug Reporting Tools: Test Director, HP Quality Center, Rational ClearQuest

Databases: Oracle, MS Access, MS SQL Server

Operating Systems: UNIX, Windows 98, 2000, XP, Vista, Windows 7

PROFESSIONAL EXPERIENCE

Confidential, Annapolis, Maryland

Sr. QA Analyst/ Systems Analyst

Responsibilities:

• Develop test plans to test scope and environments in different test phases and methodologies. Test the applications using manual and automated tools and manage defects with defect tracking tools
• Composed the UAT test cases by reading through business requirements and accordingly logged any defects or shortcomings of the software during UAT
• Composed business and functional documents for applications like AirDB, AirVue and V eriPax.
• Tested the AirDB GUI airport application which incorporates all airport resource management; gates, carousels, check in desks, stands, aircraft info, passenger capacity, etc.
• Tested AirPax GUI for boarding and security at airports and general clearance of passengers.
• Tested AirVue which is the FIDS flight information display system . Tested and conducted UAT of this application which assists airport system administration personnel in managing, configuring and maintaining the airport’s inventory of information display hardware and software.
• Gathered business requirements from stakeholders and sketched out diagrams in Enterprise Architect for process flow
• Composed test cases based on gathered business requirements in Enterprise Architect
• Analyze business and functional specification documents and design use cases documents.
• Arranged and conducted Knowledge Transfer sessions for new hires and colleagues.
• Used Clear Quest for all forms defect management, bug tracking and progress report generation.
• Execute test cases and test scripts to capture, review and analyze the results. Raise the defects from the test results and track the defects for its closure.
• Meet management and stakeholders to gather business requirements and report development of software product
• Coordinate meetings with developers, business, and Quality analysts to develop testing timelines.
• Developed and managedtest casesand ran test scenarios in Clear Quest
• Worked with BAs, PMs and SMEs to coordinate the testing efforts
• Used SQL for backend testing and data validation
• Conducted UAT with Rockwell end users who will work the application via phone and the internet
• Composed UAT test scripts and test cases to emulate real life scenarios
• Modified XML files so they could be imported and exported from the AUT
• Modify HTML source code as per test case requirement before execution
• Use SQL and UNIX for verifying and executing processes
• Performed data driven test for multiple scenarios with different sets of data using internal and external data sources.
• Used MS Visio to create Business flow diagrams, Use Case diagrams, Activity diagrams, State diagrams, Sequence, and Collaboration Diagrams.
• Used UNIX and Putty to kick off batch processes
• Participated in Triage Meetings, weekly status meetings with IT and business people

Environment: AirDB, AirVue, VeriPax, Clear Quest, Java, Enterprise Architect, SQL Studio Manager, MS Visio, SQL, XML, HTML, Unix, Windows, Putty, MS Office.

Confidential, Sparks, Maryland

Sr. QA Analyst/ Systems Analyst

• Analyze business and functional specification documents and design use cases documents.
• Develop test plans to test scope and environments in different test phases and methodologies. Test the applications using manual and automated tools and manage defects with defect tracking tools
• Arranged and conducted Knowledge Transfer sessions for new hires and colleagues.
• Use Demeter to set up user account for complete end to end testing for Confidential credit products
• Execute test cases and test scripts to capture, review and analyze the results. Raise the defects from the test results and track the defects for its closure.
• Meet management and stakeholders to gather business requirements and report development of software product
• Used Splunk to view EC-Tokens and PayerIDs for new accounts generated to validate creation
• Coordinate meetings with developers, business, and Quality analysts to develop testing timelines.
• Use XO tool and HTML file to complete E2E testing.
• Modify HTML source code as per test case requirement before execution
• Use SQL and UNIX for verifying and executing processes
• Use Enterprise Tester to review and execute test scenarios for work flows and waves in the SDLC
• Used TSYS, VTS (Visa Test Simulator), Master Card Simulator, Tandem to run the credit card Authorization process.
• Execute complete flow of customer sign up to application of credit and account cycling.
• Validate Credit Cards Authorizations by using TSYS, FDR Screens and Teradata for Backend testing.
• Performed data driven test for multiple scenarios with different sets of data using internal and external data sources.
• Used MS Visio to create Business flow diagrams, Use Case diagrams, Activity diagrams, State diagrams, Sequence, and Collaboration Diagrams.
• Executed varying scenarios with multiple account linking and combination of payment options based on diverse customer demographic.
• Used UNIX and Putty to generate users and bank accounts and also link accounts to each other.
• Use Jaws tool to create simulated user credentials and link bank accounts for testing prep
• Used Enterprise Tester ET reports and documentation management and defect tracking module to report to management.
• Participated in Triage Meetings, weekly status meetings with IT and business people

Environment: Java, Enterprise Tester, SQL developer, Demeter, MS Visio, SQL, HTML, DataTrek, XO Tool, Unix, Windows, Splunk, Oracle, Putty, MS Office.

Confidential, Charlotte, North Carolina

Sr. QA Analyst/ Systems Analyst

• Involved with the testing of the MyStaff application which is a one-stop-shop for all employee/staff time scheduling and management.
• Coordinate with Business Policy to gather requirements and construct test scenarios based on AS IS and TO BE analysis.
• Tested web-based clock to be used by supervisors
• Tested the Tablet PC Samsung clocks to be used by off-site Compass staff for complete staff management
• Tested so that all punch ins and punch outs of staff are recorded as per defined criteria
• Tested the mClocks mobile clocks which are to be deployed in the field for capture of accurate time, location and personal ID.
• Validated that all punches by an associate populate the respective timesheets accurately with no entries skipped.
• Conducted UAT with sales staff to test the application in a real world scenario
• Conducted back-end testing for employee schedule enforcement on our Java based application
• Conducted URL testing to check for broken links/hot links
• Worked with developers, business and quality/functional testing team to expedite the defect tracking and removal process.
• Used ALM to compose test requirements and execute tests
• Logged defects and tracked bugs in ALM and assigned them to concerned developers
• Coordinated and conducted meetings on behalf of the Testing Lead and the Quality Assurance team
• Regularly uploaded/maintained QA teamsite with documentation regarding testing and schedules in Sharepoint 2010
• Use the Infor WorkBrain ERP software to test functionality and integrity of associate data for Compass employee management
• Tested Desktop Clocks for staff who need to enter time via computers for front-end functionality and back-end data consistency.
• Tested hand held devices like tablets for the field associates and restaurant staff for conformity as per testing scope
• Conducted GUI testing for in-house developed application for glitches or breaks all through the sprints
• Composed test scripts based on technical specs document and business requirement documents to encompass all possible positive and negative testing
• Played a key role in regression testing of MyStaff application and User Acceptance Testing before deployment into the field
• Prepared UAT test scenarios designed specifically for UAT for most viabale product
• Conducted security testing to disallowed unauthorized personnel to punch into unauthorized work location. This was done through unique associate IDs and face recognition technology to nullify ‘buddy-punching’
• Used SQL querying extensively to validate normalization of data in Oracle via SQL Developer
• Coordinate scrum meetings in place of QA lead if need be
• Involved with every phase of the defect management life cycle till defect closure

Environment: MyStaff application, WorkBrain, RTC, JAVA, SQL, Regression Testing, System Testing, Sharepoint 2010, SQL Developer, ALM/QC, Agile

Confidential, Wilmington, DE

Sr. QA Analyst/ Systems Analyst

• Worked on the migration of all the processes, from ADS (previous DB) to Teradata (New Version).
• Worked on the Credit line Decrease (CLD) and Credit Line Increase (CLI), and Fraud, processes to ensure the correct migration.
• Worked on credit cards Authorization process to make sure all transactions go through ADE (Auth Decision Engine).
• Used TSYS, VTS (Visa Test Simulator), Master Card Simulator, Tandem to run the credit card Authorization process.
• Composed the UAT test cases by reading through business requirements and accordingly logged any defects or shortcommings of the software during UAT
• Monitored junior QA and UAT testers and provided UAT guidelines and protocols
• Validate Credit Cards Authorizations by using TSYS Screens and Teradata for Backend testing.
• Tested whole Transaction Processing Facility to validate whole Authorization system is working correctly.
• Experience with the Testing of Credit card authorization techniques and process, payments, refunds and settlements.
• Tested the whole systems and workflows of payments, refunds and settlements in Issuer, Acquirer and merchant prospective.
• Working on scheduling the batch processes in work scheduler TWS.
• Worked with Business planners, Policy department and developers to test adhoc processes for Card Risk Review process.
• Used Ab initio and validated of each new data element/attribute in Dimension and Fact Tables after the ETL Jobs processed.
• Involved in writing Test scenarios, Generic tests cases, detail Positive and negative test cases for ETL also Preparing ETL and SQL routines/code for performing ETL testing (system and integration testing) and Documenting the test results
• Perform functional testing and prepare regression test scripts for ETL processes
• Used Ab initio for meta data management and ETL testing.
• Performed Manual Testing for checking the flow of the application functionality between the new and the legacy system
• Actively involved in maintaining the Traceability Matrix
• Scheduled and Conducted meetings on behalf of team lead.
• Used Sharepoint 2010 as a repository to modify and share documentation and deliverables through QA teamsite.
• Used various TSYS screens to view, modify and validate bank customer details.
• Used TWS to do Adhoc runs for credit card processes and jobs.
• Performed Security Testing and Regression Testing using and maintaining tracibility in Quality Center
• Used TWS software to schedule automated daily, weekly and monthly bank account tasks.
• Used SQL to test data staging tables by using SQL Developer.
• Conducted Back-End Testing manually using UNIX.
• Work with multiple databases for backend and front end validation.

Environment: ALM QC 11, TWS, TSYS, JAVA, Unix, Sharepoint 2010, Regression Testing, System Testing, Ab initio, TeraData, SQL Developer, Putty

Confidential, Portland, OR

Sr. QA Analyst/ Systems Analyst

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Create strategic test plan and followed it through QA testing.
• Expert in writing test scripts manually.
• Tested web based 1World FFS system for functionality
• Developed and managedtest casesand ran test scenarios in QC
• Worked with BAs, PMs and SMEs to coordinate the testing efforts
• Used SQL for backend testing
• Concucted UAT with Confidential end users who will work the application via phone and the internet
• Composed UAT test scripts and test cases to emulate real life scenarios
• Used QC for planning, testing and tracking Master Data conformance and management MDM
• Worked with the business users in order to understand and document test scenarios related to critical business process/features/workflows regarding the web application.
• Created and managed system testing schedule.
• Provided test team status reports on weekly basis to the project manager.
• Recording and developing LoadRunner scripts and enhancing the same to emulate real-world load using transactions, parameterization, correlation, think time
• Incorporating Rendezvous points and logic that randomized test data
• Creating manual scenarios in Load Runner Controller and configured the Virtual users to use multiple Load Generators
• Executing queries in Microsoft SQL Server Management Studio 2008 to prepare test data for performance testing
• Created and maintained SQL Scripts to perform back-end testing on the oracle database.
• Performed Database testing using SQL queries
• Executed XML request in SOAPUI tool.
• Used SQL Queries to compare data in User Interface and Backend.
• Conducted regression testing on new builds/versions.
• Tested various ad-hoc and canned reports as a part of crystal reports testing.
• Created automation scripts in QTP and made a suite of scripts when needed.
• Used object spy to know the properties of the object which helped me in writing my QTP script
• Developed and executed test cases test Scenarios and followed-up defects using Quality Center.
• Tracked defects using Quality Center.
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members.
• Conducted Bug review meeting to discuss resolution of issues

Environment: HP Quality Center, Manual Testing Methods, QTP, JAVA, Crystal report, Regression Testing, System Testing, Webservices, XML, SOAP

Confidential, Atlanta, GA

QA Analyst

Responsibilities:

• Converted Business Requirements and Design Documentation into Test Cases and Test Scripts.
• Created description object with specified properties and values during run time, to use instead of logical names in test scripts.
• Performed Web testing to check for broken links in a page.
• Worked on credit cards Authorization process to make sure all transactions go through ADE (Auth Decision Engine).
• Used TSYS, VTS (Visa Test Simulator), Master Card Simulator, Tandem to run the credit card Authorization process.
• Validate Credit Cards Authorizations by using TSYS Screens and Teradata for Backend testing.
• Performed data driven test for multiple scenarios with different sets of data using internal and external data sources.
• Used MS Visio to create Business flow diagrams, Use Case diagrams, Activity diagrams, State diagrams, Sequence, and Collaboration Diagrams.
• Performed System, Functional, testing for application releases.
• Data Extraction Transformation and Loading (ETL) using Informatica.
• Experience in ETL Data Warehousing, database testing using Informatica for Workflow process.
• Perform functional testing and prepare regression test scripts for ETL processes
• Involved in Executing test scripts per defined ETL testing processes.
• Conducted Production Validation testing and Application upgrade validation via Informatica.
• Performed Web Testing to check for broken links in a page.
• Performed Acceptance, Usability, Cross-Platform testing during different stages of the application development.
• Contributed to UAT by formulating test cases and executing tests with other UAT testers
• Recorded and reported UAT findings to QA lead for a compliant software
• Created and executed scripts in QTP for Functionality testing.
• Executed automated test cases in QTP through Quality Center and reported defects in QC.
• Used Team Foundation Server for Data collection and reporting, work item tracking purposes etc.
• Monitored the progress and verified the fix of the bugs that were logged into Quality Center.
• Extensively used Microsoft Office Suite of products for documentation and data interpretation.
• Bug Reporting and Tracking using Mercury Quality Center.
• Conducted the defect report using Document Generator in QC
• Interacted with the developers to report and using QC
• Used Quality Center documentation management and defect tracking.
• Participated in Triage Meetings, weekly status meetings with IT and business people

Environment: Quick Test Professional, Quality Center, Informatica, MS Visio, SQL SERVER, Internet explorer, Windows, Oracle, MS Office.

Confidential, Philadelphia, PA

Quality Analyst

Responsibilities:

• Review Business Requirement Documents, Functional Requirements Specification, User Interface Design Documents and Use Cases to understand the functionality and working of the custom developed application.
• Author, Review, and Modify Test Strategy & Approach, Test Plans, Test Procedures to meet testing and product deadlines.
• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Wrote test cases in excel spreadsheet and imported them to Quality Center.
• Assessed the intelligence data methods requirements and database marketing issues and presented findings to management.
• Provided test team status reports on weekly basis to the project manager.
• Performed SIT, UAT, Functional/Regression, Backend, Interface, Customization, and Browser Compatibility testing for web based applications.
• Extensively used Quality Center modules such as Test Plan, Test Lab, Defects, Requirements and Report features.
• Created automation scripts in QTP and made a suite of scripts when needed.
• Used object spy to know the properties of the object which helped me in writing my QTP script
• Involved in creating various types of test reports such as Test Execution Status, Test Summary, Defect Summary/Progress reports etc..
• Developed and executed test cases test Scenarios and followed-up defects using Quality center.
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members.
• Conducted Bug review meeting to discuss resolution of issues
• Tested the application on various versions of IE and Netscape.
• Performed stress tests by gradually increasing the number of users to define a baseline.
• Validated the integrity constraints on the database by creating Procedures and Functions.
• Helped in administering and managing HP Quality Center; creating projects and assigning responsibilities to users, tracking bugs,
• Participated in meetings and walkthroughs and defect report meetings periodically.

Environment: MS-Visio. MS Office Suite, MS Project, XSLT, HP Quality Center, QTP

Confidential, LA, CA

QA Tester

Responsibilities:

• Review Business Requirement Documents, Functional Requirements Specification, User Interface Design Documents and Use Cases to understand the functionality and working of the custom developed application.
• Author, Review, and Modify Test Strategy & Approach, Test Plans, Test Procedures to meet testing and product deadlines.
• Co-ordinate and Perform various types of testing: Component Testing; Functional Testing; Integration Testing; Regression Testing; Usability Testing; End to End Testing etc..
• Develop and Maintain Test Requirements Matrix throughout the life cycle of the system in MS Team foundation server so that it can efficiently used by other members of the team.
• Participate in the team meetings to discuss the issues arising out of testing.
• Champion issues and Bugs through Defect Management lifecycle.
• Used Rational Clear Quest for Defect Tracking
• Develop and summarize all the testing activities in the Testing Summary Reports.
• Performed data driven testing by data driver wizard and parameterization.
• Creating and updating test cases based on new and/or /updated functional or interface requirements
• Extract data from an Oracle System and create MS Excel and MS Access reports
• Design simple databases and queries to support reporting and analysis using MS Access.
• Wrote various SQL queries to validate data inserted, deleted and updated in the Oracle database
• Wrote SQL queries and performed Back-End Testing for data validation to check the data integrity during migration from back-end to front end.
• Performed requirement traceability by setting automatic alerts for tracing changes in the requirements and system maintenance
• Backend Testing using SQL Scripts.
• Participated in weekly meeting with the management team and walkthroughs

Environment: SQL, Windows, Rational Clear Quest, Oracle on UNIX.