SUMMARY

• ISTQB Certified QA Lead with 14+ years’ experience in Quality Assurance, Test Management, Software Quality Measurement & Analysis and Project Management.
• Expertise in Test Methodology, Test Design/Planning, Estimation, Tools, Defect Management and Reporting.
• Experience in managing various test phases i.e. Functional, Regression, Integration, Performance and UAT.
• Well experienced in V - Model, Agile/Scrum and DevOps SDLC methodologies, Test Automation Frameworks and Continuous Improvement Process (CIP)
• Experience across multiple industry domains like Life Sciences, Pharmaceutical, Banking, Finance, Consumer Goods, Automobile, Aerospace etc.
• Experience in technologies like SAP, Microsoft, Mainframe, Open Source, Mobile & Cloud applications.
• Experience working with business teams, end users and customers/vendors across multiple geographies and managing teams in Testing Centre of Excellence (TCoE) and Test Factory delivery models.
• Experience in managing teams in Global Network Delivery model (onshore, near shore and offshore delivery) and handling complex enterprise-wide initiatives across multiple inter-connected systems.

TECHNICAL SKILLS

Test/Defect Management: TEST DIRECTOR, JIRA, CONFLUENCE, QUALITY CENTER (HP QC/ALM), TEST LINK

Automation: HP QTP/UFT, SAP eCATT, WORKSOFT, PARASOFTSOA, JENKINS, TOSCA, BLUEPRISM

Software Quality Analysis: CAST AIP, ENLIGHTEN, HIGHLIGHT, SONARQUBE

SAP Modules: MM, SD, WM, PP, FI, CO, HCM, MDM, BI/BW, SCM

Ticket Management: SERVICENOW, BMC REMEDY

Programming: SAP ABAP, SQL, JAVA, XML, PYTHON, VB/BATCH SCRIPT, .NET, API

Databases: ORACLE, MS SQL SERVER, SAP HANA, TERA DATA

Mobile Platforms: WINDOWS MOBILE, ANDROID, iOS

Others: WEBMETHODS, SAP BODS, FTP, TABLEAU, UNIX, TFS, VISIO, SHAREPOINT, MS OFFICE

PROFESSIONAL EXPERIENCE:

Confidential

Test Lead

Responsibilities:

• Managing QA activities as part of SAP CoE involving SAP HANA, BW, BODS and other downstream applications like CDIC, FMS and IMatch.
• Responsible for the Test Management, Defect Management, Change management and Quality Governance for the General Ledger Renewal program.
• Manage test efforts for teams involved in multiple releases activities across different geographic regions.
• Define Test Strategy, Test Approach, Templates, and Tools for multiple phases of testing like Functional Unit Test(FUT), System Integration Test(SIT), Regression Test, Performance Test and User Acceptance Test(UAT).
• Review high level business requirements, User Stories and advise QA team in development of test deliverables like Test Cases, Scripts and Data Sets.
• Lead Test Automation efforts using WorkSoft to reduce test effort during Regression test cycles for releases, system upgrades/software updates and patching across the entire SAP landscape.
• Responsible for continuous improvement of QA processes and Test Maturity Model for the CoE practice.

Confidential

QA Lead/ Test Architect

Responsibilities:

• Lead a QA team involved in testing the implementation of a P2P International Money Transfer Service using Mainframe, Java, ETL, Web Services and Mobile Technologies. Develop Master Test Strategy and Test Plans involving phases like System Test, Integration Test, E2E Test, BAT and PAT across multiple channels of Remittance application.
• Review high level business requirements, User Stories and advise QA team in development of test deliverables like Test Cases, Scripts and Data Sets.
• Identify QA gaps and coordinate test data requirement activities like data conversion and data mapping with the program test management team.
• Work with QA teams and Scrum Masters across different Agile Pods/Sprints to manage test schedule and ensure project timelines and deliverables are met.
• Lead relationships with project team members, third party vendors/ service partners, release teams and business teams as appropriate.
• Determine test resources required for testing and manage test execution for testing cycles.
• Lead the defect triage meetings and program level test progress meetings with business and leadership groups.
• Identify risks during test preparation/execution and proactively communicate them to the stakeholders.
• Review test artifacts and present testing metrics and status to the project leadership group.
• Manage testing escalations and contribute to knowledge development and continuous improvement process.

Confidential, Seattle

QA Lead/ Test Architect

Responsibilities:

• Responsible for leading a 12-member testing team involved in the implementation of the Raw Material Aggregation System for using SAP HANA(Cloud), BODS(ETL), Hybris, Oracle Agile and Auto Desk applications.
• Responsible for the Test Management, Change management and Quality Governance for the engagement.
• Responsible for defining Test Strategy, Test Plan, Process, Templates, Frameworks and Tools for multiple phases of testing like Functional Test, System Integration Test(SIT), Regression Test, Performance Test and User Acceptance Test(UAT).
• Review business requirements, functional designs, test environments/data, tool configurations, entry/exit criteria, quality documentations and deployment/cut-over tasks.
• Conduct requirement review workshops, defect triage meetings, stage gate sessions and Go/No-Go meetings.
• Gather and present testing metrics and testing activities of the project to business stakeholders.
• Advise client stakeholders on QA best practices, tools and methodologies and continuous improvement areas.
• Facilitate client coordination meetings with various business units, geographical entities and external vendors for successful implementation.
• Co-ordinate with various teams across the engagement to ensure timely resolution of defects and smooth planning of release activities.
• Guide, mentor and monitor the various test teams involved as an SME.

Data Services & Testing Lead

Confidential

Responsibilities:

• Responsible for leading a 10-member team involved in supporting the Data Management and Testing Services.
• Managed teams involved in Master Data Management, Data Sync(GDSN), Sales Analytics(MINE) and Testing using technologies like SAP MDM, 1WorldSync(Cloud), PHP/HTML, Tableau and SERVICENOW etc.
• Conduct solution workshops with application stakeholders to collect the enhancement requirements and prioritize them based on business criticality / compliance requirements.
• Analyze the support process and identify areas of improvement and create a custom SERVICENOW process for tracking MDM/Data Sync support tickets and implement steps to help improve operational efficiency, faster issue resolution and reduce costs.
• Manage transition activities and work with client teams in implementing SLA and KPI’s for the various teams.
• Advise client engineering teams on MDM/PIM product setup and packaging based on GDSN guidelines.
• Support and coordinate with offshore teams via walkthrough sessions on requirements, test scenarios, master data setup and configurations.
• Propose and implement various value add ideas (reusable assets, automated tools etc.) resulting in cost savings to the customer as well improved productivity of the team.
• Conduct SWOT analysis sessions for different process areas and recommend best practices/processes for the customer.
• Define process for performing deep dive analysis(RCA) on incidents and conduct s for Technical and business team members.

TCoE Lead

Confidential

Responsibilities:

• Responsible for leading an 8-member team across multiple projects under the Testing Center for Ecellence (TCoE).
• Responsible for test management, demand management and quality governance.
• Manage test efforts for multiple teams involved in technologies like SAP, Web Methods, SharePoint/.NET, Java, Python, XML, ETL Tools and mobile applications over multiple releases.
• Define Testing Methodology, Process, Templates, Tools, Frameworks and Documentations like Test Strategy, Approach, Plan and Test Closure report.
• Responsible for Planning and Execution of the Regression, Integration and User Acceptance Testing within stipulated schedule and budget.
• Review user requirements, functional designs, entry/exit criteria, quality documentations and deployment/cutover tasks.
• Establish effective defect management and reporting process to provide accurate project metrics and reports to Business Leadership teams.
• Coordinate with project stakeholders like end users, business teams, Technical team and external vendors for user acceptance testing.
• Monitor scope of delivery in terms of nature and number of deliverables and change requests and ensure organizational & customer quality standards are followed.
• Organize knowledge share sessions for continuous learning and coach new/junior team members on technical concepts and business process.

Test Automation Lead

Confidential

Responsibilities:

• Lead a 5-member SAP Automated & Functional testing team.
• Managed the global rollout of SAP eCATT across 27 countries to help automate the Regression testing activities.
• Develop and execute scripts in over 8 Functional Modules like MM, SD, FI, HR, CFM, IHB etc. for Functional and Integration Testing phases.
• Perform smooth conduct of weekly events like Emergency Locks and monthly/yearly cut-over activities Ensure smooth roll-out during Releases including pre/post release activities and environment checks.
• Provide test metrics and weekly status reporting to project and client leadership.
• Provide SME support & s on eCATT/QTP and automation process across SAP projects.

SAP Technical Consultant

Confidential

Responsibilities:

• Provide SAP technical support as part of the SAP Production Support team for the client.
• Resolution of the issues assigned as per the SLA agreement timelines.
• Provide technical inputs to Functional support team for resolving issues in modules like SD, MM & WM.
• Implemented Support Packs in Development, Test and Production Systems.
• Provide automated regression testing solutions via SAP CATT and eCATT tools.
• Worked in implementing Solution Manager to improve the Regression Testing Scope.