SUMMARY

• Over 5+ years of Software Quality Assurance experience as a QA Tester/Analyst both in manual and automated testing of client server and web applications.
• Extensive experience in reviewing and analyzing Business Requirement Document (BRD) and Functional requirement Document (FRD) Design Document and writing detailed Test Plans, Test Cases, Test Scripts and creating Requirement Traceability Metrics (RTM).
• Experience includes the testing of Client/Server, WEB Based applications using Manual testing tools like Quality center/ ALM and Unified function testing (UFT).
• Experience with Testing in Mobile Web Applications.
• Experience in Defect Reporting using Quality Center, ALM and Jira.
• Experience with all phases of Software Development Life cycle (SDLC) And Software Testing Life Cycle (STLC) from requirements analysis to User Acceptance Testing (UAT).
• Extensive knowledge of Agile Software Development and Water Fall.
• Extensive experience in performing manual testing using both Black box and Gray box methodologies and performed automated testing.
• Extensive experience in conducting different kinds of tests such as Integration, Regression, Functional Testing, System Testing, Cross Browsing, User Acceptance Testing( UAT), Positive Testing, Negative Testing/End to End Testing and Smoke Testing .
• Knowledge and exposure in working with the various relational databases like Oracle, SQL Server, DB2.
• Experience in testing of cross browser Applications (Internet Explorer, Fire Fox, Safari, Google chrome) with different protocols like HTTP, HTTPS and FTP
• Ability to work collaboratively with testers, developers and other team members in complex testing projectstowards the overall enhancement of product.
• Excellent team player, very organized, can lead and work well in a team. Consistent performer with good analytical, communication and presentation skills.

TECHNICAL SKILLS

Operating Systems: Windows.

Testing Tools: HP Quality Center 9.2, ALM 11.0, SOAP UI and Device Connect.

Defect Tracking Tools: ALM/ Quality Center, JIRA and Clear Quest.

Browsers: Internet Explorer, Mozilla Fire Fox, Safari and Android

Web Technologies: HTML4.0, Java Script and XML

Databases: Oracle 9i/10g, MySQL, SQL Server and DB2

Project Methodologies: SDLC, Waterfall, Agile

Protocols: Http, Https, Ftp and SOAP

Other Tools: SQL Developer, MS Office

PROFESSIONAL EXPERIENCE

Confidential - El Paso, TX

QA Analyst

Responsibilities:

• Working as a UAT Test Analyst to communicate defect status to business users/ Clients and assigning defects to different teams using ALM/QC tracking defect status to report back to business users/Clients.
• Daily Collaborative meetings with clients.
• Experience with application testing.
• Experience writing test scripts from requirements.
• Understanding testing environments.
• Write and Executed Test cases.
• Provide support to End Users to complete UAT testing activities.
• Managing Defect management (From discovery to resolution defects) in QC/ALM for UAT.
• Responsible for Maintaining Defect management like changing status and assign Findings to BAs, assigning Severity and priority according to Client specifications.
• Multitasking on different Functional Areas and UAT Environments.
• Claims submission via Portal. manage test data that needed for integration testing.
• Ensure all issues are documented and tracked to resolution.
• Make sure changes were made according to HIPPA and Delaware Enterprise Management System requirements documented in rLink.
• Participated in daily URC meetings with Clients and followed up with test leads about product defects.
• Verifications and validations of test case executions and on-Demand reports.
• Executing and Retesting defects in UAT Environment using Quality Center/ ALM.
• Experienced in defect workflow. Provide project progress and status reports.
• Individually did Smoke tests in UAT Environment.
• Experience in providing UAT Testing status reporting for Project Management..
• Find Defects while executing TCs and linked related TCs to that Defect.
• Executed system and configuration test cases in different environments, Portal, Model office Interchange and UAT Environments.
• Worked in the agile environment, attending daily standups and status updates.
• Experienced in test case design from requirements and from change of orders.
• Performed Sanity testing, Smoke testing, Functional testing, GUI and regression on every build of the application.
• Executed Test scripts for regression especially for defect retesting.
• Managed defect management with clients.
• Supports systems Integration testing (SIT) and User acceptance testing (UAT) by providing insight to testing teams in order to ensure the appropriate depth of test coverage.

Environment: ALM 11, Windows, Share point, UFT and SQL Developer.

Confidential - Charlotte, NC

QA Analyst

Responsibilities:

• Worked on JIRA AGILE in STM (Speed To Market) Environment.
• Create test objectives and test cases according to User Stories in JIRA (Business requirements) for web, mobile Web and Native Applications.
• Upload test cases from Excel into ALM and mapped test cases to requirements.
• Executed test cases using ALM for web browser for different consumer deposit products.
• Executed test cases using Device Connect and devices for IPhone (IOS) and Android operating systems for Native app (Snappy) and mobile web app.
• Tested Confidential Deposits application on different platforms and verified opportunity checking and opportunity savings for applied customers who is not eligible for their original product on mobile and web applications.
• Created test scripts for mobileapplications.
• Tested Confidential deposits application on MobileDevices (iOS, Android) for Functional Testing and end to end testing.
• Involved in Functional, Regression, UI, Native and Web application testing on mobiledevices
• Used Clear Quest for defect tracking like logging defects, assigning them to development team and closing.
• Used XML Viewer for Data Verification and Validation.
• Perform End to end testing, Sanity testing, System Integration Testing (SIT), Regression Testing for Cross Channel Projects.
• Participated in Sprint planning and Project Retrospective meetings.
• Participated in everyday Scrum meetings (Daily stand up meeting) and status updates.
• Participated in daily story grooming sessions with business team to understand and analyze requirements.
• Participated in story sizing meetings to provide story points to Stories.
• Participated in defect tracking meetings.
• Worked on CMS (Content management system) environment.
• Validated deferent types of schema for Middleware backend applications and databases like RWS (Retail Web Services), CMS (Content Management System) for a new Content of Counter Offer Page for Opportunity Checking and Opportunity Savings), ZOOT (NAO Code updates) CCM (customer Contact Management) for End to end testing and OAM (Online Access Module ) information through XML Request and XML Response according to Requirements.
• Close Interaction with developers for defect resolution and defect retesting.
• Collaborate with business to confirm requirements during test planning, test strategy and test case creation.
• Define and track quality assurance metrics such as defect densities and open defect counts.
• Proper documentation in Share point.
• Ensure all issues are documented and tracked to resolution.
• Multitasking on different Functional Areas and Different Environments.
• Close Interaction with product owners.
• Participated in user story acceptance Meetings.
• Support team during Releases with QA validations.

Environment: ALM 11 ( Quality Center ), Jira 6, Clear Quest 7.1, Device Connect, XML Viewer, Client Utility, Agile and Share point.

Confidential - El Paso, TX

QA UAT Engineer/Coordinator

Responsibilities:

• Working as a UAT Coordinator to communicate defect status to business users/ Clients and assigning defects to different teams using ALM/QC tracking defect status to report back to business users/Clients.
• Experience in Everyday meetings with End Clients.
• Provide support to End Users to complete UAT testing activities.
• Managing Defect management (From discovery to resolution defects) in QC/ALM for UAT.
• Responsible for Maintaining Defect management like changing status and assign Findings to BAs, assigning Severity and priority according to Client specifications.
• Multitasking on different Functional Areas and UAT Environments.
• Claims submission via Portal. Create and manage test data needed for integration testing.
• Ensure all issues are documented and tracked to resolution.
• Make sure changes were made according to HIPPA and Delaware Enterprise Management System requirements documented in rLink.
• Participated in daily URC meetings with Clients and followed up with test leads about product defects.
• Verifications and validations of test case executions and on-Demand reports.
• Executing and Retesting defects in UAT Environment using Quality Center/ ALM.
• Experienced in defect workflow. Provide project progress and status reports.
• Individually did Smoke tests in UAT Environment.
• Experience in providing UAT Testing status reporting for Project Management..
• Find and create Defects while executing TCs and linked related TCs to that Defect.
• Executed system and configuration test cases in different environments, Portal, Model office Interchange and UAT Environments.
• As a UAT coordinator, I have created different reports, charts using different filters to show testing status to the management and Clients.
• Proper documentation in Share point.
• Identified test data, executed test cases and created test reports using ALM, Generate Reports for Traceability Matrix.
• Worked in the agile environment, stories, attending daily standups and status updates.
• Worked on hospital specific requirements and fixes specific to particular systems.
• Performed data conversion testing and verified results in the database using SQLs.
• Experienced in test case design from requirements and from change of orders.
• Experienced in bug tracking, reported in Project Portfolio Management (PPM) and documented test results accordingly.
• Performed Sanity testing, Smoke testing, Functional testing, GUI and regression on every build of the application.
• Executed Test scripts in UFT for regression.

Environment: ALM 11, Windows, Share point, UFT and SQL Developer.

Confidential - Matthews, NC

QA Tester

Responsibilities:

• Worked as a Tester with the responsibilities of testing different functionalities of the Confidential mobile application.
• Developed test plans, test cases, test conditions, test designs and test reports using Quality Center.
• Conducted Integration, Functional and GUI Testing for Product Search, Shopping List, Store Locator, Registration and Profile Creation.
• Tested application compatibility on different platforms, browser versions and mobiledevices, tablets
• Experienced in testing on mobile devices which includes iPads, and Mobile Devices.
• Involved in test preparation and execution activities from authoring test scenarios, test cases, execution plan, identifying test data and executing test cases
• Performed Backend/SQL Test for Insert, Update, and Functions.
• Participated in bug tracking, reporting and documenting the test results accordingly.
• Performed Functional testing, GUI and regression on every build of the application.
• Performed Testing on the real devices as well as using device anywhere tool.

Environment: Quality Center, Device Anywhere, JIRA, Windows and SQL server.