SUMMARY:

• Insightful, results - driven IT professional with notable success directing a broad range of corporate enterprise testing initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives. Excel at providing comprehensive testing for projects and full software development life cycle (SDLC). Have hands-on experience leading all stages of the testing efforts, including Business Requirements, Test
• Requirements. Test Plans, Test Case creation and execution, and Defect management. Outstanding QA lead/QA Project Lead; able to coordinate and direct all phases of project-based efforts while managing, motivating, and guiding QA teams. Fluent in Spanish.

TECHNICAL SKILLS:

Business Modeling Tools: MS Visio

Defect Tracking Tools: HP ALM, SharePoint, JIRA

Operating Systems: MS Windows 7/10, Mac, Android, iOS

Application Software: Jira, Amdocs Ensemble, People Soft (Workday)

Databases: Oracle, SQL Server, QC ReportsMethodology: Agile, Waterfall, Agile Scrum

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Test Engineer

Responsibilities:

• Work closely with business analyst and software development teams in scoping acceptance criteria for user stories within Jira tracking tool.
• Executes tests and report results according to testing standards and procedures to stakeholders throughout Sprints.
• Perform testing of iOS and Android Home Automation app to ensure that product meets requirements
• Reported bugs with detailed steps to reproduce so that development team can perform debugging.
• Stayed on top of issues in production that may affect our customers and work with development team to resolve the issues.
• Executed Production Validation Testing (PVT) to validate new code does not affect existing functionality
• Executed Adhoc, Smoke, Functional, Integration, Regression and Stress Testing in QA and Production environments for Home Automation System.
• Define and communicate the accurate Mobile test plan/test scripts and provide qualitative and quantitative status/defect reports in a timely fashion.

Confidential

QA Lead

Responsibilities:

• Support the Delta Air Line Reservation Automation client in the capacity of QA Test Lead against multiple cross-functional portfolio projects supervising 10 to 20 testing resources including off-shore (Manila, Philippines).
• Effectively manage work requests related to the web-based sales and service platform Axis, which is a Global product that provides Delta with an industry-leading reservations tool supporting 5,000 front-line Res Agents.
• Manage functional, regression, integration, E2E and support user acceptance test phases. Facilitate product, and deployment validation levels of test in separate environments.
• Develop test strategy, direct test execution, prepare daily metrics and test summary reports.
• Collaborate efficiently with development team, other channel QA Leads, system architects, SOA team, Loyalty team, entire test team and business partners to mitigate risk and ensure issues are resolved timely encountered during the various levels of test and code migration deployments.
• Utilize HP Application Lifecycle Management Quality Center to archive business requirements, test plans, test execution and dashboard reports as test artifacts while adhering to the Delta Quality Assurance Project Management Office (PMO) Enterprise best practices.

Application Tools: MS Office Suite 2013, SharePoint, HP ALM, Axis Client App, All Web Browsers (Safari, IE8 &9, Chrome & FireFox), HP PPM, ProtoShare

Confidential

Sr. QA Tester

Responsibilities:

• Applied test expertise and experience to execute test plans, conduct negative/exception tests, verification, performance and regression testing and defect triage to all aspects of Defect lifecycle. Understand the structure of SDLC environment and trained new testers on applications across all platforms.
• QA tested for multiple Consumer Data Products and provided testing expertise for a number of applications to be tested on all OS mobile devices (Android, iOS, Mobile Web, Web and Windows).
• Write and executed all manual testing initiatives including functional and regression testing for all OS mobile devices.
• Verify quality acceptance of applications across multi-platform environments which included Web, Mobile Web, Android, iOS and Windows devices.
• Assist in on-going process improvement efforts to ensure test planning, execution, and reporting is effective and efficient.
• Maintain version control of test documentation and test environments as well as reporting and defect tracking resolution.
• Provided daily reports for test plan, test lab, requirement coverage and defects within HP ALM.
• Proactively identify, recommend, and implement changes to enhance the effectiveness of QA strategies and procedures.
• Continuously communicate with business analyst to ensure business needs are being met and there are no ambiguities with requirements and business compositions.
• Triage defects and reported on defect impacts to business functional area.
• Troubleshoot non-defect issues that are blocking test progress.
• Ensure traceability of test cases to requirements, working with the project Business Analyst to ensure all requirements are tested.
• Works with technical analysts to identify unit testing coverage and ensure any gaps are documented and addressed
• Work with Testing Coordinator to ensure testing of functional areas is complete, tracked and on-schedule
• Oversees determination of need, selection and implementation, and maintenance of QA tools
• Oversees, point of escalation for the defect tracking database for all testing phases (update, follow-up and escalate overdue issues)
• QA issue prioritization and resolution facilitation
• Facilitates weekly Quality Assurance meetings and maintains agenda.

Application Tools: MS Office Suite 2010/2013, SharePoint, Jama, Jira, HP ALM 11, All Web Browsers (Safari, IE11, Chrome & FireFox), iOS 7/8, Android OS 4.3/4.4/5.0, Mobile Web (Safari, IE11, Chrome & FireFox), Clarify (Project Time Management)

Confidential

QA Lead

Responsibilities:

• Coach and develop resources to maximize strengths and develop strong, collaborative partnerships within the Technology organization and across business functions. Advises and coaches team members on procedures, technical problems, priorities and standard methodology
• Fully document, report and make recommendations regarding project status and test reports/test closure memos on complex projects
• Coordinate on and off-shore resources and collaborate across internal departments on delivering solutions - 5 plus testing resources including 25 plus Offshore testing resources
• Manages the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.
• Direct the coordination and facilitation of testing efforts, schedules, planning, and resources across the product/software development teams to meet product delivery timeframes.
• Creates and manages appropriate systems and processes to deliver a quality internal and external customer experience through effective and continuous improvement and metrics
• Worked closely with offshore team by assisting with application functionality and coordinate environment testing activities.
• Collaborate with experienced Automated Testing Engineers for test automation consulting, scripting, and support.
• Review requirements for testability, ambiguity, or redundancy.
• Coordinate defect triage meetings and testing efforts for projects that involve multiple applications or portfolios.
• Provided QA work estimates and prepare QA strategy for the project.
• Identify QA resources needed for the project and QA-specific resource requirements and testingresources with and mentoring on the testing processes, test standards, and the HP testing tools (Quality Center, Business Process Test).
• Communicate test progress, test results, and other relevant information to project stakeholders and executive management
• Able to understand and communicate complex business and technical concepts to technical and non-technical audiences across departments.

Application Tools: MS Office Suite 2007, SharePoint, Quality Center 10.0, Desktop CRM Reservation Tool (CMS, AXIS), All Web Browsers (Safari, IE8 &9, Chrome & FireFox), Intervals (Project Time Management), HP PPM.

Confidential

Sr. Test Engineer / QA Lead

Responsibilities:

• Managed and tested multiple projects using manual testers using Quality Center.
• Hands on Experience and assisting testers in developing and executing complex test plans and manual scripts to validate application quality and functionality - 50 plus resources (Atlanta, Seattle, Tampa, Houston and Offshore )
• Facilitator of conference calls on multiple projects during different stages of the SDLC to Project Managers.
• Developed daily status reports for multiple projects to be presented on conference calls.
• Defect Management for all resources both on and offshore of over 1000 enterprise defects.
• Host Defect Management calls enterprise to resolve all defects before Release Schedule.
• Write Test Plans for Functional, Integration and Regression Testing using HP Quality Center
• Create Test Schedule, level of effort and resource budget for project testing efforts.
• Responsible for testing weekly deployments and working issues with Change Request producers for English and Spanish Confidential website.
• Linked the test cases and defects in Quality Center and generated reports.
• Direct entire testing effort from requirement inception to deployment into production.
• Provide daily status reports for defects and testing progression to upper management.
• Broker relationships with Project Management and Development to help keep project progression on track.
• Experience in various testing types like Adhoc, Smoke, Functionality, Regression, User acceptance in the Mobile handset domain and client’s website application.
• Responsible for PeopleSoft application system and integration test preparation and execution.
• Responsible to use existing project artifacts/deliverables to create test conditions, identify test scenarios, write test scripts and prepare test data.
• Responsible to independently execute system and integration test scripts, including documentation of test results, identification, documentation and resolution of test defects.
• Possess PeopleSoft Workday expertise in several of the following modules: General Ledger, Commitment Controls, Accounts Payable, Asset Management, Accounts Receivable/Billing, Time
• Converted business requirements into test requirements.
• Create test plan, environment readiness and create test data for web-based applications.

Application Tools: Quality Center 10.0, QTP 9.5, TOAD, StarTeam Server, IE, Firefox, Safari, Flex/Flash Testing, Live HTTP Headers, Fiddler, Coremetrics Tools. Golden, AmDocs Ensemble Billing, Jira, PeopleSoft.

Confidential

Sr. Quality Assurance Tester

Responsibilities:

• Developed test cases and test plans for a variety of interactive deliverables including web-based applications and mobile testing applications.
• Performed Legacy SIM card support testing on new mobile terminal devices.
• Tested functional of Client Device Protection & Control service.
• Created detailed test plan and test cases from the Business Requirements Document and meetings with business analysts.
• Wrote and executed test cases for functional, integration and regression testing.
• Created and tracked defects for major issues with client’s Device Protection & Control deployed in to mobile devices using HP Quality Center.

Application Tools: Quality Center 10.0, Symbian OS, Windows Mobile OS, Palm OS, RIM OS, TOAD, Java Web App, Mac OS (Snow Leopard & Leopard)

Sr. Quality Assurance Tester

Confidential

Responsibilities:

• Tracked and reported defects into SharePoint and notified management with details.
• Tested proprietary medical and financial software using .Net platform.
• Participate in defect review meetings with development team to validate fixes and update defect status.
• Executed test cases manually to verify the expected results.

Env/ App Tools: SharePoint, ASP.Net Platform, Crystal Report

Sr. Quality Assurance Tester

Confidential

Responsibilities:

• Worked as a Lead with the client, business analysts, and project manager to define the quality requirements for the project.
• Perform functional and regression testing for Speech Interactive Voice Response applications developed with an SDLC methodology, to include use case analysis, test case creation, and test execution utilizing Mercury Quality Center and Mercury Test Director.
• Worked with the environment support team to establish testing environments and resolve issues with the Interactive Voice Response system environments before the start and during execution.
• Developed and executed test plans to verify the adherence to the company s software development process and requirement/functional specifications.
• Ensured that all necessary sign-offs have been achieved, understanding and adhering to test planning and execution guidelines, processes, and standards, improving and documenting the testing process, reporting status of assigned test tasks and issues and escalating issues and risks to project.
• Documented and resolved testing issues and ensuring software is working while producing a high quality final product out of the test phase to be released into Production.
• Collaborated with the Business Analyst to review test requirements, develop test plans, test data and expected results necessary to thoroughly test the business requirements for billing system enhancements or new products.
• Worked closely with data warehouse developer for activation of mobile accounts.
• Successfully trained all new hires with testing procedures, software, and documentation.
• Participating in review meetings for defect status, priority and information exchange.

Env/ App Tools: Mercury Test Director, HP Quality Center 9.2/ 10.0, TOAD, AmDocs Ensemble, Middleware Applications (Erickson EPSI platform), Speech Interactive Voice Response (SIVR) server

Confidential

QA Tester

Responsibilities:

• Generated and controlled Detail Design and Joint Interface Application documents for the Development Team.
• Responsible for creating test scripts for unit, system, regression, integration, end-to-end, and user acceptance testing of integrated Web based application.
• Served as liaison between the Development Team and Infrastructure Team for build manifests to defect product, integration, performance and production test applications.Provided test team support for Mercury Test Director and Quality Center from navigation of tool to connectivity issues and uploading of scripts.
• Deployed and implemented One Point Universal System (OPUS) software for Cingular Wireless.
• Trained retail managers, stock clerks and sales reps on new POS application to all retail Cingular Wireless stores throughout the U.S.
• Tested POS hardware and software.
• Worked closely with first and second level technical support to troubleshoot software and installation of hardware configurations.
• Conducted testing of software to Cingular Wireless retail stores beta markets.
• Reported and assisted in fixing any major issues with software deployment.
• Had exposure to Blackberry, wireless handset devices. Microsoft PPC and Palm OS