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Qa Manager /test Architect Resume

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SUMMARY:

  • An experienced Consultant with over 12 years of experience in both Functional and Automation testing. Good understanding of the various software development & testing methodologies having worked in mission critical projects in Banking, Retail, Automotive and Telecommunications sectors and successfully delivered high quality, bug - free software.
  • Have Rich QA Functional Testing Experience for large- and small-scale engagements and Successfully led and worked in different operating models like offshore and onsite, offshore, onsite models, QA Efforts and Delivery
  • Extensive experience in various development methodologies like Waterfall, Agile (Scrum/Kanban), V-Model, Rational Unified process and their corresponding STLC, QA policies & procedures
  • Strong expertise in all phases of software Development / Test Lifecycle (SDLC/STLC): Defining requirements, test management, test automation & execution, analysing & reporting results, and managing defects
  • Expertise in using various automation tools like Selenium, HP Unified Functional Testing including setting up of test scenarios, creation of test scripts, analysis of logs and results
  • Extensive experience in Client-server/web & e-commerce testing using simulators & emulators, middleware testing, test harness, web services testing, IVR & Contact center testing
  • Implemented & managed Automation initiatives right from selection of the automation tool, involved in designing the automation framework and developing the automation test scripts
  • Expertise in performing major testing types including GUI, Sanity Testing, Integration, System, Cross-Browser compatibility, Back End using SQL, Web Service testing, Performance, Load & Acceptance Testing
  • Expertise testing CACS Product (Collections) interface with Avaya, Nuance, SYCMOR, D+H(Finastra), Paragon, CARS, Syntel ate and TRIAD (Risk Score System)
  • Served broad client that includes: Scotia Bank (Canada), Citco, Oracle, Sundaram Finance, Nissan and others

TECHNICAL SKILLS:

Software Methodologies: Agile (SCRUM/Kanban), V-Model, RUP

Test Automation Tools: Selenium, HP Unified Functional Testing, QTP

Test Management: HP ALM, Test Director, JIRA, Confluence

OtherTools: JMeter, Jenkins, GIT

Defect Tracking: JIRA, Bugzilla

Version Control: Bitbucket

Database: Oracle, DB2, SQL Server, MS Access

Operating Systems: Windows, LINUX, UNIX

Servers: WebLogic, WebSphere, JBoss, Tomcat server

Scripting: JAVA, HTML, VBScript

Collection System: CACS, Debt Manager

Dialler: Nuance, Avaya, Syntel ate (Front End)

Knowledge includes: AWS Cloud, Docker, Kubernetes, Jenkins Pipelines and RPA tools like Blue Prism

PROFESSIONAL EXPERIENCE:

QA Manager /Test Architect

Confidential

Responsibilities:

  • Primary point of contact from QA for any new initiatives occurring with Canada Collections
  • Define overall Project Test Strategy, define directions for Over All Release and Automation
  • Part of team transformation from Traditional Waterfall methodologies to Agile Scrum Framework and moving towards Kanban
  • Involved in all Sprint related meetings from daily scrum to retrospective for a release to track progress and address blockers, sprint planning meetings to understand and finalize testing scope, sprint retrospective to perform causal analysis and meetings to strategize test automation for continuous integration and delivery
  • Test Artefacts related to Agile framework were designed accordingly
  • Part of Sprint Functional testing and End to End testing across sprint before implementation
  • Part of design Test cases Using Selenium Web driver and TestNG and building continuous Incremental Regression Package using Maven and Jenkins and performing End to End automated integrated testing
  • Work closely with IT Sr. Manager to ensure Q/A is meeting performance and functional standards and prepare testing solution working with different Architecture teams and external Vendors
  • Review completed tasks to ascertain compliance and quality
  • Direct all team member workflow and provide necessary advice and guidance
  • Perform periodic risk assessments and initiate risk control strategies
  • Coach all team members and motivate them to produce desired results
  • Maintain and enhance work stream team member technical knowledge through regular forums (meetings,, etc.,)
  • Keep up with trends in the constantly evolving related workspace.
  • Perform regular work stream audits and reports related to performance, availability and continuous improvement
  • Work alongside other work stream leads to achieve Unity IT goals
  • Provide work stream related solutions to any complex Unity IT related challenges
  • Perform regular appraisal of individual performance and accompanying plans
  • Report overall project test status to QA Sr. Management and PMO as required.
  • Monitor progress against the test plan, capture metrics and report
  • Ensure test activities are prioritized as per the QAT Risk assessment Matrix
  • Manage the coordination of test activities across all teams to make sure test phases starts on schedule, track progress as per the testing schedule, and ensuring that the entry/exit criteria are met
  • Own the end to end testing process and enforce quality of all testing activities
  • Ensure that the integrity of the testing process is maintained through the enforcement of Release and Change management processes and adherence to testing methodology and plans
  • Maintain different testing Environments for the different Project running in Parallel
  • Lead and Co-ordinate test activities (Conversion Test/Functional End to End and Acceptance Test) with Test Team onsite/offshore
  • Review BRD, EDD, Prepare Test Plan Identify test activities (Test Preparation, Data Conditioning and Test Execution and Defect Management)
  • Provide a schedule for Conversion Test, functional E2E and Acceptance test activities
  • Review Test Cases and ensure traceability and test coverage
  • Issue daily Test Reports with Test execution and Defect Metrics
  • Attend defect meetings to provide details on identified defects
  • Escalate defects not addressed in appropriate turnaround times
  • Ensure test analysts document detail defects, re-test and close defects as appropriate
  • Maintain the Issues Log for the respective stream and engage required team to resolve the issues.
  • Facilitate issue resolution with business, development and test teams
  • Responsible to co-ordinate/provide BNS test repository (HPALM) access to Vendor team to review and update defects
  • Responsible to Track, triage and assign defects to BNS Product Development teams and 3d Party development teams (CGI, AVAYA, NUANCE, CARS and SYNTELATE)
  • Scrub, Mask, scramble and replicate to satisfy data requirements and Load, Refresh and Synchronize/Link Test Data
  • Verify the end to end Business functional flows, the integration of all applications, including interfaces internal and external to the organization, with their hardware, software and infrastructure components in a production-like environment
  • Hands on building Robust Automation Framework Suite to Support this End to End Functional Flows and moving towards continuous Integrated Automation through Selenium
  • Maintained the Regression Test Suite and added the new test cases; also constantly worked on automation strategies
  • Interact with the client and acquiring knowledge on the application.
  • Automation Feasibility Study and Analyze
  • Involved in the Sprint planning meetings to understand the new features in the Product backlog, author the test cases in the HPQC and execution of the test cases
  • Perform Functional, Integration and Regression testing by developing automation tests scripts in Selenium and Execution
  • Set-up the test environment and monitoring
  • Hold meetings with the stake holders for discussing the status of testing and improvements.
  • Prepare project metrics on daily and weekly basis.
  • Maintained the Regression Test Suite and added the new sprint test cases; also constantly worked on automation strategies for the new features
  • Extensively used JIRA for defect management, Task creation & reporting, user story tracking and progress reporting
  • Performed specific System Integration Testing (SIT) and User Acceptance Testing (UAT) against client-initiated test requirements
  • •Mentored & managed automated testing efforts for a 5-member team assigning daily/weekly tasks
  • Designed regression test bed of re-usable, data-driven tests using Selenium web driver that were decomposed to a level that should be usable by existing and future test scenarios
  • Implemented Quality assurance process resulting in reduction of error rate from 22% to 10%
  • Tested the application functionalities though Black box testing techniques (Verification & Validation)
  • Executed SQL Queries to validate the data flow, data mapping and data integration between front end and back end of the application
  • Prepared the functional test cases, integration test cases from the requirements and handled the end to end test management lifecycle

Environment/Tools: JAVA, Selenium Web Driver, Fire Bug, Oracle 11g, Linux, Web logic server, XML, CSS, Java Script & HP Quality Center, Scrum

QA Lead

Confidential

Responsibilities:

  • •Participate in product specification review and Write and coordinate review for Master Test Plan; Review of Functional and Non-Functional Specifications which are to be included in the project/release. Determine milestone deliverables
  • Establish quality criteria / Entry - Exit criteria
  • Responsible for allocation of tasks, tracking the progress
  • Identify, propose, and implement QA planning, quality metrics, and process improvements to increase defect prevention.
  • Attend regular client meeting and discuss the weekly status with the client
  • Responsible for all internal reporting in the project-dashboard/Status/Timesheet etc.
  • Design and implement Framework for AUT
  • Executed SQL Queries to validate the data flow, data mapping and data integration between front end and back end of the application
  • Performed Cross-Browser compatibility testing across different browsers like Internet Explorer, Firefox and Chrome for Website Navigation, Visibility (GUI), Performance & Security as per the requirements
  • Prepared the functional test cases, integration test cases from the requirements and handled the end to end test management lifecycle using the HP Quality Centre
  • Development, Enhancements of Automation Scripts using QTP.
  • Hands on testing of the Product as and when necessary, which includes Functional, System, Integration with Satellite Systems (Equation, Swift, Corona, Right Fax, ECM (KOFAX)), Regression and Backend testing
  • Log Project related issues (PQL) in the tracking tool identified for the project

Environment: /Tools: IBM HTTP Server, Process server, Web Sphere, Oracle, AIX, HP Quality Center, HP Quick Test Professional

QAT Lead

Confidential

Responsibilities:

  • Set up a Complete Testing practice for the Retail product
  • Set up QA teams, train, and prepare for scaling
  • Mentor and Monitor productivity and efficiency
  • Ensure Product objectives are understood and met by the team members
  • Review Gap Analysis doc for different Standard releases during different Phase
  • Provide Reliable QA Endorsed product release to the client
  • Hands on to test and release the application / product
  • Functional /Usability testing and provide feedback/suggestion of the missing functions and improvement
  • Work with onsite and offshore development and testing teams and product manager throughout the life cycle of the product
  • Responsible for process compliance as per ISO 9001 and client requirement
  • Metrics collection and monitoring
  • Automation - Performance Testing:
  • Prepare High-level Performance test plan that describes the Timeline for all testing efforts, including what types of tests will be performed
  • Created Load test scripts and scenario in Load Runner (Transactions, verifications, Parameterization, Rendezvous Point)
  • Executed, monitored and Analysed results for any performance Bottlenecks etc. and reported same to the concern team with findings
  • Automation - Functional Testing:
  • Prepared Automation Estimation and Schedules
  • Build Automation Test Suite and Automated Test Script using QTP
  • Reviewed Test Script of other Team Members
  • Parameterization of Script

Environment: IBM HTTP Server, Web Sphere, IBM MQ, Windows XP, Windows Server 2000, Linux, HP Quality Center, HP Quick Test Professional, Load Runner, Mantis, Subversion

Sr QA Analyst

Confidential

Responsibilities:

  • To Ensure timely delivery of the Product objectives within budget and to standards
  • To Plan and Estimate the Product as per the scope
  • Actively participate and provided valuable inputs during design Phase
  • To document, monitor and mitigate project risks
  • Analyze the defects and assigning them to Dev team (Defect Management).
  • Track progress of the project by conducting regular meetings
  • Resolve or escalating issues or clarifications that are raised by Offshore Test Team
  • Conduct Bug Triage meeting and escalating the issues
  • Automation - Functional:
  • Design and implemented Framework for AUT
  • Developed Test Scripts in QTP using VB script for Functional & Smoke Testing
  • Inserted Standard and DB checkpoints, Usage of Virtual Object Wizard and Parameterize scripts based upon requirements
  • Customized the test script based on the functionalities
  • Performance:
  • Gathered Initial Requirements for Performance Testing and based upon the Business needs created use cases for Capacity planning, Repeatability type of Testing
  • Developed Load Runner scripts for Performance testing
  • Developed and Executed Load test Scenarios and Analysed results based upon the Graph for meaningful result
  • Manual:
  • Developing Test Specifications for complex modules
  • Execute Test cases as per Test Plan and log Defects
  • Manual testing of the Product as and when necessary, which includes Functional, Regression, Integration, System, DB Testing

Environment: WebLogic, Java, JSP, Servlet, XML, Oracle 10g, Perforce, Linux, HP Quality Center, HP Quick Test Professional, Load Runner, Bugzilla

Test Lead

Confidential

Responsibilities:

  • Preparation of Test Execution Plan as per client schedule f Test Execution report /Defect report and report status to concern counterparts
  • Co-ordinate with onsite technical director to ensure high quality and timely deliverables, Client communication
  • Get Sign-off from Customer WRT Test Execution completion for each module
  • Prepared Test Strategy, Test Plan and Test cases as per functional spec
  • Coordination with Business Analysts to get sign off for the tests
  • Ensure effective System, Integration and Regression Testing of all the modules
  • Review Defects and Prepared Defects Logs from RTS assigning Severity and Priority levels and follow them up, till its fixed
  • Test automation using HP QTP & automated 60% of the regression suite reducing the testing time
  • Having good experience in SQL in writing SQL & Testing scripts for Backend Testing.
  • Actively participated in the Status Review meetings and contributed important inputs for the improvement of the Software and QA Processes
  • Expertise in System Testing, Regression, User Acceptance, Black box testing, Smoke testing, Production support, GUI Testing, Front-End & Back-End Testing of web based/client server applications
  • Extensive experience in preparing test plans test metrics, test cases, test scripts and test data based on business and functional requirements
  • Interacted with customers, sales team, top management, developers and product analysts, testing team regarding project status, testing status and defect tracking

Environment: Siebel 7.0 CRM, Siebel eBusiness and excommunications, HP Quality Center

Software Engineer

Confidential

Responsibilities:

  • Preparation and Execution of Test Conditions\Test Case Cases as per Test Plan considering the validations and description given in functional spec
  • Weekly Status Report
  • Consolidate defects on periodic basis and pass it to QA manager
  • Perform Integration, Functional and Regression testing

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