OBJECTIVE

• Seeking a Developer in Test role to deliver high quality, extensible and scalable IT solutions that are customer centric and strategic via modern technologies in an Agile and challenging environment.

SUMMARY

• 12+ Years of IT Experience in Software Application Development, Test and Release Operations. 6+ Years of experience in Application support, development and Test Automation.
• 10+ years of IT experience in Application and Release Operations
• 6 years of experience in IT Project Management/Agile
• Experienced in SDLC, Automation, and Agile/Scrum Development and Waterfall methodologies.
• Experienced in Tech Lead, LTE Systems Analyst, Automation Engineering and Production Support.
• Experienced in Quality Assurance (QA), System testing, Performance testing, Integration testing to ensure the software meets the system requirement and specifications.
• Worked on 2G/3G/4G/LTE/5G design, development and end to end Automation testing.
• Experienced on different traffic simulator tools such as Spirent Landslide and Ixload.
• Experienced on identifying the root cause of packet core issues and provided end to end solution on new product releases.
• Worked on core protocols and services such as TCP/IP, UDP, DNS, HTTPS, SIP and IMS, VoLTE, RCS services.
• Experience working with geographically distributed teams, working collaboratively across team boundaries; demonstrated ability to multi - task on different projects.
• Experienced in using Remedy for proactively catching errors in Mediation environments/servers.
• Experienced in quality management tools such as Git, SVN, HPQC and Jazz.
• Experienced in Linux and Windows servers, PowerShell, SharePoint, JIRA, Scrum, Remedy, Excel, Word, Visio, and PowerPoint.
• Worked closely with L2 support, Developers, QA testers, Scrum Master and Product Owners.
• Provided creative problem solving through the technology in a highly dynamic business environment.
• Participated in code and design reviews and provided training to other members of the team
• Provided expertise in web based, distributed, and cloud-based computing application development.
• Familiarity with all components of the Microsoft Technology Stack, .NET as well as application development and database experience
• An energetic, self-motivated team member, effective communicator with excellent relationship building and interpersonal skills.
• Proficient in creating Risk Analysis documents, Risk Management Plan, User Requirement Specification, Functional Requirement Specification and Business Process Flows.

TECHNICAL SKILLS

• Python
• C#
• C/C++
• Quality Center (QC)
• Jira
• Remedy
• SQL Plus
• Unix
• Putty
• WinSCP
• Agile/Scrum
• Git
• Java
• Toad
• Sql Server
• PL/SQL Developer
• Putty
• HTML
• CSS
• JavaScript
• AngularJS
• Document DB
• UML
• SQL
• PL/SQL
• Postman.

PROFESSIONAL EXPERIENCE

Confidential

Technical Services Analyst

Environment: SQL Server, Postman,EPIC, Cerner, Salesforce, JIRA, Fiddler, Java Script, XML & JSON

Responsibilities:

• Managed the customer issues through all phases to closure and been as the primary technical point of contact for production issues escalated by the Service Desk.
• Worked closely with the Software Engineering and Delivery (SEAD) Team and the Product Management Team to quickly resolve high priority client issues
• Resolved the customer issues integrated via HL7 Interface
• Worked with the Product Owners closely to prioritize the customer issues
• Technical Support for various clinical applications in the organization.
• Identifying the risks and analyzing the problems in deep and helping product teams to improve the quality of the product
• Escalating the bugs and enhancement requests to the product owner.
• Product stabilization by identifying the design loopholes and bugs.
• Data correction/ providing quick fixes to minimize the impact of the downtime.
• Extensive API Integration support collaborating with partners like EPIC, Cerner, All scripts
• Creating the knowledge base and maintenance of the KB’s
• Complex incident/case resolution, high priority case handling and collaboration with development teams and sysops
• Fast customer response with excellent telephone etiquette
• SQL query preparation while in a call with customers and data correction on-demand basis.
• Excellent troubleshooting skills with IIS, SQL and very efficient in using tools like Perfmon, Fiddler, browser developer tools, profiler.

Confidential

Automation Engineer

Environment: JSON, Python, ANT, MCB, Postman, Appium, QC, IRIS, Jira, New

Responsibilities:

• Worked as a SPoC person for MCB related work (daily management, Defects, Requirements, script development and script testing) from SVT team.
• Worked as a developer and tester of a Service Validation team and also provided training to my team members.
• Created JSON payload for testing various positive and negative scenarios in API
• Performed testing includes Wi-Fi calling enablement for Android, iOS and Windows Mobile device for Voice over IMS, SMS over IMS, VVM over WIFI and Call Continuity between (WIFI to Volte and Volte to WIFI)
• Worked on testing approach and methodologies and have Knowledge of different tools
• Working in Reseller (MVNO) “VOLTE & IP SMS” project which is to deploy postpaid Voice over LTE and SMS over IMS for MVNO Reseller Postpaid using Confidential &T EPC & USP core network.
• Working with OCS Platform to analyze the Charging functionalities and to test RO transactions fail over testing.
• Tested data/upload/download to API endpoints
• Performing SMS over IP and MMS testing for Darwin Project to verify real time charging events, Store and Forward charging, Late Biller and Refunding for delivery failure.
• Worked in a Real-Time Text project for replacing TTY devices, performed testing for TTY services via CSFB to the 4G & 5G networks.
• Worked on test automation and contributed to the development of supporting tools and frameworks
• Responsible for defect management and troubleshooting process for the defect opened in HP ALM QC.
• Worked with ANT & MCB team to perform negative scenarios to provide guaranteed deliverables from the lab.

Confidential

Lead Developer

Environment: Python, Jupiter, Thonny, Microsoft Visual studio 2015, Git, Jira, Document DB, UML, Angular JS,PyCharm.

Responsibilities:

• Worked as a lead for 6 member’s team.
• Worked on different Frontend and backend web applications.
• Worked on functionalities of creating sprints using TFS for different user stories.
• Worked on Python frameworks such as Django, Flask.
• Worked on conducting of scrum meetings.
• Worked on RESTful API’s to integrate application with other components.
• Worked on Git repositories to manage and track the changes of the project.
• Participation in Design & implementation discussions effectively.
• Creating Business Process flow for the business and follow the architecture.
• Testing, Debugging, Defect Fixing, Performance tuning of the code base.
• Automating various manual processes that are being used within the applications.
• Participated in Coding and development of coding using Python, C#, Angular JS & Document DB.

Confidential

LTE Systems Engineer

Environment: PL/SQL Developer, Oracle 9i/10g/11g, Jira, Putty, Sun Solaris and Linux Operating Systems.

Responsibilities:

• Worked as a lead for 5 member’s team.
• Worked as a lead analyst includes the Management of a Analyst team and also provided training to my team members.
• Coordinated the work of data analysts to ensure a timely issuance of products reviewed by other analysts.
• Working on Daily/weekly/Monthly Customer reports.
• Created a package in production for data integrity report.
• Developed task scheduling scripts for various automations.
• Generate and publish monthly Custom Wireless Performance Reports.
• Responsible for analyzing the data and reporting requirements for CWPR through SDLC and defining functional requirements, tracking the issues.
• Generate and publish data integrity reports to ensure data completeness
• Create and publish custom CWPR Reports as requested by SQM community
• Develop, Maintain and Optimize SQL queries & scripts
• Weekly meetings with customers on the Data reports.
• Worked on 3GPP 3G, 4G network nodes/products such as Cisco ASR and UMTS, Ericson- Nokia eNB/MME, HSS and HeNBGW.
• Worked on Data analysis (especially for Data and Voice reports for 2G, 3G & LTE) and data issues.
• Created and maintained clear and concise documentation for constantly changing systems and procedures.
• JIRA & HPQC (Quality Center), Jazz are used for ticketing and tracking.
• Defect Fixing, includes working with development team to understand if the defect is on data defect or it’s a code base code issue and fix accordingly.
• Created test environments to test the data before pushing to production.

Confidential

Production Support Executive/Quality Analyst/ Developer

Environment: SQL Server, Oracle 9i/10g/11g, Putty, Remedy, AOTS, Java, Sun Solaris and Linux Operating Systems.

Responsibilities:

• Supported application environment for a suite of in-house Mediation applications - IME, RECS, RETR, CTS, RTDAS, OSS/BSS.
• Worked as a single point of contact for Mediation applications.
• Provided maintenance for a suite of Mediation applications for customers across the globe.
• Gathered requirements from onsite coordinators and delegated/worked with offshore team for successful deliveries.
• Helped Client Realize Millions of dollar by providing CDRS Confidential the earliest for DISPUTE RESOLUTION.
• Coordinated with users and core development team to fulfill the requests
• Established service standards and procedures to sustain agreed service levels.
• Monitored Application and reported application health metrics.
• Troubleshot production tickets raised by customers based on SLA
• Followed the change management process for migration of any changes to production.
• Migrated changes from development environment to production for Mediation applications