SUMMARY

• Knowledge and experience using iterative (e.g Waterfall) software development methodology.Knowledge of Automated Testing technologies, such as QTP and macro record/playback software such as TinyTask and Windows Macro Recorder.
• Over nine years of experience in the IT industry as a QA Analyst, with a good portion spent testing Web and Client/Server applications in Windows.
• Experience in analyzing Requirements and developing Associated Test Plan.
• Experienced in writing and updating Test Cases based on business functionality.
• Created Test Cases to cover the necessary validations, while also structuring/organizing them so they are easy to update for future changes.
• Well - versed in using testing tools such as Rational Quality Manager, Rational ClearQuest, Rational TestManager, and HP Quality Center.
• Well-versed with knowledge of Software Development Life Cycle (SDLC).
• Held a lead role during various phases of the software development life cycle, helping to push the team to meet deadlines without sacrificing the quality of work.
• Performed duties such as gathering and organizing requirements for testing purposes; formulating a strategy for meeting team goals in a timely manner; analyzing and evaluating the team’s progress; and communicating with team members, coworkers, and end users to aid in the software development life cycle.
• Reviewed recent experiences and documentation to help identify and improve testing strategies for the future.
• Track record for meeting timelines and exceeding expectations.
• Commended for top-notch organizational skills and documentation.
• Strong desire to learn new technologies, products, and methodologies.
• Prioritize effectively to accomplish goals with creativity, enthusiasm, and humor.
• Able to work dynamically and adjust testing strategy when faced with ever-changing goals, resources, and obstacles.
• Participated in and helped facilitate Change Request and Defect meetings.
• Experienced in all phases of Testing Life Cycle.
• Knowledge and experience using iterative and incremental development methodologies. (e.g. Waterfall methodology, Agile methodology, Scrum methodology, etc.)
• Knowledge and experience using incremental (e.g Agile) software development methodology.
• Familiar with using Scrum as a framework for the Agile methodology.
• Strong background in Manual Testing.
• Experience in organizing, selecting, and reformatting manual test cases for Automated Testing.
• Automated Test Case preconditions and/or postconditions to increase speed of testing, while also reducing the likelihood of errors due to bad data.
• Created/maintained project and procedural documentation used by team members and users.
• Involved in Cross-Browser testing, Black Box testing, Positive/Negative testing.
• Proven ability to test software designed for Kiosks and Mobile Devices.
• Experience in multi-platform (iOS, Android) compatibility testing.
• Developed strong foundation testing Mobile Web apps, later on Native and Hybrid apps.
• Experience in End-to-End testing of mobile and kiosk applications.
• Performed Interrupt Testing of power and/or network connectivity.
• Collected requirements and performed Usability Testing for usability, flexibility, and friendliness.
• Experienced in Integration and Regression testing.
• Well-versed with BAT and End-to-End testing.
• Experienced in Database testing using SQL and PL/SQL.
• Knowledge of preparing test data used when executing test cases.
• Experience using tools such as SoapUI as a means of testing Web Services.
• Knowledge of editing and updating XML code used when executing test cases.
• Experience using AS/400 to verify, modify, and collect data.
• Established history of Defect Tracking and performing necessary retesting.
• Well-developed understanding of providing developers with ample information regarding defects.
• Experience in setting up rights based on security requirements and needs.
• Familiarity with testing and solving problems relating to VoIP phones.
• Create and organize documents for facilitating the logs.
• Eager and willing to learn and adapt to new technologies or alternative methodologies.
• Quick and self-motivated learner with excellent problem solving skills.
• Experienced in working with those outside of the testing team (i.e. business analysts, developers, or end users) to meet the desired goals.
• Effective diplomatic and persuasive skills.
• Streamlined process to record work done by the team, both at the individual and team levels.
• Excellent communication with strong interpersonal skills and a team player.
• Self-motivated individual able to work without direct supervision.
• Experience in multi-task projects, easily able to change duties and roles with little to no notice.
• Organized schedule to pursue knowledge useful to projects at hand or those down the line.
• Educated others on topics that may affect their work.
• Seasoned in preparing lessons learned documents and collecting topics and suggestions (be they productivity, quality, efficiency, etc.) with the team.

TECHNICAL SKILLS

Testing: RQM (Rational Quality Manager), Rational Manual Tester, Quality Center, Rally, QTP (HP QuickTest Professional)

Languages: C++, JavaScript, HTML, Visual Basic, SQL and PL/SQL

Databases: Microsoft Access, SQL Server, Oracle

Web: ASP 2.0, VBScript, JSP, JavaScript, IIS 4.0, MTS, WebSphere Application Server 3.5, SoapUI

Defect Tracking: Rational ClearQuest, HP Quality Center

Microsoft Office: Excel, FrontPage, PowerPoint, Publisher, Word, etc.

Lotus SmartSuite: Word Pro, 1-2-3, Freelance Graphics, SmartCenter, ScreenCam, etc.

Operating Systems: Microsoft Windows (NT, 2000 Server, XP Professional, Server 2003, Vista Ultimate, 7 Professional/Ultimate), MS-DOS, Linux

PROFESSIONAL EXPERIENCE

Test Engineer

Responsibilities:

• Used IBM Rational ClearQuest (of the IBM Rational Test Suite) to collect info needed to plan required testing.
• Involved in various stages of test planning, including attending team meetings to discuss and analyze Requirements with the Business Analyst(s).
• Involved in formulating a strategy for meeting team goals in a timely manner.
• Responsible for analyzing and evaluating the team’s progress to track the team’s status relative to the planned schedule.
• Helped resolve issues and answer questions by coordinating communication between team members, coworkers, and end users.
• Developed, modified/updated, and executed test plans and test scripts using IBM Rational Test Manager (of the IBM Rational Test Suite). The team later migrated to using IBM Rational Quality Manager.
• Documented actions and information during test script creation for sharing with the team.
• Involved in full cycles of testing using other applications such as AS/400 and Enterprise Consumer Analytics Reporting Solution (ECARS).
• Used AS/400 as a tool either to verify data accuracy or to create/modify server data, depending on the task at hand.
• Logged and tracked defects using IBM Rational ClearQuest.
• Participated in testing change requests for new, modified, and corrected functionalities.
• Executed regression test scripts to test previously existing features of the applications.
• Performed ad hoc testing.
• Tested web-based application used by Confidential to generate reports covering various businesses.
• Tested functionality of DataMart (also known as Report Web Integration), a web-based system for accessing customized data reports.
• Organized, selected, and reformatted manual test cases for Automated Testing.
• Employed macro record/playback software (e.g. TinyTask and Windows Macro Recorder) to automate various portions of manual test scripts.
• Maintain comprehensive supporting documentation relating to the testing process. This includes rating worksheets, print screens, email correspondence, and final testing results.
• Opened tickets, as requested, for emergency system problems that will hold up testing or business. This could be prior, during, or immediately after documenting issues in IBM Rational ClearQuest (of the IBM Rational Test Suite).
• Attended meetings and discussions led by other team members or outside experts to help gain knowledge regarding technologies or services used at and created by the company.
• Responded to issues reported by users and other QA testers.
• Develop in-depth subject-matter expert (SME) knowledge in areas assigned and share this knowledge with other QA members.
• Assist in the creation and publication of System Release Notes to advise users of system changes, updates and enhancements.
• Validated work of other QA testers to insure that testing has covered all aspects of a particular issue and to provide a second opinion on whether an issue has been corrected.
• Involved in documentation related to topics such as reference material for simple, regression testing, to that of lessons learned, which generally occurs after testing has been completed.
• Created/maintained project and procedural documentation used by the team and end users.
• Tested changes made to the various applications that make up Automated Rental Management System (ARMS®).

Environment: IBM RQM (Rational Quality Manager), Rational Test Suite (Rational Test Manager, Rational ClearQuest), AS/400, SoapUI, Oracle, Java, Microsoft Windows XP Professional, Microsoft Internet Explorer, Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft Outlook), Microsoft Notepad, Notepad++, SnagIt, TinyTask, Windows Macro Recorder, Microsoft Paint, Citrix Mobile Virtual Desktops (MVD) (accessed using Citrix Receiver).

Confidential - St. Louis, MO

QA Analyst

Responsibilities:

• Thorough testing of assigned Rally artifacts for scheduled and emergency system releases.
• Participate in assigned projects, establishing Test Cases based on requirements and project meetings.
• Accurately assess and -point- User Stories and Defects from a work effort standpoint.
• Create, maintain, update, and document comprehensive Test Cases using the formalized test case strategy. Use Rally to analyze requirements to assist in testing process
• Maintain comprehensive supporting documentation relating to the testing process. This includes rating worksheets, print screens, email correspondence, and copies of the final testing results. Enters all supporting documentation related the testing process into applicable Rally tickets
• Assists in the creation and publish or assist in the creation and publication of System Release Notes to advise users of system changes, updates, and enhancements.
• Open Rally change requests, as requested, for emergency system problems that will hold up testing or business. This could be prior, during, or immediately after documenting issues in Rally.
• As assigned by the Senior Quality Assurance Manager, validate work of other QA Testers to insure that testing has covered all aspects of a particular issue and to provide a second opinion that an issue has been corrected in the system.
• Respond to user Headbanger errors in the test environments per the published Weekly Support Schedule.
• Respond to issues from users per the published Weekly Support Schedule.
• Handle tickets related to reported system bugs/problems in the Commercial Automobile, General Liability, Excess IMS, Primary/Large Casualty IMS or WINS system. Assist in the systematic process to correct bugs, following standard testing methods, ultimately delivering fixes to the end user.
• Develop in-depth Subject Matter Expert (SME) knowledge in areas assigned and share this knowledge with other QA members.
• Create and maintain user/system documentation as assigned by QA Supervisor and Managers.
• Assist in the assembly of Rating/Pricing Model testing materials and testing of the Rating/Pricing Models.
• As necessary, works with Legal Compliance department personnel, IS personnel, claims statistical personnel, finance department personnel, and/or any other SNCC employee or outside contractor to find answers to issues impacting a system environment. Act as a liaison between the developers and the end users.
• Maintain working knowledge of departmental functions with user areas being supported by AQS Access, xPression, IMS Excess, IMS Primary/Large Casualty and WINS; understands key business process flows in order to test from the user perspective.
• Monitors all open Commercial Automobile, General Liability, IMS Excess, IMS Primary/Large Casualty, and WINS issues via Rally.
• Participate in the creation and regular maintenance of unit workflow and systems documentation. Assists in the implementation of new or changes to existing procedures.
• Assist in the creation of Crystal Reports, queries and other related reports over various databases at the direction of manager.

Environment: Rally, AS/400, Java, Windows 7 Professional, Microsoft Internet Explorer, Microsoft Office (MS Excel, MS Outlook, PowerPoint, MS Word), Microsoft Notepad, TextPad (by Helios Software Solutions), SnagIt, Adobe Acrobat

Confidential - Weldon Spring, MO

Test Engineer

Responsibilities:

• Attended meetings regarding topics such as Project Requirements and the Environment.
• Participated in knowledge transfer.
• Collected and Documented Requirements to better understand process.
• Did analysis and prepared documentation for testing.
• Wrote Test Cases for various modules.
• Wrote test cases in Notepad++ and Microsoft Word.

Environment: PC (Product Change) page, JIRA (developed by Atlassian), Java, Microsoft SQL Server Management Studio, Windows XP Professional, Panorama.

Confidential - Richmond, VA

QA Analyst / Tester

Responsibilities:

• Responsible for collecting the application specifications from Business Analyst and organizing the requirements to develop Test Cases.
• Provided comments, questions, and recommendations when formulating a test strategy using insight gained through previous experiences.
• Led team members in testing certain areas of an application by analyzing and evaluating their progress and making suggestions to help advance and elevate their testing.
• Reviewed recent experiences and documentation to help identify and improve testing strategies for the future.
• Involved in writing and eventual use of Test Plans and Test Scripts; and Execution of Test Cases using HP Quality Center.
• Extensive involvement in Functional, Regression, and Integration Testing.
• Created and updated documentation covering application usage, features added, and changes made for users not familiar with the application. In addition to being a resource for future changes, it is also a quick tutorial for individuals new to the application and those new to the team.
• Did a cost/benefit analysis to determine what testing is better done via Automated Testing. Updated/reformatted manual test cases for automation using this information.
• Experienced in all phases of Testing Life Cycle.
• Experienced in the various activities related to using the agile methodology, including things such as daily stand up and scrum meetings, direct interaction with developers, and quicker response time to change.
• Performed Database Testing by using SQL queries.
• Performed Configuration and Compatibility Testing, verified the application on different operating systems and different browser versions of IE and Firefox.
• Involved in continuous improvements of QA processes.
• Worked with Business Analysts and Developers to resolve issues and defects.
• Created Test Metrics to report the testing activities.
• Actively involved in promoting software process improvements of project.
• Used HP Quality Center to log, monitor, and update defects found during testing.
• Interacted with the developers, business analysts, project managers, and other users during testing for status reviews.
• Created Test Completion Report and helped in the documentation of the application.
• Self-motivated, with the ability to work independently.
• Good communications skills, both written and verbal.

Environment: Java, C, Web sphere, HTML, HP Quality Center, Oracle, Windows XP Professional

Confidential - St. Louis, MO

Responsibilities:

• Acquired all the requirements related to the project from RequisitePro.
• Went through the requirements to understand the process.
• Performed testing on issues using screenshots.
• Wrote Test Plans for the given requirements.
• Did analysis for the testing.
• Wrote Test Cases in Rational TestManager.
• Executed test cases in Rational TestManager.
• Logged defects using Rational ClearQuest.
• Created Traceability in Rational RequisitePro for the requirements.
• Did Object Oriented Testing and Functional Testing.
• Performed Database Testing by using SQL queries.
• Extensive involvement in Functional Testing and Regression Testing.
• Edited manual test cases for later use by the Automated Testing team.
• Performed ad hoc testing.
• Created and updated documentation to help testers solve future problems or to train those unfamiliar with the application, such as new teammates or outside users.

Environment: Rational Tools (such as ClearQuest and RequisitePro), Java, JavaScript, WebLogic, XML, TOAD, PL/SQL, Oracle.

Confidential - East St. Louis, IL

Responsibilities:

• Installing of PC hardware. (ex: LAN cards, hard disks, RAM, etc.)
• Collecting Requirements needed to Analyze.
• Worked on Mercury Test Director, Created New Folders and New Test Sets in Test Plan and Test Lab tabs.
• Wrote Test Plan as per the Requirements and created Test Cases as Required.
• As somewhat of a subject-matter expert (SME), I helped lead teammates new to the medical world through subject matter they did not understand.
• Created Test Cases for different scenarios.
• Executed Test Cases by Manual Testing.
• Tracked, Reviewed, Analyzed, and Compared defects using Mercury Test Director.
• Performed Cross Browser Testing.
• Performed Regression Testing.
• Logged Defects that came across testing.
• Created documentation covering recent defects or known issues for maintenance testers, and basic functionality for future testers.
• Troubleshooting LAN Network connections.
• Checking Ethernet converters.
• Configuration/Troubleshooting Terminals, File Sharing, and Network Printers to Network Clients.
• Configuration of Operating Systems to Network.
• Configuration of VPC settings for access to network from outside hospital.
• Configuration of Manageable Network L2 Switches, Routers function in L3 Switches VLAN RIP.
• Line terminal servers (LTS) for dumb terminals & other network hardware.

Environment: Jscript, Web logic, HTML, MS Access, PL/SQL, Windows NT/XP/Server 2003, Mercury Test Director 8

Confidential - Kansas City, KS

Responsibilities:

• Collected the requirements and analyzed.
• Involved in designing and developing Test Cases based on the Business Requirement Documents.
• Prepared Test Plans and Documents.
• Coordinated and Involved in testing with the Business Users.
• Executed the Test Cases, tracked defects in Mercury Test Director
• Tested different modules for their functionality.
• Performed Functional and Regression Testing.
• Performed SQL queries to do database testing in TOAD.
• Documented and Communicated Test Results.
• Exported Test Cases from Excel to Mercury Test Director.
• Active participation in regular project status meetings related to testing.
• Performed performance testing as per requirement.

Environment: Java, Oracle, HTML, Mercury Test Director 7.6, Windows XP, Internet Explorer.

Confidential - Kansas City, MO

Responsibilities:

• Collected requirements and requests.
• Researched features not mentioned by users.
• Designed and testing of basic website with requirements.
• Collected feedback on design.
• Redesigned website with requirements and new requests.
• Went live with the website.
• Updated, maintained, and tested the websiteasnewer material became available.
• Provided users with documentation containing information on maintaining the site.

Environment: Jscript, HTML, Windows 2000/XP/Server 2003