SUMMARY

• 7+ years of experience in IT industry with a focus on delivering solutions on various levels of Quality Assurance for Client/Server and Web - based applications with expertise in Functional testing skills and Salesforce.
• Professional experience in Banking, Insurance and Communications applications industry.
• Experienced in and have contributed to all stages in SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle).
• Experienced in Software Development Methodologies such as Agile Scrum and Waterfall with Cross Functional Team mindset.
• Experienced in analyzing System Requirement Specification, Functionality Specification and changing it into Test Scenarios.
• Experienced in executing and developing Test Reports, Test Plans, Test Scenarios, Test Cases based on User Stories and Requirement documentation for web applications.
• Attended Agile Scrum Ceremonies such as Daily Scrum, Sprint Review, Sprint Planning, Retrospective meetings, and Sprint Grooming meetings to analyze the requirements in the Sprint Backlog.
• Extensive knowledge in Back-End Testing with multiple databases PostgreSQL, Oracle Server Database using SQL Queries to view transactions of data and ensure the success of validating data.
• Experience in running Smoke and Regression Suite after every build and publishing the detailed reports with the detected bugs.
• Tested an API's using Postman by sending HTTP requests to GET, PUT, POST and DELETE data using.
• Highly motivated team player who takes proactive approach to deliver highest level of customer satisfaction to achieve the organizational goal in high stress environments.
• Experienced Used Jira and Rally for test documentation and bug templates to ensure accurate, consistent data
• Updated documentation and send reports to client.
• Provide daily status report, defect matrices, daily updates to lead; Provide daily status report on task assigned to the Project Manager/Client.
• Great Communications Skills
• Knowledge of Testing Techniques
• Ability to work and stay calm under pressure.
• Experience in selenium automation tools.

TECHNICAL SKILLS

Testing Tools: Postman.

Test Management: JIRA and Rally, Confluence, AWS.

Methodologies: Waterfall and (Scrum) Agile.

Operating System: WindowsDatabase Oracle, SQL Server, MySQL.

Testing Methods: Functional, Component, Integration, System, Regression.

Languages: Java Linux

PROFESSIONAL EXPERIENCE

Software Engineer in Test

Confidential

Responsibilities:

• Involved in Agile Ceremonies such as, Sprint Planning Review meeting, Sprint Grooming, Daily Scrum meeting, Sprint Retrospective meeting and User Story Acceptance Meeting.
• Provided User Stories demo to the Product Owners for Story Acceptance.
• Coordinated with the Development team for Bug fixing issues using Rally.
• Performed Back-end Testing using SQL queries to view transactions of data and ensure the success of Big Data Validation.
• Execute and evaluate manual test cases and report test results.
• Involved in Software Development Life Cycle including, creating Test Cases, Test Plans Development, maintaining and executing Test Plans and Bug tracking.
• Analyzed test results after each execution and reported them in defect logging system.
• Experienced for an API testing by using POSTMAN, and usedHTTPrequests to GET, PUT, POST and DELETE data.
• Performed Smoke Testing, Positive and Negative Testing, Functional Testing, Regression Testing and both Front-End, Back-End Testing in various phases of development and test cycles.
• Designed and developed Positive and Negative Test Cases using executed them based on functional requirements documents.
• Proven team player taking proactive approach to problem solving and delivering under high stress environment.

Environment: s: Agile, API, Rally, JSON, SQL, Mark Logic, ALM, selenium, Eclipse.

QA Engineer Lead

Confidential

Responsibilities:

• Preparing reports for upper management regarding project status.
• Provide day-to-day customer support to SharePoint portal end users for services needed to fulfill operating changes, new tasks and incidents Review functional and design specifications to ensure full understanding of individual deliverables
• Running Smoke and Regression Suite after every build and publishing the detailed reports with the detected bugs.
• Knowledge in writing basic SQL queries and end to end workflow
• Deliver backend database testing in Microsoft SQL environment including validating stored procs, jobs and triggers
• Identify test requirements from specifications, map test case requirements and design test coverage plan.
• Work closely with project managers and developers and handle multiple priorities simultaneously
• Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts.
• Execute and evaluate manual test cases and report test results.
• Hold and facilitate test plan/case reviews with cross-functional team members.
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Isolate, replicate, and report defects and verify defect fixes.
• Responsible for all aspects of the QA cycle for assigned projects.
• Developing Test Cases, Test Strategies and Test Plans that will ensure comprehensive test coverage.
• Analyzed test results and maintained defect tracking in Rally and Excel spreadsheet and prepared weekly reporting.
• Conducting hands on functional, and system integration testing, report, track and follow up on issues in a timely manner.
• Working closely with technical and non technical peers and senior management to promote successful delivery of products and services.
• Supporting continuous improvement of the current test process.

Environment: Manual Testing, Waterfall, Rally, SQL, AWS.

QA Tester

Confidential

Responsibilities:

• Strong working knowledge of Quality Center software
• Ability to focus on deadlines and deliverables - ensures the ability to find the bad defects and bugs quickly.
• Excellent interpersonal skills with the ability to build strong working relationships with colleagues
• Technical Proficiency/Aptitude - able to quickly pick up and retain technical information and processes
• Expert level familiarity with common tools such as Quality Center, Quick Test Professional and Beyond Compare. Strong working knowledge of desktop applications
• Performed manual End-to-End testing.
• Identified program variance from functional requirements, and recommended modifications for standardization and increased usability.
• Coordinated between QA Managers, Developers and Team Members to deliver quality products.
• Prepared Test Cases for service appointment creation, modification and deletion.
• Generated Test Scripts, and performed Functionality Testing.
• Wrote manual Test Cases using Quality Center and requirement document.
• Maintained defect tracking in Jira and Excel spreadsheet and prepared weekly reporting.
• Established Test Summary Report and Requirement Traceability Matrix
• Running Smoke and Regression Suite after every build and publishing the detailed reports with the detected bugs.

Environment: Manual Testing, Waterfall, Jira, SQL.

Insurance Agent

Confidential

Responsibilities:

• Promote the insurance agency to customers who need insurance.
• Network with potential customers
• Educate customers on each type of insurance coverage and make recommendations based on their needs.
• Evaluate current insurance policies and recommend additional coverage when needed.
• Maintain all insurance documents in a confidential way
• Call customers regarding their request.
• Schedule appointments to go over their benefits.

Customer service Manager

Confidential

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.