SUMMARY

• A self - motivated professional offering fifteen plus years of progressive technical expertise:Mobile Application Tester, UAT (user acceptance testing), Tier II - NOC Technician, Technician II, Team Leader, and Software Tester.
• Demonstrated, proven strengths in organization, implementation, managing, planning, and controls.
• Proficient in Mobile Hardware (iOS, Android, Confidential ), mobile applications, Network switch infrastructure, Unix-based systems, Macintosh/PC Applications, Windows, Spreadsheets (Excel and others), and Power Point.
• Experience working with software development teams utilizing Agile methodologies.
• Experience writing test cases based on technical functional specifications/requirements.
• Perceptive, creative, easy learner, readily adaptable to change in a fast-paced environment.
• Self-starting, and focused on high performance standards; handle multiple tasks simultaneously.
• Effective and tactful communications with co-workers and clients.
• Adept at analyzing complex problems and arriving at viable, cost-effective solutions.
• Excellent communication skills, capable of working autonomously and within team(s) to reach goals.

PROFESSIONAL EXPERIENCE

Confidential - NC

Mobile Team Lead

Responsibilities:

• Responsibilities include coordinating and leading mobile testing projects within Confidential Brokerage Field Advisors application using Apple (iOS), and Android powered OS phones and tablets.
• Utilized and configured Good Mobile Enterprise email for corporate testing with Mobile Smart2Go e-brokerage application.
• Hearsay (Secure mobile & desktop application for texting) configuration,, and Technical mobility support for Corporate executives, Field Advisors, and Technology support resources.
• Facilitated and supported Apple server & MAC based Mobile Labs - Mobile Cart maintenance (file updates, adding new users, and phone & tablet hardware) as well as coding for automated phone & tablet USB charging scripts.
• Perfecto Mobile Cloud Administrator.
• Direct Field Advisor support and for Mobility FA reported application or mobile device issues.
• Provided detailed Project Test Plans, Test Strategy, Test Summary, Ambiguity documents, Test Results, and test/project status.
• Coordinated mobile application Performance load testing.
• Provided Team Lead support and on-boarding to incoming Mobile testing Resources. Assisted in setup, support and .
• Promote positive teamwork collaborative efforts.
• Coordination and support for Offshore Quality Assurance resources for Testing & project needs.
• Provided ongoing, mentoring and feedback for offshore resource performance and goals.
• Volunteered for UAT Test Pilot of new internal applications (work tools).
• Utilized MicroFocus Quality Center (ALM) for tracking test results, and defects.
• Project Resource & Time estimations.
• Strong communication skills, self-motivated, Eager, proactive, and independent.
• Provided defect management as well as finding and capturing defects, and ensuring overall Software Quality.

Confidential - Greenville, SC

Mobile Team Lead

Responsibilities:

• Responsibilities include mobile testing Confidential application on mobile Apple (iOS), and Android powered OS phones and tablets.
• As Mobile Team Lead, I've led several mobile testing projects with success at TD. Examples include successful implementation of Mobile Transcodes, Mobile Ad on Application Homepage, Mobile Remote Deposit Capture, and FIS (Fidelity) back end changes associated with MEG SIP Wave 9.0 Project.
• Provided Team Lead support and on-boarding to incoming Mobile testing Resources. Assisted in setup, support and .
• Collaborated with Off Shore resources for project needs.
• Utilized HP Quality Center 11.0 for tracking test results, and defects.
• Provided defect management as well as Finding and capturing defects, and ensuring overall Software Quality.
• Demonstrated Flexibility with regards to project schedules (worked / Volunteer Production deployment weekends) as well as physical work location.
• In depth testing including Regression testing, User Acceptance testing, and Exploratory testing.
• Provided detailed and accurate test reports and results.
• Strong communication skills, self-motivated, Eager, proactive, and independent.
• Demonstrated use of Mainframe / FIS financial application knowledge. Trained team members on use.
• Volunteered for Mobile OAO initiative (Online Account Opening) Project. Most testing occurred during weekend hours and Deployment Rollout was successful.
• Utilized Omniture tool for Application Traffic Analytics and Analysis
• Utilized Threat Matrix Portal Application for Cybercrime detection and testing.
• Application Accessibility usability testing.

Confidential - Charlotte, NC

Mobile Application Software Tester

Responsibilities:

• Responsibilities include mobile testing Confidential application on Apple (iOS), Windows 8 mobile, and Android devices. Phones and Tablets.
• Utilized Device Anywhere application for remote testing.
• Utilized Quality Center 11.0 for tracking test results, and defects.
• Finding and capturing defects to ensuring overall Software Quality.
• Attended in depth class for mobile application Accessibility Testing for Blind, Deaf, and impaired.
• In depth testing including Regression testing, User Acceptance testing, and Exploratory testing.
• Provided detailed and accurate test reports and results.
• Created Test cases based from prototype tablet version of the application

Confidential - Columbus, OH

Mobile Software Test Specialist

Responsibilities:

• Responsibilities include mobile testing Titan application on Apple, Samsung, and Motorola devices. Phones and Tablets.
• Experience and intimate knowledge of Confidential 7.0- 10.2 OS, Apple iOS 5-7, Android 4.2.3 OS Operating systems
• Utilized Perfecto application for remote testing of Titan Mobile application.
• Trained external resources on the use of Perfecto Application.
• Loaded Android and Apple iOS devices with new versions of the Titan Mobile application.
• Finding and capturing defects, and ensuring overall Software Quality.
• In depth testing including Regression testing, User Acceptance testing, and Exploratory testing.
• Provided detailed and accurate test reports and results.
• Created detailed test cases based from functional Business Requirements, Wireframes, and Content Matrix.
• Participated in Scrum agile method of Software Delivery.
• Worked closely troubleshooting and assisting Development team with issue resolution/bug fixes, testing setup, new code implementation testing, and code rollback testing.
• Assisted other team members (India Off-Shore Support Team, and External Test Group) with device setup and environment.
• Utilized Quality Center 11.0 for tracking test results, and defects.
• Received “Bravo” for project Quality and completion.

Confidential - Cary, NC

Software Test Specialist

Responsibilities:

• Responsibilities include testing mobile testing Java applications on Confidential devices, finding and capturing defects, and ensuring overall Software Quality.
• In depth testing including Multi-language, Regression testing, and User Acceptance testing.
• Experience testing with the following Network protocols and mobile connections: 2- 4G radio, Wi-Fi, Bluetooth, CDMA, LTE, UMTS, Near Field Communication (NFC), Mobile Hotspot, Internet Tethering, and VPN.
• Provided detailed and accurate test reports and results.
• Participated in Scum agile method of Software Delivery.
• Active participant in Team and Agile meetings.
• Submitted several ideas for software enhancement and new applications.
• Volunteered for In-store visits and demo for company’s BB10 product.
• Mentor/Trainer of student Co-ops and new on-boarding employees.
• Worked closely troubleshooting and assisting Development team with issue resolution/bug fixes, testing setup, new code implementation testing, and code rollback testing.
• Assisted other team members (Test, Support, Customer Technical Managers, and Product Managers) with device setup and environment locally and globally.
• Utilized HP Quality Center for tracking test results, and defects.
• Used In-house tools and documentation to debug and report defects to Development and Management.
• Assisted Customer Technical Managers with test, support, and knowledge to assist with carrier relations (AT&T, Verizon, Vodafone, and DoCoMo-Japan).
• Functioned as local team lead for testing and support of Confidential Email (BIS) and BES ( Confidential Enterprise Server)
• Tested third party apps, Twitter, LinkedIn, Confidential World Apps, and others. Worked with developers to troubleshoot, find issues, and correct issues.
• Flash Loading firmware using Over the Air Software Load (OTASL), Confidential Desktop Manager, as well as in-house system for loading.
• Received numerous recognition s for dedication and Team support.

Confidential -NC

Mobile Test Engineer

Responsibilities:

• Responsibilities include utilizing test equipment (AT&T’s WIT test server) to execute Wireless Application Protocol tests.
• Used Mercury Quality Center (MQC) in creating test plans and cases.
• Performed test execution within MQC as well as log and track defects.
• Worked closely with Business Analysts and Developers to track and resolve issue defects.
• Utilized Time management skills to facilitate on time delivery of project milestones and goals.
• Professional Customer focus.
• Executing Carrier/Operator Acceptance Tests (mainly for AT&T 10776, T-Mobile, and Suncom)
• Verification of bug fixes.
• Utilized Flash Gordon for loading device firmware.
• The ability to interpret published test specifications and design efficient methods of demonstrating conformance to them.
• Perform initial analysis of problems found and reported faults using fault tracking tool ClearQuest.
• Ability to work independently, and within a team, with little guidance.
• Worked with customer support groups to duplicate and debug field issues.
• Authored test reports as well as WAP guide for new employees.
• Participated in heuristic testing.
• Provided debugging and troubleshooting to assist development with identifying and correcting issues.
• Organized session for Sony Ericsson wireless Symbian Mobile Browser devices.

Confidential - Raleigh, NC

Quality Engineer

Responsibilities:

• Responsibilities include testing of the AVATAR (health web based application) product to be used at public North Carolina health clinics.
• Used Mercury Quality Center (MQC) in creating test plans and cases.
• Performed test execution within MQC as well as log and track defects.
• Worked closely with Business Analysts and Developers to track and resolve issue defects.
• Utilized Time management skills to facilitate on time delivery of project milestones and goals.
• Used Rational ClearQuest to open and facilitate bug reports.
• Performed back end Software Table editing on proprietary AVATAR application to assist developers with addressing problems.

Confidential - Raleigh, NC

Network Technician

Responsibilities:

• Responsibilities monitoring server network hardware, storage, troubleshooting, and problem resolution.
• Used Oracle BMC Patrol to roll code into Oracle Database.
• Starting conference bridges to support facilitation of code rolls as well as communication during system upgrades or outages.
• Log, manage, update, and resolve trouble tickets documenting system/customer issues.
• Troubleshoot server alarms to provide resolution.
• Utilized Customer Service skills to handle incoming calls to provide tracking and support of customer issues/problems.
• Worked in a team environment and as a productive member.

Confidential - Raleigh, NC

Web Application Tester

Responsibilities:

• Responsibilities include Mortgage Loan officer user (Windows based) application maintenance.
• Tracked Software bugs utilizing Wachovia proprietary database.
• Performed Application troubleshooting throughout loan architecture system to locate missing loans and other data.
• Added new Loan officers to application for websites and Loan facilitation. Also deleted and restricted access to loan officer webpages when needed.
• Provided technical support/assistance with various Mortgage related applications for other departments.
• Worked closely with Business, IT, and Developers in designing new webpage look and feel as well as functionality.
• Attended meetings to gather information from other departments to author Business requirements to enhance their respective webpage information.
• Attended meetings to roll-out finished Software Applications or Enhancements to departments.
• Provided QA (Quality Analysis and UAT) after product was developed and before product was rolled out.
• Performed web testing and validation on applications and Loan Officer Webpages.
• Worked with vendors to provide quality websites for Wachovia’s Loan officers.
• Lotus notes (email) and Sametime (virtual communication device) user.
• Completed 2006 Financial Compliance and Ethics .
• Completed Web Author .

Confidential

Network Operations Technician

Responsibilities:

• Provide highest level of customer technical assistance to both internal and external customers.
• Responsibilities include operational support, system and facility administration, system monitoring, troubleshooting, vendor scheduling, maintenance window administration, and escalation and notification of incidents.
• Assist and consult with customers in the design and implementation of the customer architecture as it relates to monitoring and documentation.
• Respond to alarms in accordance with Motricity procedures.
• Primarily responsible for monitoring the customer applications and Motricity’s internal networking systems.
• Escalate issues quickly and efficiently in order to solve problems within Motricity Service Level Agreement requirements.
• Maintain detailed logs and notebooks regarding customer applications, security, and operational procedures. Maintained Weblogic server nodes including status and restarts.
• Contribute to the overall network health and internet administration for the Motricity system.
• Issue trouble tickets and provide root cause analysis documents when necessary.
• Provide Tier 1 troubleshooting for servers and web logic nodes in the network.
• Performed UAT testing for cell phone downloads and content checks from customer web page as well as from cell phone.

Confidential . - Winston-Salem, NC

Web Application Tester

Responsibilities:

• UAT testing - Web testing on proprietary application, “Wachovia Connection”:
• Attended critical meetings with Product and Development Team to formulate design and execution plans for Web page development.
• Used application “Fireworks” for Web page photo development.
• Completed screen mockups for design documents, basic research and other defined tasks.
• Created and executed test scripts and approach based on Functional Design of project.
• Participated in implementation verification.
• Created and executed User Acceptance Testing of the defects.
• Performed pre-Production regression UAT testing to verify environment and user experience.
• Conducted validation during monthly release (executed during non-standard working hours).
• Technical involvement in small-to-medium projects:
• Queried internal resources to gain understanding of business requirements.
• Researched and evaluated alternative solutions for systems design.
• Interpreted, analyzed and reported relevant data based on customer requirements.
• Provided accurate documentation of process flows and data definitions.
• Lead and enhanced established test processes and methodologies on a project by project basis.
• Utilized skills in PL/SQL and Oracle database manipulation to include data creation, navigation, script execution, file manipulation as well as system monitoring.
• Skilled use of testing applications Test Director and Winrunner.
• Displayed use of telephony routing experience on Cisco based system.
• Basic understanding of UNIX shell scripting principles.
• Utilized ICM (Cisco Intelligent Call Manager) to test, monitor and configure telephony routing.
• Interfaced with business analyst, designer, and developer to define project scope.
• Interpreted call flow of VRU (Voice Recognition Unit) system to create test plan and cases.
• Performed QA UAT testing based on test plan and cases.
• Logged defects into Clearquest.
• Worked with design and development to ensure defects were cleared.
• Monitored process for rolling out finished project to production.
• Performed post-production code and UAT testing to ensure of no defects.

Confidential - Greenville, NC

Network Operations Specialist

Responsibilities:

• Responsibilities include monitoring, analysis, and routine maintenance DMS100, DMS250, DMS10, Lucent 5ESS, Alcatel 1210 telephone switches and remote equipment.
• Used Network Management applications and tools to identify and repair network problems.
• Utilized work applications such as NMA (alarm system), SWOPS (alarm system), Access Care (ticket system), Telnet & Crosstalk (used to login to switches), WFM (workforce manager to dispatch technicians).
• Monitored Dantel and Harris environmental alarming equipment.
• Responded to network outages, network alarms, and trouble tickets in accordance with time guidelines.
• Reported on network events to management and personnel.
• Exercised flexibility in personal schedule to work in structured 24/7 control center.
• Accelerate IP technical customer support by analyzing, probing, and troubleshooting Client VPN, DSL, T1, Security and overall IP telephony solutions.
• Initiated ETMS (Enterprise Trouble Management System) tickets and escalated to System Technician and or Customer Service Management.
• Followed progress on trouble report and reported status to customer.
• Updated customer on return of service to circuit and or service.
• Maintained the long-distance transmission network.
• Performed troubleshooting and isolated SONET issues using multiple platforms.
• Assisted on-site technicians by supplying detailed action plans.
• Monitored, managed, acknowledged, and reacted to environmental alarms that impacted Network operations.
• Selectively monitored assigned switching elements in MCI network, 24 hours daily, 365 days a year.
• Applied LDSPM (Long Distance Switch Platform Management) monitors: Cisco routers, Nortel DMS-250 switches, Ericsson AXE-10 switches, Ericsson AXE Gateway switches, and Alcatel DEX600 and DEX600E switches.
• Monitored failure alarms for VOIP, CCS7, NCS, and DCR links in the MCI network.
• Remotely logged-in to all specified switches to assist in correcting network issues. Recommended revenue-capturing strategies to management.
• Initiated trouble tickets in response to failure alarms in the network in a timely manner.
• Worked closely with field technicians to resolve link problem issues and other related situations.
• Escalated major issues (documented in trouble tickets) to Tier III and or Management.

Confidential - Atlanta, GA

Network Operations Specialist

Responsibilities:

• Worked on the ION (Integrated-on-Demand) project
• Used Microsoft PowerPoint to design and present detailed circuit information.
• Provisioned VOIP circuits and worked with field installation to turn-up residential ION circuits.
• Configured circuits to correspond with routers using Cisco routers.
• Attended Cisco VOIP (Voice over IP) classes offered thru Sprint technical .

Confidential - Research Triangle Park, NC

Equipment Application Engineer

Responsibilities:

• Analyzed customer requirements and reviewed equipment specifications to develop work layout.
• Initiated change orders and prepared manufacturing documentation.
• Configured, installed, and prepared billing for DMS-100/200 family products.
• Worked closely with engineering, manufacturing, and installation technicians.
• Analyzed results and recommended changes for review by management.
• Performed full system-level diagnostics on hardware and software.
• Responsible for troubleshooting on SDMS Accessnode and DMS-100 switching equipment per established standards and procedures.
• Used PC and HP/UNIX-based platforms.
• Served as team leader and resource to other test technicians.
• Supervised team as necessary.
• Received numerous SPOT s for excellence in job performance.