SUMMARY:

• Overall 10+ years experience in hybrid role of project management, project coordination, business system analysis, global technology deployment experiences in the domain of financial services, property and causality (P&C) insurance, legal, financial software technology and entertainment media corporations.
• Committed to project managing, delivery and support business requests. Prepared quality actionable project plans, desktop and data migration/deployment coordination, asset management, create documentations, whitepapers and promoted effective actions to improved efficiency and client satisfaction. Prepared metrics, dash broad and status reports for key stakeholders. Exposure to various vendor applications and market data financial software, validated applications to meet compliance.
• Effective in client requirements data gathering and communicating business requirements, change management impact analysis and validation, identified and communicate risks, root business analyses, developed project work - flows, use cases, application remediation/, system review sessions and created repeatable successful process for various implementation project types.
• Knowledge of PLC, SDLC, global Win O/S desktop/VDI deployment/rollout 10,000+ units, application product developments, application packaging/distribution and processes, data content management system, application of the latest MS Office, O/S upgrades and 3rd party vendor applications.
• Provided quality services and support of distributed system and cloud environment to include: WYSE, Microsoft Windows and Citrix XenApp and XenDesktop. Agile and Waterfall methodologies.
• Ability to multi-task, managed, coordinate multiple projects utilizing best practices. Quality Assurance (QA) and User acceptance testing (UAT), mobile and desktop virtualization. Monitored and analyzed activities, change management, delivery management and provided root incident correction.
• Liaison between subject matter experts and technologists throughout the project, to include outsource vendors' and senior level managements. Motivated team members, and tools needed to fully engage with the project tasks.
• Excellent management, administrative, data analytical, detail-oriented, organized, flexible, self-starter, communication, strong work ethics, efficient, multi-tasking, troubleshooting, quick learner, ability to work independently and effective team player.

TECHNICAL SKILLS:

Operating Systems: WYSE OS, Win10, Win7 and legacy Win O/S, Citrix XenApps/XenDesktop, Windows Server 2008, 2003, MS DOS, Novell Netware, Sun Solaris/UNIX, VMware, Virtualization.

Hardware: WYSE V10L/D10, Apple iPad, Samsung Tablet, IBM/HP/Compaq/DELL, Wireless devices, PDA, Printers(various), Blackberry, CCTV, Scanners, CardScan, Sun SPARC, IBM 360/370.

Software: MS Office, MS Visio, MS Project, MS SharePoint 2010/2007, InfoPath, MySQL, Jira, MS Outlook, Lotus Notes, Workshare, Delta View, FactSet, Thomson Reuters, Cap IQ, SNL, IntraLinks, iManage, CA Doc-View, HP Autonomy-Interwoven (WorkSite, DeskSite), HP Mercury Test Director, PC Docs, Peregrine Network Management System (PNMS), ServiceNow, Confluence.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Sr. Technical Business Systems Analyst

Responsibilities:

• Provided project and analysis for technology initiatives and align to transaction monitoring space for financial crimes technology domain to help map out scope and project timelines.
• Partnered with compliance business and financial crime technology teams, analyzed document requirements for simple to moderate business incidents and recommended technology solutions.
• Conduct detailed analysis in response to business and technology requests. Developed efficient and accurate requirements. Participated in data assessment and project development lifecycle.
• Coordinated communication and information flow between stakeholders and technology teams.
• Created and maintained project timelines, documentations. Monitored, managed project schedules and deliverables. Applied data accuracy, corporate policies and data security.

Confidential, New York, NY

Consultant, Senior Project Manager (Contract completed)

Responsibilities:

• Project managed the Win7 to Win10 migration, deployment of 8 sites (US & Canada) to included oversee technical resources, project planning, tracking, coordination and scheduling of approx 1,600 users.
• Project managed Win7 end of life activities; engaged with stakeholders and operation team with Win7 to Win10 site-to-site migration status report. Completed migration of Canada site ahead of schedule.
• Ensured Win10 migration are managed cautiously and efficiently implemented and benefits are achieved.
• Prepared project plans, scheduling, track deliverables, risk management and maintained accurate status report and documentations.
• Performed software asset management, data analysis and applications readiness for Windows10 migration. Complied corporate inventories of IT assets, data mapping for IT internal audit.
• Interfaced with stakeholders and IT within a cross functional environment; collaborated and completed project reporting requirements in complex matrix organizational.
• Worked collaboratively with the business, technology subject matter experts, software vendors and end users in project design, Win10/O365 migration planning within a complex, matrix framework.

Confidential, Jersey City, NJ

Consultant, Project Application Management / Project Coordinator

Responsibilities:

• Managed the bank’s 800+ enterprise applications inventory and overseeing application packaging (MSI & AppV) efforts for the Window7 to Windows10 and Microsoft Office365 migration project.
• Performed vendor application research and utilized Flexera tools to assess the bank’s enterprise application (800+) inventory/catalogue for Win10 application compatibility and readiness.
• Communicated project status, identified non-compatible applications and determining application impact on the Windows10 / Office365 migration readiness.
• Analyzed data assessment and data mapping implementation of the bank’s 800+ enterprise application records to its designated IT assets and its associated AD Group polices and provisioning.
• Created and implemented project process improvements to enhance the bank’s capabilities of applications inventory detection, assignment and application compatibility identification.
• Defined application and device requirements that resulted in the bank maintaining accurate inventories of IT Assets (including software/hardware that resided on each IT Asset).
• Scoped, analyzed, coordinated and schedule applications readiness for Windows10 migration.
• Worked as a freelance assigned to internal/external project tasks.
• Project managed, coordination, prepared project scope and definitions, roll-outs and facilitate projects; gathered artifacts, analysis business requirements and procurements.
• Coordinated application products quality assurance and provisioning of complex inhouse application product implementation and deployment are 99.98% error free.
• Prepared and support clients to successfully adopt change to system environmental outcomes.
• Developed IT solutions minimizing complex manual tasks; software/hardware compatibility validations to ensure SDLC seamless product migration and deployment to minimized risk.

Confidential, Jersey City, NJ

Consultant (Back-Fill), Cybersecurity Senior Business System Analyst

Responsibilities:

• Completed short-term project; provided back-fill service for cybersecurity member on mandate furlough.
• Analyzed system log files for internal/external devices/application threats and exploitation methods. Prepared and updated IS management policy and monitoring procedures.
• Analyzed information gathered; create documentation, updated Cyber-monitoring reports and issues log; support business operations to identify and minimize risk.
• Support line of business analyst to focus on Cybersecurity application requirements, development and case analysis within a JPMC Cyber Operations environment.
• Analyzed new technologies, application solutions to meet cybersecurity global system compliance and region local/data regulatory compliance. Analyzed, developed and ensured application readiness are in line with global business and cybersecurity expectations.
• Developed cybersecurity system design, support and process application analysis requirements.
• Host 1-1 or group sessions on cyber projects, presentations, deliverables and status updates.
• Accountable for cybersecurity and business project scopes, change management, artifacts, data gathering, data analysis, functional analysis, definitions and BRD.
• Prepared process workflow (Visio) and cyber project documentation. Interpreted high level requirements, applications and system solutions to all stakeholders.
• Test plan and application life cycle analysis of internal/external network threats, perimeter alerts, attack vectors and methods of exploitation Anti-Virus, HIPS, host-based forensics, network forensics, Intrusion Detection (ID)/Perimeter Security (PS).
• Liaison with PMO, Forensics, SAO, stakeholders, cybersecurity senior management, IT and to ensure successful fulfillment, program code implementation, enhancements and changes.
• Coordinated, troubleshoot, remediate and certified Property Casualty business software applications.
• Analyzed technology solutions and business unit application proposals to meet system compliance.
• Developed use cases and to ensured project scopes/tasks conform to business and IT expectations. Delivered high level designs and solutions to stakeholders, managements, DELL and Microsoft.
• Created MS SharePoint database for centralized data repository/warehouse to track and report application staging/deployments within a Service Delivery Organization.
• Analyzed data and formulated migration schedules, change impact analysis and validation, drove application remediation and process within 99.8% application error free. Liaison with application owners, third-party vendors and application packagers to coordinate test efforts.
• Provided application packaging support with EUC and line of business (LOB). Coordinated QA and UAT application testing of Win7-Win10 and MS Office products on VMware virtual platforms. Prepared application readiness and application to Windows7/ Windows10 /Citrix 6.5 (XenApps / XenDesktop) enterprise deployment of 15,000+ users.
• Accountable for IT and business artifacts data gathering, functional analysis, requirement definitions, data analysis, raw data scrubed, change management. Prepared process Visio workflow and procedural documentation, monitor application task adhered to standards and meet customer expectations.
• Analyzed processes and improve operational effectiveness. Analyzed business user requests, process walkthrough. Resolved application issues appropriately.
• Interpreted high level system designs and solutions to stakeholders, managements, outsource vendors (DELL and Microsoft) plus developers for review.
• Responsible for tracking and managing timelines, deliverable, project scope, milestones and adjusting plans accordingly to meet target objectives and deadlines. Host one-on-one and/or group sessions on project deliverables, status updates. Liaison with P&C business units, stakeholders, IT, PMO.
• Administered and maintained application data repository in SharePoint 2010 / InfoPath.

Confidential, New York, NY

Consultant (Per-Diem), Project Management/ Deployment Coordinator

Responsibilities:

• Responsible for data quality analysis, analyzed business/technical needs/issues.
• Developed process work flow, survey and user questionnaire, tracked project estimates and scheduled deployment. Accountable for data collection of in-scope business requirements.
• Developed and prepared document for the general design solutions, technical documentations that adhered to system and security requirements. Created project plans, defined and translated business requirements into application/technical functionality design/specifications.
• QA & UAT application testing, Ad-Hoc Windows 7 deployments. Escalated issues to appropriate tier levels. VMware workstation builds and data migration.
• Provided supervisory oversight, guidance and to Property and Casualty (P&C) regional site coordinators (14 BA/SC) to ensure tasks are aligned to business and technical solutions, achieved project objectives, set user's expectations and promoted teamwork.
• Primary point of contact to resolved pre/post MS Windows/Citrix migration/upgrades, managed project scope changes, assured user’s data migrations processes to/from Data Center are seamless.
• Prepared business/technical deliverables tracked all phases of project life cycle (PLC), software development life cycle (SDLC). Identified objectives, global Wyse VDI deployment planning and migration of 6,000+ users' desktops/thin clients on Citrix 5.0 XenApps / XenDesktop environment.
• Engaged in EUC with Citrix-Wyse mobile deployments/rollouts and remote device configurations of Wyse devices, iPad's and laptops for the line of business (BU’s included: Claims, UW, PCG, Corp Legal, Billing & Collections, Finance, and Actuarial) and internal IT groups.
• Created actionable project plans, scoping, desktop migration coordination and scheduling, change impact analysis and validate execution and rollout; drove both business and technology solutions.
• Managed project plans, issues escalation and timely resolution on pre/post desktop/citrix migration.
• Managed hardware procurements and rollout of Wyse devices, iPad and android devices.
• Assisted in user data migration, change management, risk assessment, data analyses and translated, tested solutions to prove of concept.
• Developed AIG Ad-Hoc database in MS SharePoint to provide centralized data repository/data warehouse for the purpose of asset management, tracking project staging and deployment.
• Produced daily/weekly status meetings, workflow, data model, dashboards, scorecards, progress status reports for stakeholders. Maintained project plans, scope, prioritized deliverables and timeline.
• Provided user, improved process efficiency and promote client satisfaction.
• Monitored project milestones and deliverables on an ongoing basis. Identified and implemented corrective on critical path analysis, cost/schedule variances, issues log and escalation.
• Designed and document business and technical processes, functional attributes, process workflow via MS Visio, prioritized resource and deployment timelines. Utilized ServiceNow tool for incident and request tracking. Tracked change control impact assessment.
• Accountable for development and maintenance of project work plan, work flows (via Visio), use cases (business/technical), BRDs, data gathering, form surveys, conduct user interviews and artifacts data validation. Identified users’ needs to clarify the intent of new features and provide resolutions.
• Prepared technical documentations, functional business specifications, data mapping, policies.
• Contributed and prepared Business Continuity Project (BCP) and Work from Anywhere (WFA) migration in corporate disaster recovery.
• Liaison with PMO, stakeholders, senior management, IT and technology vendor providers to ensure successful translation, fulfillment, program code implementation, enhancements and changes.

Confidential, New York, NY

Consultant, Project Manager, Business Analyst, Technical Lead

Responsibilities:

• Conduct business process analyses, needs assessments and preliminary cost/benefits analyses in an effort to align IT solutions with business initiatives.
• Performed requirements gathering and analysis, property security assessment, evaluate new applications and identified system requirements. Worked on property security assessment, installed infrared camera security and DVR surveillance monitoring system.
• Project managed, coordinated Windows XP /Windows 7 upgrades/rollouts, data migration in a client server environment.
• Created and maintained detail project/work plans, status and execute plans with minimal assistance. Identify and manage project dependencies and critical path. Conformed to quality, time and budget.
• Delivered successful client implementations to, included: set expectation, project tasks, installation, UAT, troubleshooting, and coordination.
• Troubleshooting system hardware and software, QA, UAT testing, setup/build and configured Windows 7 on VMware Virtual Workstations.

Confidential, New York, NY

Consultant, Technical Team Lead, Data Deployment (Contract completed)

Responsibilities:

• Coordinated with cross-functional teams with gathering business requirements and data migration of end-user data. Files transferred seamlessly and meet client expectations
• Provided professional short-term technical services for financial firm with Outlook/Lotus Notes data migration. Completed project with the utmost success and ahead of scheduled.

Confidential, New York, NY

IT Consultant, Project Leader, Quality Assurance (Contract completed)

Responsibilities:

• Provided global law firm with QA of HP Autonomy-Interwoven data content management system and Outlook 2007 data migration.
• Project managed and coordinated with development team with identifying and troubleshooting data content application stability in areas of readiness planning, functionality enhancements.
• Quality assurance and user acceptance testing of the data content management system. Defined user requirements, test client matter data integration functionality against two (2) document management systems (iManage / HP Autonomy-Interwoven and DOCS Open/Hummingbird).
• Create and preform test case scenarios for remote and network database access of client matter content management. Performed root cause analysis of issues, established, maintained and improve work-flow efficiency, create repeatable process for various implementation project types.
• Defined, developed and executed application (WorkSite / DeskSite) test plans based on technical requirements of data content management system's functionality. Performed pre/post DCM application testing and change management. Create and update QA testing documentations.
• Setup and configured virtual (VM) desktop/workstations. Replicated and resolved all client application incidents, analyzed and identified integration point of failure. Performed QA of data content on Windows XP and Novell system environment.
• Prepared test cases and plan testing. Change management impact analysis and validation, identified software defects, enhancements, bug fixes and validated application processes are 99.999% error free.
• Liaison between subject matter experts and technologists throughout the project. Chaired weekly open issues and status meetings, maintained, updated and prioritized issues database. Prepared and posted documentations, supported metrics and status reports to key stakeholders in SharePoint 2007 share-document libraries/collaboration sites.

Confidential, New York, NY

Product Manager, Business Analyst, Application Support Analyst

Responsibilities:

• Accountable for SaaS application support adhered to service level agreement (SLA).
• Effective in extracting, documenting and communicating business requirements with all stakeholders. Designed and implemented a 24/7 application support emergency hot-line hosting services
• Subject matter expert in IntraLinks SaaS application troubleshooting and deployment. Support approx~15,000+ users within investment banking, M&A, legal and life sciences corporations resolving data content access issues.
• Provided change management functional/non-functional business specification details to developers and QA for enhancement. Processed usage/distribution query reports via SQL.
• Supported clients with repackaging of SaaS software applications, QA, UAT and deployment.
• Analyzed, administered client's confidential data to meet content security.
• Resolved data/file workspace repository and entitlement issues, firewall, proxy and registry setting. Forecasted incidents and provided solutions to minimize risks.
• Prepared knowledge base, policies, end-user documentation and processes manual.

Confidential, Norwalk, CT

Project Management, Technology Deployment

Responsibilities:

• Subject matter expert on all FactSet software products, terminal upgrades, installs and support.
• Managed global application deployments adhere to client's deployment and change management processes. Defined technical project implementation and deployment schedules.
• Managed enterprise planning and overview presentations, global technology deployment coordination and installation for approximately 170 financial investment and legal clients (35,000+ client/user base) and escalate incidents as appropriate. Maintained high level client satisfaction.
• Managed FDS clients quarterly release process, tracked development, resource scheduling, analysis of risks and dependencies. Prioritized FDS enhancements and defects for quarterly product releases.
• Project managed major bulge bracket investment financial firms (IB, asset/wealth management) with software maintenance, onsite technical engagements, application support.
• Prepared technical white papers and work-flow processes using MS Visio.
• Set application deployment standards, created release notes and product evaluations.
• Responsible for coordination and scheduling of migration, change management impact analysis and validation, execution; issues escalation and timely resolution adhere to corporate end user computing (EUC) standards. Monitored client issues to ensure all critical items are prioritized and resolved.
• Troubleshoot mobile, desktop and network connectivity issues (PC/LAN/WAN), firewall/proxy, entitlements, registries (dll, ocx, etc.). Resolved Excel/Xcel data add-in issues.
• Responsible for client and new hires technical application product in all aspects of deployment and fine tuning of FDS enterprise level applications.
• Analyzed client's technical requirements, provided market data solutions, asset management, software/hardware compatibility risk assessment. Document technical resolutions into knowledge base.
• Contributed to research and development. Researched, troubleshoot hardware and software product compatibility, policy and security in regard to product software upgrade.
• Created and processed daily and monthly distribution status/query reports via SQL. Monitored and analyzed client system usage and connectivity logs.
• Performed QA, UAT product testing and iterate on various O/S platform: Citrix, VMware, Windows XP/Vista and Office XP/2007.
• Set processes to minimize risks and to ensure a seamless deployment.
• Worked with infrastructure teams in network and server provisioning, coordinated any required change management, registration/updated to project tracking system.
• Certified FDS application to meet compliance with various plug-ins, 3rd party applications (Thomson Reuters, Bloomberg, Cap IQ, SNL) to ensured 99.999% compatibility prior to product launch dates.
• IT Liaison with asset/wealth management, equities, capital market, fixed income and buy/sell sides, core IT managements, support of sales manages and client services organizations.