Sr Salesforce QA Consultant Resume

SUMMARY:

Software Quality Assurance (QA) Analyst with a 11 + core software testing experience proven track record of critical thinking, Accuracy, strategic QA vision, adherence to scheduled delivery, goal to achieve client’s expectations.
Extensive hands on experience enterprise Web applications testing for B2B, B2C, Salesforce ( service, sales cloud ) Service Industry, Ecommerce, Backup & Recovery, Commercial line Auto Insurance.
Major experience in functional / nonfunctional, End to End Testing, database testing, System requirement analysis, documentation of entire software testing process, defect analysis, rest API testing with SOAP UI. Expertise in creating Test Plan and Test Cases based on business requirements and technical specifications.
Followed waterfall, verification, and validation, Agile (Scrum) methodology.
Part of Production support team. Experience in trouble shooting the production issue, finding the root cause and steps to resolve the issue
Completed following s - Salesforce Admin, Certified Scrum Master, Certified Scrum Product Owner.
Good Team handling abilities - gives maximum effort and convince others when changes are required and work together to accomplish goal as a team and as individual contributor.
Extensive familiarity with concepts, tools, methodologies, processes of quality management.
Eye for accuracy, detailing of plans to stay on schedule.

TECHNICAL SKILLS:

Software: Windows, UNIX, Salesforce CRM ( service & sales cloud ), JIRA, TOAD, HP Quality Center ALM, Serena Team Track, Putty, JIRA, SQL Server 2008 R2, Team Foundation Server (TFS), Splunk

PROFESSIONAL EXPERIENCE:

Confidential

Sr Salesforce QA Consultant

Responsibilities:

Role as a QA Lead for Off-shore and On-shore Salesforce QA team. Performed Functional testing including testing for different users /profiles, Supported PROD deployments & post smoke test on PROD environment, QA Status reporting to client team.

Confidential, Austin Texas

B2B Integration Tester

Responsibilities:

To provide the B2B connectivity between Customer and IBM’s Customer Support Platform, enable a standard API for Call Management transactions. To provide message transformation and connection routing in support of Case Management transactions via Salesforce Service cloud and support end to end testing for different geographical areas customers. Conducted API testing via SOAP UI.
Production support for Duck Creek commercial lines auto insurance Hawaii state. Functional testing &Verification of backend logs with Splunk. Hands on experience with Agent & Customer Portal, different policy transactions (buying/selling/renewal/suspension/payment of policy). Regression testing of Hawaii defects in newly merged Minnesota environment.

Confidential

Software Tester

Responsibilities:

Worked on MTP ( Tier Pricing) - Data Managed by Salesforce handling members and resort, flight, cab booking.
Performed Salesforce testing, Defect Tracking and Test case writing with HP ALM.

Confidential

Software Test Engineer

Responsibilities:

SAP UEM (User Experience Management) tool by KNOA optimizes the performance of client's SAP applications and the people using them.
Monitoring and analysis of tracks generated by User interactions with SAP applications such as (SAP Fiori, SAP SuccessFactors)
Localization Testing for SAP BI / Business Objects dashboards. Mobile Testing on devices.
Requirement gathering, UI design planning, Black box testing
QuinStreet is the leader in vertical marketing for B2C and media online by delivering qualified clicks and qualified inquiries that can result in revenue for client's business.
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