SUMMARY

• Skilled professional wif more TEMPthan 12 years of working experience, 6 years working as salesforce tester.
• Proficient in manual testing and cloud computing.
• Great noledge of sales cloud, service cloud, and marketing cloud. Expert working in different testing methodologies like agile scrum model.
• Provided demos to clients who are interested in implementing SFDC CRM for their business needs.
• Possess good administrative skill in SFDC relating to various roles
• Mostly worked wif Leads, Contacts, Campaigns, Accounts, Opportunities & Report entities in Sales cloud application
• Once loading teh data from Staging to SFDC application, we used to test teh functionality
• Verification & validation of conversion of Web - Leads functionality
• Validating teh Assignment rules of Leads
• Report and manage defects to ensure dat all issues are resolved according to established guidelines and expectations
• Assist development team in troubleshooting and determining root-cause of application defects and issues
• Document test results and communicate to Project Management and other Project Stakeholders
• Work wif upstream and downstream application teams to execute E2E test cases
• Attend and collaborate in all stand ups, planning and design
• Execute System and Regression Testing
• Gain user acceptance of test results. Preparing teh Traceability Matrix between Requirements & Test cases
• Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycle
• Good testing skills wif great attention to detail
• Strong analytical skills and interpersonal relationship-building skills
• Expert in designing, preparing and executing test cases.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Workflow.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes, Page layouts, search layout.
• Good understanding of Salesforce.com Governor Limits wif an ability to optimize code to respect those limits.
• Experience working on leads, case management, web-to-lead, Web-to case, Email-to-case.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization also created various profiles, roles, and configured teh permissions based on teh organizational hierarchy.
• Designed workflows, email alerts, email templates, approval processes
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Used Process Builder to automate email alerts, field population, record assignment, and much more
• Excellent Computer Skills wif particular emphasis on Word Processing, PowerPoint Presentations and Creation of Spreadsheets.
• Excellent Interpersonal and communication skills both oral and written.
• Strong work ethic and ability to work wifin a team environment.
• Highly motivated and enthusiastic, capable of working on own initiative.
• Determination to Excel and confidence and ability to deliver higher.
• Able to work independently and as part of a team.
• Able to cope in any sort of environment and to adopt teh ethics and culture of teh organization.
• To work by considering organizational goals as Personal.

TECHNICAL SKILLS

• MS office
• Word
• Excel
• Power point
• Outlook
• Microsoft SharePoint
• OneDrive
• Adobe Acrobat
• Salesforce
• Rally
• JIRA

PROFESSIONAL EXPERIENCE

QA Tester

Confidential

Responsibilities:

• Followed teh agile methodology and complete teh role of QA in each sprint and regression.
• Created Test cases in Excel sheet & Training documents.
• Added Test cases for each defect not to missed again
• Integration Testing between Sales and Marketing cloud.
• Attended All Meetings related to Scrum and Regression.
• Reported each and every defect and retest teh application after defect fixed.

Environment: Salesforce, Azure, MS Office, MS Excel, Power point, Adobe

Software Tester

Confidential

Responsibilities:

• Created TEST PLAN on teh Basis of Design Draft and wif functionality of Application. In MS Word.
• Created Text Cases in Rally.
• Created Summary report for all tests.
• Executed all scripts for Functional Testing and UAT.
• Regressing Testing was done after migrating teh code in Phase 11.
• Participating all teh Meetings wif Developers for fixing teh Defects.
• Set profile and Permission as per requirement in Testing.
• Participating Meetings wif QA Lead for Progress of work.
• Meet teh Testing Process time wif Production Deadline.

Environment: Salesforce, Rally, Microsoft Office, MS Excel, PowerPoint, Adobe

Management Reports & Help Desk Support

Confidential

Responsibilities:

• Provided responses to inquiries in writing using professional email skills to generate reports from teh ERP Package.
• Worked wif appropriate decision makers gathering information and specifications for analyzing and reporting on operations
• Proven capability wif data verification data analysis and problem solving
• Researched and resolved issues/inquiries daily
• To receive information regarding Gas Sold, Cash, Credit & payouts.
• To take teh surveys and market prices so dat we may always keep an eye on teh strategies of our competitors and to increase our market potential.
• To keep an eye on teh inventory so dat we may no about teh Profit & Loss.
• Data Entry and Report generation for Credit Card Sales
• To maintain teh cash inflow and outflow sheets.
• Assist in responding to customers/vendors correspondence and requests. Prepare expense reports
• Generating project dashboards and portfolio dashboards on weekly basis. • Generating weekly business deck.
• Makes copies or other printed materials
• Creates records to ensure completeness, accuracy, and timeliness