Business System Analyst Resume Malvern, PA - Hire IT People

SUMMARY

Detail - oriented Business Analyst with 5 years of experience doing meticulous and intensive work across multiple industries.
Experience in all stages of system development efforts including requirements definitions, design, architecture, testing and support.
Strong understanding of Industry Standard methodologies like Software Development Life Cycle (SDLC), Iterative approach like Rational Unified Process (RUP) and traditional approach as Waterfall.
Proficiency in analyzing and creating Use Cases, Use Case Diagrams, Activity Diagrams, Class Diagrams, Data flow Diagrams, Business Flow Diagrams and Sequence Diagrams using MS Visio and Rational Rose.
Expert in developing BRD (Business Requirement Document), TRD (Technical Requirement Document), URS (User Requirement Document) and FRS (Functional requirement Specifications) following Rational Unified Process (RUP) methodology.
Expertise in conducting and facilitating workshops like JAD (Joint Application Development) for Elicitation and Elaboration of requirements to ensure clear and non-conflicting understanding of requirements.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Malvern, PA

Business System Analyst

Responsibilities:

Provided senior level IT business needs analysis of applications/database for mainframe-client/server web/PC based software or middleware
Used a variety of information gathering techniques to determine system requirements and technology needs
Leads requirements gathering sessions
Maps workflows of internal client
Identify business assumptions and risks
Participates in Change control board activities to ensure system specifications are met, and to identify the risks and interface issues that may result from approval or rejection of changes
Creates user interface design or coordinates activities with design team
Writes use case documents, test plans in the form of ‘given when then' scenarios in Confluence
Serves as the primary resource for manual testing the applications on the UI end
Has a broad understanding of client business functions, technology needs and other applications that interface with client systems
Responsible for designing, executing and recording results for manual test cases in SAT (System Acceptance Testing) & UAT (User Acceptance Testing)
Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
Reviewed Integration/SAT test results with the clients
Prepared the test data and executed SQL queries to verify and do the database testing.

Confidential - Exton, PA

ServiceNow Analyst

Responsibilities:

Participate in the ongoing design, development and implementation of the global IT Service Management: Configuration Management, Incident Management, Change Management, Request Management, Problem Management, Knowledge Management and Discovery Modules
Managing a license agreement for the organization by automating User-data load performing as an everyday task
Build reports, gauges, and home pages
Search, populate and customize the knowledge base
Participated in Workshops with ServiceNow partner teams to help companies implement ServiceNow using best practices in ITSM.